Best Western Plus Austin Airport Inn & Suites

Rooms were spacious and clean, staff was friendly and parking was great.

This was our second stay here. The first stay was fine, which is why we rebooked. This time, the only positive factors for this hotel was that the front desk personnel we're good and the location was close to the circuit of the Americas race track. It also had three beds in a suite, which worked for race crew. We came back from the race track late one night and found our hotel room door wide open with our gear and luggage there. The cleaning staff left new towels but no toiletries and no beds made, and they obviously just put some new towels down left and left the door wide open. We tried four times to have managers call us and nobody would call or talk to us about leaving our room unlocked and gear exposed. In addition, the bathroom was moldy, the shower leaked all over the floor, and some of the bathroom simply had frosted bulbs in lights with no shades. When entering the hotel, you look out the back window to see old mattresses just stacked in the rain. The manager refused to call and explain leaving our room unfinished and unlocked.

Very nice stay. Only drawback is that there is no airport shuttle. But their price is about $40 lower than properties with a shuttle. And across the street the Cambria has a restaurant with very good food and service.

N/A Didn’t like the fact that your staff would confirm a booking and then give said booking to somebody else and try to blame a computer glitch as the cause and also wait till we were all the way at location during the night to give us this information and force us to fight. Last minute stay somewhere else.

Room had a horrible wet moldy smell. Holes in the vinyl blinds. In desperate need of updates

Good stuff, helped us out after a rough experience with another place.

The hotel served its purpose. Cleanliness of room was average. Price point was good!

It was the perfect essentials what was needed from basic and a little extras overall is a good stay

If you have young children DO NOT stay here. This isn’t a sanitary hotel to stay in. We were given a room that smelled like an outdoor homeless shelter, it reeked of urine. We got a second room that smelled the same but less intense. The parking area had large amount of VOMIT and the outside had hotel mattress on the outside ! It’s disgusting filthy place. Skip this hotel at all costs. The front desk lady tried to help us and we have no issues with the staff. The hotel is just not sanitary and aceptable place for a traveling family. We were so exhausted and didn’t have any other options due to intense travel plans . There is also barely any water coming out of those showers. I’m on my flight now and I can still smell that room on my clean clothes. The smell is so offensive I cannot wait to shower again because they smell STICKS to you. Do not stay at this location if you have other options.

Got in late and slept in so did not use much of the property. Room was good for my purposes.

Do not stay here the door when we tried to open it was actually broken. We thought we closed it when we went downstairs and when we came back up, we just pushed it and the door opened and the room was not cleaned. Bring your Lysol wipes and just wipe everything down.

I guess it was close enough to the airport. Can't think of anything else positive to say. The listing said there was an airport shuttle. That is why I booked it. Turns out there is no shuttle and they inform you at check in to use Uber. The hotel was shabby, the carpet was dirty. I didn't like they they took a deposit for damages. It made me feel like they usually cater to a rough clientele.

I guess it was close enough to the airport. Can't think of anything else positive to say. The listing said there was an airport shuttle. That is why I booked it. Turns out there is no shuttle and they inform you at check in to use Uber. The hotel was shabby, the carpet was dirty. I didn't like they they took a deposit for damages. It made me feel like they usually cater to a rough clientele.

Not much service. We didn't have our bed done in the 3 nights we stayed there.. the room was partially clean. Bed mattress was extremely soft, we prefer hard ones. Breakfast was ok. We pay way too much due to the F1 weekend, definitely not worth even 1/4 of what we paid for.

The room was big and they gave us one courtesy water. Not much service. We didn't have our bed done in the 3 nights we stayed there.. the room was partially clean. Bed mattress was extremely soft, we prefer hard ones. Breakfast was ok. We pay way too much due to the F1 weekend, definitely not worth even 1/4 of what we paid for.

This was a great place all around. convenient location and easy to get too. This was not the first time staying here or in this franchise (hotel chain). I would stay here again when in the area

Close to the airport Shower in our room did not work and clearly had not been used for some time (The plastic ball was just hung on the valve stem in the wall). They no longer have a shuttle to and from the airport and the breakfast was limited and coffee ran out with a half an hour wait for a pot to arrive.

Close to the airport Shower in our room did not work and clearly had not been used for some time (The plastic ball was just hung on the valve stem in the wall). They no longer have a shuttle to and from the airport and the breakfast was limited and coffee ran out with a half an hour wait for a pot to arrive.

Door wouldn’t shut properly and mold in the shower. Bed and the rest of the bathroom were in good shape. Decent location.

The room needs better upkeep and maintenance. The outlets in both the bathroom and the living area near the TV did not work. There was no shower curtain in the bathroom upon arrival, and I had to request one. The shower also had sunken tiles around the center drain, making it difficult to stand comfortably. Overall, the room had several issues that should have been addressed before guests checked in.

Newer hotel, clean, everything works as they should. Staff could use a little smile. They seem to prefer ignoring you without a greeting or even a smile. While I was checking the person was wearing a worn dirty t-shirt. Looks a bit unprofessional and leaves a bad first impression.

Newer hotel, clean, everything works as they should. Staff could use a little smile. They seem to prefer ignoring you without a greeting or even a smile. While I was checking the person was wearing a worn dirty t-shirt. Looks a bit unprofessional and leaves a bad first impression.

Room was clean with the exception of the sheer drapes. They appeared to have mold on them. Breakfast was the usual hotel hot breakfast. Staff was very pleasant and provided an extra towel upon request. I liked the smell of the soap/shampoo.

Overpriced for the lack of services.

There was no body wash, shampoo, conditioner available in the bathrooms. Staff were amazing! But, there was only one girl tasked with doing checking in. I felt bad for her. She handled it with grace. I would think that with checking in at 3:00 there would be more staff.

I just had a very funky smell. And the sheets had stains on them and it just didn’t seem very clean.

it was very close to everything and good parking Pool was not open, that’s why i booked it and it wasn’t even open. None of the outlets worked in the bathroom so we couldn’t get ready properly. No ceiling light in the main area so we had to use the lamp. not enough towels in the room and bathroom shower was literally falling apart. worst hotel i stayed in.

it was very close to everything and good parking Pool was not open, that’s why i booked it and it wasn’t even open. None of the outlets worked in the bathroom so we couldn’t get ready properly. No ceiling light in the main area so we had to use the lamp. not enough towels in the room and bathroom shower was literally falling apart. worst hotel i stayed in.

Clean room and nice staff

breakfast was super easy to get to! Checking in and finding the room was super easy :) Bed was super comfortable!!! Restroom was okay the curtain doesn’t stop water from hitting the floor that great but everything else was good

Not the nicest hotel, especially for the price. Walls and doors are thin and you can hear a lot. It’s ok for a place to sleep but not staying again.

Not rrally convenient for dinong options in the area

Checking in and out was a breeze, staff was friendly and helpful. Cleaning ladies were great as well overall great stay for my visit into town! I will be back!

It was so-so. The room was clean which was a plus. There was coffee cups and k-cups in the room, but there was no coffeemaker. Breakfast was ok most days, but was pretty much bare on Sunday morning. The coffee maker in the breakfast area was also broken and the coffee dispensers empty.

Super comfortable beds

The room had a terrible pee smell.

First walked into room and had a damp smell. Went to take a shower and the control knob fell off and was leaking all over the place. Mold was growing near the toilet and shower signs that this leak problem has been an issue for a while. Never staying here again and wouldn't recommend

Convenient and comfortable.

Staff was friendly and helpful. The property was clean and well maintained. The continental breakfast had plenty of options

I really enjoyed the breakfast!

I was supposed to get a room with a refrigerator, but I didn’t and the TV frequently froze and cut out. The shower curtain was not long enough to keep the water going onto the floor. Other than that the staff were amazing and the pool was refreshing.

Breakfast was good

Not recommend

Need a better breakfast selection

Wifi was not good

The hotel was exceptional in everything.

Very good

The room was clean and had comfortable beds. The microwave and fridge were also clean. Something else we liked was how quiet the room was.

It was okay. Wouldn’t stay here again. Parking lot was filthy. Like a dumpster/dumping ground. Staff wasn’t friendly or welcoming. Room looked run down. Shower basically flooded rr. Wasted towels drying the floor

Stay was great, staff was always friendly and the location was perfect.

Everything was good but I woke remotely and the Wifi did not work. But it was amazing to check in early.

The room that I stayed in kind of smelled like mildew was hard to get a good nights sleep

Good value Slow internet

Good value Slow internet

The room was fine, the A/C was amazing, the bed felt fine. The only issue was the WIFI, it did not work well, which made the TV not work. I know this is a first world problem, but it affected my stay.

Room was fine, but for: the air conditioning was very loud, there were no pictures or adornment on any of the walls, which made it look bare, and the wifi was terrible, such that I needed to use my cellphone hotspot because the wifi was unusable.

It was close to the venue that I was going to and to the airport Curb appeal was horrible, at the entryway the trash cans were overflowing all three days never emptied. There was no coffee pot in my room and I believe the price was changed when I went to look for my Booking reservation. The prices were all masked out. I stayed three days one was 108 one was 179 and one was 159. I was upset.

It was close to the venue that I was going to and to the airport Curb appeal was horrible, at the entryway the trash cans were overflowing all three days never emptied. There was no coffee pot in my room and I believe the price was changed when I went to look for my Booking reservation. The prices were all masked out. I stayed three days one was 108 one was 179 and one was 159. I was upset.

Broken items in the rooms such as shower rod and bath tub stopper.

Everything great will stay again

The room was clean and comfortable, although smelled a little musty. The Wifi is terrible. The tv kept cutting out and internet connection was spotty. They assured us that coffee was available 24/7, but then had none for a whole day. Good free breakfast - prompty over at 9:30 though so wake up early. Didn't use the pool, but it looked nice. I give it 3.5 stars. It was cheap so you get what you pay for.

A pile of garbage across the street really ?

Internet and Bed mattress

The room had a bad smell

A great overall stay for the night!

Smell humid

Clean room, staff very friendly.

5 days tv and internet sketchy, 6 th days moved rooms and finally worked. Why keeping my money 3 to 5 days before returning the 25$ per nite.

The room i got was damp and

I like that the suites were spacious and clean. Just need to upgrade the unit and it will be perfect

Location, breakfast offerings clean reasonable

Great location for the Airport, COTA or South Austin. Very clean and great staff.

Clean, good location.

The room looks very new, clean, air conditioning is quiet and clean, location is perfect to have access everywhere in Austin. Reasonable breakfast.

Rooms were nice sized, clean and clean smelling, no odd odors. Paint and trim all looked great. The breakfast was typical stuff you expect, but the eggs were a bit better and the sausage cooked a bit firmer than other places we stayed.

Stay was Comfortable , and breakfast was also good ! Safe location

No airport shuttle

Convenient, close to airport. No airport shuttle

House Cleaning failed to bring us fresh towels, soap, and make the bed on two of the days we stayed there. I had to ask the front desk for towels and soap.

To the airport

They allow strangers and kids into the property who are not staying there. There are people in rooms above me would made noise during all hours of the night and I could not sleep. They front desk warned me of kids running around on the 3rd floor and that I may want to avoid them. The management did absolutely nothing to resolve that issue. Those kids later asked me for money. It's supposed to be a hotel where you could relax and feel safe and comfortable. The management there is the weakest that I have seen in many years of staying at hotels. They only care about the money and not addressing all of the shady characters that should not be there. When I left on my final day, as I walked out of the lobby, a police officer had detained someone who was loitering or causing trouble and had grass all over his back so could have been in an altercation. It's absolutely BS that a well known hotel change has lost control of the safety of this property.

The carpet had a moldy smell, likely because it had just been cleaned before our arrival since it still felt damp. The bathroom also had hair on the shower walls. The free wifi was terrible, and the customer service from the staff left a lot to be desired. Overall, we were very disappointed with the cleanliness and service.

The breakfast was good along withe parking

It was a very quiet hotel

Enjoyed our brief stay.

Great staff, clean spacious room, quiet evening and a fantastic breakfast. Stay here again...certainly.

Room was dingy and needing new furniture and lighting. Bathroom was dirty, fan was covered in dust and lint, preventing it from venting during showers. Desk was duck taped together. Carpet was fraying and felt thin and worn under my feet. I didn't want to walk bare foot in the room. Area did not feel safe due to large unhoused population. We arrived after dark and I was uncomfortable unloading our car and leaving it parked overnight due to amount of unhoused stumbling around and staring at us. Not at all what I expected for an overnight stay before an early morning flight. Closer to the airport felt safer and cleaner as we drove to the airport in the morning. Wish we had chosen a closer location.

The hotel was clean but the swimming pool needed work

Pool was out of order, and fitness center was very under equiped.

During our stay, the staff was very helpful. Our room was clean. The iron wasn't working at first, but the staff made sure to send us a new one right away. There were many breakfast options to choose from. There were plenty of parking spaces available. We will definitely stay here again!

Very good Hotel. Room was clean and good breakfast.

Very convenient next to the airport

Awesome close to airport.

Seen better but it was ok

The restroom slide door have a space. Want to take a shower. The water spread off a lot.

Nice newer hotel worked well for an overnight stay. No frills but clean and comfortable. Nice staff. Unaware that pool was closed.

Clean room great staff

The hotel over all was not bad. Although it was extremely inconvenient that the pool was closed. That's the whole reason why I picked the place. I planned on my children being able to swim and enjoy themselves. Instead they were bored and I had to spend more then I planned to take them swimming. To top it off the extra couch provided was all torn .

I arrived to a lobby poring brown water all over the lobby counter and floor the got to my room to find a very old room after a while of my kids running around they found a USED TAMPON on the floor so nasty i told the front desk i wanted to check out they told me no refunds and could only offer another room

Just fine as always no different

Clean and spacious/ breakfast good 👍

Where do I begin. If you’re looking for just a bed this is the place for you. Granted it was our last nite In austin. I initially booked to be next to airport before our departure back home. Little to my surprise I was shocked to hear that the pool was under construction. (Even though they advertised it like it was ready to swim), Texas is hot! So a pool was a must, especially with kids. Rooms were dirty floors, beds, bathrooms falling apart. Not fun visit at all. Later on that nite I went to turn on my room lights only to discover an infestation of big roaches. It was so bad my spouse left early and caught an early flight because she couldn’t stand one nite at that hotel. And thus the reason for this review. Best bet is just stay in downtown Austin.

The reception area was dripping water from the ceiling and the floor was a puddle. Room smelled of urine

Excellent

Hotel entrance is very very bad small

The staff were very friendly.

At the time we stayed the pool was not opened yet, waiting on inspection from the City of Austin. Otherwise, all was good. The beds were the most comfortable bed I've had at a hotel.

I didn't that the carpet in my room wasn't clean enough & I don't think the A/C unit was cleaned out in a long time because when we came in the room smelled musty & stuffy.

The room was dingy and run down. The outlets in the bathroom did not work, and furniture in the room was damaged and broken. The fridge did not get cold, and the hotel door was wonky so was hard to close. cigarette butts were floating in all the planters when you walk in, which was not appealing. Also the pool was not open and the upstairs guests were extremely loud and disruptive which made sleeping difficult. The front desk staff was very friendly, but take a minute to actually come to the front. We were only there on night and would not stay again.

Convenient to airport. Quiet and clean. Easy access. Price is fair.

Also, the breakfast was only so-so. Very few muffins, bread and they kept running out of eggs. Tables were not cleaned.

I loved the free parking.

The room was very nicely done EXCEPT for cleaning the AC filter...it smelled very dusty! In the hallway was great..smelled like new paint and fresh. I did appreciate the GRAB and GO breakfast. My flight was super early. However it should only be individually wrapped items.

Parking

Great place and good breakfast.

The room was clean and quiet. Would have liked brighter lighting in the room.

ALl was good except the person above me would run and jump at 3 am in morning. There should be a sign like at the hotel I am at now that says after 10 no noise from guest. The fact that they sounded like a stampede ( no joke ) at 3am to about 5am was annoying. I yelled knocked and they still continued.

was such a great stay I extended my stay. All the stay is so nice and helpful.

Very nice hotel, new, clean, excellent breakfast .. great place to stay