Baymont by Wyndham Austin University Area

This was the nasties place ive ever been at in austin so far. Dont go head there was roaches. EVERYWHERE. Staff was really nice tho i dont blame them but this place needs a make over.

Would not return

We paid FIVE TIMES what other guests paid because of the football game and Formula 1 event. For that outrageous price, we got a filthy, rundown room. Paint was peeling, walls were filthy, hair was in the shower, and what appeared to be blood was on the shower curtain. The room reeked of cigarette smoke. No soap, shampoo, hair dryer, iron, or hangers. Even the shower drain was on the wrong side! Worse, as we left for the game, we discovered our room door WOULDN’T LOCK! We had to leave our belongings unsecured, hoping they would still be there when we returned. The surrounding area felt extremely unsafe. We saw what appeared to be prostitutes entering rooms at night. Every Uber driver warned us the area was known for drugs. I wouldn’t feel safe walking anywhere nearby. The hotel was filthy, overpriced, poorly maintained, and staffed by people who seemingly couldn’t care less about guests. I’ve stayed in countless hotels, and this was hands down my worst experience. If you enjoy filthy rooms, outrageous prices, broken locks, and an unsafe environment, this is your place. Otherwise, do yourself a favor and stay ANYWHERE else. DO NOT BOOK HERE!

Seat. Exposed electrical outlets. Holes in walls

All

This was the worst experience I ever had. Not even just as a motel stay. First off, the pla

By far the worst place I’ve ever stayed. It was dirty, run down and crawling with all manner of bugs. The exterior door closed and locked but there was a significant gap at the top. The room reeked of cigarette smoke filth and mold. So much so that it was hard to breathe and I had to wash all of my clothes once I was settled at a decent hotel. The blanket was covered in burn holes and stains. The curtains were badly stained as well. This place absolutely needs to lose its 3 star rating. Pictures online are extremely misleading. Please, please don’t waste your money here.

I will Not recomended to no one building is not what the photo show you is too abando

Absolutely disgusting property. They didn’t hold the king room I rented months ago and both rooms they gave me had live and growing black mold in rooms that were full of defects, damage and unclean corners. Lights don’t work, missing mini fridges. Terrible property.

Motel had roaches and bugs. There was no hot water.

Rented this room for my daughter who was attending a concert in the area and we did not want her to drive home to Houston and when she checked in, the attendant checked her into a room that was already occupied. She opened the door and there was literally a man sleeping in the bed. She went to the front to tell them the situation and request a refund and they advised that we needed to request a refund through hotels.com because it was a third-party booking. When we reached out to hotels.com and they attempted to reach this hotel, the hotel did not answer the phone and has not replied to any emails. I also sent them a message through the hotels.com app and they have not acknowledged it. But they do have time to send multiple emails asking for a review. I’m sure the hotel is not that bad but this experience made it awful. It was unsafe and it made my daughter feel very insecure about remaining at the property and she drove home in the middle of the night rather than stay on this property.

Unacceptable stay. The hotel is filthy, outdated, and run down. Absolutely do not recommend.

I want to start off with the hotel is in a great location we made it to the Moody Center in 7 minutes for an event and it was quite so we had a good sleep and the price was an economy price. I did see some things that could use some attention like the walls need painting, floors need to be moped/cleaned the door had a gap where air was coming in from outside, the sheets were slightly off white when they are origionally white and there are roaches that came out at night.

Avoid this place. It's isn't well maintained and the staff was useless.

Austin was very busy this weekend. Im glad I found a place. The breakfast. Was sliced bread cereal and coffee.

Do not recommend to stay here room was horrible and dirty they don’t even have breakfast because of the homeless in the area did not feel comfortable for one second will never stay at this place again

Terrible experience. The place was extremely unclean, and when I tried to request a refund, I was told to contact Expedia. Expedia then attempted to reach out to the property, but they never answered. The lack of cleanliness and poor customer service made this a very disappointing experience. I strongly recommend avoiding this place at all costs.

Room 109 was unclean and not ready, at the end of a poorly lit section with exterior lights out. Room 126 had a damaged door and frame, a gap beneath the door, difficulty closing and locking, and nonworking lights. The employee offered a refund; I agreed to inspect one final room. Room 117 smelled strongly of smoke despite our nonsmoking requirement, and the TV did not work. It was an isolated ground-floor corner unit behind the property beside a gas station. Disabled vehicles, some on blocks, and vehicles parked outside marked spaces were already there. Near 117, a U-Haul occupant appeared to watch our room while foot traffic increased and three cars slowed nearby. I cannot explain that activity, but combined with poor visibility and nearby freeway access, it heightened my safety concerns. We left without staying. Other guests reported multiple unsuitable rooms, utility problems, and an unknown man inside an assigned room, and safety concerns too. The hotel acknowledged a refund in its emailed folio, but authorization remains disputed. Orbitz is working to resolve it. This concerns safety and functionality, not décor. The conditions did not match my booking expectations. Wyndham and Orbitz should review security, lighting, cleanliness, utilities, listing accuracy, and refund handling.

No hot water. No working ice machine and the front desk was not friendly.

This hotel is nothing like the photo show probable was taken 20 years ago the hotel is in very poor condición we found cucarachas and the bathroom ceiling have mold i will NO recommende to no one

Worst place I've ever stayed at. The pictures don't match the property at all. Disgusting rooms, and sub par rooms. Things don't work, room smells, air conditioning poor and dirty. Customer service poor, no real check in or check out. Shady area .

Don't stay here unless you have no other choice. The staff was fine and the sheets were clean, but there was dust and roaches everywhere in the room, and the hot water heater did not work. For the price you can find better in the area.

Nothing The staff was rude and unprofessional the pictures didn't match with reality room was filthy and drugs and prostitutes were being run out of the hotel

This place was infested with cockroaches; furthermore, it is unsafe—someone tried to open our door at 12 a.m. It is a terrible and dangerous place that should not be recommended on this site, nor to any family.

I asked for a refund at the location have receipt where manger returned money room was dirty the whole place was not like the pictures you have on here

None

The room was missing the microwave, refrigerator, telephone, tv remote, blanket for one of the two beds, had a toilet seat attached only on one side and said toilet backed up in the night. There was only one wash cloth for a double bed room. Also, walls were patched, doors were dirty. The positives were the beds were comfortable and there was no evidence of any bugs.

Overall - gross!

Nothing The front desk asked if I wanted to see the room before he even charged me. Red flag, at least he was being kind in that regard. Apparently this place is drug city area! We went to look at the room and it wasn’t even cleaned at all, the bed was messed up like someone just got out of it, dirty towels on the floor and it smelt like someone just got out of the shower. Pretty sure there were prostitutes in their cars waiting, so we took the key back and he canceled it. If you’re not familiar with the area, DO NOT GO THERE!!!

Nothing Everything even staff

great!

nothing I got stranded All of the amenities were a lie.There was no real breakfast.There was a piece of toastThe coffee couldn't be swallowed.The rooms were dirty.There was no made service , and we've been here since Sept 26 not once was my room cleaned. I was hit by a car 2 days ago and the manager had me walk to the office twice today. Just to show him that I had paid We had to go get our own towels from the laundry. Was not allowed to swim in the pool?\n It's just not what you ever test.

The room size that's it They kept checking us in and out under the wrong names and out of my account. So I didn't get my rewards. That's the main thing I'm mad about paid a lot of money to stay here with no receipt and no rewards and no amenities. I put up with a lot of s*** to stay here. For nothing plus I just got hit by a car and I had to go back-and-forth to the office yesterday 3 times and they still didn't fix my keys. I'm just really fed up. I want my rewards back cause y'all are just as responsible for that.

Nothing Disgusting and felt unsafe

My experience here was terrible. I checked in at 6pm and they send me twice to a room that it was not clean and give no other alternative or accommodation than to wait with all my baggage outside pf the room to be cleaned. By midnight my we found little roaches at the bed and she literally rather to sleep in the car. I have never imagined it to be this horrible. DO NOT recommend

Absolutely terrible. The door when closed was still open at the bottom from clearly being kicked in multiple times the room smelled like fish and it looked as if it had been used as a meth lab a time or 2.

This was the worst maintained place I have almost stayed at. The non-smoking rooms absolutely smelled like an old ashtray. The person on when we were to check in let us look at two rooms and one was scarier than the equally scary room. It was absolutely gross and even the bed was not made with clean sheets. It did not look even one bit like the pictures on the website. Nobody should ever stay here, at least not until they fix their issues.

Very bad. Super unsafe.

Was not a safe property to stay at.

There isgorgeous pool that's the reason that I wanted to stay we weren't allowed to use it. there was no trash can in the room, no phone, no maid service , I had to go pick up our towels and sheets myself, the pipe off of the sink kept falling off, bathroom was stopped up, we couldn't even borrow a broom.Didn't have a refrigerator 4 2 days. Transexuals , knocking on a door at three a m, the full breakfast consist of a loaf of white bread and a toaster and the worst coffee you could ever imagine. Staff were not rude , but neither were they friendly nor helpful. I actually called wyndham and they took a report , but the manager pretends he's not here when anybody needs to talk to him. He kept telling me that these rooms were newly remodeled yet. There is raw wires out. The bathroom doors are scratched up and not finished. There was a dirty condom underneath the bed and I'm just waiting for it to catch on fire at anytime. Because of the wires because of the uncovered I wanna send pictures, because do y'all want your name attached to this period you have to be able to live in a clean room and the air conditioner only has one filter and itt is toreup.they give you for your bed is 2 sheets. Tell me how comfortable that is period and here is the big one, my roommate and I have bites all over bodies.

For our whole not a single staff member made our feel welcome we were put in a room with mold when we arrived then was they didn’t know the room had mold but put another family in same room after we were moved. Also there was no breakfast amenities we were told just bread and coffee then asked staff each day of our stay if we could get a extra blanket, pillow, and towels and never received any of it and kept getting told the cleaning staff will do that the next day and that never happened. This was my worst stay I’ve had with a hotel. My wife and I were seriously disappointed with our entire stay.

Nothing, it was the worst It’s prostitution in that hotel and it was roaches in my hotel room

No AC, mold everywhere, bathroom door broken, dirty apartment

The hotel was decent and pretty nice

Dirty the door looks like the cops kicked the door and walls are dirty and bed frame looks like the leg is bend and microwave no glass plate missing and dirty and fridge is dirty too

No

Disgusting hotel with rude staff, roaches in the rooms, they had bottles under the bed from whomever stayed before us. It was disgusting

Nun

RUDE STAFF , DANGEROUS AREA , CANCELED RESERVATION

Horrible. Filthy. Cockroaches everywhere.

Nothing The receptionist behind the desk was terrible with helping me had to get another worker to help, and when I asked the first worker about the second workers name, he gave me a completely wrong name when I finally got my room, I found a females bra in it and when I turn the sink on water, poured all over the floor into the entire hotel room was not an enjoyable stay one bit

The location is in a shit hole with a bunch of crackheads and drug dealers. We didn’t even stay the night. We ended up sleeping in our truck because we saw multiple people carrying guns upstairs. Also lots of drug use. Everything

I wish all the outlets works and there was a fridge like I said breakfast was more than a loaf of white bread and some stale muffins. Largest cockroaches I've ever seen in my life. It's a complete dive hotel did not have a plunger or light bulbs

I left and never went back. I did not stay the night. I was too scared to stay there.

I am very disappointed because my family (4 people) and I booked a "deluxe" room three days in advance, but when I arrived at the hotel, I was assigned a room that looked like it might have previously served as a shelter for the homeless—no refrigerator, no microwave, no coffee maker, and only two towels for four people. So, it was anything but "deluxe." The least they could do is refund my money, especially since the staff couldn't even bring themselves to apologize; when I went to the front desk on Saturday night to ask to be moved to the room I had actually paid for, the response was, "We don't have any more deluxe rooms right now, but we'll sort it out tomorrow"—a promise that was never kept. So, my next step is to contact Wyndham Hotels and file a formal complaint. Thanks...

We didn't get past the lobby...My gf used the bathroom after travelling three hours to get here. She said it was disgusting, dirty, no TP, had to stand to go...we cancelled and left

Mold in the bathroom room. Initial sent to a room not cleaned. Staff corrected and changed rooms

I know it was cheap but it was one of the worst hotels I’ve ever been to. It smelled like cigarettes. There were roaches and flies. It was grimy

Conveniently located and the staff is friendly.

Probably the most disgusting “hotel” I’ve ever been in. I walked out just as fast as I walked in. Stains, mold etc plus as a woman solo traveler I didn’t feel safe staying there. The doors are exposed to the outside and the image for the room is highly likely AI generated. The room looked nothing like that, it is actually laughable 😂 big ups to the staff though, I appreciated their service.

Never go there

When I arrived the staff told me they had overbooked and wanted me to see the room before I checked in. The room was not adequate in any measure. The staff then told they would give me a refund which has not happened at the time. (9 days later)

Mold in my bathroom

Huele mal

C

It was a good stay

Do not stay here. The photos are AI generated. There were multiple roaches, graffiti on the bathroom walls, a strong oder and rough looking rooms.

Dirty and sketchy location just don’t reserve it.

Roaches and mold in property and because I couldn’t afford to leave and book elsewhere they are not offering reimbursement

No amenities at all. No breakfast,not even coffee. But can't beat the price. No hair dryer also. Whatever

I don't know what to say

Alot roaches in the room so I left early

Roach invested, dirty refrigerator, dirty bathroom, front door cracks , and broken door latch.

Good

Room was clean and well made, and everything in the room worked well. However, they only had 1 warm blanket for a room with two double beds. Additionally, the hotel advertised free continental breakfast, but there was no breakfast available in the morning. There was black coffee and plain toast. The staff did not make anyone aware of the lack of breakfast, neither at check in, nor with any other form of communication.

That's all

The worst hotel I have ever been, dirty and loud.

No breakfast.

They turned us away because they didn't have rooms. But didn't refund

Mold in the room.

The rooms was not ready when we check in the got us into a dirty room and the second one was horrible blood stains in the towels and cigarette burns on the sheets worst experience

Very nice and clean room. Fast WiFi but their breakfast was horrible. Toast and coffee despite there being a very nice dining area.

Perfect hotel to safe money and stay in the city center

Nothing

He then asks us to go check out the rooms to see if we want to stay because those 2 rooms are in the process of being renovated. The rooms were horrendous and I rarely use that word but it is the only appropriate word in this situation. One room smelled of old water/cigarettes and what I imagine is body sweat. The other rooms door was clearly bashed in before, they didn’t even try to hide it. Needless to say all of those factors as well as the sketchy location led my friends and I to ask for a refund and drive back home to San Antonio. If you’re able to afford better accommodations, you should definitely do that.

Perfect relation quality pri6

Its awfull, i rented this room for my wife and daughters and ended up booking another somewhere else, i would like to get a refund if possible

The rest of the room had ok furnishings but was kinda trashed. Definitely on the sketchy side not the motel but nice side whatever the pictures look like.

Appearant drug sales in the parking lot. Gunshots in the middle of the night. Office under construction. Loud yelling in the parking lot several times late at night. Door slamming while sleeping. The room was clean and the mattress was nice. But it was very cheap.

crack and prostitutes room filthy they lie and say free breakfast and there’s no breakfast then they want $80 cash as a deposit definitely wouldn’t recommend

Do not stay here! Rooms don't smell clean plus had to cancel my reservation because the restroom had black mold. Breakfast was not included since they're under construction.

Not well kept, bed bottom mattrrss sheets terrible dirty, food all behind bed, did not feel safe, 1 star

Property is being restored and was better than before

Do not stay here,m

We ended up getting to the hotel pretty late at night so I guess all the two beds for non-locals were taken, and the front desk guy was trying to help us get into a room that I guess he felt was more safe near the front, but I really needed two beds with the amount of people I had so I ended up getting placed in a “ local” room and I can definitely see why he was trying to put us in the front where it was safer right when we got inside of our hotel room we had forgotten something in the car when we went out to get it there was a local smoking crack right outside of our hotel door the inside was very gross not the cleanest. It had sheets instead of blankets each bed had one pillow it was overall just a very low quality hotel. I would never stay here again.

Worst experience in any hotel ever, no cleanliness, my toddler found a used condom under the bed, people consuming fentanyl all around the hotel, no towlettes, no breakfast and horrible management treatment l, still waiting on my full refund

The parking lot was dirty, broken glass everywhere, trash, people fixing their cars. That place looked like a junk. Once in the room… the door didn’t close all the way, if I would have stayed I would have had to move a dresser in front of the door to feel safe. The bedding had cigarette burns (the room was a smoke free room) and it might have been stained, but it looked dirty. The bathtub had hair in it, I doubt it was even cleaned. What made me leave was the mold all over the ceiling and walls of the tub/shower. I went back to the lobby and said I couldn’t staying in that condition. The receptionist agreed to cancel my reservation. Well it’s been a week, I have no money back, and now the hotel does not even answer. I’m really hoping hotels.com will step up and help with my reimbursement.

Great stay this time...also felt safe

Floor needed cleaned- no hot water.

Much better than the last time I stayed...looks like the property is under going renovation and is being cleaned up from all the loitering and soliciting. I'm amazed by the transformation

Pictures online are misleading

Do not stay here,m

Room was dirty. Mold everywhere (ceiling) no towels, toilet paper. Loud noises throughout the entire night. Loud banging on the door from crack heads. Definitely need money back. Was not a good experience at all

Travelers beware; this hotel is riddled with addicts and drug dealers. don't be fooled by the pictures- the rooms are awful. shower head was missing, there was graffiti INSIDE the room, broken deadbolt, just horrible all around

Manager is very nice and helpful

Hotel room reeked of alcohol and cigarettes. There was a completely naked boy standing on the balcony when I pulled up to park. Someone kept banging on my hotel door late at night. I did not feel safe. Hotel advertised that breakfast was provided when booking. However, when went to the lobby for breakfast I was told the hotel stopped serving breakfast months ago.

Friendly

The front desk guy was smoking weed with 2 other men that came and go as if the place was their manor. Room had graffitti, floor was sticky and had pieces of glass, the bathroom had flies and dead bugs. The place is a bad joke, a nightmare. It should not be listed on expedia or anywhere.

There is NO breakfast in the morning. Not even coffee.

Shower had mold in it, there were cracks in the ceiling, TV had no remote control, the entire grounds smelled like urine & there was trash everywhere from the homeless. I had to play outlet roulette to find one that actually had power coming to it. I went to call the front desk and the phone didnt work. I went to the front desk to ask for a remote, and the guy spent 10 minutes finding me a couple broken remotes that didnt have backs to them, he put batteries in them and told me to try them. they didnt work. we went to sleep in the bed furthest from the dead cockroach and it had a fitted sheet (it had red stains from what looked like nail polish) a top sheet, a blanket that had cigarette burns on it, and another sheet that acted as a top quilt I guess? My partner got too warm and decided we should move to the other bed as it was closer to the AC unit. We discovered this bed had a fitted sheet, but NO top sheet. Just a blanket and the sheet that went over the top. We had to take the top sheet from the other bed. we received no housekeeping for the 2 nights we were there. STAY FAR FAR AWAY!!

Horrible stay never again

There was no breakfast and the outside of the room all the cigarate were thrown

Este lugar es terrible no se hospeden ahí , el lugar está lleno de indigentes ,grupos de personas fumando marihuana, la habitación está sucias , piso de habitación con tape, las puertas de la habitación están flojas y golpeadas .en verdad ni gratis me quedaría ahí, en la fotos sale bonito pero ni están remodelados es sumamente viejo este hotel, ahhh y la policía buscando delincuente en el lugar

Just 1 words. No good hotel

Room

Loud, police everywhere, oily feeling doorhandles

When we arrive a man with a baseball bat was threatening a guy with a dog. We left for the night. When we returned we noticed the room did not have a remote. The night staff said they where our of them. Basically tough "s***". We later notice the room was built on a fault line. so the floor was uneven and the tiling had deteriorated. As we left in the morning we saw trash bags laying on the cement outside rooms. The night was pretty quiet. Sadly in the morning there was no breakfast. There was also not coffee service in the rooms. My wife had no cup to take her meds with. Also we noticed the night guy had probably been up all night. This hotel was probably being contracted to some homeless residents and the room probably suffered from theft. Mold had been scraped away from the roof of the shower enclosure too. Also the shower was basically a floor and curtain. To its credit the room was as clean as it could be. The bed was ok. The bed had good chargers for the phone and a good clock radio. Only body gel was offered, but it was ok to shower. The hot water was adequate. Being the hotel was inexpensive the clientele might make some folks uneasy.

I’m in central Texas to receive cancer treatment and the stay here at this place was horrible. There were no towels in the room and when we went to the front desk to ask, there were no fresh towels to give us at all because there was no housekeeping on site. The hot water did not work in our room and the floor was sticky and very dirty. They list complimentary breakfast as one of the amenities on this Expedia listing and they said they don’t do breakfast anymore. There was no TV remote and the phone in the room did not work. I would not recommend this place at all and I would like a refund or credit of some sort. They could have at least towels and hot water. I was very disappointed with this stay.

I had to stay without take shower for 3 days I don’t expect flashy thing on this just the functional on shower! besides no right towels no tissue paper… Hotel must show really pictures of showers no and people can really see what they are getting before arrive to the hotel and get big surprisses

Roaches, bats, holes in the walls, equipment not working drug dealers and prodtitutes bagging in the door.