Austin Southpark Hotel

Out stay was met with construction in the upper floors above us 7am to 7 pm. No coffee shop open. The restaurant only open 6 am to 2 pm and it was buffet style . Ice machines down. If i wanted this type of service I would ha e stayed at La Quinta or Holiday in..

Exceptional

Exceptional

The hotel is being remodeled, so construction started promptly at 8 am. Started with jackhammer on floor above us.

Exceptional

Everything seemed to work okay but Really old property/rooms

The location is perfect. It’s right at Ben White and Highway 71, so you’re close to everything, but it still feels tucked away from all the chaos. It’s incredibly convenient no matter why you’re in town. The pool is hands down one of the best in Austin. I do miss the old jacuzzi, but everything else more than makes up for it. The gym is fantastic, the sauna is a huge bonus, and the restaurant has always been great whenever it’s open. The beds are comfortable, the staff has consistently treated me well, and I’ve always felt at home here. I’m honestly a little sad to hear they’re remodeling. I’ve always loved the hotel’s classic Victorian-style charm. I understand that it needs some updating, but I hope they keep some of the character that has made this place so special over the years. No matter what, this will always be my first choice whenever I’m in Austin. I can’t recommend it enough. I guess the Hilton bought it out I hope they don’t commercialize it too much and I do love also that it’s always been so affordable to stay at this hotel. I am a little worried that it becoming a Hilton. It’s gonna be super overpriced.

Very nice place pool was wonderful

Good value, nice location. Nice service.

The breakfast was great. The gym and pool were nice. We did not get the room we reserved due to construction.

We did not get the room we reserved due to construction.

Very good

Exceptional

Very dog friendly is a plus. Great location to walk them around safely. I enjoyed the gym, felt safe with the windows. Will return on next visit.

It was clean quit and all the staff were awesome! Especially Chasity that works the front desk at night . This woman went above and beyond to make sure we were good Nothing

It was clean quit and all the staff were awesome! Especially Chasity that works the front desk at night . This woman went above and beyond to make sure we were good Nothing

Though the decor was older and certain sections of the hotel were under construction, the rooms were very clean and the service was superior.

Exceptional

I tried so hard to not leave a bad review because I believe any manager on duty has the power to make things right if they just listen to their customers. After trying to reach a manager several times for over a week and a half after our stay and being told someone would call me back all I wanted to do is be heard but no one ever called. Unfortunately, our visit was not the greatest. We requested a microwave several times on multiple days that we stayed on property but no one ever brought one to our room after being told it wouldn’t be a problem. We found glass on our hotel room floor, they were testing the fire alarms in the early morning, and on top of it all the entire hotel is going through a huge construction project which we were not informed prior to booking. We were told several times that there was no manager on duty to speak to which we found very bizarre. I’ve been a Hilton Honors member for many years and have never seen such a circus poorly ran. I do hope this place figures it out because this hotel has potential under the right direction.

Good location and price. Front desk, Kari, was excellent. Shower worked well, room was large and comfortable. Rooms are being renovated so heard some drilling (sounded like a dentist office)-but was told and wasn't too bad.

Central location Breakfast was overpriced. Small juice size. Lack of options, Buffett was not available. room was very small. not enough light in bathroom, also no soap or shampoo. was not informed of renovations. also had a guest knocking on all the doors at 4:00 am because he was locked out of his room and could not get back in

Central location Breakfast was overpriced. Small juice size. Lack of options, Buffett was not available. room was very small. not enough light in bathroom, also no soap or shampoo. was not informed of renovations. also had a guest knocking on all the doors at 4:00 am because he was locked out of his room and could not get back in

Good location and price. Front desk, Kari, was excellent. Shower worked well, room was large and comfortable. Rooms are being renovated so heard some drilling (sounded like a dentist office)-but was told and wasn't too bad.

The bathroom sinck had toothpaste on it, brown drips of something below the bath mirror, back of toilet dirty, the room smelled old and mold

Due to overbooking, we were given a much smaller room than we paid for. We needed two beds and were switched to a one bed so they wheeled in a tiny cot that was very uncomfortable and didn’t give us blankets or pillows for it. When we asked for some, they said they didn’t have any. Three times staff came into our room without knocking, once at midnight while we were already sleeping to bring a pillow. The light in the room didn’t work so there was only one dim lamp to see by. The shower didn’t work correctly and the water was cold. And the hallways and room smelled terribly of smoke. There was construction going on on other floors so it was dusty, and I got trapped in the elevator because it stopped working. Overall it was a terribly stay for the price that I paid.

This was my first stay here. While overall the condition was good, there was clear signs of an aging property.

While the cleaning crew was kind and did their best to help, the front desk staff was unhelpful and dismissive. Despite the repeated flooding and uncertainty about the cause, we were never offered a room change or any real solution. Another letdown was the pool. It was advertised as a heated pool, but it was not heated at all, which was really disappointing. Overall, the lack of urgency and customer care from the front desk made an already frustrating situation worse. I wouldn’t stay here again unless significant improvements are made.

Everything

Location and amenities I stay here every time I go to Austin for over ten years and found a giant cockroach under the sink..

Location and amenities I stay here every time I go to Austin for over ten years and found a giant cockroach under the sink..

Great location

Very good

Location is great. I like that there is parking...and the property is safe Older-but they are updating the rooms from what I understood.

Dingy, and old. Tv did not work.

It’s a great place to stay.

The rooms were very dusty due to construction. The bathrooms were also very dirty and old. No where close to $200 a night. Drilling and hammering started at 7 a.m. and was too loud to sleep. I was travelling with family visiting us from outside the country and everyone was very upset.

Staff is super friendly, clean rooms (huge too), has a gym and pool and restaurant.

No microwave No usb ports Beautiful corner patio accessible from the room BUT the door wouldn’t close all the way.

Great location! Not too far from 6th street. The staff was great! Bar in the lobby too.

The room and staff were excellent. Property is undergoing construction right now.

Under renovation and was loud .. water was unavailable the first day

Unfortunately we had a poor visit. I had chosen the hotel for the heated pool since it was advertised as heated. Apparently the pool has not been heated for a few years. When we arrived we were told to excuse the noises and mess due to renovations. Which we understood and went about our night. Unfortunately at 8 am in the morning, the drilling and banging began. The noise was horrible and we were no longer able to sleep in. Perhaps if they would not have put us in the 5th floor which was one floor below the construction it would not have been a problem, but I strongly suggest you do not book here while renovations are happening!

The room was clean, the hotel was very nice and well kept, the only problem we encountered was that from the 5th floor onwards they were doing renovations and at 9 am you could hear hammering, otherwise everything was good... the pool was nice and part of it is indoors, obviously the water is the same as the non-indoor part so it was cold today.

Staff was very polite, helpful, and welcoming. Building itself was on the older side but everything was well maintained and clean. I would stay again in the future!

Pool had leaves

The pool was clean, but so cold. They advertise an indoor pool; however, the indoor area is underconstruction. The water for the indoor and outdoor pools is the same, and it was unbearable to swim in. The coffee area was closed the entire weekend. It was a decent hotel, and the staff was very friendly, but I wouldn't stay here again.

Before I became in need of accessibility due to my broken leg, I stayed at 200+ hotels in my lifetime. My standards which are quite high remain the same, but my needs add to that. Southpark staff could not have been more welcoming, thorough, professional, and kind, from the moment I was wheeled into the surprisingly beautiful lobby! Heath, the cool circular lobby bar bartender, was exceptional too! The front desk staff, especially Charles, made us truly feel like hotel "GUESTS" vs "customers", that many other hotels' front desk staff, even at 5 Star hotels, make you feel like. CLEAN! My usual high hotel standards for cleanliness and comfort, which I have had to lessen for other hotels' accessible rooms, were more than met! An absolutely amazing woman Ana, escorted us to view the rooms best-suited for me with my limited mobility which was a priority. Ana's treatment, assistance and dedication were profound. All rooms were laid out beautifully, immaculate, so pleasant, and the best drapes for sleep! Comfortable bed and pillows. Fluffy towels! FABULOUS POOL and lovely lounge areas! BEST of all: It was immaculate! Cleanest of any hotel pool anywhere! Also, relaxing, plus long OPEN hours. A pool has always been a life-long requirement when staying at hotels. The indoor/outdoor pool was uniquely designed, beautiful, comfortable and CLEAN. ALL staff were helpful, warm, and so kind, from every department, every minute of my stay. I can't wait to return!

Great property very close to downtown and the airport

Ana of housekeeping was phenomenal, assisting me with finding a room to well accommodate my special needs and offered so much assistance. I have never experienced this at her level from a Housekeeping Dept.

The room smelled of smoke, it seemed overall unclean, the food was not only overpriced, but it was absolutely terrible. I paid over $80 just to take two bites and throw it away.

This hotel is under construction so they wanted all guests to use one elevator instead of all three. The hotel seemed pretty empty and the front desk wasn't always attended. I never found a working ice machine and had to get ice from the front desk people. The room was Ok and seemed clean, but the hot water took so long to come on that I thought it had been disconnected and called to have an engineer come to my room to fix it. The room had no visible electrical outlets to charge a phone or anything else. Outlets were behind the bedside tables or behind the heavy desk, but those were fully occupied anyway. The best part of the room was the very comfortable bed.

A lot of construction and loud kids when I went.

always AWESOME!!

Nice lobby. Outdated rooms. Dont expect to watch netflix or be able to sign in to streaming services. We had a cute patio there was only sheets on the bed no blankets and the shower head was broken splashing water everywhere.

Everything was so good! Customer service, cleanliness and great area.

Everything was clean and the staff were very helpful regarding answering questions

Room and staff were fine. 1 operating elevator is ridiculous.

By far our worst experience ever. This location is undergoing extensive, and much needed, construction. Peeling wallpaper, visible water damage, dirty bathroom, etc. However we were not notified of this until we got into our room. Nothing during reservation or check in. Just a tiny goody bag of ear plugs, a tea packet, and a piece of chocolate with a note “sorry for the noise!” Thursday and Friday were not as noticeable since we were exploring Austin. But Saturday

Felt like this was false advertising going to this hotel… Wasn’t aware of renovations when booking. The coffee shop was closed so they only offered a pot of normal and decaf coffee with no milk or creamer. Only one elevator was available to use while workers were going up and down with large items and took forever to get an elevator. When it would arrive there were times you'd have to wait until the next one due to it being too full of guests or workers. Was told about renovations on the floor above use from 7am-7pm on arrival without the option of switching rooms. Paid $110 for the room and on arrival told them we had a dog, was rudely told the pet deposit is an additional $150 (?!) which is 1.5x the price of the room for our dog? Reception asked if we were aware of this, which we told them we were not, then immediately told us it was non- negotiable and non-refundable so we basically had no choice but to pay it. Ridiculous considering the whole hotel is under construction. Has potential to be a lovely hotel but was overpriced and terrible experience for that we got and we felt scammed!

Everything was great. Every staff member was awesome

Very helpful and friendly staff Room was clean

Heath and Robert at the bar were awesome. Real down to earth guys who made sure we were taken care of.

Clean rooms, friendly staff. Heath was was Awesome and helpful!

We’ve stayed here before and knew it was out dated etc. No big deal. We had some repairs being done at our home, so decided to stay here for a night. Staff were very friendly. Get to the room and that’s when it started going downhill. TV didn’t work, you couldn’t watch anything but CNN. No big deal. Then the dried out lavender was noticed after I already started getting hives. Again not the hotel fault, they didn’t know I’m allergic. Got rid of it, and within 2 hours I started getting headaches, stuffed up nose etc…we left for dinner came back and it started again. It wasn’t until 2am that I started really looking. Mold covered the entire bedding. But not the top blanket that I had looked at, but the sheets and what I assume was a mattress pad. My other half ended up leaving to get meds and I packed up. We didn’t sleep. We left after packing. I can excuse everything else, but moldy sheets??? Does housekeeping just not care?

Spacious room for the money.

Staff was very helpful. Even after checkout we forgot and item. They quickly located it and got it back to us.

Very attentive staff, beautiful, open foyer. Well lit parking lot. Gorgeous and spacious room,

Love this place

Lovely stay! Service was amazing and I very much appreciated one of the staff members named

I would stay here again.

Check in was easy, the staff was polite and professional. The room was clean and comfortable. The hotel sets away from the highway, so it's quiet.

The room was clean and the staff was very friendly.

The place is just a mess. Both of the rooms that they tried to put us in. We’re not good. The smell of the room was disgusting. Very very musty. The hotel itself is in very poor condition. Thanks for not clean. Along it says heated pool, but there was no heated pool. And the place was like a ghost town. Now we know why.

Staff was fine. The room was very warn. There is construction going on to renovate it but at this time our rooms were not yet renovated. Shower had zero hot water and I had to shower in a family members room.

Yes

Staff good.

We have stayed here in the past and it was great. This time we came with our toddler and it didn’t go as well. We needed a crib for her. I called in advance to ask if they had cribs and they said they did. When we got there they said they would bring one up. 30-45 minutes went by and we went down to ask about it they said they would remind them to bring it up. Another 30-45 minutes went by and we called and they said that the crib was broken and all others were in use?! Anyways we had to go to target and spend $100 on a travel crib for her very inconvenience and put a huge damper on our trip.

The room was clean, comfortable, also spacious will all basic provisions, including a fridge and a coffee maker. Very quiet AC. Comfortable bed and pillows. Lots of free parking space. Near HW. 10-15 min drive from the center. Very polite and friendly staff. We enjoyed our stay and would stay there again.

Good

You are not pet friendly

I known, I would never have booked it. Do not stay here!

Horrible! What the hotel and Expedia do not tell you anywhere is that renovation/construction is going on 24/7. The noise is terrible. And they have only one staff member at the front desk so if this person takes a break, you are SOL. Do not book this hotel!

Over-sized Rooms were a nice surprise.

Staff was courteous

The staff was amazing and so friendly

Very nice

Room was clean, bed was comfortable however the pillows were too thick. It would’ve been nice if there was another option. There could be a little more done to update the bathroom and fixtures, as well asclean up the ceiling in the room area as it looks, as if some of the ceiling was a little bit old and weathered but all in all it was a nice and safe place to stay.

The room was clean, the staff was very nice and friendly & the atmosphere was very chill

The hotel was very clean and well kept, staff was very friendly and courteous, lobby was not overwhelmed with crowds of people, very quiet at night for both the inside and outside areas of the hotel. The pool amenity was a plus, even if you’re not going to swim, it’s such a nice place to relax and lay back, especially during the later hours into the night. Their restaurant menu is pretty good, could use improvement on their “chicken lemon thyme” option, disappointed in the portion aspect of it for the price they charged (literally half a chicken breast about the size of a tender). Location is pretty great for car service, no more than 20 minutes away from the airport, and only a 8-10 min away from downtown. Would definitely come back if the opportunity presents itself.

They did not honor my reservation booked through hotels.com. We paid more for the room. The staff was not helpful. None of the amenities were available or not clean. We did not have blankets on bed when we asked for more the night desk clears brought one thin blanket asked for another he said no. Internet did not work. TV was touch and go. Restraint was a joke. Room was damp and dirty. Police in lobby on Saturday morning. Just a terrible stay so we left 2 days early.

Lacked amenities. Everything was “out of order”. All 3 treadmills, all but 2 ice machines, 1 elevator, towels stained and frayed. Allowed smoking on a nonsmoking facility.

The room did not have a microwave but for some reason had a safe?? Not sure if all rooms are like this but it was rather inconvenient. In addition, no trash bags were provided despite having trash cans. The rooms tub was missing a tub stopper.

Staff

Good place to stay for the night.

The area outside is sketchy with quite a few homeless under the bridges. Breakfast was too expensive for what you got (not free) but everything else about the property was spot on. Great pool and outside seating area and a real nice lounge/bar in the middle of the lobby. Was there for a wedding and it was perfect for our needs.

Heath the bartendar made our night cap so enjoyable. He was a perfection for our drink orders.

Good stay overall. Clean and safe.

It was a comfortable stay, but not too much to do in the area .

Older property that we stay at due to convenience and accessibility. Got this hotel when we our flight was cancelled-super convenient to the airport. Easy check in, room was fine.

The property was understaffed for a busy F1 weekend

Older facility. They had no hair dryers which I thought was really odd.

This was a nice event oriented hotel - in the past. Today it is a bit run down. They actually have plans on display in the lobby for the planned renovations! However, it is priced appropriately. All the ice machines were turned off so you had to get ice at the front desk. The restaurant was deserted. The location is convenient to highways but nothing is in walking distance. The staff were nice and accommodating. One of the three vectors was not in operation.

very clean, safe, quiet, and reliable stay! very happy with my experience.

Very old and dirty, room dusty and wallpaper pealing off the walls.

Beds and pillows were comfy. Bathrooms a little rundown. Staff and bartenders were excellent. Odd that the restaurant was never open for dinner but full menu was still served at the bar. Property around the area was a little sketchy.

Great place to stay.

Heated pool on their amenities, but wasn’t heated

Room was beat up. Check in was at 3. Room wasn't ready till 415. No comforters on beds. The pull out bed was gross. no sheets blankets or pillows for the 3rd person. If u do not rent a car u will need ride shares to go absolutely everywhere unless u want to cross the highway to get to places.

Good area for F1

Great place to stay. Staff were great!

Terrible customer service

At arrival, the hotel received the wrong information about the requested room. After some initial pushback, the wonderful staff at the front desk was able to get us into the right room where we found a nice room. However, because of the bad first impression where they attempted to give us a room that was undergoing some maintenance, I can’t give it the best rating possible.

Staff are on point!

Great stay!! thank you

It needs some TLC though. All electrical outlets in the room were loose. Poor water pressure in the showers. No modern power outlets. The restaurant has scaled back its options, and is very basic. Ice machines broken except for the 2nd floor. Perhaps future renovations will address these things.

Excellent staff was great

The air conditioning in our room was malfunctioning. The front desk immediately sent in the handyman three separate times they were very quick to try to fix it even though it took three times to get it working correctly over the span of 2 days. They had a box fan for our use which we appreciated.

Front of house manager and night manager need to be looked at. They wouldnt tell my wife our room number

Staff was very friendly and helpful, easy access to freeway,

I love how quiet it was and the atmosphere was great. So closed to many activities.