Aiden Austin City Hotel

Clean, nicely furnished, very friendly and helpful staff. Comfortable space. Decent breakfast. Wish it were within walking distance to more places .

My room never got cleaned and the only time it was gonna get cleaned was late my wife and I were gonna start getting ready to go out.

Security Cleaned

Location

Easy to check in friendly staff. The room was clean and the hotel was close to downtown Austin.

Location and Breakfast!!

Updated elevator would be good

On-site restaurant is nice. Room is small but a good size for price. Exterior room. Didn't like lack of privacy with exterior window, no blinds or sheer curtains just the large blackouts. Ac is loud. Good location. Property hard to navigate. Felt like a renovated motel

What a great experience we had at Aiden! From the staff to the beautiful pool/hot tub area to our clean and very comfortable room, we are very impressed. Had dinner at the attached sushi bar that was excellent and reasonably priced. We can't wait to come back!

I was happy with this hotel. It had some fun unique decor, good breakfast, very comfy beds and pillows, bright lighting. Definitely needed ear plugs with the street noise and the nearest elevator was out of order. Pretty good location, not walk ability, but quick $12-20 Uber drives to good spots. The staff in the breakfast area were so great and helpful!!! I suggest tipping them 😁

Great customer service, friendly staff!! Close to the stadium for UT. The coffee at breakfast was watered down.

Guest room huge, bright, clean. Breakfast very nice but we were ushered out at 9:00. We’re on a two hour time change so that was rough!

Personnel hyper agréable

Great place to stay for a short stay near the centre of Austin. The breakfast was good, and facilities were adequate and functional. The staff were very helpful and friendly

great place to stay. excellence staff. i will definitely stay again here..

The staff were friendly and very helpful explaining how to get to the places we wanted to visit in Austin. The hotel is just amazing! Safe, clean, fabulous breakfast, and in a conveninet location. No complaints at all.

No complaints!

Unfortunately my unit did not have hot water. They have a VIP kit but if you come too late, you cannot use it. Breakfast was well organized & served by friendly people but not the highest quality.

I liked the place and the staff. It was a cute place Convenient cool bar and restaurant inside the hotel. Great pool too

Staff was very kind and welcoming. Breakfast was good. Had a nice restaurant to eat and drink from will be staying here again.

2 night as we arrived the room was unclean and dirty we call reception and jose said he can’t do anything without Raul approval, but before all that we spoke to Raul when we left about the need of cleaning the room and changing the dirty pillows as all this happens and he yelled at us he ens saying i do not attend neither respect customers that come from third parties like hotels.com do as you want. We got very frustrated and offended and we told him to stop treating people badly and even with that as we have pictures ! He yelled he is a terrible person. In a addition chris the other manager says we won’t do anything as you didn’t reserved with us. We pointed out they should value and respect their partners and alliances. But simply they don’t care nasty people and place.

Your inside then outside then back inside to access room. Complimentary breakfast was not very good.

Your inside then outside then back inside to access room. Complimentary breakfast was not very good.

Front desk staff were very nice. Check in process was very unorganized. When I got my room I found someone was in there doing repairs. After walking back to the lobby I stood for nearly 5mins while the manger remained on the phone sorting out which rooms were and were not available. The entire process made it 20mins before I had a room I could enter. The rooms are very poorly maintained, My sheets had black stains and dirt on the edges. The other tenants are also VERY loud through out the entire night. For the cost - I would not plan to stay again.

10/10 beautiful place and friendly staff! Breakfast was the cherry on top!

The breakfast wasn't too good during the week. They have biscuits on the weekend, which were good. Other than that, it was underwhelming overall.

Breakfast was great good selection and staff

Breakfast was great good selection and staff

I cannot believe this hotel was given 4⭐️. It was disgusting and looked like a run down motel that got painted. The furniture in my room smelled like urine. I don’t understand the ratings it’s received.

Very comfortable and free parking and a free breakfast are an added plus! Love the pool and the music themed vibe. The staff are always very cordial and helpful. This is vintage Austin.

Unhelpful staff, got screwed over on this booking and on the charges. Would never try to book here again.

Loved the location, free parking, breakfast, additional facilities near the foyer area, and the pool and entertaining area was lovely - great layout and fun vibe. Very uncomfortable lounge, room was dirty (had dirty floors, skirting boards, dead crickets, blocked drain in the shower), over-priced for quality of accommodation.

We got a voucher for the restaurant. We got there at 9:00 (restaurant is open until 10.00. Woman at the desk said they would only serve until 9:30. Last time we stayed, the coupon did not work as stated. This time, the hours were not as stated. Bottom line - the coupon was useless.

Everything from check in to check out was perfect. Front desk guys were kind and knowledgeable. The property felt safe and secure. Our room was clean, cool and smelled nice. Pool area is beautiful! We ate in the restaurant for dinner. We were rude…so sorry guys… and showed up 30 minutes before closing but they were so kind and patient while we chose, ordered, and ate. Drinks were so good. We ate 3 appetizers, veggie tempura, gyoza, and tuna tataki. Delicious!!! In the morning we had breakfast. There were many choices everything we ate was good and hot. So happy with this stay, we will be back!

The room was ok, dust in corcharged extra for facing pool

Reasonable breakfast ..the rooms are small,dark and very motel like.

Always a great stay! Never have issues!

The pool and spa was relaxing. Clean and comfortable. The entrance was on a side street not easily accessible when coming from other roads and not the highway.

This place is great. Close to the airport and the city, and very easy to find. Parking is included. The staff was friendly, welcoming and attentive. It was just a quick overnight stay for me, but I got a nice grab-and-go morning snack too.

The hotel has a great location with free parking. Free breakfast was good. The room was well equipped and the facilities were comfortable. The staff was very friendly and helpful! The room was not the cleanest and there was a smell in the room (humidity) during our entire 3 day stay.

Very neat property! Conveniently located. Sushi restaurant was a huge bonus!

Great motel retro. Particularly enjoyed the pool area.

The comforter had blood stains on it. This hotel is no a 4 star hotel. It’s a best western more like a motel.

Great room and breakfast

The staff at the front desk was very helpful, no matter what shift you went for help. The cleaning staff were friendly and easy to ask for help from. The room was clean and the amenities (fridge worked well) were great. The bathroom was well stocked and clean. The coffee maker in the lounge area in the front of the hotel was awesome; I used it every day. Only one of us made it down to breakfast but they enjoyed it. We discussed it and everybody agreed that they would want to stay here again. It was easy to get places from the hotel and parking was adequate.

It was mid

Staff was very friendly. The restaurant had great service and was delicious.

Clean rooms, comfortable bed, helpful staff

The rooms were well kept up& the staff was very friendly and helpful.. will stay there again

Great for the best western brand

This place is AWESOME!!! I've stayed here 4 times now and loved every aspect every visit.

The staff was super friendly and the room and nice and clean!

Everything was great, the room was clean, staff helpful, and friendly. The property safe and close to everything. The breakfast was probably the best from any hotels I've been to and price wise very good, and if I come to the area again I'll will be back. If any complaints is the bathroom is smaller than normal but everything else was wonderful. I didn't have food from restaurant but breakfast was the best.

Literally had cockroaches in my room. The manager said I had to reach out to Expedia for a refund and when Expedia contacted them they refused the refund. Do not stay here!!

I have mixed feelings about this hotel. On one hand, the hotel is in a pretty good location (right off the highway but close to South Congress) and has a fun, funky design. The staff at the hotel were very nice, and I appreciated the breakfast was provided. Our room was huge, well-lit, and clean (aside from the bug sightings). If I were to stay here again I would try to get a room facing the pool rather than the parking lot. Those rooms seemed to have accessible balconies, and the pool area looked really fun. For some reason there was a sign in our room that we weren’t allowed to access our balcony (which we didn’t) and I saw several cockroaches running around the room (which wasn’t on the ground floor and did not open up to the outside). There were rooms that did open up to the outside but I purposely booked a room facing onto an interior hallway, because we were bring our bikes and I thought that would be safer. Parking also seemed to be a bit of an issue – especially at the front of the parking lot, where it is a super tight squeeze in spots.

Love the access to the pool after 9am

great location, super comfortable and very clean place

Friendly staff, great sushi restaurant attached, nice pool area, good value for money. Easy parking. Nothing worth mentioning

Very clean. Good breakfast. Awesome staff

breakfast was great

Great experience!

Everything was perfect the pool is amazing

This is not a four star hotel by any means. It is totally fine, though. If you’re looking for a place to stay that is good enough, this will do the trick.

Overall experience is fair (3/5 stars)

The hospitality here was amazing. I never stayed at a hotel where the service was this good

IT WAS JUST PERFECT. COMFORTABLE ROOM. BEAUTIFUL WELL MAINTAINED POOL AREA. GREAT BREAKFAST. FANTASTIC STAFF. LOVELY RESTAAURANT. EXCELENT SECURITY.

Thank you for the great vacation

Staff was very friendly and helpful but the water in the room wouldn’t drain from the bathtub, so I couldn’t shower. And the outdoor pool was in bad shape too. There were leaves and other debris floating on the surface, so I had to clean it myself before I could use it for a bit.

We enjoyed staying here.

The rooms were decent. Not super duper clean, there was dust in the restroom. It definitely had a smoke smell but that isn’t the staffs fault. That is the fault of disrespectful guests. Ultimately, it was a very convenient location very close to Downtown ATX. I would definitely use Aiden again!

The food at the restaurant was delicious and it was so pretty inside! The pool area was great!

Fifth stay and always great. It has become my go to hotel to be near my daughter while she attends UT.

Loved the breakfast each morning and the staff were really friendly and helpful. Navigation in and out of the parking lot was kind of confusing.

Great property. Beautiful and clean.

The hotel is a fun quirky hotel. It’s a little confusing to get around and getting in and out of the parking lot can be a challenge depending what time you arrive. When arriving from the airport your mapping will have you enter the property from a side street that is both difficult to see and the gate off that street is not open after 11 pm. Overall though it’s a nice place to stay.

Great room, cool vibe, amenities like the pool and on site restaurant were superb! Well done

Overall the room was clean, but not detailed clean. Some corners were dirty, found human hair on toilet tank cover. Breakfast was OK as for continental breakfast. Coffee and tea machine was excellent in the lobby available all the time. Staff were friendly and helpful. It will this hotel 3 stars

Layout was kind of confusing but the front desk gave me a map with drawn instructions on how to get to my room

I canceled my stay and rebooked elsewhere for my trip in Austin. The place is dirty and dingy and my room specifically smelled like moisture and was hard to breathe in. The staff did refund me after I insisted and had them walk to my room with me.

Breakfast was good with lots of options

during my stay to check the carbon monoxide detectors. After telling the desk staff that I didn’t want anyone in my room for any reason, I was told that they would be going in anyway. I also clearly stated at that time that I didn't want turndown service. Despite this, staff went into my room several times, performed turndown service and took the privacy placard off the outside knob and placed it behind the door each time. A few of my things had been moved around in the process. I also received a knock at the door from cleaning staff, asking if I wanted turndown service, despite the privacy placard being hung on the outside knob. Another time, staff attempted to enter my room while I was in the shower and were only unsuccessful because I had thrown the latch before getting in. At no point was I given a time, a courtesy text or call to let me know about any imminent, so-called safety checks. They simply came by and entered, or tried to enter, at their convenience. I complained about the unauthorized turndown service and privacy placard removal to the front desk, who simply told me the same person performs the cleaning and carbon monoxide detector inspection. Their policy is absurd and I would highly advise staying elsewhere if you value your privacy.

The room was great (we had 2 bathrooms!), the AC nice and cold, staff was quick, helpful and amazing (Shout out to Max, Julian and Joey), big variety of yummy breakfast, on-site stellar sushi, and that pool was the best! This hotel is incredibly cute, cozy and I loved every bit of it. The art alone was SO fun!

Love it will stay there again

Great place to stay! I had to book a last minute stay and it went so smooth and easy. Free on site parking as well which is really nice. The staff was also very kind and welcoming!

Excellent staff. The only thing that was a but upsetting was that the room smelled damp like wet rag.

The only reason we are giving this hotel 4 stars and not 5 is because of the size of beds. We booked a room for 3 travelers and the beds were basically twin size .. so the sleeping was squishy and uncomfortable. However it was for only one night, so we tolerated it. Other than that the hotel itself was fantastic! We loved the pool area, the staff and the breakfast.

unique and thoughtful decoration, great amenities and room equipment at an excellent price.

Great stay at the Aiden! Great location, clean comfy rooms, super-friendly staff, beautiful pool & courtyard. Would stay again!

Staff very friendly love it here

Great stay

Location is fantastic, very close to town, staffs are very friendly and helpful. The problem is with the mattress, very uneven and uncomfortable. Also the no sound proved, you will hear water drops from upstairs.

The place was great for the deal we got. It was clean and well maintained. The pool was nice.

Great location, right off 35, easy access to wherever you want to go around Austin. Lots of good restaurants nearby, including the sushi spot connected. Super nice staff! Rooms were clean. Maybe the restrooms were a tiny bit aged, but not bad. Will come back next time we are in Austin.

Great for the weekend.

This was exactly what we needed. Close enough to everything but far enough from everything. If that makes any sense

Room had a stench to it. Staff was great.

Everything

The swimming pool and gym are fantastic. The room is simple but clean.

It was great place to stay

I it was a wonderful place stay very clean room the staff was wonderful and Machi sushi was a great place ti eat will definitely stay there again

Room had a continuous musty smell . Ac did not get cold enough. I found a live roach in my bathroom . And the floors are very thin since I literally heard the people above me every step and they where just walking

Everything was good and everything was working perfectly.

I went for my 21st birthday and the staff was very nice and helpful. They even recommended places to visit and provided us with popular places in Austin. I will say the hotel was a bit of a maze at first but they gave us a map and we were fine after walking the hotel for a third time. They called the room about 30 minutes after we got there to see how we were doing. Very good service and very nice hotel. I will say the beds were a bit small though, probably a full twin.

The hotel was clean and thoughtfully decorated. The staff was nice. I used Uber to get around. I was about 2-4 miles from the sites. I appreciated the complimentary breakfast.

Everything was great. Very cool nice looking hotel. Will definitely stay again when visiting Austin.

Very kind and helpful staff

This has always been my favorite place to stay when I visit Austin. Staff is always very nice and accommodating. The cost is reasonable and the hotel itself has a very unique layout with a fantastic music theme. My family and I feel like we’re staying someplace special whenever we visit. Also, the complimentary breakfast is great! We’ll continue to visit when we come to Austin.

Beds were very comfortable and clean . Overall a good experience. The only issue we had was the strong musty smell in the bedroom, like an older structure smells.

So good we decided to come back next weekend!

Friendly and helpful staff. On-site restaurant is good and convenient. Nice pool area!

Clean room, just outside of downtown with easy access to get there and anywhere you need to go

Staff did

nice stay! staff is amazing! location is great. self parking is a plus and felt safe leaving car there. only issue was the strong (smoke) odor inside of the hallways/stairs. room was awesome as well! would stay again.

Hotel was quiet, clean and easy to get to. Breakfast was amazing! Will stay here again!

This was just the cutest boutique hotel. With a really nice pool and hot tub area and the room was comfortable and clean! Plus, they have an on-site sushi restaurant!

This is our hotel In Austin from now on! Check-in was a breeze. The facility and amenities were top notch. We loved the attached sushi restaurant. The breakfast was way better than most hotel breakfasts. The overall music theme was fabulous. So many cute murals and places to take pics.

Staff was friendly and the the pool area was one my favorites for its oasis type feel. Can’t beat the Texas shaped waffles for breakfast.

Beautiful, clean stay! The breakfast was amazing each day, and the pool was awesome!

You want old Austin vibes? Here is where you’ll find it.

The room was clean but kind of an obstacle to get to. Good location to downtown Austin. Rooms aren’t very well insulated to noise. You can hear everyone coming and going.