Sonesta Simply Suites Arlington Entertainment District

Price , area , staff & area Out dated Tv

Nothing The site upon booking said that it would be staffed 24 hours, that was a lie. Evening staff was rude. The toilet was inoperable. No maintenance on duty. I was promised a full refund, but that that hasn’t happened yet.

Place was under construction and can hear loud banging and work being done all over . Amenities were limited and bathroom showed lots of signs of needing maintenance . Would not recommend

Pros: Convenient location. Available parking. Amenities. Nice and friendly staff. Plenty of restaurants and shops nearby. Cons: The fridge didn’t get cold at all even when turning the temp down. No shower curtain. Bathroom sink didn’t drain properly, most likely clogged. Bathroom door knob didn’t open from the outside.

came for a trip, got there pretty late at night around 1 am after driving in from hours away we got there very tired and ready for bed. Walked into an empty lobby with a closed front desk (all doors unlocked so very easy access for anyone even without a key to go inside which is a little concerning). We had to call the property and someone answered sounding like he had just woke up, asked where we could check in and get our room key he rudely said “just stay in the lobby it’ll be about 30 minutes, i’ll be there in 30 minutes”.. as we were waiting more people came in wanting to check in i’m assuming also more people coming from out of town the lobby filled up while we waited for someone to show up. Surely enough 30 minutes later he shows up and asks “is everyone here for the concert”?? could definitely tell he had just woke up, he seemed very grumpy and overall rude. it took about 15-20 more minutes to actually get our keys..We just didn’t understand how there’s no one at front desk over night at a hotel??? it’s obvious people coming from out of town will get there at various times during the night therefore there should be someone there or at least a way to receive keys without needing someone at front desk? everything else in the hotel was fine but definitely won’t be booking here or through this app (due to different issues when i booked this stay) if you book just make sure you’re not getting there after 12am :))

Great stay

Staff was helpful The room need improvement

This place is a dirty motel not a hotel. Our first room the lock didn’t work and they moved us. The second one ended up having no hot shower and they filled up so didn’t offer a room switch and it took two days to fix it after they promised it done the first day. The rooms were dirty. Tho staff at night told me it was essentially my problem when the day guy never got the shower fixed as promised the first day, “what do you want me to do about it”? Then they had a unhoused person hanging in the front garden area all day so there wasn’t any hanging there with my young girls. Don’t stay here unless you like dirty motel 6 type places, though that would have been an upgrade.

Best hotel in town will definitely be staying again in the future

Very clean

Easy check in, very friendly staff, plenty of parking and well lit. Room was comfortable beds as well.

Nice for good price

Nothing like waking up at midnight while someone is trying to get into your room. Luckily we had the latch on and had to yell at the people who kept trying to come inside. I tried calling the front desk and phone wasnt even working. Called them from my phone and asked if they just checked someone into my room and she was rude saying oh yes, sorry. They must have double booked your room and didnt check. Really?? No apologies or anything. Then around 4 am got woken up with gunshots in the parking lot behind us and police doing a stand off. NEVER AGAIN.

I

Great location and price for anything Cowboys, concerts or Rangers. Definitely staying here next time. New renovations are awesome!

Friendly staff, nice hotel

I was extremely disappointed in the facility. The staff were genuinely kind and no problems there. I was disgusted with the appearance of our room. The side of the refrigerator was all rusted, light fixtures were rusted. Although we didn't use the kitchenette, when you try to slide a drawer open it doesn't slide. The popcorn Celieng had dark dust balls on it. I feel like I paid more than I should have. I truly wanted to leave and go somewhere else.

the hotel itself is in a good spot with tons of parking but the rooms reek, i was switched from my first room because it smelled only to be put in another room with the same issue, the sheets on the bed also looked reused, did not even end up staying

Would have loved more towels

Everything was nice and clean and easy check in and check out. Very nice area

The staff was so very nice, and the room was very spacious.

Room was outdated Not clean with smell Will definitely not recommend

I was am

The rooms were clean and spacious. The beds were comfortable. We traveled with our two dogs and it was great for them to be able to be with us. Nice dog walk area.

The staff were nice and very helpful throughout my stay. The room was very clean and the A/C was perfect. It was just me traveling for a few days. Parking was very easy. Had all the kitchen amenities in the comfort of my room that I needed, which was nice for a change. I didn’t pay a lot for my stay and the location was perfect for my travels. The only thing, was not knowing about some of their renovations happening beforehand.. but nothing more than a “minor blip” in an overall great stay.

For some reason there was a frame on the room that looked like it used to have a mirror in it . But no mirror .

We stayed at this hotel for one night, and unfortunately, our experience was extremely disappointing. First, we specifically requested a non-smoking room. However, during the night, I noticed a strong cigarette smoke smell. Both my minor son and I have allergies to cigarette smoke. My nose became severely congested, making it almost impossible to sleep. My son experienced similar discomfort and was also unable to sleep properly. This was not just an inconvenience but a serious concern for our health and well-being. Second, the sofa where my son was supposed to sleep was completely broken. It was uncomfortable and unsuitable for sleeping. I have photos documenting its condition. Third, the shower and drain were not functioning properly. As a result, our family could not use the basic facilities we had paid for. Finally, the phone in our room did not work. When we needed assistance, we had no way to contact the front desk from our room. The next morning, we were informed that the only working phone available to guests was located in the lobby. However, there was no sign or information explaining this. Was this room worth almost $200 per night? Absolutely not! We paid for a clean, comfortable, non-smoking room with functioning basic amenities. Instead, we experienced cigarette smoke, allergic reactions, a broken sofa, plumbing problems, and a lack of accessible assistance.

We stayed here last year and thought we would were getting the same type of room. It wasn’t. Instead of a foldout couch and recliner, there was a queen bed in the living room. Worked out though.

Nice stay friendly staff

Clean room, good space

⭐️⭐️⭐️⭐️⭐️

Everyone was super nice and helpful. Went there for a concert and it was so smooth getting there and back!

Staff was very helpful and easy check in process

The hotel itself is very shabby, I noticed stains on the end tables, burn marks on the countertops, new paint painted over old paint and the room had a very strong smoke odor. Staff is “just there to do a job” nothing more. The friendliest staff member I came accross

Our whole experience was amazing!! The staff was amazing and helpful in places to shop, eat and things to keep us entertained. We will definitely be back

The hotel doesn’t allow early check ins. The hotel lobby is poor quality they have a vending machine with nothing in it. We had room 430 on the 4th floor. The hall way was pretty but once you opened the room the lights were different colors, the handles in the bathroom were broken. The metal around the light fixtures were rusted. There’s no room service to take out the trash or make the beds or give new towels. The toilet seat is stained yellow. It was extremely dirty. It looked liked they tidying it up after guests left and then let the next person sleep in it.

It was nice fridges ice machine didn't work. Went down stairs to ask staff if they had an ice machine somewhere on property. They laughed and said no I said well ours in the room isn't working got no reply. Our room was on 4th floor which was being redone very nice but a big mess on the floor. We had do pots pans no cooking utensils went down to find the shop to get some. There was a pot a small skillet that we could see behind the front desk nothing else. Nor was there a snack area to purchase there was a few chip bags and a couple of sweets behind the desk. And a few drinks not much choice Pepsi sprite and root beer plus a couple of waters. Staff wasn't always in office to get you stuff. Very disappointed in this location when it came to that kinda stuff. Put location was awesome!

Need updated BAD!

The room had a full kitchenette and was nice and spacious. The room was right next to the reception and housekeeping office so it was very loud at times.

The room needed to be updated. The nightstand was very rusty, the kitchen cabinets were broke, the toilet was cracked and there was mold on the bathroom ceiling. The staff was very nice and signs said they were remodeling, but our room was not remodeled.

Love it and would stay here again trust me 💯

The staff was amazing! The gym could use a little touching up for those of us that like to work out on vacation. Everything else about my stay was positive. I was able to buy groceries and cook in my room versus eating out for every meal.

The staff were absolutely amazing and helpful. I would stay again in the future. It’s close to the AT&T Stadium, Six Flags and restaurants.

Room was very clean and big very nice! Parking was good, nice environment

Heavy smoke smell in no smoking room. Prior to arrival no advance communication on renovations being made.

Location. Clean Room, Parking

Very clean room. Staff was awesome and accommodating. Area was nice and safe.

Rooms were clean and location was close to AT&T Stadium

Location Room smelled like smoke and urine

Location Room smelled like smoke and urine

Ample parking, minutes from the stadiums, in a very quiet area in a "business park"

This is our 3rd year staying at this property to attend Rangers games. It is a relatively clean hotel. We usually book hotels with free breakfast, but there are great local breakfast restaurants in the area that we prefer. It is on the Free Trolley line to the games, but it’s also close enough to both Globe Life Field and AT&T Stadium for a cheap Uber. The staff is also very nice.

great place to see the ball parks! free trolley and the front desk was so helpful. walking distance to a great steakhouse and a Boston pizza and only 20 mins from the airport!

Decent place, but needs maintenance

Upon arriving our room was on the first floor and the smell inside was not great. We spoke to customer service and they agreed on a room change once we returned from dinner and it was much better going to the new room. We appreciate the manager on site for helping us.

Room was okay, nothing special. could have used a better cleaning. AC made noise all night. Staff was super friendly. No bar or common area to use to visit with other guests.

Room was clean

Everyone was great there, clean, quite, very friendly. was there for 3 nights 4 days and it was awesome!!

The front desk was great and everyone was friendly. The property is out dated and needs improvements. The room was a nice size but was not clean.

Ventilation /AC had mold in it. Tiles in the floor weee lifting.

It was a great place to stay at and would recommend this Hotel to anyone. Thank you!

The hotel looks like an old doctor's office. Is very old and the age shows. Pictures of the hotel and room do not represent what it truly looks like. Room was not clean. Had to wipe everything down with lysol. Awful smell of smoke in the room that would not go away even after spraying tons of air freshener. Bed was comfy and shower pressure was nice. Would not recommend!

Very convenient location. Being able to ride the trolley to and from the game was fantastic! The bed was very comfortable! Location was great!

Very convenient location. Being able to ride the trolley to and from the game was fantastic! The bed was very comfortable! Location was great!

check in staff were friendly and engaging.

The bed was nice and soft bathroom and everything was clean

The bed was nice and soft bathroom and everything was clean

Carla at the front desk was amazing!!

Night staff was very rude and didn’t seem like she wanted to work there. Bar stools were broken in the room. Do not recommend.

Would stay again

I liked the room. But, it was too noisy on the first floor. If I stay again I will request an upper floor room.

Room had a lot of great amenities (fridge, stove, dishwasher, coffee machine). Bed was comfortable. But we found a dead roach on the floor. The room wasn't cleaned during our 2 night stay. The drinks to purchase included only bottled water. Parking was easy. Location was nice only 3 miles from AT&T Stadium

The staff was so friendly. From the front desk to the housekeeping staff They even have a Trolley that will pick up for the game and bring you back to the hotel. We are definitely staying again

We stayed here because we were going to a TX Rangers game. The free shuttle to the ball field was great! We didn't have to worry about paying for parking. The hotel is clean and the employees were very helpful. This was our 2nd stay and most likely we will be back again.

Friends and I stayed here and booked 4 rooms. Two of the room smelled horrible like a dog kennel. The other two were fine. That night a few cars were broken into. Fortunately, thank God our vehicles weren't touched because the hotel has a sign that states they are not responsible for damage or your items . Hotel is a little outdated. Centrally located which is good. Although, the hotel was not the best the staff was awesome, friendly, and very accommodating to straightening out our complaints.

We stayed 2 nights for a concert and our stay was great. The only issue waa we were on the 2nd floor and rhe guest above us was loud all night stomping around and it kinda kept us up. But the staff was amazing loved them!

Clean Everything was great

Clean Everything was great

Having separate rooms and full kitchen with refrigerator and microwave. Not enough room here to express frustration . They did a fire alarm test during our stay so we had to listen to that for about 30 minutes! Bathroom not super clean. Beds hard. Separate bedroom hot! No control over temp in room. No ice machine. Key didn’t work on side door at night. Walls paper thin.

Having separate rooms and full kitchen with refrigerator and microwave. Not enough room here to express frustration . They did a fire alarm test during our stay so we had to listen to that for about 30 minutes! Bathroom not super clean. Beds hard. Separate bedroom hot! No control over temp in room. No ice machine. Key didn’t work on side door at night. Walls paper thin.

Nice place and nice staff. Gym was very functional too.

Hotel is a bit outdated and air con unit is very loud. Staff was very helpful and nice.

Overall, it served the purpose for an 8-10 hour stay. Our room wasn't fully vacuumed and some of the dishes were dirty.

Cash free system of paying for water & having to download an app just to do laundry. We only had a partial roll of toilet paper. It was an inconvenience to have to go down to the desk and ask for more. There needs to be two rolls of toilet paper in the bathroom. It was also an inconvenience to have to stop by the front desk to pick up a blow dryer that should be already be in the room as that is a standard practice of every hotel that I have stayed at. I also need to get my deposit back, which still has not been processed. I think it’s a scam to put a deposit on a credit card for damages that are not be done. There was also no one at the front desk when we left in the early mornings. That was an inconvenience as well.

The room was dirty, old and dingy.

The room was dirty, old and dingy.

Chicken wing bones in the sink

Ice machine was broke.

Front staff , amazing extremely accommodating and friendly

The hotel was so great, the neighborhood was quiet and peaceful. I 100% recommend this hotel and I will definitely be returning in the future.

Place was quiet staff was helpful keys to the outside doors were a issue couldn’t get in the building for the most part but it was a good hotel overall

The most efficient and pleasant staff regardless of the shift. I felt welcomed all the time. Staff was friendly, knowledgeable and appeared to like their job. The staff made the stay the best.

Everything good

Property was clean and easy to get to. The room was comfortable.

Fue una estadía corta pero estuvo bien

For the amount of money I payed it wasn't worth it. FIRST, they don't clean your rooms I was booked for 5 days and not 1 time was my room cleaned not even trash. Our towels and rags or sheets wasn't switch out we had to down downstairs and ask for towels, they told us to bring our old was down and they'll switch it out other than that if we didn't ask twice we wouldn't get them. Toilet had water stains in it. We had to request toilet paper everytime they only give you 1. So we brought our own. For 3 days our lock to enter our room was messed up. They switched the locks out our 4th day and the new key didn't work when we came back. And the air conditioning system im not going to talk about that JUST GHETTO This hotel is crap I will not be staying here at all.. ya'll need to do better.

The property is very outdated and smelled like weed in all the hallways

The room was clean but the toilet was not the cleanest when you lifted the seat up. The bed was comfortable and the rest of the room was nice. The room was very warm when we first checked in but it was also very hot outside, it did cool off in the room that evening. The check in process was slow, I think because there was only 1 person at first and check in time being at 4 there were several of us checking in at once for a concert. It would be better if they allowed a check in time at 3 like standard hotels.

A/C controls just said heat. Not cool. But it still cooled. Coffee maker leaked all the water I put in the night before all over the counter. No breakfast. Just not the greatest but serviceable.

I enjoyed my stay room was clean. The ac was cold and shower was hot.

Hotel was quiet and peaceful which was excellent

Very happy with our 6 night stay. Only a few minutes from AT&T stadium. Nice staff, clean, and great pricing!

No

Not in a convenient area to walk anywhere for food or shopping. Very old and tired decor and furnishings. Staff was nice.

👍

Room was OK, AC worked great and tableware was a big help. I didn't like the staff wasn't friendly they helped only with with what you ask. There was a cockroach in my room.

This was actually the same trip, just two separate bookings. We decided to add a couple more days to our original trip. The property is very quiet and secure at all times. That was a plus!! We felt safe the entire time we were there (6 days). We will definitely keep this as our go to spot!

We loved our stay!! The staff were amazing and very attentive. The room was spacious and clean, super cool and comfortable. I do wish there was more than one chair in the room though. We had a desk chair, but would have loved another chair/recliner... GREAT PLACE

its a great property, staff is super friendly and helpful! Especially Terry he was able to get me checked in earlier than expected. our flight arrived early and had no where to go and he was the most sweetest and accommodating person! literally made my day. and even told me about the trolly to get to and from the At&t stadium. 10/10 experience.

I arrived in the room and noticed that the ac was not working. The thermostat was not turning on and the ac was coming apart. I went down to the front desk to ask if they had any other room available. Which they did not, which I understand since it was a busy weekend. She proceeded to tell me that she would get ahold of the maintenance guy to come fix it and he never showed. I then went to ask for a hair dryer and he gave me a bag. I later noticed that the boat only had other bags in it and I went to ask for another one. Unfortunately, all the hair dryers were already checked out by the time I noticed. I also asked for housekeeping and they never came and I had to bring my own dirty towels down myself to exchange for new ones. The front desk were very nice but they were very disorganized. The room was fair for the price. It was just the services. I recommend booking somewhere else if you want all amenities available. The place is outdated but fair.

Had to wait almost 2 hours for a room even though I booked months prior. Room looked nothing like the picture.

Carla at the front desk is AMAZING!

It’s perfectly close to everything! The room was clean but you could tell it’s old especially in the bathroom.

Used sonesta in Arlingtom as a place to stay during my time at a convention was a mistake. We were in the room 4 days and the room was not cleaned once even after requesting cleaning twice. Had to constantly ask staff for items such as toilet paper and paper towels. The toilet clogged a couple times and when I reported it I was given a plunger to do it myself. We checked out early and stayed with other people we traveled with due to the poor service recieved here. I am not one to usually ask for money back; however, the service and room was that bad. This seems more like a transient hotel than other Sonesta hotels I have stayed at.

The room was clean and ready on time the staff was helpful and kind. Room could have used a little TLC from maintenance though. But all in all it was a convenient place in Arlington for the price.

Dated but fair price

Your looking for a little get away

We had a bug come in our room. It was obvious that the room wasn’t cleaned every well. But regardless, the only reason why we chose to stay instead of getting a new hotel was due to the front desk staff who made us feel like family. Hotel wasn’t very good and our floor smelled like pee.

The room smelled strongly of cigarettes and was not going to work for my wife.

Restroom door couldn’t close all the way. The room smelled like raid and the office chair was broken