Quality Inn at Arlington Highlands

Nothing Didn’t get to get. Into room

Everything is good..overall..

Comfortable bed

The bathroom- they had someone PAINTt

The door into the room also had no weatherstripping on it. The complementary breakfast was very weak. This motel appears to me to be one that has a short future.

El desayuno es pésimo, le falta mantenimiento, las personas que están en el hotel parecen indigentes

The TV channel selection was poor couldn't find any local channels and other ones

Location Water roaches, one spotted and soiled arm chair, poorly finished repair around door sill, and a lumpy bed. Worst Quality Inn I ever stayed at ever.

Disappointing

I stay here often. Good place to stay.

Superb

Bed comfy water hot N/A

Bed comfy water hot N/A

Although the hotel is in a great location, the condition of the property is unacceptable. It is clear that the hotel has not been properly maintained, and management needs to do a much better job of keeping up with the property and ensuring that guests have a clean, comfortable, and enjoyable stay. Unfortunately, our experience was extremely disappointing and fell far below our expectations. The pictures online were misleading, and the actual condition of the hotel was nothing like what we expected. We would NEVER stay at this hotel again, and I would not recommend it to anyone. Management needs to take these issues seriously and make the necessary improvements.

Right in the mall, very convenient

Passable

broke down It will close to everything

The rooms were dirty, tub was not clean, stains on the walls. The bed was very uncomfortable and the pillows were very worn and uncomfortable. The room is really small and the stay was just overall not good.

broke down It will close to everything

The rooms were dirty, tub was not clean, stains on the walls. The bed was very uncomfortable and the pillows were very worn and uncomfortable. The room is really small and the stay was just overall not good.

Exactly what I was expecting - simple and affordable. No real amenities, which was fine. Breakfast was small but good. Shops and a mall nearby, plus places to eat. Would recommend!

The place look clean and smell good people hang out drinking homeless people hanging out

Location The smell of the room. It smelled like must and vinegar. There were also children being loud and banging their basketball against our window and air conditioner.

Location The smell of the room. It smelled like must and vinegar. There were also children being loud and banging their basketball against our window and air conditioner.

The place look clean and smell good people hang out drinking homeless people hanging out

It was fine

It was fine

My door did not work properly had to have staff come let me in using a manual key the lady was nice but it was super inconvient to have to go down to the office and be asked to be let in my own room everytime i come and go .. breakfast was not good the waffle mix was so watered down that they couldn't even cook properly in the machine. The ice machine is located by the front desk and was full of soap so ice was unusable. For over $100 a night I expected better.

It was nice, needs more of a breakfast selection

The property has not had any recent updates and only minimal maintenance. The room we were assigned had a front door that had been broken in before and did not tightly close, but the room AC was able to keep up with the associated drafts. The room itself was relatively clean, but worn and the TV worked. Room keys stopped working the next day about 2:30pm or later. The front desk reprogrammed the keys, but their system did very slow updates and the desk person had to open the door with a physical master key, the card keys eventually updated to the lock. Breakfast was a super barebones lay out that could have taken less than half the allotted area and no hot service (none was indicated in the reservation, so was not present). Front desk declined to provide a receipt for our stay, because we did not book the room directly with the motel. To date, the deposit has not been returned or been updated to us as to reasons to hold the deposit. We definitely would never voluntarily stay at this motel again.

Pictures make this hotel look nice but it is not what the reality is,in one word this place is horrible I found 3 cocuaroches the worst experience .

This is a great hotel for the price and it's great location near lots of shops. It's near the mall and it's near the outlet mall which is a short drive down the highway. They also serve a nice breakfast which you can make your own waffles. I was very satisfied with my stay. This is my second stay at this hotel.

We entered the room! Amazingly clean for it to be an outdated place. Stores were conveniently located but when we came back to the hotel later in the night, there were people hanging outside in the parking lot and the adjacent parking lot which made it feel unsafe. The air conditioning was broke. It was a horrible night of rest. I went to the lobby to let the clerk know and no one came to the front. Also, the property owners LIVE at the property. This was quite different as I pasted by their door and saw a full size refrigerator and a full size bed and they were cooking inside. Nah, no thank you. I’ll never stay here again.

Love this place. Get the upgraded room only. It’s nice for the price they charge and right by the highlands.

You get what you pay for. The breakfast was very meager with only waffles, dry cereal and yogurt. The bathroom floor was sticky and the drain stopper in the bathtub was disconnected. The bed was good. But it was cheap and that is what mattered.

The room was clean, the staff was friendly.

Had to change rooms and the gentleman that helped us was very accommodating. New room was better, shower and sink worked much better.

Half of the plug in didn’t work. Shower head came off.

Found hair in garments and bathroom

The place was clean and even thought we arrived late it was good

Was exactly what we needed for our brief stay. A place with a pool to lay our heads at night. It wasn’t the nicest place - but it was decent and the staff was nice, the ice machines were great, and the pool was okay.

Ok

Staff was kind and helpful. The room was clean when we arrived but it wasn't anything fancy. It's an older looking hotel. The ac could've been better because it felt a little humid at times. The hotel's location is great because there are lots of shops like the mall and restaurants/fast food nearby. That made it more worth it. The hotel does have wifi, but I had trouble connecting to it and couldn't use it during my stay. For the location, it is decent but there are better hotels to stay at.

You have to ask por service to do beds and change towels. I didn't know. Close to restaurants No good breakfast.

The door was so very hard to open! I hurt my hand trying to open it! And there’s no continental breakfast like on the pictures! Waffles, yogurt, & cereal!

The breakfast wasn't much basically just waffles or cereal. Our room was fine, though.

The room was clean enough except for the restroom. The bathtub seemed to get clogged while each of us showered. The staff was nice and location was great for us.

The carpets need a serious cleaning, more variety of breakfast items, and extra blankets provided for guests

No microwave in the room and the refrigerator was not working, asked for a different room, got it still in a handicap room. Lol smh. Smell of mildew. They even put a hole in the wall in the restroom to insert an incent, to burn for the smell. Air unit was dirty, stains on the walls that looked like blood and some looked like someone thump a boogie or blew there nose on the wall. No hangers where in the room ,no iron had to ask for it. Said that the desk is 24/ 7 and it was not. Back door open to anyone to come in. Smoking right at the back door, Marijuana smell everywhere. Then this is what happened next, I had switched rooms then all of a sudden the office clerk tried to get into the room. Beating on the door breaking in with some type of metal object, with some lady looking in like we had done something wrong, looking at us and I did not have on the proper clothing with the door open violating my privacy all the way round. I over paid to stay there for 6 days for business reasons. And for breakfast for get it. Nothing to drink and only bread and a waffle. Lol. Elevator not working, lol. How are you even able to run a hotel in this upscale entertainment district. Saw the manager the next morning trying to apologize about the break in. Said that he forgot to change my name to the new room. Reason, probaly because when he did it he was on the phone talking to someone in his native language, not sure if it was business or personal. And he had told me to wait over 10 mins

Not clean clean

Our room was very nice and clean.

Clean room

Charged me even though the hotel was booked to capacity then refused to give me refund

The room was very good and clean.

If you like traveling on budget or like to save a penny this is a good clean place to stay. It's safe and clean. Primarily its centered around Highland shopping.

I like to stay in this hotel because is in a very good area, restaurants, stores shopping malls, safe make my stay easy

Good

Checked out after an hour of checking in, people were smoking weed right outside of people’s door. There’s cockroaches everywhere, the pictures on Expedia need to be updated cause it wasn’t like that in real time.

.

Everything on point ☝️

Clean room stuff was great. Breakfast was good.

The outdoor looks fair but room in door are poorly maintained, the door do not closed well, carpet are >30 yrs old, furniture are very old, either do not close well or cannot closed properly. Poor lighting if you want to read. TV is old, only channels are 1950's rerun, I was trying to check the news but the few local channels available only run old reruns. I would not recommend this Quality INN at all!

The carpet and the bed clou

The bed sheets had burn marks

It’s what you would expect for a motel on the side of the interstate. Front desk staff was friendly and nice, and the rooms were clean!

It's okay, but the maintenance is quite poor; the showers flood, there is a lot of humidity, and the breakfasts aren't very good.

I booked walked into the office , it looked clean and also smelled good, got my key as I’m parking it was people standing and sitting outside in chairs playing music loud smoking , as we entered our room it wasn’t as what I expected stains on the carpet Knats flying around then as we laid on the bed bugs started bitting us we wasn’t in the room 16 minutes and left I wouldn’t recommend that room for a vacation stay that hotel is we’re people are living

The location is great.

It’s was clean front desk lady was nice

Our AC at home went out and we needed a last minute place for the night. The staff was very helpful and got us checked in quickly, the room was fairly clean, the only thing I could say was the walls were a bit dirty and the locks on the door were a little questionable. Other than that we got exactly what we needed!

Dist on the corners of the room and door very hard to close.

Was not one of the better Quality inns

👎

Hole patches in hotel rooms, I say rooms because I had to be moved to another room because their internet was not working while in the first original room I was in. The only breakfast options were waffles, cereal, yogurt and fruit along with coffee and juice. And I still have not received my deposit back and it’s been a whole full week

As a business owner, the internet was literally the worst. I've ever used. I ended up having to be on my telephone. The whole night, because internet would constantly drop.

I will never go back to Quality Inn again because the door is falling apart, doesn't open at times and it is Separating, feel unsafe, and my wife was very afraid to sleep at night.

Needs work

Ordinary arrangement of breakfast and menu

Unsafe

It was cold during my visit so no pool use.

No complains

The breakfast menu was limited to waffles that you can make yourself, coffee, juice and yogurt. The room was clean but you have to request daily cleaning, otherwise they clean every 3 days (that's what I understood). I was aware but did not use the laundry facilities. Staff was always friendly and welcoming.

Disgustingly dirty. It was a one night work stay and I was almost considering going somewhere else. The shower/tub was dirty even the water felt dirty and to make it worse the tub was clogged so the water was just there. I do not recommend at all. Never again.

I have stayed here for yearsss. I had hoped over time and the construction many times that i would have made many improvements. Certain staff and management are rude and very disappointing. As

Great for the price

Great location. Great value

Good

Everything was good would stay again

The rooms looked clean. Smells like wet paint and very stuffy. Limited towels (4) but clean white towels & Spring on the mattress is very noticeable but clean bedding.

Room

Room was ok , budget friendly, dont expect good breakfast

Yes

Three stars is being generous. Customer service can be greatly improved, especially at the front desk check in (she couldn’t get away fast enough and I had questions I was unable to ask). I had requested a late check out on Jan 1 and was only granted an extra half hour, but then housekeeping was banging on the door 15 minutes before that. Also, on that same morning I was told breakfast would be extended until 9:30 (usually ends at 9:00), but the staff member was closing everything down before 9:00. My son was unable to get juice because it was already unlocked and I couldn’t even make a cup of tea. I spoke to the staff member and said I’d been told it would be open until 9:30 and she said “No, it’s closed now.” And this was still a bit before 9:00. I asked if I could just make a cup of tea and she handed me a teabag, but she’d already taken the milk away. I wasn’t impressed with the staff at all. The bedspread also looked very dirty. I would look elsewhere if traveling to the area again. (We were there for the Cotton Bowl). Others told me Motel 6 was a better option for an economical choice when all you’re looking for is a clean, comfortable place to stay a night or two.

Front door was hard to open

Door wouldn’t shut and had a funky smell

The breakfast was sour and the rooms air conditioner smelled like piss

Everything was wrong about this hotel. 1st. It changed me an extra 50.00 for deposit after i paid $267.00. 2end the room wasn't clean it had bugs, tub dirty ,leaking water from the toilet which had unrine in it ,the door couldn't close all the way i had to shove it to lock it. I quickly took pictures and went to the front desk worker an told her about the problems. I even showed the pictures from hotel.com which i booked the room from and showed how everything was a lie. No full breakfast just coffee fruit an a waffle. It had drugs an homeless people all around the premises but state that it was a family and kid friendly place to stay, its not. They had me to contact hotel.com customer service line because the front desk worker said they wasn't responsible for the add nor price. Its nothing about this hotel that says $267 value if anything it should be closed with all the activities thats going on in an out an around this place. I've been calling this 18004972175 but it keep hanging up on me . They haven't refunded my deposit yet.

The hotel lobby and room were very clean. The breakfast was late and did not taste good. Guest service was not good.

The breakfast was not continental only waffles , outside the room was noisy people drinking , found roaches in my room , and the worse someone at my door trying to brake in , this is one of the worst motels I stay a shame the fake description they have not true at all never again will stay here

I thought that because I was in a nice mall I was going to be fine but it was horrible to stay there there was no soap nor was it clean everything was old and badly arranged the floors

Although I had to change room on my Initial first night because of roaches. They did give me a better room far away from the first room. I want to also mention that I saw the exterminator there a day later. Which shows they were handling the situation hopefully. The breakfast was fine mainly cereal, waffle, fruits, and yogurts. The staff were pleasant during the few interactions I did have. I had also lost my Id prior to booking but they allowed my to email a picture of the front and back which was a true life saver.

Clean rooms, but deposit is 100 for cash and 50 for card. Staff was constantly in and out of the guest laundry room though and I was right next to guest laundry so it was a constant door open and close all night.

It was very uncomfortable people is walking around all nighy.People was fighting and argue I didn't feel safe

Extremely dirty gross room and a light bulb wasn't working. Not sure if the staff has reviewed that room well in quite a while.

Good

Good room for price

Nice breakfast

Kids throwing things into the pool, running around and yelling at night, parking lot was dirty from so many cigarettes. A couple of the staff were rude and ignored you when you asked for something. But Mrs.Nicky was very nice and considerate, hands down one of the best people working there.

Great spot

Everything was really dirty, I don't want to exaggerate but the carpet floor very dirty, the beds both dirty, even the door knob and the shower, I got really disappointed with Quality Inn, I am going to think twice about taking it again!

Was good

Excellent

Cuarto sucio y en mal estado

The rooms need to be updated and more secure deadbolts and locks on the adjoining rooms. And maybe more lighting in the parking lot. The lobby, parking lot, and room were clean just outdated. The continental breakfast was nice.

We stayed 3 nights and everyday had to have our keys reprogrammed. Yes..we know not to put them by our phones-but the would stop working at random times. The “breakfast” was waffles or a bowl of cereal. No breads, no yogurts, no fruit, no milk for cereal. Juice and coffee. The counters weren’t cleaned and they were a mess. I have photos! There were 3 people at front desk but none thought to monitor the breakfast area. We didn’t eat there after the first morning.

Close to everything I needed The room itself was well equipped and comfortable

Is in good area

Ok

The hotel is a run down and could use some updates, but it was very clean. It is close to Arlington Highlands, so we had plenty to do during our stay!

The room was alright, it was clean and had no bugs. You get what you pay for.