Hyatt Place Dallas/Arlington

Exceptional

The room was very comfy, and in a great location for AT&T stadium. Parking was free and breakfast was freshly made and good. I have stayed here before so knew what to expect with regards to service and location. I have mentioned this previously and feel like most hotels a safe should be provided in the room. I stayed in 3 hotels on this trip and the other 2 had them and feel for peace of mind these should be installed in the rooms. Rain was very good on the desk, allowing us to take some milks up top the room also, but maybe these can be placed in there by the cleaners when room safe made up as its better than the powder creamers. I would stay here again so my comments above are on how the Hyatt could improve slightly.

Exceptional

The rooms are really clean n the staff is very helpful n friendly.

Clean room, staff was good

Everything was great during our stay, the room, the people, the breakfast, parking however one comment which obviously can't be changed but was a little annoying or off is the water closet. Open the door to the toilet and you have to sideswept to the side in order to close the door. Then to shower you have to stretch over the toilet to slide the glass door to turn on the water (& hopefully not get the towels wet) once water is at temp then the person can enter. Solution would have been to - maybe a narrower door, just a little less counter space on vanity and to put the shower head on opposite wall. Thank you

Always a good experience. We have been staying here for the last several years when we come for Fright Fest and will continue to for years to come. Staff is always nice and helpful. Its always clean and genuinely home away from home.

Everything about the hotel was amazing

Great bartenders

Staff was great-very helpful! Nice hotel to stay with kids close to Six Flags and stadiums. Definitely stay here again!

Beds/pillows we're comfy and cozy...the hotel was very clean and staff we're exceptionally helpful and very nice. Water was nice and hot plenty of towels blankets and sheets in case we needed them. The room space was outstanding. Breakfast was a plus. Nice and hot. Will definitely be back There's wasn't anything about this hotel we did not like.

There's wasn't anything about this hotel we did not like.

Loved the front desk staff member Rain! He was very welcoming & made sure it wasn’t anything additional I may of needed.

Everything was excellent. Roomwas very clean. Breakfast was delicious! Love the check out time at noon. They have a limited bar downstairs! Staff was wonderful and very friendly. Definitely will stay again.

We found a **live cockroach in our hotel room**, which was absolutely disgusting and unacceptable. On top of that, the smell throughout the hotel—from the lobby to the elevators and even our room—was unbearable. The conditions were so bad that we felt forced to check out a day early. When I requested a refund for the night we did not stay, my request was denied. Instead, they offered to move us to another room, as if the roach problem was somehow limited to just our room! Why would I want to stay anywhere in a hotel with these conditions? What made this experience even more frustrating was Expedia's complete lack of support. As a loyal Expedia member, I expected much better customer service and accountability. Unfortunately, neither Hyatt nor Expedia took the situation seriously or made any real effort to resolve it. **I strongly recommend that others avoid staying at this hotel.** No guest should have to deal with unsanitary conditions, terrible odors, and such poor customer service—especially when paying for a hotel stay. Hyatt and Expedia have officially lost a loyal customer. I will never book through Expedia or stay at a Hyatt property again. **Extremely disappointed and disgusted by this entire experience!**

Very good

Staff was amazing except one night lobby employee he was very rude and non-caring towards my husband. He even refused to give him a new room key and tried kicking him out. Then the next day he gave our DoorDash to the wrong person and was rude to my husband about the situation. Other than him, everything else was good.

Exceptional

Our stay at Hyatt Place was overall a great experience! It was a good location in the entertainment district if you’re there for a game/concert/Six Flags. Our room was clean and staff was very friendly!

The elevators were a bit sketchy. One was super slow and kept making a beeping noise leading me to think we might get stuck. The room was spacious and had everything we needed. I would say the “art work” in the bathroom could use replacing and the color on the TV was not great. Not sure if housekeeping ran the vacuum but there was a lot of hair on the floor. The power went out the morning we were to leave so carrying all our things and a toddler down 6 flights of stairs wasn’t ideal. We like the proximity of the hotel to the events we were there for however.

The breakfast which is included is amazing, every one of the staff es super friendly and attentive. Room had a beautiful and functional small kitchen Everything was great

The breakfast which is included is amazing, every one of the staff es super friendly and attentive. Room had a beautiful and functional small kitchen Everything was great

Exceptional

The staff was amazing, the smell of the hotel was very overwhelming, like they were masking smells with powerful cleaner smell that was overpowering and would take your breath away. The pillows in our sofa were dirty with brown smeared on them, the table was sticky and full of crumbs when we walked in the room for the first time. The staff were very sweet and kind and made up for the dirty room and horrible smell.

Good location, helpful staff, clean, well presented No barista facilities and no pool towels

Great place clean and helpful with a great breakfast

Staff was very friendly and helpful. Room clean and comfy.

Short walk or drive to everything!!!

Always clean!!! With the best staff!!!!

Very close to the att stadium. The building and our room was clean. The breakfast was great as well. Highly recommend.

The room was not as clean as I would have preferred, there were several items that seem to have been left by the previous customer. The breakfast was also not very good, minimal choices for my kids to eat.

Floors clearly were not vacuumed, spent my night stepping on cheeto crumbs (They didn't vacuum in between the couch and table) . Also had staff knocking on my door to clean the room. Unfortunately it was at 9:30 am and was not ready to check out.

Very good

No disfrutaron la alberca.

Very friendly staff. Shuttle to the game and the breakfast was good.

Very good

The location was great. The cleanliness was on point. Breakfast choices was good and the staff was friendly. No dislikes.

Exceptional

The location was great. The cleanliness was on point. Breakfast choices was good and the staff was friendly. No dislikes.

Great staff, great location.... Thank you!

The hotel was located close to Six Flags which was nice. The had a breakfast which wasn’t too bad. Hot choices were nice. When we checked in the room smelled very musty. I believe this hotel was old with some remodeling. The room was very dark.

The hotel was located close to Six Flags which was nice. The had a breakfast which wasn’t too bad. Hot choices were nice. When we checked in the room smelled very musty. I believe this hotel was old with some remodeling. The room was very dark.

Disappointing

Very convenient to AT & T stadium. We were only there for a weekend. Elevators seemed a little slow but other than that, it was a great stay.

A little off the road and a couple of our uber drivers missed the driveway to turn to get to the hotel.

Disappointed at how dingy the whole place was.

N/A

Great place to stay near the ballpark. We went for a concert and were very comfortable there. Building was well maintained and very comfortable. Breakfast was a plus. Staff very friendly and helpful. Enjoyed our stay and would stay here again.

Floor access direct from the parking garage

The room was clean and breakfast was great. We used the trolley to get to Six Flags which was very convenient.

Friendly staff and convenient location for our purposes

Staff very friendly

I love it there. Clean room staff was great

Loved it

The hotel was clean and convenient to local attractions. The front desk personnel were great.

Great stay! Would definitely return

Nice quiet

Rain was wonderful. He was very helpful.

Very clean! Breakfast was great!

It was a nice quick stay. Only reason why we gave 4 stars is the room we originally had smelled like butt and had a leak coming from the AC unit that saturated most of the sleeping area floor. The gentleman at the desk apologized and quickly assigned us to a new room. Great stay for families and it is so close to all things Arlington.

Everything was perfect! The only thing I would add was that my room needed a microwave.

Very clean room & amenities. Staff was welcoming, very accommodating, warm & friendly. Just a short walk from Six Flags (less than 10 min). Very nice area with plenty of places to eat in walking or short driving distance and the hotel has a bar & grill. The breakfast was definitely worth mentioning. You would pay $15+ a plate anywhere in town for breakfast like that. Plenty of options & Very good, not just for a hotel breakfast, good in general. 5☆ all the way. I won't stay anywhere else when I'm in the Dallas area again.

The front desk person, Rain, was so awesome and professional. He was doing 3 jobs. Front desk, bartender, and cook. This man needs a raise. I wish I had people like him at my company.

Everything was great and awesome customer service, the beds where not great very hard!

We got a room for a baseball game and the location is close to Global life field making it the perfect spot. The Staff were friendly and the room was clean. Don’t know if it was room specific but the ac unit was too close to one bed and the restroom light was too dim, but other than that it was a great room.

Everything was great other than the people gathering the trash from the trash cans being rude.

Stayed here 2 nights. Great location, very clean, and staff was super friendly.

Front desk staff was very helpful with trolley access

Great Hotel and great location.

Great hotel!

Would stay there again.

Room was extremely comfortable. Honey and spacious.

The room smell damp and mildew.

Several maintenance and comfort issues affected our experience. The television was not working properly, and the available programming was very limited. The vanity sink did not have hot water, and there were no convenient power outlets accessible from the desk area. The bathroom layout was extremely cramped. The toliet and shower are was so small that I had to stand in the shower to open and close the door from the inside. In addition housekeeping failed to replenish the coffee supplies for our second night. We were also disappointed with the food and beverage offerings. The hotel staff advertised a happy hour, but after ordering drinks we learned that only a very limited selection qualified for the promotion. The resturant menu was already limited and when we attempted to order one of the few items that appealed to us, we were informed that it was not available. Overall there were too many service, maintenance, and hospitality shortcomings for the price that we paid. Unfortunately, we would not choose to stay here again.

Great place

Location was great

I great hotel for the star rating it has,

A very nice property, clean and right next to Six Flags Park, Globe Life baseball field and Texas Cowboys Stadium. Well staffed, very friendly, excellent breakfast with hot food items and a small bar. Friendly cleaning staff as well.

Toilet Flusher needs replacement , it was loose inside Tank .

Everything was wonderful I will be staying again when I’m in the area

My first room was extremely muggy and humid. They moved my room. That one had a high pitched electronic tone throughout the whole room. They moved me again. The next room had ants. The last room was ok but nothing is new and pretty. The fixtures are old, not everything works, its overall gross.

Had a great experience.(Mr Rain was fantastic). Great help not just with myself with everybody that came through that door , sat in the lobby about 45 minutes and he was helpful with everybody.

Everything was excellent accept when we went to check in we waited almost 30 minutes for any staff to arrive to the front desk.

Receptionist Rain is excellent!

I really enjoyed my stay at Hyatt Place Dallas/Arlington. My first day there, my blood sugar dropped and I went to the front desk and Sherrie was the clerk and I told that I was a diabetic and I needed something to eat. She helped me to get something and when she saw me later she asked how I was doing.

The breakfast buffet was fresh and had good options. You could choose a real plate and silverware as well. The staff was very helpful and attentive.

Great stay! The location was very convenient.

Amazing staff, food and location.

Property was clean and conveniently located. I’ve stayed in these properties many times and they never disappoint.

Everything was meh.

Very unfriendly staff. Breakfast was nice and the pool area was nice as well. Pom was big and comfortable

TV didn’t work, phone didn’t work, room not clean.

Staff were amazing! Room eas great. So quiet, clean & comfortable!

Reserved 2 rooms…property only honored one room at the price confirmed. Initially saying they did not show that in the reservation.

Systems issues and elevator issues. Some capex for deferred maintenence is called for.

The room was clean, the bed was wonderful and we slept in and did not have breakfast.

Excellent. Rain was the perfect host.

We chose this hotel because we were going to the Rangers game the location was well within walking distance of the baseball game and the rates were what I consider very reasonable for the location; however, once we arrived the young lady at the front desk informed us that there was a trolly stop right out front that provided service to and from the game and the hotel provided free passes, very nice surprise. The hotel is also right next to Six Flags and AT&T Stadium is also easily accessible, plus the hotel has free parking!. The staff was great, the rooms were new and clean, everything worked and the complimentary breakfast was very good. We will be staying here in the future.

I was there for only one night. The room was clean and the bed was comfortable. Breakfast was good. The bathroom was really small and dated, but clean. Would stay again.

The breakfast was fresh, clean room, staff were friendly and the place is close to everything.

Service was great- Room was very clean and spacious.

Never was able to access the bar because no one was ever there.

Everything was very good to great. Only recommendation is the staff be up to speed on availability of the trolley transportation. The check-in staff didn't know and as guest we didn't know to ask. We just stumbled on the availability ourselves.

Pool closed? Room had multiple items ripped out of the wall (shower hook, deadbolt), I asked for a luggage cart and was told no and had to carry around a 50# cooler. A large group screamed all weekend all hours of the night from the time I checked in until check 2 days later. Not a Doubletree environment at all and more a Super 8 or Red Roof.

Clean room with just enough space. Everything you need for a quick stay. Safe neighborhood and easy parking.

Great Stay and close to Six flags

Nice hotel

Clean room highly impressed with a good location also the host was amazing!!!

They had a morning meeting in the breakfast area which was kind of loud and annoying, but what I thought I was was very rude it was that one gentleman who works there just took a chair from my breakfast table without asking anything and just sat down as if nothing happened.

Cons:bathroom was very small and tub didn’t drain well, sink faucet was loose, mini fridge made high pitched terrible sound, one of the chargers didn’t work, TV quality was terrible with several broken channels and no kids programming, just sports and news and couple history or discovery channels. Picture quality was awful. Not why we came but really needs to be updated. Pool area was nice but too cold to use, understandably in March.

Great location and the breakfast is great. Only thing I would say is our bathroom was a little small for a room that had the space to fit six people.

Yes amazing

It was okay…

Nice breakfast each morning and close to stadiums, clean and quiet

This hotel has the best staff. Sherry serviced our group throughout the weekend and she was very accommodating & friendly. The breakfeast provides ample options. I also liked the fact they had bowls and plates that could be used for the room. The stay was pleasant with the suite style room including space for snacks and a sink to wash dishes in! I will definitely go back.

All was great!

When we went to check in the sofa bed was pulled out but they quickly changed us to a new room and were very apologetic about it. Staff was very professional and nice. Gave us restaurant recommendations. Hotel was nice and clean. Breakfast had lots of variety and very good.

Amazing lots of room very clean

Courteous staff and clean rooms.

Very nice clean & frindly staff