Holiday Inn Express Arlington by IHG

After a frustrating experience with another hotel that canceled my reservation, Holiday Inn truly turned things around for me. The staff were absolutely wonderful, welcoming, and accommodating. They even upgraded my room, which was such a thoughtful gesture and made my stay even better. The room was comfortable, and the hot breakfast was a great way to start the morning before a long journey back home. I genuinely appreciated the hospitality and kindness shown throughout my stay. Thank you to the Holiday Inn team for making a stressful situation so much better. I would definitely recommend staying here!

Exceptional

Clean and courteous staff. Breakfast was hot and good.

The staff was really friendly

Very good

Close to the venue and clean I stay here quite often & there’s always a flaw. This time the tub stopper was broken in the tub. I know the housekeepers are aware and wonder if they report it. I feel like they should be something management is notified of so guests are made aware. Front desk check in lady could’ve been nicer.

The staff during this stay was very friendly and interacted very well. No complaints this stay. The staff during this stay was very nice.

Very poor

Tv couldnt connect to wifi

Tv couldnt connect to wifi

No breakfast in the morning; no coffee pot in the room, no dirty clothes plastic bag. Room was clean breakfast provided; coffee pot in the room, plastic bag for laundry

No breakfast in the morning; no coffee pot in the room, no dirty clothes plastic bag. Room was clean breakfast provided; coffee pot in the room, plastic bag for laundry

Clean room

No fan in bathroom

Very nice reception a d assit w ac and tv Was a lottle cold in the room

Very nice reception a d assit w ac and tv Was a lottle cold in the room

I stayed from Friday to Saturday. I was told breakfast was at 7am on a Saturday but when I went down for breakfast at 720 there was no breakfast.

location Needs capital imporvements for toilets and airconditioning

location Needs capital imporvements for toilets and airconditioning

My tv did work

location front desk staff still lack of skills in customer relations. very poor customer care. let the customer feel welcome. so they will keep on comeback. housekeepers has service. i asked a housekeeper something and she didn’t understand what i said- she left and came back with a colleague who can explain it to her. simple action- last a long impression.

Very good

Exceptional

I really can’t think of anything that I did not like everyone was so professional and kind breakfast was good and the location of the hotel is in a excellent spot

Excellent property. Convenient location. We enjoyed our stay.

Great staff

We arrived around 11 PM for our check-in. We had to wait for someone to come to the front desk. Once we were issued cards and went to our room, the cards did not open the door. We went back to the front desk to have the card fixed. Once entering our room, the smell of must was overwhelming. We went back to the front desk and were relocated to a different room. Overall, we would not recommend this location. It is very rundown and mediocre. The beds were extremely soft and uncomfortable. The bottom of our bathroom door looked like an animal had chewed on the bottom of it. It really was very unpleasant! Definitely NOT worth the $547 for our three night stay!!!!!

Clean room, cold air conditioning, great breakfast!

The hot tub was the perfect spot after a full day of school shopping

Great place to stay! Bed was very comfortable and it was very updated and clean. It is also located in the middle of everything...very convenient!!

My room was G140. Impressive layout. I've never seen a room in a basement. My room was spacious, air conditioned, clean and comfortable.

What a surprise it was getting into the shower and there was absolutely zero hot water. It sure woke everyone up. There was also mold growing on the ceiling above the shower. Lampshade was absolutely destroyed, hopefully we aren't charged for it... along with big dents in the walls. We tried numerous times to get a luggage trolley to take our stuff back to our car but none were available each time.

the room was clean and staff is very friendly and helpful.

Every staff person we came in contact with had a smile.

En términos generales, estuvo bien.

Front desk staff was not friendly. Breakfast staff were friendly. Barely any hot water in the room. No pool towels by the pool and there is no entrance from the inside we had to walk all the way around go inside wet and get towels.

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Sometimes the shower wasn’t hot enough and the exhaust fan didn’t work

The staff were very welcoming and helpful. Breakfast was very complete for what other hotels give you now a-days. It really helped getting that 1 breakfast meal included to get the day started. Pool and jacuzzi were perfect to relax. Not too far from the stadium and airport. They actually did turn down service which i was shocked since hotels dont do that anymore. It was great coming back to a clean, made beds after a long day out. Good restaurants around the area, one mexican place open 24hrs.

The hotel was run down, the TV didn't look right. The breakfast area, is not good. Their elevator is old, slow, I would not stay here again.

Our room was very clean. Breakfast was good. I like the hotel. I will came back.

room was cool, bed was ok, breakfast was well served.

It was clean and the staff was great

They always clean in the lobby and the dining area. When we came back to our room and rest in the afternoon they clean and fix our room. That is well appreciated. The dining area is bright and not smelly overlooking the pool.Jackie from the breakfast area was friendly.

everything was great

Good breakfast and very friendly staff

Bacon was served only once a week. Got tired of biscuits and gravy. Need more variety of starch dish. hash browns or mash potatoes

This is a great place to stay and very close to everything worth exploring and seeing in and around Arlington. They have a full breakfast and very nice staff. Rooms were very clean and quiet. It is close to many restaurants that you could walk to and there is are other shopping centers close but if you forgot something at home. They provide stuff for showering and pool towels.

Yes fresh and the biscuits and gravy were delicious. Beds were so comfortable

Food was great large spacious, comfortable rooms. Staff was courteous and exceptional.

Staff was friendly. There were roaches in my room and that is what influenced my rating. The AC worked, but was extremely loud.

Breakfast was ok, room was cooled

Great location good breakfast

yes, breakfast was nice

The breakfast was not fresh. The rooms were dirty. The blinds were filthy. They put me in a handicap accessible room, which I did not ask for it. No apps to watch movies on dirty yellow towels dirty bedsheets too expensive to be mediocre. I will not stay here again.

.

We were there for 3 days and the breakfast was fresh and they had a variety. Our room was clean and bed was very comfortable. Had a a/c problem in 1 of our rooms but we called and staff was right there. I would highly recommend this hotel.

Breakfast was very good, room was clean. Everything was great. Would definitely stay again.

Did not use the hot tub

The staff was nice. The room was clean. The room was spic and span. It was tidy. The restrooms was really clean. The downfall was the beds that were squeaky and not comfortable and we were hoping the swimming pool would’ve been open, but it wasn’t other than that, it was a 10 out of 10 the bed alone was 3-10.

Clean rooms, good breakfast, great location.

Many shopping options nearby. 2-3 min drives. Hotel was semi clean. Check in was easy. Housekeeping was extremely rude and looks at you in disgust. If you don’t like your job, quit.

Delightful! Graciously welcomed by front desk staff; large, very clean room with extremely comfortable bed and pillows; quiet air conditioner; nice hot breakfast and all at a reasonable price. Just please put real salsa or picante (not plain hot sauce!) out next to scrambled eggs - after all, this is Texas! Would stay here again.

Hotel was clean and staff helpful. Bed was comfortable but was raised so high it was difficult to get into(I’m 69 years old). Breakfast was okay but cold meat and pancake maker didn’t cook them correctly.

Breakfast was amazingggg! So many fresh options. The staff was always friendly and helpful. The area was a little sketchy but had some nice places to eat that were walkable. The room was clean and the bed was comfortable.

it was fine.

Great stay, clean and staff friendly and helpful.

Will definitely be back!

It was conveniently located to where I needed to be.

My tv wasn't working properly could hardly see the screen. Then they didn't even change out tbe toilet paper in the bathroom.

Water coolers Indoor pool and Jacuzzi

Yes my issue was with the occupants that were above us. It was after 11:30 pm and they walked hard across the floor keeping us woke

Stayed here for the weekend for my son's football tournament and I will say out of the staff from Thursday to Sunday only the lady that checked me in and the breakfast staff were friendly. I have NEVER heard anyone on the floor above me but at any hotel stay's it happened. I also have never experienced the water not getting hot in the shower this did not just happen once but twice. I say for $600.00 it was not worth Breakfast was okay I have gotten better at cheaper hotels they did have a good variety. It was me trying to take a shower at 6:30 AM and the water being cold why I would not stay again. Good luck!

The receptionist Jenny was amazing and the rest of the staff were friendly and nice.

Staff was courteous

Nice staff, but facility is a bit rough, dirty.

Property is just ok if you want to crash for the night. It is way too expensive for what it’s worth

front staff was awesome, people smoking right outside the side doors not cool, could smell smoke inside hotel from them, no hot water, had to shower in other rooms, front desk tried so hard and they did have people working on the boiler, we thought we were getting hot water it was trying and then nothing.

Big thank you to Diamond, she is awesome! She is so friendly plus she honestly cares about your customers! I am look forward to seeing her on my next visit in February 2026. You better keep that woman she’s great!

Breakfasts are excellent.

Best stay

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AC, Fan, or Heat did not work and had to wait for another shift worker to come in late at night in order to be moved so very uncomfortable until moved rooms

Everything was good

Clean and very friendly staff

Was good

The girl at check in was rude and would'nt make eye contact, only accepted cash for snacks, bed was way old and tv channel selection sucked.

Breakfast was great.

Room was clean. Friendly and welcoming front desk staff. Breakfast was fresh and hot.

Great stay and very friendly front desk. Breakfast worker was super sweet. Definitely a great overall experience 👌

Overall nice hotel. Breakfast disappointing.

Overall it was a great stay. Great breakfast and service from the staff. Very comfy bed. The only bad thing was that the pool/hot tub was not working or it was under renovation.

Breakfast was not great. Didn't taste good. Not even the pancakes tasted like pancakes. The only thing that was decent were the cinnamon rolls, which they probably only had to heat up.

We paid for two nights, discovered we would not be the third the first night call the Holiday Inn advised him that we would not be there Friday night, but would be there Saturday night arrived on Saturday. Our cancellation our reservation had been canceled was rebooked and charged for another night Will be calling corporate

Tasty and healthy

Stayed overnight during a business trip. Would certainly recommend!

Close to hwy

easy access

Even though the room smelled like mildew it was still a pleasant

The staff was so friendly, the hotel nice and clean. Walking to the mall is 5 minutes away and there is a lot of places to eat near by! I would highly recommend it for anyone who needs a place to stay and relax!!

Enjoyed my stay

Nice clean place to stay good price. Close to food and entertainment.

Always excellent at this Holiday Inn

Easy checkin

One thing missing was blankets or sheets for the convertible sofa. There was a dead cockroach in the bathroom.

awesome !

Very clean

We enjoyed our stay.

Location

Overall however our room’s air conditioner was noisy

We loved our stay here. Clean, comfortable, felt safe. Only down side was we were put in a room that had the option to adjoin with the neighboring room and there was zero soundproofing at that door.

We had a great stay, very comfortable and staff is very friendly.

The room was dirty, the desk was sticky, and there eas someone else’s hair on the remote and table. There was also several live bugs in the bathroom, including a large roach. The front check-in staff were friendly enough but I will not be staying here again.

Clean

Best location for shopping

water was flushing really slow so we had to use a bathroom out of our room but i did made front desk aware of the issue. but eveything else was great.

room key had a hard time working, had to get the keys reprogramed to open our room; also inconvenient they had dove shampoo, conditioner, body wash, hand soup and lotion....all smelled really nice location was good

Good

I had a pleasant stay overall. The room and bathroom were both very clean, and the service from the staff was excellent—friendly, helpful, and professional. The only downside was the bed. It had a noticeable valley in the middle, which made it a bit uncomfortable to sleep in. I’d recommend replacing the mattress to improve the experience. Other than that, everything else was great!

Friendly staff snd service . Clean. Good breakfast.