Highland Inn Arlington

The quiet location Bed, ac, broken lock, t.v. pool

Good

Friendly Staff The room was a non smoking room. The room smelled of smoke. The bedding had burnt cigarette holes in the sheets and mattress. The curtains did as well.The towels were dirty , and the bathroom was not clean. I had to go buy my own supplies to clean it, before use.

Very good

Very clean pool and outside very clean but dry pee all over the sides of the toilet as well as someone’s trimmed facial hair was left all in the sink.

المكان امن ونظيف وهادئ والعمال أمينين

Family member checked in Tv did not work, water was cut off from room.

The bathroom was very up-to-date. It was clean and the entire place was better than I expected for a 2-star. Glad to have stayed there.

N/a

Peace

We really enjoy our stays at the highland inn. It's close to all the shopping and fooding and groceries and everything you need when you're not at home. The staff is super friendly the rooms aren't the Hilton but it's really nice for what you pay for. The bedding is super comfy as well. Have had a few minor issues with maintenance but it's to be expected with the age of the hotel. All in all we love it and we'll be back!

Not a long stay or heavy use of the property. Basic services are fine. Only concern is the appearance of bedding, the outer, it looks oldish, though not affecting functionality. I understand I got what I paid for (very low, reasonable price)

None

No coffee. Thank you. The room was clean, staff was friendly and let me check in early too.

The location is great quite, close to a lot of restaurants and the mall. Used this to stay sober could go to the World Cup Game Round of 32 game. Everything was great and when I visit again will definitely book hear again.

When we walked in the hotel room had flies, the bed had stains, the wall trimming coming support and not clean.

Not bad tbh. Just fridge wasn’t working and some towels were a bit dirty

Very good

Staff was rude. Floors were dirty. They tried to not let us use the pool. People walking all around the parking lot all night and all day. Staff stuck their heads in our room, they were so rude

Pool was decent. They told us it was closed upon check in. I told them I called the property to make sure the pool was open before I made reservations. I told them I would be contacting booking fot a refund then they told me we could use the pool Staff was rude. Floors were dirty. They tried to not let us use the pool. People walking all around the parking lot all night and all day. Staff stuck their heads in our room, they were so rude

The staff was not great but good At checkout I asked for my invoice and the staff said that they couldn't give me the invoice since I check in online that booking will send it I haven't received it yet.

The staff was not great but good At checkout I asked for my invoice and the staff said that they couldn't give me the invoice since I check in online that booking will send it I haven't received it yet.

Our room smelled like weed!

clean room for this price

Exceptional

Another aspect that wasn't too great. The hotel wasn't clean. I got in there and they had previous repairs. There was calking on the bathroom counter, the shower and tub were dirty. There was saw dust and dry wall in the tub and the clog was unscrewed from the drain. I had to clean it out before bathing my kids and screw in the clog. The shower also didn't drain. The sheets were also still dirty. Their were red stains that looked like blood dots. The room also had a a strong odor like maybe mold. I tried to talk to multiple staff and they acted like I was being a bother and they were not helpful at all.

we did not stay in the room for long but it was nice grounds were quiet we enjoyed it thank you

Bathroom

I reserved a non-smoking room, they put me in a room that had been used as a smoking room prior, it reeked. There were cigarette burns all over the furniture and cigarette burn holes in the bedding. The staff were extremely rude and unhelpful, especially on check-in. They refused to let me store my luggage there prior to check in. When I tried to explain to the woman that I was told I could store luggage prior to check-in. She simply walked away from me. Horrible people.

They refused to allow me to store my luggage until check in. The woman at check-in was extremely rude and treated me like I was trash. She walked away from me ignoring my questions and requests. They put me in a smoking room even though I had reserved a nonsmoking room. The room stank and there were cigarette burn holes in the bedding and burns all over the furniture. This place is a total dump and the staff are horrible people.

Exceptional

The keycards never work correctly. Ice machine is broken. Staff is okay. Just no Effs given

Superb

Exceptional

We’ve used them for years and wouldn’t recommend a better team. Don’t let the price shy you away, compared to heavier hotels!

For the price it was ok. No major issues. Would stay here again if needed.

the location the staff was rude

the location the staff was rude

The lady went into our room and saw our dog and left our door open while we was at six flags. We returned with our room open while our dog was in there. We paid a pet fee so they know we had a pet. The next morning we stepped out while our kids was asleep to let the dog our they saw me and my ol man and the dog and they deactivated our key so we couldn't get back in our room. We had to go back to the office to try to get in our room while our kids was locked in and we was locked out.! THE WORST EXPERIENCE WE HAVE EVER HAD!!!!

The lady went into our room and saw our dog and left our door open while we was at six flags. We returned with our room open while our dog was in there. We paid a pet fee so they know we had a pet. The next morning we stepped out while our kids was asleep to let the dog our they saw me and my ol man and the dog and they deactivated our key so we couldn't get back in our room. We had to go back to the office to try to get in our room while our kids was locked in and we was locked out.! THE WORST EXPERIENCE WE HAVE EVER HAD!!!!

We booked our room for 4 days. There's no breakfast like it says there is. There's no coffee. There's people in and out through the night. We paid a pet fee and our room key got deactivated while our kids was in the room so we got locked out of our room ( we stepped out to let the dog out) they told us we had to pack because of our pet even after we paid the pet fee for our time here! WE TRAVEL OFTEN! AND THIS HAS TO BE THE WORST HOTEL WE HAVE STAYED IN I would not recommend this place to any one!

Tv Did not work room was not properly cleaned trash was left from the previous stay .

It’s very outdated, walls dirty, shower pressure was low and I was given a dirty towel what looked like was stepped on or dropped outside my mistake and was still put in the room for the guest to use. Sketchy people are staying there too so I wasn’t comfortable at all but you get what you pay for. This was a last minute booking but I would definitely not come back here. As for staff they’re just there for a check not rude but not welcoming either.

I liked this property it’s near to our house I had a company repair my house foundation and we needed a place to stay for one week it was nice thank you

Quiet, clean & a great staff.

Yes

👍

I was tricked in had a fast one pulled on me by the front desk I was wanting to check in but since I did not have the deposit that was unheard of of $50 they were not going to check in but when they found out that someone I was with at $50 they let that person check in on my account behind my back.

Great

Very loud people also staying in motel with extremely loud trucks leaving every 5 minutes to

Killed multiple roaches, Tub flooded to my ankles, spots on towels, hand prints on bed board, sockets didn’t work, desk in shambles. Was switched out of room the day before only to be rebooked back into by the same person who removed me the first time smh

I have photos to prove how many roaches I killed excluding two other adults and a few babies in the tub; I even had to get on my hands and knees to clean the tub.I also have a photo to show how I had to soak my feet up to my ankles in dirty bath water because the tub was clogged. The towels had spots. There were sticky hand prints on the base board of the bed, and all but two sockets didn’t work. The desk was in shambles and no iron was available. The sad part is I’ve stayed here before and had a very pleasant experience.. so pleasant that I returned just to come to this. Furthermore, the day before I was switched out of the room which involved the aforementioned to a better one. I then booked another room to only get put BACK in the room I got switched out of by the same person who removed me. Someone make it make sense. All the while I noticed multiple other rooms that were vacant. I hope someone of importance sees this . In all honesty, a full refund would suffice.

Clean

Pague mi estancia pedian anticipo, cuando entre habia un montón de cucarachas no podia dormir , fui al lobby y nadie me atendió

Nice

Yes

Staff wasn’t accommodating

The floor was dirty, the towels were also dirty. The refrigerator smelled horrible. Shower water was cold. Door was janky and doesn't close properly. Otherwise the area was average, a little noisy cause it's next to the highway.

No hot water no heat

Clean. Quiet. It was ready when I needed it.

Nice stay

Worst Visit

2am lady screaming bloody murder. Not ever going back there. ICK!

Great

Great

Yes

Filthy dirty and had bed bugsvery rude at front desk

Room was mid. Floors were dirty. Had hot water and it was a little quiet. Staff was short in responses.

I got an Accessibility room and it was not very Accessibility. Not sure if they did not have one but the one we got wasn't very accessible. But everything esle was ok.

Yes

Awesome

Great stay all in all. The staff is so nice and very attentive if needed havent had a bad stay yet and prices are great!

Great stayb

Infestation

Unclean, roaches, clogged drain in shower, outdated!!

The room I reserved was supposed to be a king bed non smoking they gave us a smoking room that smelled horrible the comforter was burned with cigarette holes I complained they switched me rooms to a queen bed non smoking but it still smelled like smoke. The air conditioner was soo loud and squeaky then it started leaking all over the room floor literally a whole puddle of water in the room for the two nights we stayed there. I asked for extra towels bc I kept trying to clean the water and they refused to give me some bc they said they saw towels in the room when they took out the trash. I went to get ice from the machine and the ice came out with black gooey mold on it. Also very hard to communicate with staff that worked there bc they didn’t speak English. Only the guy at the front desk spoke broken English. NEVER AGAIN!!!.

They are unprofessional and nasty bed bugs in the room

Very quiet and seclude area but safe

Check in was fast and easy, was able to get a ground floor. Property was clean and quiet

Overall there seemed to be a lot of activity after dark on the property. Didn’t feel safe. Most of the night there was door slamming going on. Lots of foot traffic in and out of some rooms.

Toilet never worked properly. Towels are awful.

I had to changed room twice, due to bathroom tub look like a they used it put out cigarettes outlet plugs didn’t work, front door had a paper click holding the doorknob. Second room bathroom had light cigarette stains lol and roaches. I woke up to a roach crawling on my arm And Roaches in the bathroom I complained to the manager Kevin. He has a bad attitude I will taking further action due to roaches in my belongings . Avoid this place

You get what you paid for, but the price is however higher than the value.

We could not get into our room most of the time.our room smelled like smoke and it was nonsmoking. Pillows were terrible they would not give us another one. My room was warm because there was a 2 inch gap at the bottom of the door. People were outside there room smoking Marijuana.we will not be back

You most definitely get what pay for. I understand that we chose a smoking room but at the very least it could have had fresh clean linens. Yes my husband smokes but that doesn’t mean we are unclean people.

Room was clean for the price, much nicer than hotels in that price range. Recieved my deposit back on card within a few minutes. Pool was actually open, bathroom was clean. Ice machine was close. Was able to park in front of my door about 6 feet away.

Nice and cheap

Very dirty room and towels smell of mildew

Good location, clean, feels secure.

It was to noisy.

It was very noisy. I work at night so I get off early in the morning, and then there was a baby crying this woman's conversation sitting on the steps right across from my room just talking loudly.

This property serviced its purpose, the people were very noisy sitting outside my room door on the stairs. The customer service was nice.

Not bad

The customer service was great. I was very comfortable, the atmosphere was clean. There was an ice- machine, it was quiet.

Everything else was great.

Pictures were not what condition of room actually was ! Roaches inside the room. Locks missing. Ac took 4 hours too cool the hot room to 78 degrees. (That was as cold as it got the whole night ) Writing on walls. Towels old and looked like a mechanic used them last. And was a higher price than other cheaper hotels In area.

The place was disgusting dirty the bath tub was black from not being clean the towels had paint on them the trash bag had paint on it the best was so dusty and gross we put the bags on the bed and dust flew up.

I stayed here on a work trip. My room was clean. It is quiet here and I had no issues. Always room for parking. The staff is very nice. It is an older hotel but it is kept up. I never felt unsafe here. It is walking distance from dining, shopping, etc. Great rates too.

It was nasty had stains on the bed and roaches

Amazing stay !

Very filthy, roaches allover the room.

Everything was all good except for the people who were arguing and yelling just outside our room several times during the night

Is infested with roaches

I Wish The Pool Was Open It Looked Clean I Stayed 4 Days 3 Nights And It Remained Locked

Na

Seen bugs all the real place cigarette burns and comforter, black mold in bathroom

People walking upstairs most of the night. Noisy flooring. Two small containers of hair conditioner, no shampoo. Towels not soft. Old bed sheets. Best rating would be OK

Ok

Was only there to sleep. Clean room..smelled great…ac/heater worked..

hair dryer did not work, shower curtains do not work to repel water and get the floor soaked

Shower was cold there was no coffee no breakfast the lighting was poor none of the USB chargers worked.

I need someone to contact me about this property my money wasn’t returned 346-846-5118

free wifi

They worked with me to get in when There was a mixup on check in day

The service and room quality was trash and nasty. It had other people things in the room and bed was dirty.

Upon check in our toilet was clogged.

Too noisy

Great place and quite area

Worst pillows ever