Four Points by Sheraton Dallas Arlington Entertainment District

The only issue I had was a lady staff member at the front desk who was rude.. She was not the manager. But I spoke with other guest & they said she was rude to them as well.. Even asking her simple questions she would answer with an attitude as if to belittle you..

Que no incluye desayunos

Exceptional

A few roaches, lot of ants and no soap

If I had a complaint, it would be that housekeeping rarely cleaned our room when we wanted. We requested our room be cleaned four times during our stay and it was only cleaned once. I had to request towels every day and found the experience less than preferable. The gym also had the lobby music too loud, which impacted my workout.

Excellent service clean room nice staff had to book a hotel room last minute and they were amazing.

It was nice

Everything was good, location, staff, snacks,

Everything was good, location, staff, snacks,

Good

Good staff

This is just an old property

N/a N/a

N/a N/a

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The young man that checked me in was very friendly and helpful. The room was clean. It was raining so we couldnt check out the pool but it did appear pretty clean. The bar area was nice. Showers definitely got hot and didnt run out of warm water. We loved it here.

Amazing staff extremely kind this was our 2 nd stay we will be back soon

Ran a little short on soap and towels. Cold Water was warm as is in Texas when it’s 100 degrees for 4 weeks straight. But the Hotel was pleasant. The staff was friendly. We felt safe. Very convenient to Cowboys stadium and Rangers Field. A great value.

Very poor

Enjoyed my stay

Staff was fantastic, very clean n good breakfast. I was unfortunately ill but everyone was so accomodating n helpful

Very good

The room is comfortable and size is good. Our room is on the 2nd floor, the bathroom has high ceiling. That's nice and feel more spacious. N/A

The room is comfortable and size is good. Our room is on the 2nd floor, the bathroom has high ceiling. That's nice and feel more spacious. N/A

The lighting. Better lights fixtures could be considered

I picked the hotel because of the location. Close to ATT stadium & Globe life field. Bed snd pillows were very comfy! The lighting. Better lights fixtures could be considered

Only stayed a couple of hours since we got there past midnight

Superb

Good

very bad experience. :(((((

7/10

Exceptional

The staff prepared a few freebies to hand guest attending the BTS concert. They were super sweet and kind and will definitely stay here again.

The place reeks of air freshener or some type of incense. It hits you as soon as you walk into to lobby. It has soaked into the room and sheets. My wife is epileptic and got sick because of the smell. We couldn’t stay here and had to switch hotels to continue our vacation. And watch the little clauses about non refundable prices. I 600$ on a week of vacation due to this place. I would never stay here again….

Great Service & Accessible parking!

This property was clean and in a good location

Very good

Truck was hit in the parking lot with no help from the staff or wouldn't even check the security footage. Not a safe place to be if your property isn't safe.

We complained about the roaches and asked for a receipt because we no longer wanted to stay there and the GM Daisy was hostile she refused to give us information for the regional director and then threatened to call the police on us we felt discriminated

Very good

The staff was very nice and friendly.

Staff were very welcoming. Rooms a bit out dated. Close to Globe Life Field.

I think this hotel served its purpose for us. The location was great and super convenient. However, we got a room key to a room that was already occupied (awkward!!) upon check in. We then were welcomed by a live roach in our (new) room. The tub drain was very poor, likely clogged. Also what made me giggle was for a double queen room, we only received 2 bath towels so when we asked for more they said we had to turn our current ones in to receive more. At the end of the day, this hotel was just ok - like I said, served its purpose but glad I wasn’t there long.

Superb

This is one of those hotels that I stay at every now and then, I like it because it’s pretty spacious rooms and even though it’s pretty close to the highway, it’s very quiet. The shower pressure is great and it feels like money well spent. Of all the times I’ve been there, I’ve never tried the breakfast… I believe it’s a dine in, but I’m not sure. But the price I really feel like you can’t beat it. It’s about a mile away from the baseball stadium and all those little areas around it, so I would say that’s convenient for someone staying out of town for a Rangers game.

B2a

Very good

Staff not friendly, elevator broken, no access to water except on first level. Thought free breakfast was advertised, guess not. Coffee not available during the day.

Comfortable, clean and spacious

The front desk staff were very nice and helpful. Unfortunately the room was very damp and the shower head wasn’t working. They also didn’t provide any soap. The whole hotel had a very bad smell.

Something simple for the quick trip we had

Bathroom had no soap but other than that very quiet environment.

The lady at the front desk, I can’t remember her name, was friendly. She made us feel welcome. We stayed one night to go see The Rangers game. The trolley does pick up and this hotel, which is convenient. We will definitely stay again we are in Arlington.

Wonderful stay! Staff was friendly and the room was clean!

The property looked great on the outside. The problem is we arrived at 10:30 pm. Check-in seemed fine; everything was great until we got to our room. That’s when we used the restroom and saw one of the largest cockroaches I’ve seen, along with several others. (I have video.) We then went back to the front desk and let them know, and they gave us another room. Not 15 minutes after we’re in our new room, I realized I had left my personal belongings in the room with the roaches. I went back to the front desk and let them know. The hotel employee proceeded to walk me up to the room to retrieve my property while talking on the phone with another employee. I overheard in their conversation, "What should I do?" I then asked that employee, “What’s going on?” She then said they already gave the room to someone else. I said, “Well, we’re going anyway; it’s my property." She then followed me upstairs to the room. I’m knocking on the door. I can see the light in the peephole covering up off and on, so I know someone is in there looking out at me. I’m yelling through the door, “My propeI stand there knocking and talking loudly for a good 2-3 minutes. I stand there knocking and talking loudly for a good 2-3 minutes. Finally, I ask the employee, “What are we going to do about this?” She says I will have to wait until noon the next day to retrieve my belongings. Unacceptable!!

Location was amazing. Elevator was out of service for few days. Very inconvenient having to use the stairs for luggages.

Was not disappointed at all, very nice and clean.

This is a great place to stay. It is close to all the sports venues and is a quiet hotel. We have stayed there many times.

I don't know what I did but I must have booked the executive room but it was one of the biggest hotel rooms I've ever stayed in is very clean and very nice architecturally I will stay there again

My room at 4 points Sheraton was pretty terrible. The bed my wife and I stayed in was worn out to the point that we both rolled into the middle of the bed. The room smelled like cleaning products. At first, we thought the smell would fade throughout our stay but it didnt. It was so potent that we couldn't sleep through the smell. The walls were showing signs of mold. The bathroom fixtures were almost all broken or loose. And there was hair left on the wall in the shower. I asked for a refund when checking out but no manager was on duty. I expected to hear something back the next day but didn't. I will be calling them the hotel to file a formal complaint.

Nice and quiet.. front desk was as nice as can be. Cold ac, we enjoyed our stay

I appreciate the front desk staff, she assisted me in revising my reservation.

Nice hotel close to Globe life stadium, very convenient for us, would highly recommend

4 Points is a good hotel but don’t count on the public transportation and plan on paying $50 to $80 to park near Globe Life Park on gameday.

This was a really nice hotel. The elevator to our room seemed way out of the way. It was a pretty long walk. The room was super nice, BUT the bed was horribly squeaky. I also noticed a bug crawling on the night stand. The shower floor was not clean, it had hair all in it. One of the smaller issues was when I made a cup of coffee, I found that the lid didn’t fit the cups. Other than those few things, it was a pretty good stay.

Staff not flexible at all. I had to cancel my trip due to an emergency. Asked for a refund or even a credit as I did not stay at the property Melissa or Michelle and the management staff showed no empathy as if they could not make their money back due to high customer demand for the events taking place in the area. Do better Sheraton.

The main problem we had is the wifi. None of our devices would remain connected for more than 30 minutes. Once kicked offline, the device could not reconnect. This was a big unexpected problem. The room was very nice as was the staff. Convenience to entertainment (six flags, baseball, futbol) was great. Fix the dang wifi and this place would be great.

Room was good ac was perfect

The staff was super awesome!! The sweet lady working the front desk even let us stay later in the pool, which was great!! Everyone there was so respectful and kind!!

My key card kept locking me out and the breakfast was overpriced but the staff helped me with the key card with no problem and the trolley was super convenient for my six flags day.

👍

Excellent and super clean

Room was clean just a couple bits of dirt in the floor, headboard needed to be replaced it was worn and cracked, easy to check in and out.

Worst hotel property I’ve ever stayed in. The staff were completely rude and unprofessional, room service was knocking at our door at 9am when checkout is at 12, they charged my card twice, never again.

The staff were very nice and helpful, and you can’t beat the location if you’re going to a game or Six Flags. However there were tons of bugs! Encountered at least 15 in a day and a half before I couldn’t take it anymore and asked to change rooms. It was much better in the next room. The first room was near an exit door, so I assume that was a contributing factor. There were also large roaches in the hallway. The staff were apologetic and helpful, so I appreciate them so much. The bar/restaurant also is not open on Sundays and Mondays, and there is not much space to sit elsewhere if you are staying with multiple families. I will not be staying there again.

We love this hotel. We stay here every time we come to Dallas

Clean and convenient to everything Arlington. Staff was courteous and the breakfast at the grille was great. Would stay here again.

Great very comfy bed and nice ac

It’s roach season in Texas. The maintenance had the people come to spray the room. We had a roach come in from outside the lobby. The sheets had yellow stains. While convenient and nice, this drop down the comfort level and sleep loss. The bed was not comfortable. Maybe it’s time for a new mattress as well. The staff was helpful and courteous. This was in the disability room 105.

Friendly staff WiFi was a bit slow A very nice property; will stay again

Nice place. We would stay again, easy walk to the Rangers game.

I think its hotels responsibility to make sure the guests are comfortable

Fantastic

Overall Awe’s property

the personell at the front desk dont take the time to assist the custommers

No continental breakfast and didn’t get to the restaurant while it was open.

Staff was excellent but the amenities and cleanliness could have been better.

Bar is only open Tuesday through Saturday

I needed a ground floor room and the front desk personnel was able to help me with my request.

Very convenient location for the baseball game.

Everything was nice

Nice clean hotel. Had to wait about 15 minutes to check in room wasn’t ready. We used the trolley to get to the game so very convenient

Clean neat quiet great staff

El área de alberca está muy limpia así como la alberca.

We attended a concert at Global Life Field and the Hotel was conveniently located nearby with bonus trolley access to and from the stadium and nearby venues!

Great staff

Upgraded room. Clean room. Great location

Free WiFi was worst I’ve had in any hotel the usa

Parking was easy, free shuttle to Globe life field.

The staff was outstanding, the room was clean and the property felt very safe. I worry about my car during hotel stays as well as walking in and out but this felt safe.

Stayed 1 night for a concert at Globe Life Field (1 mile from hotel), and our stay was perfect for what we needed. Very clean room, had no issues.

GOOD- VERY CLEAN property, nice staff, free self-parking lot with a good location BAD- Paper thin walls (including the outside- late night parking lot noise & TRAIN WHISTLES early. morning), breakfast (outsourced) limited options/zero taste

👍

Found a small but noticeable amount of mold in the bathroom. Return/cancellation policy was not followed. When I attempted to get help on the cancellation, was told the room could not be cancelled which is not what the cancellation policy stated. The cancellation policy was very clear that even after check in, the room could be cancelled and refund would be up to the hotel. Of course a refund was not issued, but the hotel did not check me out of the room even though I gave the keys back to the front desk. The hotel also charged me $13 after the booking when the room was not used and early check out should’ve been processed.

Booked and paid extra for a king suite. Upon arrival was given a standard queen. Front desk advised that rooms booked on outside sources such as orbits can not be guaranteed

It didn’t smell like marijuana and that’s good

Awesome stay very clean and comfortable

Old building muggy and bed bugs.

I hated the smell of marijuana and cigarettes

Great experience looking forward to forward to more visits.

The hotel and room smells so good!

Was extremely disappointed in housekeeping routines. Was not informed that cleaning rooms was only by request. Then when I did call and ask for room to be cleaned I was informed that they had reached their quota for the day and also that requests had to be submitted by 9 am each day and it was about 9:45 when i called.

Everything is great love to stay there

It served its purpose. Very much a no frills property with a big budget price per night has to be only because of location

Staff was amazing!!! The room was so clean. Free parking. NOT too far from entertainment.

The room was not that clean. Very dusty.

Super clean, quiet area, safe parking

Staff members were great.

Staff has bad customer service specially the latino lady

The halls and elevator smelled like pot.