Best Western Plus Arlington North Hotel & Suites

The entrance to the hotel was so pretty. The landscaping, the building (inside and out) was clean and well maintained. The room was roomy, clean, and nice. The only staff I saw were at the front desk and they weren't friendly.

No one at the front desk ever got back to me about canceling or moving my reservation so I paid the fee. I attempted to reach out minutes after I booked this and several other times.

Exceptional

Exceptional

Poor

The rooms are very clean. My bath tub water was not flowing and refrigerator not working well

The breakfast was good but no variety. I stayed 5nights and ate same thing for 5days. Variety could be added

Looked like a higher priced chain on the inside. Mattress and pillows weren’t comfortable

Exceptional

Exceptional

For the price I paid for this room, I wasn't expecting it to be as nice, clean, and comfortable as it was! The bed was amazing! The place smelled so clean and the decor was so nice! I would absolutely recommend to anyone staying in the area! There weren't enough pillows for the massive bed. Other than that there's really nothing to complain about. I did have to unplug the TV and reboot it, but after that it worked perfect.

Exceptional

For the price I paid for this room, I wasn't expecting it to be as nice, clean, and comfortable as it was! The bed was amazing! The place smelled so clean and the decor was so nice! I would absolutely recommend to anyone staying in the area! There weren't enough pillows for the massive bed. Other than that there's really nothing to complain about. I did have to unplug the TV and reboot it, but after that it worked perfect.

We didn’t even get out of the car because there were vagrants all over the parking lot. The outside of the hotel is nothing like the picture. It was very sketchy, and we didn’t feel safe and ended up paying for the first night’s stay even though we stayed elsewhere

We didn’t even get out of the car because there were vagrants all over the parking lot. The outside of the hotel is nothing like the picture. It was very sketchy, and we didn’t feel safe and ended up paying for the first night’s stay even though we stayed elsewhere ?

Easy check in and out. Parking

Easy check in and out. Parking

Great location. Wonderful staff. Clean rooms comfortable beds. Very spacious rooms. Quiet and peaceful. Hallways smelled a little too much of aerosol spray and gave me a headache. I’m happy the room didn’t have the same smell. Milk was expired but when front desk was notified they quickly replaced with a new gallon. Found a small hair in my biscuit but I didn’t bother to complain about it.

Great location. Wonderful staff. Clean rooms comfortable beds. Very spacious rooms. Quiet and peaceful. Hallways smelled a little too much of aerosol spray and gave me a headache. I’m happy the room didn’t have the same smell. Milk was expired but when front desk was notified they quickly replaced with a new gallon. Found a small hair in my biscuit but I didn’t bother to complain about it.

Reported twice that bath tub wouldn’t drain, main light didn’t work, rooms smelled like marijuana.

Not enough parking, staff unfriendly, I was also double charged

I would have preferred if they had informed us about the Air Conditioning system in our room. We booked at 9:00 PM, paid over $170 for a room, went to check in at 1:00 am and the receptionist was like ‘the room’s thermostat doesn’t work, well the AC didn’t work either. It wasn’t a comfortable sleep.

Great stay. No complaints.

La habitación no era lo que esperamos en las fotos se vehia diferente más grande y con otros detalles la tina de hidromasaje no era igual a la foto

The AC worked perfectly. Shower pressure was good. Beds were comfortable. It was quiet. Plenty of parking. The pool was also well-maintained. The bad: The room smelled. Mostly the carpets. The worst: The service was subpar. There is poor communication between the night and morning staff. Very inconvenient for us. Needed a late check-out. Willing to pay. Night attendant said he would leave a note for morning attendant. We had something important to do the morning of check-out. While doing said errand the next morning, the morning attendant called to remind us about check-out time. Tried to explain to him what I was told by the night attendant but the morning attendant said we HAD to pay right now or else we couldn’t stay even though all of our stuff was still in the room. We were literally not on the property at the time dealing with what we had do deal with. Had to rush back to pay him. He said he never received the note. Ironically, the note was to the left of him in a filling box. I could see it from the counter. Pointed it out to him and he just looked at me dumbfounded and made a comment under his breath. It clearly had my information from the night attendant. Just very irritating. I was willing to pay the night before to prevent any problems. Just poor service all around. Then the morning attendant was also not available at the front desk to help several people who had to wait to be helped.

Our room was clean and breakfast was okay. The biscuits were burnt. There were three people walking around the parking lot at night. The manager said he would walk around the hotel and check on that.

Initially we were placed in the wrong suite but it was nothing to go and switch that over at the front desk. The second suite we were placed in smelled of cigarettes even though they emphasized the no smoking but we were tired of being on the road and moving around so we had to settle. The ice machine on our floor was broken so we constantly had to go to the lobby floor to get ice. Other than those few things it was a pretty good experience.

I wakeup with a headache. I definitely never go back to this place

We love the pool it was perfect

The rooms are always clean staff is always friendly.

Hotel was clean only problem I had was I booked a non smoking room and the room smelled like marihuana the moment I opened the door. I did let front desk know to make sure my deposit wouldn't be kept and they said they would move me rooms but didn't.

The room was ok. Very dim lighting and the staff were ok. When i went to check in they looked at me slow and confused. Wasn’t a terrible stay but would I stay again, no.

The pictures on Expedia did not match the room I booked , and when I talked to staff to resolve , the staffer was no help I even went as far as asking to pay more for right but no help, completely ruined my stay but other than that good room.

Habitación espaciosa, rentamos con jacuzzi en el cuarto. Nos tocó enfrente de la maquina de hielo que toda la noche hacia ruido, en el lado de la ventana estaba la alberca, había una pareja escuchando música fuerte después de horario de alberca, no había shampoo y los huéspedes de arriba no paraban de correr y golpear el piso. Rentamos 2 noches y solo pudimos soportar 1 , no usamos el jacuzzi y el control remoto estaba pegajoso de sucio y la televisión no tenía internet

Clean room working a/c and breakfast was 7/10

I noticed when I was taking a bath with the toilet was very dirty underneath and also I got woken up in my sleep from the people next door I thought somebody honestly was getting beat up but it was just someone that had seven kids

Great price and property for a quick stay in Texas!

Worth the price

The rooms are spacious and the staff was nice but the bedding was a bit old and the hallways smelled of smoke.

The room was clean and the staff was friendly. The breakfast was top tier.

Las llaves de la puerta no funcionaron 2 veces bajé y a la tercer subí con el chico de recepción con otra nueva llave ( la tercera esa si sirvió )

I usually don't just give 5 stars across the board, but I really don't have anything negative to say about our stay at this hotel. Unfortunately we overslept and missed the breakfast. The shuttle was perfect! Took us to the Ranger's game & picked us up afterwards. Nice lady driver! The room was clean, comfortable and we got a great night's sleep.

There was a rat in our room and we told staff and they asked if we took a pic of it.

Stay was good! Continental breakfast terrible!

5 stars

Due to the soccer events the breakfast was very busy. Soccer fans from another country were not very tidy, not considerate of other guests and certainly not respectful to the hotel staff assigned to the dining area. Under normal circumstance I may have had a totally different opinion. I really felt sorry for the staff especially the housekeepers. Kudos to them for not saying anything to those rude, sloppy fans! I hope the hotel compensated the staff or at a minimum acknowledged their professionalism.

Loved it

Everything was great

No issues besides the throw pillow sized pillows offered. Had to get one from the front desk. Gym was ok no towels or cups

Clean room and enjoyed the breakfast.

We loved how clean and nice it was.

Very nice hotel, clean room and bathrooms. The pool was nice and breakfast in the morning was good. It was overall a good experience and I would stay here again.

Room and carpet look dirty.

ok

Amazing as alerts

We had a very enjoyable stay, the hotel was conveniently located.

Staff was nice

Sid, at the front desk, was very helpful.

I loved my stay! Gym was clean and accessible, breakfast was good and staff was very friendly!

Amazing stay and great stsff

all everything in good

Breakfast eggs were a little cold and watery.

Exelente

Not very clean. Horrible pillows. Little parking. Not great customer service. Overall, I wouldn’t recommend this hotel.

This is a great hotel for the price. Clean and quiet.

The was clean, breakfast ok according the price.

staff never took clean towels neither clean the room or did the bed.

Great location, good AC, has delivery to room and parking is great around back but bring extra pillows.

Pillows were small, square, and hard.

Room was fine . The tub would slowly drain when taking shower.

comfy for a quick trip. i like the cleanliness of hotel

Great room, very nice hotel. Had one of the best hotel breakfasts we've ever had. Hotel staff was very helpful getting us a shuttle to the cruise ship. Area around the hotel was nice and just a short drive to several nice restaurants for dinner. Would highly recommend this hotel.

Sunday breakfast was not ready at 6:30 like stated. Our room AC stopped cooling. First they didn’t have a room and then by 9 pm when it was 82 in our room they magically had an extra one. We were able to move and finally get some sleep.

Clean room

The breakfast was terrible. Coffee maker was out of order.

Basic amenities should be provided by the property and in the event of failure there should be alignment with Expedia

Staff didn’t come and clean the rooms while we left.

terrible

Very clean -comfortable beds- quiet- very nice stay- staff were awesome

Always a pleasure staying here staff friendly and always willing to provide room is clean and breakfast always fresh pool is clean and gym always clean as well. I actually only stay at this place when I go to Arlington it’s the best!!

The hotel was clean and fresh but there were no face towels, hot water was not working on the last two days we stayed and they ran out of breakfast sausage the last day of our stay.

The hotel had an issue with the hot water. I was not notified, was told it would be fixed by the next day, but it wasn't. I had to check out and go to another hotel. Four days without hot water for a shower is unreasonable.

The hotel area was a great spot for me the room had a slight smell to it and the parking was very limited I ask the front desk for an ice bucket and was a trash bag to put ice in and I thought that was very disgusting

Well I wanted the room with the sauna so I paid extra to switch and then when I went to the room it was not clean the bed was not made so I had to go back to the original room big disappointment

The rooms are clean however the property is showing signs of aging

“Full breakfast” consisted of watery powdered eggs, undercooked sausage one day, burnt the next, and no meat option at all the third day. Multiple bread options but no toaster, and when asked for one, staff rudely said “I don’t know what to tell you”. Milk jugs showed expired date, and when brought to staff attention, it was put into silver containers instead of being replaced. WiFi never worked so we were unable to use the tv or our phones, as building structure blocks 5g service as well. Pool was closed all but one day of our stay because the staff member that was there most days refused to open it due to “rain”. It rained the day before we got there but was sunny and hot for our entire stay. Pool was clear and didn’t require “cleaning” as stated. Housekeeping congregated in empty rooms and hung out all day while leaving full trash and linen bins up and down the hallway ALL day. It smelled terrible every time we tried to come back and forth to our room. Property is nice, room was cozy. Other than that, we didn’t get to use any of the amenities we paid for. Still waiting on corporate to follow up regarding some sort of compensation. I’m sure that won’t happen. Stay away from this place unless you just want a place to close your eyes for the night.

Nice!

Pillows are tiny and very hard. Had to get my own pillows. My room was missing an iron. Only had 2 towels and no hand towels nor wash towels.

Room was clean, staff very courteous

Room was clean. Staff was courteous.

I enjoyed my stay, staff was very nice, check in very smooth. Breakfast needs work. Food very bland and there wasn’t much

How spacious the rooms were! Check in was easy!

Water was not hot, took shower twice and froze. Told the front desk but didnt do anything about it and the breakfast was terrible both mornings. It was mostly machines so bow do you screw up biscuits and gravy was brown water gross.

Clean rooms. Great breakfast option. Friendly staff!

The only thing that i didnt like or feel okay with I never got my 50 deposit

The rooms facing the road are extremely noisy traffic noise is constant and makes it nearly impossible to sleep. I asked to be moved to a room on the back side of the hotel, but the front desk agent said the hotel was fully booked. However, I checked Expedia while and saw multiple rooms available for the same dates. When I went back to the front desk, the service was dismissive and unhelpful. After contacting her manager, I was told the only option was to pay for an upgrade at $220 USD, even though the same room was available online for $216 CAD. That’s unacceptable. On top of that, the room smelled strongly of cigarette smoke and bathroom has mold. Old tires pillows! Overall, the service was nonexistent, the room conditions were poor, and the location is awful due to noise. I would not recommend staying at this hotel.

We booked this strictly because it was listed that they offer airport shuttle. They do not. We almost missed our flight because we couldn’t find an uber or taxi because we were thinking we’d have transportation. Room was clean. We didn’t have breakfast but it looked good.

The room was very nice

Every thing was clean and neat.

Bathrooms need redoing but other then that it was ok

Room was nice. Comfortable stay. Hotel is close to 360. Good for access. Is a little noisy during am/pm traffic.

Great hotel, beds were comfortable, staff were nice, breakfast was good.

The front desk lady was helpful and friendly, room was clean, but the pillows are no the best and the location is perfect

Air conditioning and all systems worked

Quiet stay. Thanks

TV volume didn't work.

Very low end BW plus but close to the Att stadium

It was not great at all. The room looks nothing like the pictures on the website. They gave us the wrong room at the beginning we had to switch we didn’t get our rooms cleaned and fresh towels, and toilet paper till the third day! The door was crooked on the door frame and had a 1/2 gap which let in all the noise from people in the hallway! It was the worst!!

The king junior suite is spacious with a nice bed and quality bath products. Friendly and helpful staff.

The hotel smelled wonderful, beds was so soft and breakfast was the best I ever tasted. The staff was friendly and nice:))

The beds are super hard, couldn't get comfortable. What really disappointed me was the fact that by the time we got to the hotel late at night there was no parking and there were 2 white vans taking up 2 spaces each and one of them belonged to the hotel. When we brought it up to the staff at the front desk he said he couldn't do anything, so what are we supposed to do at that point, it made me really mad.

Everything was great about our stay except the pillows. they were absolutely terrible. We had a King room and there were 4 tiny square shaped pillows that were aweful and lumpy. if you stay here, I recommend bringing your own pillows.

Clean room

Courteous staff

The service was great and the rooms were very clean

.

The property itself is great and the staff is amazing.

AC will freeze you out of the room. I view that as a positive!

Our stay was excellent. Very clean and nice. The staff allowed us to check in a day late due to flight cancellations. Most won't do that. Thanks a lot.

The overall experience was less than desirable. Room was very noisy due to highway noise, bed was very uncomfortable, no water pressure, provided breakfast was very very unapalletable. Parking was overcrowded and I was worried my vehicle would be broken into because of the parking location left. All this made the whole thing overpriced. I will not go back.