WoodSpring Suites Amarillo East I-40

No breakfast, dirty property, unprofessional and understaffed. More staff and could've definitely been cleaner.

No kitchen stuff to utilize at all unless you purchase. There was no quiet… you could hear doors slamming, people above you walking. And NO EARLY CANCELLATION! No refunds at all!

Exceptional

There was no one at the desk to check me in. I never got into the room although I called the overnight person for my personal phone 4 to 5 times and from the lobby phone 10 times, no one ever came. I was not able to stay there, and I’ve asked already for a full refund which I should have no trouble getting seeing as I did not receive any service and it was not my fault.

There was no one at the desk to check me in. I never got into the room although I called the overnight person for my personal phone 4 to 5 times and from the lobby phone 10 times, no one ever came. I was not able to stay there, and I’ve asked already for a full refund which I should have no trouble getting seeing as I did not receive any service and it was not my fault.

Friendly service

Friendly service

Parking was so full at nights

The kitchenette, full size fridge Parking was so full at nights

Superb

Great location Manager was rude and not clean

Great location Manager was rude and not clean

Bad

Great location to be at The manager was rude always trying to charge for towels and housekeeping only come in every 2 weeks if your lucky

Right off I40 The front desk was stereotyping us only askfor my bf s id to stay and not once attempted to ask any of the other guest

Great location to be at The manager was rude always trying to charge for towels and housekeeping only come in every 2 weeks if your lucky

Nice location closer to job Noise and not very clean

Nice location closer to job Noise and not very clean

Great location it was by a quick trip Rude manager but other staff very nice

Great location it was by a quick trip Rude manager but other staff very nice

Very poor

Staff was very nice and helpful, good to be back again

The hotel was filthy, the halls and elevator, and it smelled bad. Everyone I talked to said the same thing. The actual room was nicely renovated and clean except for the bathroom door was busted and hard to close. The bed and pillows were very uncomfortable. Someone had obviously kicked in the bathroom door and it wasn’t fully repaired. There was no coffee maker or breakfast provided. I should have checked for that before reserving the stay. This hotel is apparently for a multi night stay, on the cheap.

Refridgerator was rusty due to location by bathroom. Tub did not drain well. Blinds broken. Vent falling off stove. Smell of weed. Lots of sketchy people around property. Staff not friendly and not available 24hrs. No maintanence staff for repairs. Outside of hotel looks nice, inside not so much. We found a much nicer place a couple miles away for around the same price.

It won’t hurt to keep clean the common areas Jesus

Clean fridge, stove, and microwave over all very nice clean place to stay, didn't have any problems great parking 2 convenient stores and liquor store within walking distance 😃

Never booking again

Excelente estuve hospedada ahí por un día, por trabajo y cumplió nuestras expectativas ñ.

Terrible room. No coffee in the hotel. No ice machine. Construction noises above us all night long.

The experience was terrible. We booked our room online, and no one was there when we got there. There was an after hours number to call for assistance, and it only went to voicemail. There were other people in the lobby who had reservations, but we all had to leave.

El pasillo del 4to piso nunca lo limpiaron al igual el elevador

Had to change rooms when checked in because of issues in the bathroom. Staff was very helpful and accommodated in changing rooms.

AC in room was ok. Bed mattress I didn't like. Hybrid mattress I think. Fridge interior light didn't work. Shower was ok. Plumbing made noises.

The staff was very helpful but you have to pay for the coffee machine, the floors were slippery and the building and rooms were not well maintained.

Great place to stay and have a vacation

The person that checked us in was very nice. The room was ok, however there wasn’t even a bar of soap to wash your hands. There was also a very annoying sound coming from the bathroom fan so we had to keep the door closed. There is no one at the desk from 10 pm - 9 am, just a number to call if you need assistance.

Good

To make matters worse, there was a leak in my room. I reported it, but no one came to fix it, and it continued leaking all night. It was frustrating and made it difficult to enjoy my stay. Good customer service and proper maintenance should be the bare minimum. Unfortunately, this property failed at both. I would not recommend staying here.

House keeping stole my belongings, and was not helpful with the police report and finding the missing items or the person who did so. Was not clean and had an awful smell 10/10 do not recommend this hotel.

I ended up leaving and going to a different hotel after I saw a 3 gallon sharps disposable box in the downstairs bathroom. Why would they have that. Too scary for me. Elders and families DO NOT make a reservation here.

The room was not clean we found bug almost everywhere, including the bed cabinets too and bottom, and almost every wall had a stain, the hallway walking to our room after exciting the elevator smelled really bad. Staff couldn’t help much when we tried canceling our room for the rest of the nights, and when it came to washing our clothes as well. The kitchen was also dirty and came with no dishes or utensils. However this is a work hotel so one shouldn’t expect a 4 star stay.

great location, staff and service

Room and hallway smelled like cigarette smoke, hairs on the bedding, and it’s difficult to check-in after hours.

Parking was the only thing I can say was adequate. The hotel from top to bottom is old and dirty. There is active drug use that you can smell and people that are hanging around your vehicles. I had to get up and move my truck to a different part of the lot because when I looked at at 1230 am in the morning there were people right next to my truck. The staff was very accommodating because I had two instances I needed help one being my TV and one being my lights and both times the staff came to my room and fixed it. There is no security staff and the desk is closed all night. I did not feel safe.

Room was clean, and afforadable

I can’t give this 0 stars or I would. We arrived after 10:00 pm, unfortunately, but we’re unable to reach anyone at the phone number provided for over 45 minutes. In fact, I NEVER reached anyone by phone. We finally left and slept in a rest stop down the highway. We have contacted the hotel with no response. Very disappointing.

I had a reservation and when I got there thay said they were booked and wouldn't give me a room. I went to a different hotel. Won't even try that place again 😤

Clean room, but hallways and elevator smells pretty bad, and also dirty

Clean rooms more often every week

I guess you get what you pay for... room had roaches in it since i stepped in, A/C didnt work, and bed was uncomfortable

Scam. Booked 3 nights, Hotels app showed a total price of $195 after tax and stuff, then the property tried to charge me $277. When I asked Crystal at the front desk how that happened, she told me that’s how much 3 nights @ $53/night costs. After some back and forth, I was granted a full refund and was told to leave immediately. I have no intentions of going back, wouldn’t recommend it.

This property is geared towards extended-stay residents but worked fine for us for one night. We checked in about 9 PM and departed at 7:45 AM. Room was clean, bed OK, minimal toiletries. Did not use WiFi or TV. Outside dumpster was overflowing. Basic inexpensive accommodation.

The kitchenette had nothing in it. No utensils, knives spoons, forks,pans, plates,....nothing. the room had no toaster OR coffee maker. Cooktop was great, full size refrigerator was great. I had to stop and buy basic utensils and a pan, plus plates to eat off of. The bed was HORRIBLE. The most uncomfortable bed i have ever slept on. And even though it cam with 3 pillows. They were absolutely worthless. The deflated the minute you laid on them. All 3 were used on top of each other and i woke up with a massive headache/neckache. Not to mention my entire body ached because of the bed. Was exhausted the entire stay because a good nights sleep was impossible. I am in yown for work every week. I did not rebook for the reasons listed above. Will choose better accommodations elsewhere.

Everything

Even though there's a after hours check in policy posted on the website and outside the lobby, it was not honored and we were not permitted inside. We also were not provided a refund.

Aside from the I'm lot parking being limited and having to park on the street it was great.

Very nice place to stay.

I booked through Expedia on wood spring suites for 1 night at Amarillo tx . I called them before to let them know we will be arriving around 11pm for check in. They told to call from phone on wall and someone will come and check me in. Upon arrival there we could not check in at all. The phone was off the hook and broken. There was nobody at front desk to help. Called them several times and left messages.

Seemed unsafe. Lots construction workers. People had dogs in hallways. At 530 in morning when we left 3 guys in huge fight right at front doors. Scared us trying to get to our car. Lots commotion in hallways like 3am. People drunk.

They did not have a room that was handicap adh,i reserved a walk in shower,and the receptionest could seem to find one available,after checking out several rooms. I was left with a room that had a tub which i could not use. No lamps in the room , the phone in the room was out of order and when I called the front desk at 7:45 in the morning to get them too call my grandsons room so he could come take my dog out i got no answer,was sent to leave a msg,whih i did but never got a call back on my cell phone, so it was a terrible visit

The first room had a roach on the wall and the second room had stains all over the bed sheets. Then the property refuses to give a refund...

Where to leave the key when checking out was confusing. The housekeeper said the front office doesn't open until 10 am!! Eeks. Bed was comfortable.

Rooms and staff

Room smelled weird

Pleasant

Not worth it

Just stay elsewhere. The interstate traffic is extremely loud even if you bring a fan. People above us sounded like they were doing zumba all night. Staff didn't care about the complaints. Water leaked on the ceiling of the shower. And the filter in the bathroom hadn't been cleaned in a very long time.

Clean quiet nice staff

HAIR IN SHEETS! Sticky floor. NOISY! Couldnt sleep much. Next door is a truck stop The freeway is in front so you hear that noise.

The guy at checkin was great. The room is simple, but the floors were sticky and the bed and pillows were horrible. The bed was so hard and the pillows did not hold their shape at all.

Place wasn't bad however they come up with their own charges then refuse to continue to take payment

Room

It seemed that the place hadn’t been cleaned very thoroughly lately, but it was still acceptable overall. My room was located under the stairs, and unfortunately, there was a lot of noise throughout the night, which made it difficult to get any rest.

no coffee machine in rooms

NO Coffee pot in room

We left after we saw the situation. Left and book another hotel. Didnt stay the night

Good people

Just what I was looking for in a hotel

good

I booked a 5-day stay for my husband expressly because this property had pictures of a kitchenette in their rooms so he could cook for himself. The cupboards were bare and he had no cooking pans to utilize the cooktop or dishes or utensils. He was told that they don't have any supplies for cooking when he inquired at the front desk. The floor was so sticky that he was afraid to walk on it barefoot. He checked out the next day due to the situation, and the hotel refused to refund the unused nights. Unbelievable. He was extremely unhappy with his stay.

The room had really bad smell.

comfortable, room needs coffee maker

coffeemaker in room needed.

Need more staff because they are doing right 👍

This was a good place for our quick visit with family.

The room was dirty, bugs & hair on the floor. Under the bed hadn't even been swept in AWHILE. Security latch on door broke off. Nasty place

Good room

Yes

Check in was good Rooms ok Bed was horrible Good location though

Microwave didn't have the plate, TV cable and wifi was not working, the fridge was dirty, and one of the stove tops were not working. I was not compensated at all for all the things wrong with my room. Was one of the most terrible places I've ever stayed at

seems like as an extended stay, the characters or patrons were suspicious in nature which gave an uneasy sense of security!

Has a kitchenette but zero items to make using the kitchen an option. Shower did not function. Just not at all what I expected. The front desk clerk that greeted me after hours was very kind and gracious.

Good and outstanding

And they had it as a residential address in Amarillo, Texas and the rate was higher!

Everyone and everything was great. All the staff and even the other guest were very nice and helpful I was really glad that they were there for me when I needed it in a stressful time

Found trimmed eyebrows on the sink before bed and woke up to cockroaches on the counter of the kitchenette. Gross.

No frills or niceties like a non working TV, no coffee maker, ironing board or iron, no bedside lamp or updated charging ports. The broken window blind slat finished it off the room. The atmosphere (Mary Jane smell) going into the hallways and the elevator that strained a lot to carry us up and down added to the ambiance! Definitely, got what I paid for.

The room I stayed in was hot ac was not cold and killed like 7 flies it could just been that one room but who knows

This place was a dump with very few amenities. The refrigerator in the room was rusty on the outside. There was no lobby or coffee station. The room had a microwave, 2-burner electric cooktop and no coffee pot or coffee supplies, no dishes/coffee cups.

The room was ok. No top sheet on bed, but I asked for one and it was clean. The bathroom was clean enough. Just a sleep stop on a driving trip. Fairly quiet for the volume of people staying. The elevator was dirty, hallways smelled a little funky.

I got bed bug. I think they should get better cleaned on the bed and sheets

I found a roach in the room would not recommend

Only item, they had the tub faucet leaking, but couldn't complain at all, that just hurts them...

Infested with cockroaches. We immediately left and had to check in elsewhere. Do not recommend this place at all.

Floor was filthy, no smoke detector in room. Safety latch on door was broken. No shower curtain... I had to go down to front desk and request. Door to bathroom was broken. When I shut it the trim fell off along with the strike plate. Asked for extra towels and was told to bring mine down after shower and they would give me another set. I showered and cleaned b athroom floor with towel which was black ×hen I finishes. Took wet dirty towel down to front desk and was told they had no clean towels to give me. Different person than who checked me in. Elevator was extremely dirty.

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Good got there late and nobody was in office but gave a number to call. Check in smooth and room good.

Over all it was a good stay minor things wasn't right.

The Hotel was pretty nice and peaceful, but they had no face towels while I was there and the room telephone didn't work

Great place, smells good. But they do not clean your room daily. If you need towels, every day you half to go to the office and switch out.

Very nice receptionists. Clean room. Would stay here again.

The cost was very reasonable, which justifies all of the mid-range evaluations. It was convenient for me, the check-in person had all my information and I was up in my room within 5 minutes.

My room was clean until i opened the fridge and it was dirty and had a bit of an odor there also wasn’t any toilet paper in the restroom I had to go down and ask for some

It was clean but kinda smelled like a smoker was once in there had to make own ice

No much to it. Great for the construction workers though.

Rooms need repairs, older furniture and appliances but it was clean and the people were great

exceptional price and the customer services is above and beyond, but the only thing that I change is the room cleaning is every two weeks, they need to fix that part.

When we got there at 3:00 for check in room was not ready. It stunk like dogs and smoke. Seen roaches in the elevator

- We found and killed a roach in our room. Pay more attention to the pest control. - It's too noisy and had difficulties to sleep the two nights I stayed. The neighbors are very noisy, not sure what happened at around 4 am today but the people staying in the top floor was like carrying big rocks. It wss very annoying. The first day we also noted that the noises make in others rooms were heard at our room very noisy. The positive thing is the guy at the reception. Very cool and kind guy. The room was ok overall. I would recommend it if you plan to stay 2-3 nights