Tru By Hilton Amarillo West

Breakfast was great !!!! Rooms were great 👍

Staff very friendly

Close to interstate.

Nice enough facilities. Designers tried too hard to be cool. Excellent breakfast and lounge. A large number of dogs left a distinct oder in the hall.

Lots of options in this area to stay I definitely will stay again! Very dog friendly! Stayed on 2nd floor and usually in hotels you hear people above you and even though hotel was full never heard a sound! Highly recommend!

Add sofa on the rooms

All around great hotel and staff.

The hotel was nice and neat and clean and very inviting. Great stay!

If you want a VERY MINIMALIST room this is your place. Bed was extremely uncomfortable, made noise every time I moved. Room would never cool down even though the ac ran all night. Got up at 4:30 waited until 6 for breakfast and left.

Low water pressure in shower and some black scum/mold on some of the caulking

Perfect spot for a nights rest. The employees were great and definitely be back next time through

Close to the highway There was nothing I didn't like

Room was clean and comfortable.

It was clean and very neat. Also liked the breakfast. Yogurt and pancakes were really good

Sparkling clean and modern. Great location. Liked everything.

Very friendly staff. Rooms spacious, very clean, comfortable beds. I very much like the lobby set up. Great breakfast. Will be coming back when traveling passing Amarillo.

Our new favorite stop on I-40. Clean hotel. Nicely priced. Friendly staff. Great breakfast. Hotel close to shopping and restaurants.

Everything great except shower not strong

Location N/A

We were there for 2 nights. When we left for the day after the first night the house keeping staff were cleaning rooms by our rooms. When we returned that evening our room had not been cleaned.

Nice

Very clean and friendly staff.

The bed was huge but very hard The TV screen wasn't working. The top 2/3 of the screen was dark. And the bed was really hard.

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Quietness Dogs barking

Front desk and housekeeping

The breakfast was delicious! The location of the Hotel was perfect, just right off my route. The next morning I was able to jump right back on the highway to continue my trip. My room was "very clean!" And I sincerely appreciate the young man at the front desk, Blake Smith, who displayed hospitality skills that cannot be topped! I cannot think of 1 thing to complain about. My stay at Tru was very relaxing, and pleasant!

The road access to the hotel is messy, probably under construction for a while. But the hotel itself is good. Nice lobby, helpful staff, and the room is spacious and in good condition

Staff was very helpful. The room was clean and it was a great overall experience.

Beds and pillows were very comfortable. The shampoo and body wash was very nice There wasn't anything not to like

Front desk staff was awesome. Breakfast good: eggs, oatmeal, waffles, etc. I was startled to see no microwave or ice bucket in the room, but the room was spotless and comfy. I'd love to have a microwave and ice bucket, and ice on every floor.

The property is new, had modern decor and was clean. Noise from the street and other guests seemed to permeate the walls more than normal for a hotel. A free tea and coffee station were available in the lobby which was nice, but the water in the thermos was cold and there was not a microwave to heat the beverages in the room.

Very clean,nice hotel. Amenities were good. Breakfast was very good — great pancakes, omelette and yogurt

solidly good breakfast options. very friendly staff. even though i did not bring a dog, i loved how pet friendly the hotel was (even had doggie cookies by the elevators). would definitely stay here again,

Location

Comfy beds, but open closets??

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Nice stay on our way through to Dallas

This hotel is terrific, wonderful staff, clean everywhere, great bed, great tv, wonderful sheets.

The room was smaller than I had anticipated but clean and comfortable. My only complaint is that the color scheme was reminiscent of an amusement park theme. This was a minor issue that eventually began to grow on me. My reaction an impression may have been swayed by the fact that this was my last night on the road on a long vacation road trip and I was just tired and cranky. Other guests seemed to enjoy the facility.

Staff was extremely friendly, professional, courteous and helpful. Blake was awesome! Great breakfast!

No, in room coffee.

I loved that there was no carpets in the room. That meant that there was no smell or dampness. I also loved the large bathroom and the amenities in the shower and by the sink. Everything was easy to find and I love the welcome message on the television. It’s a cute place and I like it.

Z

No microwave in rooms??

Location was excellent check in and out was so easy and convenient. Staff were all friendly and room was cleaned and in great condition.

I have already reviewed this stay.

Room was very clean, staff was extremely helpful, WiFi was top notch.

No biscuits!👎

Close to interstate Dirty, old, no cover over doors

Our go-to when passing thru Amarillo. Never disappoints

Staff was very helpful. Room was clean.

Quick easy stop, rooms were clean and breakfast was ok. Good pancake for kids

Apparently I got up late for breakfast

It’s like Hilton answered their customers questions. Bed was hard

Perfect for an overnight stay

Nice and clean

Clean room friendly staff

The staff were friendly and helpful. The room was clean and spacious. It was close to restaurants and was a good location. I would stay here again.

The breakfast wasn’t as indicated. No fruit, pancake machine broken and no eggs. Was very disappointed. Couldn’t find anyone to refill the eggs. Very little choice and bread toaster would toss toast out on counter instead of how it should be.

Room was smaller than expected but ok for a one night stay. No trash bags at all in the room. Breakfast was great.

We've lodge here several times at Tru when we come home stay. Breakfast is ok; but overall stay is exceptional.

We stay there every time I’m in Amarillo. It’s always affordable and comfortable and clean.

Wonderful and clean rooms. Sara at the front desk was so friendly and helpful with local recommendations. Breakfast was nice and hot. Will stay here again if in the area.

We liked everything about it! Great room, friendly staff, good breakfast & good pet area which is a big plus! This is our 3rd year staying at this location traveling through on our annual road trip!

Hotel charged me double the price with my explanation

Car was hit in the parking lot. Called desk and still waiting on a Manager to follow up with camera footage. 3 days in and still no word. Disappointed

Staff super friendly, made checking in A ver pleasant experience

When we travel to Amarillo which is very often to visit family. We always stay here because it is very clean and the location is excellent. I would definitely recommend this place to stay!

Overall I liked my stay. But I did expect more from a hotel with the Hilton Brand. No microwave in my room, small fridge with no part for a freezer. Had to throw away my meats. I’m a truck driver and my truck broke down so I had to bring my food out the fridge of the truck. When I left all my meat was leaking. And I can smell it. So I couldn’t keep it. Other than that it was ok staying here.

very good

Very nice property and staff was excellent.

Everything was great, one of the best places to stay.

Weak coffee and did not like the breakfast options.

In the morning there was no water pressure. I mean nothing. But there was still hair on the wall in the shower. Floor was so sticky that you couldn't walk barefoot in anywhere in the whole room. You just don't know how to clean everything else is

Super clean and inviting! There’s nothing to dislike about it!

Location was great for travel. Property was one of the dirtiest major chain hotels we have recently stayed at. The hotel staff was friendly but overextended and management was obviously not keeping up with the cleanliness of the hotel. The front lobby was relatively clean but that ended at the elevator. Biggest spill/stain I’ve seen in a long time on the floor of the elevator and scuffs and scrapes and smears from a dirty cleaning rag on the wall of the elevator. Hallways were dingy/dirty and there was an obvious wad of human fur in the tub of our room. Headboard on one of the beds was smeared with something that looked like a poor attempt at cleaning had failed to get cleaned off. Window shade was inoperable due to broken mechanism but at least the air conditioner worked. We were exceptionally disappointed and won’t be back when there are so many options in the area.

The room was clean, though smaller than we are used to it was quite functional and we had no problem. I liked that the floor was laminate and not carpet. Breakfast was great, we liked the lobby and if we had been there longer we would have loved to play pool or hang out there.

The staff were very helpful and very nice. The room was clean and smelled clean. If I have any complaints at all, it would be that there is not a closet, the rooms are very small, and there were no individual toiletries like hand soap, Q-tips, etc. I did not like that the lotion, soap, body wash, shampoo, and conditioner, were all in tubes that anyone could open and contaminate for the next customer. Other than that, it was fine.

Clean, easy to find and get to No complaints

Nice place. Will stay again if in the area.

Clean room and free breakfast

Checked in after a 12 1/2 hour travel day and the first room they gave us was dirty and had not been cleaned. Had to go back down and ask for a clean room.

Clean room great staff

both the check-in staff and checkout staff were extremely courteous. It makes a big difference after you been traveling all day to have a nice staff. Welcome you to your hotel.

Check-in was quick and easy, there was plenty of parking available, even with our Expedition pulling a car hauler with our Jeep. The hotel was clean and quiet. We loved being able to walk through the adjacent parking lots to Red Robin for dinner. The kids enjoyed the pool table area where we played a couple rounds of pool and watched soccer on the TV. Our room had two queen beds and was clean and comfortable. We loved the shower products provided from Not Soap, Radio. Although we did not travel with our dog this trip, we noticed how pet-friendly this hotel is. There were water bowls and treats near the main elevator, and we saw several furry friends checking in. Even with many pets around, we never experienced any issues with cleanliness or noise. The first-floor ice machine area was convenient, with buckets, cups, and a water bottle refill station available. Breakfast was a highlight! The kids loved the fresh pancake station, oatmeal station, and yogurt station with lots of topping choices. There were also eggs, sausage patties, bagels, juice, and more. We normally choose hotels with pools when traveling as a family, but for a quick overnight stop, this hotel is worth it. The cleanliness, comfort, and dependable breakfast make it an easy choice. This was our second stay within a year.

I would definitely stay here again.

We have been here several times before a d will always pick this spot. Always clean rooms, nice staff and great parking.

Breakfast was basic but good. The in house products in the rooms were very nice. I always like trying new products. Staff was friendly and helpful. The lobby was fun and cheerful. We would stay again.

Good property to stay at.

Very nice staff. Very helpful. Enjoyed the room, very comfy beds

The breakfast was very good and room was clean

Nice property

Nice place. Our sheets weren’t clean when we checked in but they replaced them in a timely manner.

Have never used this brand before but will definitely stay here again.

The only issue was the breakfast in the morning. There was no pancake or waffle option available, even though there was a sign for it. That was a shame because traveling with kids, hotel pancakes / waffles are something we count on and know they’ll eat.

Great place to stay at. Also, very pet friendly. Front staff kind and helpful, breakfast was great.

The hotel is very clean, it must be fairly new. When we checked in, without telling us, they charged our credit card an extra $25. The next morning I asked the front staff what that was about, and was told that it is to cover incidentals and that once I check out, it will be reversed. I told her that I have traveled all over the world and stayed in many hotels, and I have never had a charge like this before. Otherwise, breakfast was nothing special. The set up for making pancakes was not there at all, and there was no waffle maker. There really was a very small selection of food. I would not stay here again, and based on this experience would probably avoid TRU in the future.

Nice property. Wish the breakfast area was located somewhere other than the front door. And wish for more variety of breakfast items.

Upon arriving we got to see Prairie dogs next to the hotel. Checking in was easy. The breakfast has plenty of options to choose from. The room was clean from the get go. The staff was pretty nice as well.

Staff was competent and helpful even when they were having computer issues.

Room was clean but the usb charging ports over by the bed didn’t work

Bad:Has shared parking.

Great spot to stay with family! Breakfast was great!

Nothing

Wonderful stay and staff was amazing!

nice clean room

I was very happy with my stay here and highly recommend a visit to a Tru by Hilton location.

A very clean place. Parking and accessibility are convenient. Location perfect for our travels. Very courteous team. Breakfast is somewhat limited. Coffee readily available and good. Bed extremely comfortable. Overall, a great place for travelers on a long journey, and a great stay for the price.

Staff was great. Average room and average breakfast

Great overnight on a cross-country road trip. Comfy beds, convenient parking, friendly staff, solid breakfast.

Excellent stay. Great location. Lots of restaurants close by.

Cold and hard floors. No pool or hot tub.

Clean room and staff were friendly.

Nice clean hotel. Good vibe. Decent breakfast.

We reserved a king room online and got a room with two queens next to housekeeping and elevators. Noisy at times. Bed very firm. Very bright parking lot lights. Staff very nice and helpful. Breakfast was fresh and hot. This is a minimalist hotel.

This hotel is basic and clean. The staff is friendly and helpful. The only negative was that the TV didn’t work.

The hotel is just off Rte 40. It’s still a new style. With a decent breakfast included. The staff was friendly and helpful. I would stay there again.

Extremely clean floors and bathroom. Extra counter space for luggage, wall hooks in multiple places, and lots of outlets made for a functional room and enjoyable stay. Plenty of parking. Felt safe. Fun lobby. Friendly staff. Definitely recommend.

They are all very good.