Travelodge by Wyndham Amarillo West Medical Center

Soap "tablets" so tiny that they are hard to use

Our room had built in soap dispensers that were empty. The soap dispenser by the sink was broke so we had no way of actually washing our hands. The room needed to be painted there was holes patched and not painted. The bathtub could have used some cleaning as well it had a grey tint to it. The only thing I would give a five on is their staff was super nice when checking in.

The room itself was clean but the pool was green. Screaming woman at 2 am outside, and woke up to a crane outside our room.

There was bugs all over the floor. The bodywash shampoo conditioner dispenser was empty. The breakfast was awful.beds were reasonably comfortable

When we asked for extra towels they brought soil stained towels that looked like rags I would throw out. They seemed bothered we asked for extra towels. The mouldings around the room were badly damaged, unkept, missing in places and we also discovered holes in the wall behind the bathroom door. Hair dryer did not work. I will never stay at this dump again.

The room was very comfortable and the staff were amazing!

You could tell they were remodeling. Sawdust in the drawers. The bathtub was not clean and there was no stopper if you did want to take a bath.

When we first walked into our room there were so many flies in the window along with cobwebs, we killed 16 and there were still more. I went to the office for some sort of insect killer and was told they had none. I went out and bought my own. The towels in the room were well worn, gray dingy, 2 towels were stained with dirt and black grease, I had taken them to the front desk during checkout. We were in one of the newly renovated rooms. If the housekeepers take no pride in their responsibilities newly renovated means nothing. I will take an older clean room anytime.

This hotel is used to house welfare and disadvantage recipients. It is NOT a hotel for travelers. The room had chipped paint, items in the room from a previous visitor, and bugs in the bathroom. Notwithstanding the fact that a fire broke out from a room in the back of the hotel. This hotel either needs a complete gut renovation in order for travelers to stay, or it needs to be taken off of Expedia as a feasible hotel.

Clean rooms breakfast soso

I’ve stayed there twice now, the first I picked it simply due to closeness to the airport and UNLV Campus. The second because it was such a great place close to everything. First stay was a weekend the second was a 12 day stay. Both times very happy with breakfast, the rooms were comfy and clean. It’s super close to the airport so I worried about noise but hardly heard anything. Great value for the location, close to the strip and campus, ease of transportation both buses and quick Uber pickup. Not super fancy but clean,comfortable, and convenient!

I did NOT like anything about this property. It was filthy and shouldn’t be on anyone’s list of places to stay. I believe it is primarily an extended stay motel for traveling or migrant workers. I’ve never seen such a filthy hotel listed by Expedia. Very disappointing. I feel I should receive a full refund because I left and went to another hotel in town for the night where I could feel safe and enjoy a clean room.

it was cheap. the rooms lio

Hair in the bathtub, very old place needing repairs

I booked the room last minute while traveling because I was too tired to go any further. Went through Expedia. Nowhere does it State the facility was being remodeled. The place was a complete mess. Nothing was clean. Parking lot interior walkways nothing

It was under renovations the room I stayed in was not complete

Also the pictures that they advertise with are the upgraded room. Only a couple are upgrad

Bathroom was not clean, bed had what looked like pee stains mattress pad

The whole property was dirty. Bed mattress, linen and towels were stained. Had to move to another hotel.

The property was supposed to be renovated. Yes there was new furniture. But the bathroom had dirt hanging from vent and had been painted over. The base of toilet and shower were yellow/ orange - not clean. There was painting projects incomplete and pipes sticking out of the wall in living area At breakfast the waffle irons were so greasy/ hasn’t been cleaned in weeks and weeks - didn’t want to use to make food to eat. I tried to leave when I saw the condition of the room - no refunds. The only choice was to go to a room that was even worse. Filthy. Don’t stay here. Expedia should be ashamed The hotel said my only recourse was with Expedia. . Don’t stay here. Do not believe Properties advertised as “renovated.” Hopefully Expedia will contact me. I have photos.

Room was clean. Bathroom was clean, although could use some repairs.

Amazing my grand baby loved it

4 nights stayed and was terrible service no one clean our room, everything was dirty from bed to bathroom eww nasty smell 0% recommended 👎

Dirty. I want a refund and I have photos to show

The motel is old and desperately in need of major renovations. The amenities are poor as well. The bathroom towels are thread bare and stained. I've never seen smaller bars of soap. The coffee maker was missing the basket. The breakfast was rather minimal, and of all things, they don't have artificial sweetener for the coffee - only sugar. We stayed here twice - once on our way to Colorado and again on the way back. The only reason we stayed a second time was because I had paid for the room in advance with no refund. We picked this hotel based on our past experiences of staying at La Quinta hotels. This experience makes me question using La Quinta in the future in situations where I am not familiar the particular hotel. There is no comparison between this dump and the beautiful La Quinta in Athens, AL.

Things were ok

First of all, the property was no longer a Wyndham hotel. The hotel was a dirty, the staff were not helpful and I didn't feel safe enough to fall asleep. If I weren't exhausted, I would have allowed them to keep my money and l would have gone to another hotel. DO NOT BOOK THIS HOTEL!

One of lights near bathroom area is not functioning.

The first room I was given, the door was wide open and was missing countertops and appliances. I requested a new room and was given another with missing counters, the tv barely hanging crookedly on the wall, the bathroom and Kitchenette were filthy

Unfortunately, the room was a disaster. Toilet and bathtub were as stained as if it hadn’t been cleaned in two years (I took pics). Room was smelly, had broken/un repaired closets, blankets were smelly and stained. We don’t really mind staying at old building hotels, but dirt is a actually a healthy/safety issue. We can’t calculate how much bacteria and microbes were hidden there. Finally, there were at least 5 cockroaches that we were able to see, and God knows how many more we didn’t see!

My room was not cleaned during my visit and I had to go to the front desk to request clean towels

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Limited parking no shampoo or wash in shower towels looked dirty

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We booked two rooms, one for my wife and myself, one for our adult son. The floors and the coffee maker tray were dirty in ours, there was an obvious water leak in our bathroom; a piece of the baseboard was loose, black mold covered the wall behind it. The towels and sheets were threadbare; towels could have used a good bleaching. Our son’s room did not have a coffee maker or hangers in his closet. He was awakened by a couple who unlocked the door to his room at 1:15 am. We’re debating whether we want to go through the same nightmare on our return trip, since we’re booked on a non-refundable basis. Shame on Wyndham for attaching its name to such a dump!

Reception girl was fine but the room, motel and area was downright scary.

They did not have my Expedia reservation in the computer, but the manager finally figured it out and made it right. The room was clean and temp control was fine. The grounds were old and needed lots of repairs, but the pool was clean and sparkling. Good parking right at my door. I didn’t eat the breakfast —- just took coffee with me and got back on the road.

To start off when we arrived are room was not clean and we had to wait for another room. Inside the room it smelled horrible. I had to clean the filters inside the air conditioner and that didn't really help. Honestly the smell came back. Inside the bathroom...where do I start, the fan didn't work even though there was a vent that was covered in dust. The ceiling had mold, the toilet stopped working 3 times before my husband actually fixed it himself. The shower and the tub both ran at the same time. The sink faucet water came out violently which cause water to get on anything on the counter. The leg on the table was broke and that made the table wabble out of control. The managers all have poor attitudes. The staff outside of them where cool. The grounds the parking lot is completely filthy. The garbage can remained full the entire time we stayed which was 5 nights. I had to leave the garbage along with the other garbage that the other tenants left right outside the building and it smelled horrible...and the birds got there pick at it so good for them. I did not even try the breakfast. It was not even appeasing to the eye.

We needed a place to lay our head for a few hours and decided on a no frills spot. The entire hotel need to be updated. The room was just ok. Nothing special but the bathroom needed lots of work. The towels had brown stains on them and when we requested more they were ok. Old and worn, but ok. The thing that really irritated us is we were getting our things ready to head out early, and someone with a key came in our room without knocking or announcing themselves. Completely unacceptable! If I'm ever in Amarillo again, I definitely would never stay here again!!

Disgusting room. Drains clogged, coffee maker broken, sticky floors. $168 for one night. Very disappointed.

Cleaning issues,bugs & cockroaches on bed , pillow & floor,shower gels,shampoo conditioner were empty

super dirty, and just overall not a great stay but great for the price i wish the tub and shower was more cleaner

The property is unkempt, old needs to be updated. Dusty, dirty tub hair and dead bug on beds. AC is full of dust. Smells bad . Woke up to throat hurting.

This was a terrible stay. We booked at least a week in advance for two king rooms and confirmed the stay. When we arrived on Friday at 10pm they no longer had Altherr rooms available. I was first told

It was good well kept rooms and comfy beds. Not a bad property to stay at.

The bed was good and the A/C worked Lumpy pillows, rough wash cloths, very thin toilet paper. 1st room toilet broken. 2nd room keys didn’t work the 2nd night and no clean towels were brought for 2nd night. Ice machine was dead in our building.

👍

They was trash can in the move and the smoke alarm was not in the room.. We to have breakfast and there was no coffee creamer.... They saybthey are remolded but if you rent a room those things are needed......

Outside was rundown. Breakfast was sparce.

These hotels by Wyndham used to be nice but now they are run down. Threadbare towels. Lamp had a short in it. Coffee pot was missing the part you put the coffee in. Soap so small it’s ridiculous! Floor was dirty! Our wall needed repainting. They stuccoed it and left it like that.

Checking out. This was the worst La Quinta property I have even been in. Check in took over an hour. Shower didn’t work. Toilet didn’t work. The place was dirty and run down.

Bathroom door would not close. Very little breakfast food available; no coffee, only waffle mix available, what was there was not something one would want to eat. No noise/sound dampening. Very noisy all night long - folks arguing, baby crying, and noise from the parking lots.

Property is dirty and in disrepair

Ok

we had a reservation for 3 days when we got to the hotel I was informed that they didn't had any rooms available they blame Expedia for overlooking their hotel i call them numerous times on my way there to make sure my booking was good but they never answered their phone when I showed them how many times i called they say they were busy thats why they never answered any of my calls and it was not only me other customers had the same problem when they arrived we were all mad we al had kid's and no place to sleep

My wife killed two cockroaches in the bathroom, the bathtub was pealing, the door you had to slam it to get it to close. There was no parking because of all the shipping containers.

The staff was amazing but the room was old and need a serious update

It was just ok

Nothing Everything, floors were dirty. Turned the bottom of our feet black. Breakfast was a joke.

Don’t not stay here. We left after 2 minutes walking into the room. Room was unclean candy melted on the wall next to the entrance. Bed had bed bugs. There was a full size fridge and was dirty with drug substance on top of it . It look nothing like the pictures posted on website.

Rooms were dirty. Loveseat and chairs were have some spots on it, have to cover with blanket to be able seat on them. Sink disattached from counter, door in bathroom wasn't closing. Bathtub repair and bottom i guess couldn't repair so they put some sticky bathroom sticker on the bottom and some coners is pilling off.

Shower was so dirty that we didn't use it at all. Towels were more like rags than Towels. Bedsheet had a hole in it. Window was broken and wouldn't close.

The concrete steps replaced by old wood were scary.

It was loud. People screamed throughout the night.

Gross room. Filthy. Ever again

Budget hotel, over priced for the basic amenities. I won't recommend this place. Front desk guy was not even welcoming me when I was checking in. For issuing access card(was first in line), he took his own sweet time. The other lady who was there at front desk was good.

In short, I would not recommend. Staff was the only positive.

There was a flooded closet, water leak they could not move me to another room. The hotel was occupied by construction workers, it was noisy all night.

The next morning, we went for breakfast across the parking lot. So, we left our luggage in the room before checking out. We returned a couple of minutes after 10:00 and were already locked out of our room even though check out was not until 11:00. I walked across the parking lot to get the room opened. I was questioned why I needed access to the room. After gaining access we loaded our luggage and were about to leave, we realized we had forgotten one item. Unfortunately we had to talk with the extremely rude front desk person. We were very loudly yelled at for inconveniencing him to come open the door. Along with some other colorful profanities. This all happened in front of our kid. Mind you we did not address or escalate his anger. We calmly waited for him to open the door. I would never recommend this place to my worst enemies.

This building is horrible. Half of the room face a dumpster with homeless and people screaming. The building should be torn down. The room had cob webs, 4 flies I had to kill, bathtub was peeling paint, dirty drapes that were half hanging, filthy stained chair. I ripped off the bed spread to sleep on the sheets with my clothes on. I got there at 11 pm and left at 7 am. Sliver of soap the thickness of a dime and size of a quarter or less. No place to walk a dog, parking full, storage containers are using half of the parking. Keep driving- this was nasty.

This La Quinta is a very old property that suffers from long deferred maintenance. I'm not sure all of the building is structurally sound. Wyndham should either: Schedule a major property rehabilitation project, or decommission the facility entirely. On a positive note, our bed was excellent.

The room was dirty though the bed had been changed. Dirty bathroom, towels were dirty and stained, the shower floor was dirty and I am not sure when they last mopped the floors. We did not get any sleep due to very loud neighbors and late night swimmers. Breakfast is from 6 to 9 we came down at 7:30 and there was nothing but cereal and bad coffee! Sketchy area of town, we will not be back.

The shower had film on the floor and rust around the drain. The shower head was for someone very very short. They had tried to cover a huge hole on the bottom of the wall in the bathroom. It looks like mold is a problem. The stairs to the second level were very uneven. One cement step had been replaced with wood. The breakfast had very little choices. No orange juice, the container for it sat empty. Just waffles, white toast, or cereal. They did have eggs and tater tots. No apples or yogurt available like most other hotels. Drapes had holes in them. Lobby was clean and the beds were clean. I would not pay what I did for this hotel! I hope this company seriously looks at a real remodel for this hotel!

The rooms were completely dated the sink didn’t drain the shower was extremely dirty and I’m a small girl and the toilet kept moving.

Place looks like it’s falling apart needs renovation spiders in room trash left behind in room weak breakfast very unlike other La Quintas I’ve stayed at

Dirty and uncomfortable

Dirty and uncomfortable

Sheets were dingy. Sheets need to be replaced.

Entrance door had holes in it to the outside. Ice machine was not working.

The room was filthy and hadn’t been cleaned well in quite some that was afraid to use anything.

Property owner is trying to make rooms comfortable. There are nice glossy pictures, but don't be fooled. Found roach in bathroom. Showerheads squirt more water on ceiling than on your body. Be warned, don't waste your money. Keep looking elsewhere.

The staff was excellent. Our room was lacking a trash can and a hair dryer. The bed was great ans the breakfast adequate. Note: this property has doors leading outside and not to a common hallway, if that matters to you.

The staff was friendly The tpilet was clog, not enought towels, the value of the place for the price was high, breakfast food is food but not enough selection and waffle maker didn't work properly. I honestly wouldn't recommend for friends.

Property is in terrible condition.

I didn’t stay there and they refused to refund my money. I made my reservation for a Friday and they booked me on Saturday. Refused to refund my money.

Updated room was nice but no working receptacles at bedside was a problem. Likewise, one bef side reading light was out. Also noted raised edge of new vinyl flooring is a trip hazard. The coffee pot pod holder was missing so couldn’t prepare coffee in the room. Front desk did not have access to replacements. Quality control at this property needs improvement.

It was a nice stay. I would stay there again

It was close to BSA hospital The room was a non-smoker room and smelt like a smoking room. The bed liner was ripped, the floors were dirty, the restroom was dirty the shower looked as if it hasn't been cleaned in a VERY long time. It smelt disgusting in that room. There was some hard metal faucet looking things coming out of the wall, very dangerous if a person fell near them and hit themselves. Specs of paint on the floor, paint on the curtains. The WORST experience. And to add that kids were supposed to stay for free but when I added them it went up $300. I must add to this review that the night staff didnt know anything that I asked, I reserved 2 rooms and they almost didn't have my rooms for me. Awful experience.

Shower head was strong Dirty, felt unsafe, creepy.

We left and drove home within 10 of check in. The location was worrisome. The stairs to our room were rusty and dirty. The laundry room on the way to our room, looking in through the dirty window was just an empty room with major issues with the floor, the pool was could with tattered umbrellas on the tables. Once in the room, it had a musty smell, the ac was not the coolest, the floor needed cleaned, there was a stain on the bedspread, old plumbing sticking out of the wall, small room overall, missing lampshade and light bulb, bathroom was in need of updating as well. This was a waste of money. We just drove the rest of our way home.

Leaking water on floor of bathroom, with water just running in tub. towels were damp. Smelled Iike smoke. No glasses or ice available. Lock was broken on door, paint chipped off on walls.

The two working did not know their butts from a whole in the ground. First told me they rented all the rooms out then they found it. Sent me to the room could not find it. The even was on one side of building and the odds was on the other side. The railing on the 2nd floor was rusted out with a piece of paper taped to it that said do not lean on. That is a law suit waiting to happen when a child falls from the 2nd story. Parking was dark and felt unsafe.

Honestly I’m surprised I was even charged after everything.

Outdated, No breakfast available. Understaffed. Outside had garbage around the building and looked unkept.

Not enough variety. Not enough room to get food. We ate at Waffle House.

Rooms in bad shape water in shower all of a sudden turns cold or too hot dirty

The shower curtain had mold, no trash can or iron. Some steps were sketchy and I could only get ice in the lobby. No fruit or yougurt for breakfast.

Breakfast was subpar, outside was dirty some places smelled of urine, felt unsafe, 1st room they had us in had a broken window looked pryed open and locks were broken.

The location. The mess. The general upkeep. The access to second floor. The 2 queen beds when I booked a king.

Easy access off the I40 EVERYTHING. Rooms are absolutely filthy. Stains on mattresses, couches and sheets. Floors were sticky and dirty. Shower was dirty. Broken glass all over outside stairs. Sketchy people everywhere.

This is without a doubt the most disappointing La Quinta we’ve ever experienced and we have stayed in La Quinta several times due to their lower pet fee. I am seriously considering ending my Hotels.com account because we feel we cannot trust their services. If they will list this horror they are listing others and how would you know from the pics provided.

Below average condition, Need to fix up a lot , TV/ mini fridge do not work, tables and chair in the room are dusty. No soap / shampoo, have to come down to ask for it. The room is not worth $120/ night .

I was never comfortable and left by 4am. Please spend a night in room 206 if you want to understand my experience

Breakfast was underwhelming. Eggs and breakfast meats ran out really quickly. But otherwise it was functional. It did what it was supposed to do.

This is a “you get what you pay for property”. The staff was very nice. The bed was very comfortable. The property and rooms need work, but for a place to sleep for a night and not spend a lot of money, it was worth it.

Most Disgusting place we've ever stayed! We showed up at 2:50pm amd asked if we could check in early and they said no, had to wait for 10 minutes... seemed strange but I guess rules are rules. The room was in terrible condition, the flooring they put in is really nice but was very dirty, the rubber baseboard they put up did not cover the damage done to the walls, the curtain in the main room has pinholes in it and the bottom corner was torn. The bathroom was absolutely disgusting... tub stained so badly I dont think it could be cleaned, the toilet was very hard to flush. We left without showering... the comforter had a blood stain on it, picture attached... Very disappointed, used to enjoy staying at La Quintas but not so much now.

The listing photos showed a modern, updated room with renovated furnishings, upgraded bathrooms, contemporary décor, and an overall clean, professional appearance. Upon arrival, I was placed in a room that appeared significantly older and outdated. The furniture, bathroom, closet area, and overall condition were completely different from what was represented online. The property itself also appeared poorly maintained and gave a very different impression than the listing photos. As a traveler booking last minute with two children, I relied heavily on the accuracy of the photos provided. Had the actual condition of the room and property been accurately represented, I would have chosen another hotel. I feel that the listing was misleading and did not accurately reflect the accommodations I received. The difference between the advertised room and the actual room was substantial enough that it affected my stay and overall experience. Because the room provided was materially different from the room presented on Hotels.com, I am requesting compensation and a partial refund for this stay.

Place is sketchy

This hotel should not be in business. It was the dirtiest room that we had ever seen. Smoke detector was missing off the wall, cigarette burns on the edge of the bathtub, a faucet that squirted straight up in the air. The floors were extremely dirty. breakfast was empty within the first hour and not replenished walls are not painted and damaged.

This is the most disgusting, filthy, run down hotel I’ve ever stayed at. The floors, walls, and bedding was absolutely filthy. The sink had fallen from the bathroom vanity and there was a 2” gap where you couldn’t even turn the water on without the water going on the floor. Big ole clumps of hair all over the shower walls. Checked in carried all luggage to room to stay 2 nights and as soon as I saw how dirty the room was went to check right back out and they wouldn’t refund me the $305 spent to book for 2 nights. Please see pictures and they don’t even show the extremes of how dirty this place is. La Quinta should be ashamed of this location and having their name attached to it. Stayers beware of this one!!!!

Satisfactory

This is not what I would call a typical La Quinta property. Looks like they might be getting ready to refurbish it by all of the container boxes in the small parking lot. Our bathroom has serious stains in the bottom of the tub (huge orange) The duvet covers both had lots of stains. No garbage can in the room or the bathroom?!! The bathroom did not have a fan for showering or other things. The lighting for the sink area was more like mood lighting. Outside the cement stairs were decrepit and some had even been replaced with wooden steps that were at different heights!!! Just a NOT for La Quinta don’t stay here if you can afford it. The pictures are not from this place.

Room that was confirmed at booking not available when arrived, given one bed for two guest. Broken toilet, open sewer line coming out of wall in room,plugged bathtub drain, roaches, many safety an health hazards, No parking available due to excess 40 ft containers.!, Do not bring children, very unsafe in rooms and outside areas of building.

Omg, worse hotel ever! The room was completely filthy, the sheets and comforter were stained with God knows what! The closest was unusable, the pole was broken! The bathtub was stained and rusted, had to stand on a towel to take a shower! The shower curtain was from the ‘80s and hadn’t been changed since then, was moldy and disgusting! Do not waste your money and stay there, never again LaQuinta 😡

I've stayed in impoverished countries abroad and this place is disgusting. I asked to be transferred or a refund and no compensation or transfer to the other LaQuintas in Amarillo. I have pictures and Jay the desk manager and Laquinta cust service refused help. I called Amarillo city inspectors over pools and inspections and let them know the pool wax like dirty toilet water w no chemicals at proper levels and unsafe to swim in and super cloudy and milky looking. It was so bad I left a day early and will never stay at LaQuinta again and Jay at the front desk was rude and was like tough luck, deal w it so I am. They offered services but made no effort to have adequate staff. Even soap dispensers for showers empty. Don't ever go.

Stay away from this hotel! It looks NOTHING like the pictures and it’s in a bad area! I booked it while we were on the road just to sleep a couple of hours because it looked decent but once we arrived we were shocked! We were hauling another vehicle and they had shipping containers on the whole side parking spots so there was no where for us to park. When I went to check in I let them know and if they could just cancel it so I could go look else where and the manager pretended he would help. He made me wait an hour just to offer for us to park behind the Waffle House. I let him know I was not comfortable with that and he just said he couldn’t cancel it. Customer Service with Hotels.com tried to get it refunded but the hotel again did not approve it because “the parking was not far”. The area is very sketchy and we should not have to park our vehicles in a different property! We never checked in or even saw the room, but from the looks of the outside, they were probably just as bad on the inside! The front desk girl was very helpful and tried to assist the best she could, it was the manager who was the issue!

Would not recommend

Building and grounds were in need of minor repairs due to age and use. Room was recently remodeled. There were two refrigerators in the room. One was a regular size for home use the other was the smaller version found in motel rooms. Some of the plumbing was exposed in the living area probably due to remodel. The room was quiet and comfortable. Price was fair.

The room was so dirty the beds were dirty. I don’t blame the employees they were kind. I would never stay there again. Not one part of the room was clean from the bathroom fooor to the sheets. Absolutely disgusting

Property is very dated and looks dirty. The shower was gross. We slept for about five hours and got out of there!