Travelodge by Wyndham Amarillo West Medical Center

I just want to start by saying the staff was incredible and very helpful during our stay. That being said, the property, the room, the general atmosphere of the property was less than ideal. The room was a bit disgusting; less than clean, patchy paint, flaky paint, the bathroom door was so broken it didn't close properly. The towels were all stained. The blanket had cigarette burns in it. We don't smoke. Every corner had built up dirt in it. The door to the lobby was without a handle. I understand that the property just changed ownership so it will probably take time to address these many concerns, but when I was in hospitality, I would have never rented a room in that condition to anyone no matter how cheap. Even if i had to go in there myself and really clean it. Loved the staff though. Keep them and renovate the rooms.

The room was a mess, dust everywhere from construction,

The staff was friendly. The breakfast was awful. No food left when we went at 7. They kp telling us more was coming. We left at 7.45 and still no food.

dirty and the sheets were not changed

Beds were comfortable, I like the walk in shower the bathroom was huge the room was very comfy Room wasn't totally cleaned it still had party favors left hanging in the room. Was kinda funny though because I told the desk person that I was going to throw a party in the room. Didn't know it was going to already be decorated. Had to really close the door hard to make it latch

Ugly roo

Picture someone using towels to clean the floor then putting them back in the rack. Called the front office twice and nobody came over to replace them.

It was a good room real nice people around were sketchy but they are remodeling too

Staff was rude

Shower was discussing full of hair (different hair) from the other guest

Nothing

This place was a waist of 85 dlls on a Saturday . Only cause i needed to take a shower i stayed . Dirty sheets dirty pillow cases coffee machine looked like it was a toy and no cups floors dirty bathtub was not letting the water go drain was clogged it was nasty . Front desk lady was nice but there was no parking as they had some containers covering most of the parking spots . This place should not be open at all .

Our stay at Travelodge by Wyndham in Amarillo, Texas, was extremely disappointing. The towels were visibly stained, the bathroom smelled strongly of cat urine, and the entire room felt dirty and poorly maintained. There is a difference between an outdated hotel and one that feels unsanitary, and this property was the latter. The front desk staff were as helpful and accommodating as possible, but their options to resolve the issues were clearly limited. This appears to be a management and property upkeep issue, not a reflection of the staff. Cleanliness should be a basic expectation, not a luxury. Wyndham needs to take a serious look at this property. I would not recommend staying here.

Extremely loud parking lot after midnight

When I checked in, I found out that there was 50-dollar deposit added to the total I reserved online, which is totally wrong and unprofessional. I felt dirty the whole time we were there. Inside the room, there were screws on top of the toilet and no toilet paper on the holder; we had to place it on it. On top of the EMPTY soap containers was a used bar of soap from the previous occupant. In the corner of the sink was dirt, and the toilet bowl was dirty. The floor had not been mopped in a long time. The pictures placed on the website were no way near the actual location. There is no way I will ever return to this dump.

Pictures on app are deceiving. Did not look new in person.

Room was disgusting we only stayed for one night and we had it for two but there was no way

THUMBS DOWN

Breakfast cold and eggs nasty Off the freeway

There were holes in the bathroom walls. Even if you wanted to take a shower (which I would not step foot in the bathtub) the handles were broken. Nasty place. And no parking. So many “guests” hanging out in parking lot partying that as a single woman I had to ask an older couple to walk with me to my room with my mother to feel safe HORRIBLE PLACE. RUN!!!

Worst part was the falsely presented breakfast. It was terrible, they claim to have waffles and even show pictures of them on their site but they didnt even have waffle irons at this place, all they had we eggs that were unbearable to eat, soggy tater tots and some cereal.

Breakfast wasn't really breakfast eggs and tater tots

Terrible drug infested. Avoid this place completely. I walked away and wasted the nightly fee.

Upon arrival there’s was no one at the desk. Had to ring the bell twice before she arrived. Once she started to get me checked in there was an issue and she couldn’t process the deposit and payment. I noticed that I was double charged on my deposit. Hopefully you will refund the correct amount back to my card since this was an error on the hotels end. The hotel itself is under remodeling so was trying to give benefit of doubt. However once I arrived at my room, the towels were strained, bed sheets looked old and had stains along with pillow cases were still wet. The tub didn’t drain and backup along with the toilet making horrible noises when flushed. Hopefully once the remodeling is complete this issue will be resolved.

Clean room, reasonable price.

everything was absolutely disgusting, urine stains and blood stains all on bed and bed sheeting, pest inside room. bathroom full of smoking residue dripping down doors.

It was filthy and falling apart.

Dirty tub and towel on sink looked like it had never been cleaned. Also the breakfast was only coffee and tea. Fresh but expected what said in ad. Other than that everything else was great.

We disliked the motel so much, we left the motel without a refund, & went & got a room at a different motel!!!?

Safe, comfortable

Upon entering the room the toilet paper holder was broken with the toilet paper on the floor. The shower gel/shampoo/conditioner containers were also on the floor behind the toilet. The shower had hair on the walls and in the bottom of the tub had hair all over it. There was also a dirty sock laying over the hot/cold handles of the tub. The dumpster was overflowing with trash and it was right outside our room. My husband went back to the front desk to tell them we were not staying there and the guy told him “if you wanted a cleaner room, you should’ve booked a nicer hotel like a 3 star hotel” my husband then told him they were a 3 star hotel. The guys said we would not get our money back either.

This place was a dump and operated under a different name. I unloaded everyrhing out of my truck in fear of a break in.

Very good location just off I-40. Comfortable bed. No hot water in the sink. No waste basket. No cups. Checkin and checkout confusing. Breakfast cold and had to be heated in the microwave.

Didn't like that no cleaning was done while I was staying there

I asked for a quiet room and they gave me the one next to the human trafficking room where prostituti0n and human trafficking was taking place. Also, painting above in the room after hours. I called the police who informed me that children were found in a room without food or supervision earlier in the night. Do not stay here.

The tub was clogged so when you shower your standing in water the food isn’t the best but everything else was good the staff was amazing!

Security deposit took a long time to get back

The price Dirty floors

Room 122: Tub/toilet looked like hadn't been cleaned in a long time, no trash barrel, terrible smell, smokey, microwave all rusted out, trash all over grounds. A filthy place. Sheet look questionable, stains. Bed was comfortable but didn't sleep well in those conditions. Thought about leaving but I was exhausted from driving. Weekly rentals people hanging out on balcony and parking lot drinking. Don't do it!!!

Beware. I booked here online. Showed up in the evening to check in. This is an establishment where people obviously live by renting by the week. It did not feel safe. The front desk clerk was being trained by somebody on a speaker cell phone. When I entered the lobby there was a loud argument going on between a guest checking in and the trainer on the cell phone that continued for about 20 minutes while I waited. During that time there were three groups of people that came through to get drinks and towels and were obviously short term rental residents. I’m not a fearful person in general but suffice it to say the environment did not safe. I went ahead and checked in and when we drove around to find our room there were groups of people drinking and partying on the balcony’s. People walking dogs and financial transactions seemed to be happening. We drove back to the front and I returned my room card and we found a property nearby that was much safer, even though we had to pay for a second room. I would like a refund but didn’t feel safe hanging around to discuss with the front desk as another conflict had broken out at the front desk.

Found food in the fridge from a previous guest. Floors and general room didn’t feel super clean. Loud and visible gaps in the door letting light and sound in

Front desk , our room, our bed , location! Location! I don't know at the moment, I really can't complain

The coffee and milk was good. I call this place the rusty turd. They did not have the room I reserved. Would not discount me for the lesser room. The whole place was falling apart. I had to wait to check out because the front desk clerk was outside smoking weed. I CANNOT BELIEVE LA Quinta would put there name on this property. The place was in shambles I am surprised the fire chief and health department allow them to stay open. I KEPT WONDERING IF MY TETANUS SHOT UP TO DATE while ther.

Not much. Dirty

Tv and clean room

nothing absolutely filthy

The towels were not clean and smelt like oil.

The room was dirty. Whenever I got there there was stains on the floor. The floors never was mopped ice bucket had something all over it that looked really nasty. Tops of the tables had not been wiped off and had smears all over it like mucus or something it was really bad so I went to the office. They changed my room and the second room was basically the same but I was exhausted and just went to bed. I did tell them and I told them I was displeased with the condition of the room and the filthiness of the room.

Cheap Horrible breakfast offerings, unclean towels, soap dispensers detached from wall and on back of toilet just sitting there

Not at all what the ad shows on the internet

Fixtures broken with live wires visible.

The bathtub was gross

Staff was great helped us to our room, the room was spacious and bed was comfortable! Sadly the only thing i waw not happy with was the cleanliness. The room was completwly dusty there was a foot print on thw sink cubby. The handle to night stand was sticky. You could tell furniture dies not get moved to clean so much dust/trashgathered. I moveda seating cube and it was all sticky like something was spilled on it. Microwave was dirty as well.

The place is in the midst of a remodel and upgrade. So I'm sure it will be nice once all things are completed, but it is currently unimpressive, to put it kindly. The first room we were assigned was filthy with a broken AC. The staff was very understanding and promptly switched our room. The new room was much cleaner and cooler. But the property still needed repairs and the breakfast selection was not great

The towels and bedding were stained, there were holes in the bathroom walls, dispenser for shampoo and conditioner was empty. Stairs were bad and replaced with boards.

No phone in room, bathtub full of hair. Switched rooms, dirty bathroom and remote not working. Called and the lady said it was probably too late to have anyone fix it. Unhappy so tried to get my money back and they refused because I only had 15 minutes after check in to like/dislike my room. I had been there an hour because of all the trips to the office. The manager was very hateful!! The lady that tried to help me at first was sweet but was gone when I tried to get refund.

The room was hot and covered in drywall dust. It was hard to breathe.

Upon entering the room, we immediately noticed that the floor was incredibly dirty. As we looked closer, we discovered that the entire room lacked cleaning. This included stained towels, sheets with footprints and hair on them, and dirty counters, bathrooms, and lampshades. This was especially disappointing given that it was advertised as a remodeled room. When we contacted the front desk, the agent offered us replacement sheets and towels. However, when we went to the lobby to collect them, we found that these replacements were also stained, ripped, and had toilet paper washed and dried inside them. I have attached photos documenting the condition of the room and linens. Due to these unacceptable conditions, I wouldn't recommend this place to anyone

Great place for an overnight stay while traveling. Staff is super friendly, beds were comfy. Solid choice to stay here, would do it again if I am ever passing back through.

Soap "tablets" so tiny that they are hard to use

Our room had built in soap dispensers that were empty. The soap dispenser by the sink was broke so we had no way of actually washing our hands. The room needed to be painted there was holes patched and not painted. The bathtub could have used some cleaning as well it had a grey tint to it. The only thing I would give a five on is their staff was super nice when checking in.

The room itself was clean but the pool was green. Screaming woman at 2 am outside, and woke up to a crane outside our room.

There was bugs all over the floor. The bodywash shampoo conditioner dispenser was empty. The breakfast was awful.beds were reasonably comfortable

When we asked for extra towels they brought soil stained towels that looked like rags I would throw out. They seemed bothered we asked for extra towels. The mouldings around the room were badly damaged, unkept, missing in places and we also discovered holes in the wall behind the bathroom door. Hair dryer did not work. I will never stay at this dump again.

The room was very comfortable and the staff were amazing!

You could tell they were remodeling. Sawdust in the drawers. The bathtub was not clean and there was no stopper if you did want to take a bath.

When we first walked into our room there were so many flies in the window along with cobwebs, we killed 16 and there were still more. I went to the office for some sort of insect killer and was told they had none. I went out and bought my own. The towels in the room were well worn, gray dingy, 2 towels were stained with dirt and black grease, I had taken them to the front desk during checkout. We were in one of the newly renovated rooms. If the housekeepers take no pride in their responsibilities newly renovated means nothing. I will take an older clean room anytime.

This hotel is used to house welfare and disadvantage recipients. It is NOT a hotel for travelers. The room had chipped paint, items in the room from a previous visitor, and bugs in the bathroom. Notwithstanding the fact that a fire broke out from a room in the back of the hotel. This hotel either needs a complete gut renovation in order for travelers to stay, or it needs to be taken off of Expedia as a feasible hotel.

Clean rooms breakfast soso

I’ve stayed there twice now, the first I picked it simply due to closeness to the airport and UNLV Campus. The second because it was such a great place close to everything. First stay was a weekend the second was a 12 day stay. Both times very happy with breakfast, the rooms were comfy and clean. It’s super close to the airport so I worried about noise but hardly heard anything. Great value for the location, close to the strip and campus, ease of transportation both buses and quick Uber pickup. Not super fancy but clean,comfortable, and convenient!

I did NOT like anything about this property. It was filthy and shouldn’t be on anyone’s list of places to stay. I believe it is primarily an extended stay motel for traveling or migrant workers. I’ve never seen such a filthy hotel listed by Expedia. Very disappointing. I feel I should receive a full refund because I left and went to another hotel in town for the night where I could feel safe and enjoy a clean room.

it was cheap. the rooms lio

Hair in the bathtub, very old place needing repairs

I booked the room last minute while traveling because I was too tired to go any further. Went through Expedia. Nowhere does it State the facility was being remodeled. The place was a complete mess. Nothing was clean. Parking lot interior walkways nothing

It was under renovations the room I stayed in was not complete

Bathroom was not clean, bed had what looked like pee stains mattress pad

The whole property was dirty. Bed mattress, linen and towels were stained. Had to move to another hotel.

The property was supposed to be renovated. Yes there was new furniture. But the bathroom had dirt hanging from vent and had been painted over. The base of toilet and shower were yellow/ orange - not clean. There was painting projects incomplete and pipes sticking out of the wall in living area At breakfast the waffle irons were so greasy/ hasn’t been cleaned in weeks and weeks - didn’t want to use to make food to eat. I tried to leave when I saw the condition of the room - no refunds. The only choice was to go to a room that was even worse. Filthy. Don’t stay here. Expedia should be ashamed The hotel said my only recourse was with Expedia. . Don’t stay here. Do not believe Properties advertised as “renovated.” Hopefully Expedia will contact me. I have photos.

Room was clean. Bathroom was clean, although could use some repairs.

Amazing my grand baby loved it

4 nights stayed and was terrible service no one clean our room, everything was dirty from bed to bathroom eww nasty smell 0% recommended 👎

The motel is old and desperately in need of major renovations. The amenities are poor as well. The bathroom towels are thread bare and stained. I've never seen smaller bars of soap. The coffee maker was missing the basket. The breakfast was rather minimal, and of all things, they don't have artificial sweetener for the coffee - only sugar. We stayed here twice - once on our way to Colorado and again on the way back. The only reason we stayed a second time was because I had paid for the room in advance with no refund. We picked this hotel based on our past experiences of staying at La Quinta hotels. This experience makes me question using La Quinta in the future in situations where I am not familiar the particular hotel. There is no comparison between this dump and the beautiful La Quinta in Athens, AL.

Things were ok

First of all, the property was no longer a Wyndham hotel. The hotel was a dirty, the staff were not helpful and I didn't feel safe enough to fall asleep. If I weren't exhausted, I would have allowed them to keep my money and l would have gone to another hotel. DO NOT BOOK THIS HOTEL!

One of lights near bathroom area is not functioning.

Unfortunately, the room was a disaster. Toilet and bathtub were as stained as if it hadn’t been cleaned in two years (I took pics). Room was smelly, had broken/un repaired closets, blankets were smelly and stained. We don’t really mind staying at old building hotels, but dirt is a actually a healthy/safety issue. We can’t calculate how much bacteria and microbes were hidden there. Finally, there were at least 5 cockroaches that we were able to see, and God knows how many more we didn’t see!

My room was not cleaned during my visit and I had to go to the front desk to request clean towels

.

Limited parking no shampoo or wash in shower towels looked dirty

.

We booked two rooms, one for my wife and myself, one for our adult son. The floors and the coffee maker tray were dirty in ours, there was an obvious water leak in our bathroom; a piece of the baseboard was loose, black mold covered the wall behind it. The towels and sheets were threadbare; towels could have used a good bleaching. Our son’s room did not have a coffee maker or hangers in his closet. He was awakened by a couple who unlocked the door to his room at 1:15 am. We’re debating whether we want to go through the same nightmare on our return trip, since we’re booked on a non-refundable basis. Shame on Wyndham for attaching its name to such a dump!

Reception girl was fine but the room, motel and area was downright scary.

They did not have my Expedia reservation in the computer, but the manager finally figured it out and made it right. The room was clean and temp control was fine. The grounds were old and needed lots of repairs, but the pool was clean and sparkling. Good parking right at my door. I didn’t eat the breakfast —- just took coffee with me and got back on the road.

To start off when we arrived are room was not clean and we had to wait for another room. Inside the room it smelled horrible. I had to clean the filters inside the air conditioner and that didn't really help. Honestly the smell came back. Inside the bathroom...where do I start, the fan didn't work even though there was a vent that was covered in dust. The ceiling had mold, the toilet stopped working 3 times before my husband actually fixed it himself. The shower and the tub both ran at the same time. The sink faucet water came out violently which cause water to get on anything on the counter. The leg on the table was broke and that made the table wabble out of control. The managers all have poor attitudes. The staff outside of them where cool. The grounds the parking lot is completely filthy. The garbage can remained full the entire time we stayed which was 5 nights. I had to leave the garbage along with the other garbage that the other tenants left right outside the building and it smelled horrible...and the birds got there pick at it so good for them. I did not even try the breakfast. It was not even appeasing to the eye.

We needed a place to lay our head for a few hours and decided on a no frills spot. The entire hotel need to be updated. The room was just ok. Nothing special but the bathroom needed lots of work. The towels had brown stains on them and when we requested more they were ok. Old and worn, but ok. The thing that really irritated us is we were getting our things ready to head out early, and someone with a key came in our room without knocking or announcing themselves. Completely unacceptable! If I'm ever in Amarillo again, I definitely would never stay here again!!

Disgusting room. Drains clogged, coffee maker broken, sticky floors. $168 for one night. Very disappointed.

This was a terrible stay. We booked at least a week in advance for two king rooms and confirmed the stay. When we arrived on Friday at 10pm they no longer had Altherr rooms available. I was first told

It was good well kept rooms and comfy beds. Not a bad property to stay at.

👍

They was trash can in the move and the smoke alarm was not in the room.. We to have breakfast and there was no coffee creamer.... They saybthey are remolded but if you rent a room those things are needed......

These hotels by Wyndham used to be nice but now they are run down. Threadbare towels. Lamp had a short in it. Coffee pot was missing the part you put the coffee in. Soap so small it’s ridiculous! Floor was dirty! Our wall needed repainting. They stuccoed it and left it like that.

Bathroom door would not close. Very little breakfast food available; no coffee, only waffle mix available, what was there was not something one would want to eat. No noise/sound dampening. Very noisy all night long - folks arguing, baby crying, and noise from the parking lots.

Property is dirty and in disrepair

Ok

we had a reservation for 3 days when we got to the hotel I was informed that they didn't had any rooms available they blame Expedia for overlooking their hotel i call them numerous times on my way there to make sure my booking was good but they never answered their phone when I showed them how many times i called they say they were busy thats why they never answered any of my calls and it was not only me other customers had the same problem when they arrived we were all mad we al had kid's and no place to sleep

My wife killed two cockroaches in the bathroom, the bathtub was pealing, the door you had to slam it to get it to close. There was no parking because of all the shipping containers.

The staff was amazing but the room was old and need a serious update

It was just ok

Don’t not stay here. We left after 2 minutes walking into the room. Room was unclean candy melted on the wall next to the entrance. Bed had bed bugs. There was a full size fridge and was dirty with drug substance on top of it . It look nothing like the pictures posted on website.

Rooms were dirty. Loveseat and chairs were have some spots on it, have to cover with blanket to be able seat on them. Sink disattached from counter, door in bathroom wasn't closing. Bathtub repair and bottom i guess couldn't repair so they put some sticky bathroom sticker on the bottom and some coners is pilling off.

Shower was so dirty that we didn't use it at all. Towels were more like rags than Towels. Bedsheet had a hole in it. Window was broken and wouldn't close.

The concrete steps replaced by old wood were scary.

It was loud. People screamed throughout the night.

Gross room. Filthy. Ever again

Budget hotel, over priced for the basic amenities. I won't recommend this place. Front desk guy was not even welcoming me when I was checking in. For issuing access card(was first in line), he took his own sweet time. The other lady who was there at front desk was good.

In short, I would not recommend. Staff was the only positive.

There was a flooded closet, water leak they could not move me to another room. The hotel was occupied by construction workers, it was noisy all night.

The next morning, we went for breakfast across the parking lot. So, we left our luggage in the room before checking out. We returned a couple of minutes after 10:00 and were already locked out of our room even though check out was not until 11:00. I walked across the parking lot to get the room opened. I was questioned why I needed access to the room. After gaining access we loaded our luggage and were about to leave, we realized we had forgotten one item. Unfortunately we had to talk with the extremely rude front desk person. We were very loudly yelled at for inconveniencing him to come open the door. Along with some other colorful profanities. This all happened in front of our kid. Mind you we did not address or escalate his anger. We calmly waited for him to open the door. I would never recommend this place to my worst enemies.

This building is horrible. Half of the room face a dumpster with homeless and people screaming. The building should be torn down. The room had cob webs, 4 flies I had to kill, bathtub was peeling paint, dirty drapes that were half hanging, filthy stained chair. I ripped off the bed spread to sleep on the sheets with my clothes on. I got there at 11 pm and left at 7 am. Sliver of soap the thickness of a dime and size of a quarter or less. No place to walk a dog, parking full, storage containers are using half of the parking. Keep driving- this was nasty.

This La Quinta is a very old property that suffers from long deferred maintenance. I'm not sure all of the building is structurally sound. Wyndham should either: Schedule a major property rehabilitation project, or decommission the facility entirely. On a positive note, our bed was excellent.