TownePlace Suites by Marriott Amarillo West/Medical Center

The room was muggy and smelled weird. The room was badly renovated, looks much worse than pictures. Also who thought that baby blue wall was a good idea?

The rooms and staff were great and very welcoming. Nothing

The staff was great. Went for a family reunion. I hope we have it there agajn next year. Breakfast was great, I just wish the girls working breakfast would put out a tip jar, room clean, parking is aplenty.

The staff is always most friendly and I feel I have come to know them. They always make me feel welcome and valued. The breakfast is fresh and very good, and the room is always spotless. I can't imagine staying anywhere else.

The pool room door wasnt unlocking with my key

Exceptional

Clean rooms, staff offered late check out, friendly staff

Clean room and Hotel. Building outside the hotel was questionable.

The toilet wooden flush and instead of sending someone up to help they handed my husband a plunger. It never did flush well.

There was not bar soap to wash our hands at the bathroom sink.

Very good

Check-in was perfect with a staff that was friendly and helpful. Room was very clean and spacious. Breakfast was great with a lot of options for adults and children. Pool area was lovely and our granddaughter enjoyed it very much. Very nice place to stay and we will definitely be back!

This hotel was a not the best representation of Marriott, will not choose this hotel again.

Room was great! Beds were cozy and quiet. Didn’t get to use the pool in the evenings. It was always very full off children and I think maybe from the parties they were hosting. Couldn’t swear to that one though. Breakfast was great! Lots of options. I would stay here again.

Seems like a newer place. Great location

Beautiful Impeccable Quality World Class...

Beautiful Impeccable Quality World Class Service

Nice property, didn’t like the location. Lot of other hotels in close proximity. Parking wasn’t the best.

Staff was very friendly and helpful. Property was very clean. I especially loved the music playing throughout the pool area and atrium. It gave a very festive vibe like I was at a resort. No negatives , it was great.

Staff was very friendly and helpful. Property was very clean. I especially loved the music playing throughout the pool area and atrium. It gave a very festive vibe like I was at a resort. No negatives , it was great.

Super clean, safe and comfortable! Everything was perfect!

Everything was perfect!

Nice hot tub. Clean. Comfortable beds. A lot of light though, bring an eye cover to sleep. Decent breakfast buffet. At the very beginning that I walked in I felt a little ignored. The attendant literally asked me the same question several times and proceeded to keep answering the phone, which I’m sure most places do. She was the only one at the front so I felt that that might be why and then we she hung up the phone she was more focused.

Nice hot tub. Clean. Comfortable beds. A lot of light though, bring an eye cover to sleep. Decent breakfast buffet. At the very beginning that I walked in I felt a little ignored. The attendant literally asked me the same question several times and proceeded to keep answering the phone, which I’m sure most places do. She was the only one at the front so I felt that that might be why and then we she hung up the phone she was more focused.

Very good

Excellent breakfast. Clean.

WHAT I LIKE THE MOST, WAS THE POOL, WATER WAS HOT, PERFECT FOR TODDLERS, ALMOST AS HOT AS THE JACUZY. BREAKFAST WAS THE SAME EVERY DAY, FOR 4 DAYS, NOT SO MAY OPTIONS.

Great stay. Highly recommend.

WHAT I LIKE THE MOST, WAS THE POOL, WATER WAS HOT, PERFECT FOR TODDLERS, ALMOST AS HOT AS THE JACUZY. BREAKFAST WAS THE SAME EVERY DAY, FOR 4 DAYS, NOT SO MAY OPTIONS.

The customer service and breakfast was excellent. I loved that they had a waffle maker. The fact that it was right next to another hotel. It made it a little confusing when arriving and figuring out where it was. The parking area leading up to the hotel needs maintenance but that’s more of the other establishment upkeep.

The customer service and breakfast was excellent. I loved that they had a waffle maker. The fact that it was right next to another hotel. It made it a little confusing when arriving and figuring out where it was. The parking area leading up to the hotel needs maintenance but that’s more of the other establishment upkeep.

clean and quiet

Exceptional

heated pool, nice hotel

Newer hotel. Very very odd entrance through a parking lot of other businesses. Gym smelled so badly of mildew n hot. Bleh … staff seemed easy going. It was very busy. It was just an odd stay n odd hotel. Crowded with dogs and families n kinda crazy in the common areas … not a favorite for me

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The staff were amazing. Coretta provided excellent customer service and was extremely helpful with our accommodations.

Yes

Great people, amazing place and service also was great

Room was clean and staff was very helpful and friendly.

Clean rooms and great breakfast

Check in was quick and really great spacious ans Clean rooms

We've stayed here every time we're passing through and it has always been clean, the staff is very nice, and the free breakfast is good.

Rough area with a couple crappy hotels right next door. Very close to the freeway too. The hotel itself and the staff were nice but this is not a 4 or 5 star hotel if that’s what you’re looking for.

Clean room, kind staff

Very nice hotel

Check in staff was not very attentive. Worked on her current “job for a good five minutes before addressing my check-in at 11 pm. Not until somebody else walked in and need to check in as well. Did she decide that her current task could wait and she should attend to the guests. She was otherwise friendly just not very attentive.

good

Clean rooms and very nice staff. Great place to stay.

Spotless room, nice size with nice kitchen and dining area. Nice, big bathroom. Loved this hotel.

Very nice staff. Nice place overall. Clean pool. Comfortable bed. Good amenities.

Clean and up to date room with kitchen.

Clean room, front desk ladies were sweet.

room was good

Room was very clean and staff were very professional and friendly.

I was a frequent costumer I used to stay in this hotel every month due to my work. The manager is v nice and professional. However this time the new front desk lady her name is Bridget was v unprofessional, rude and lack communication skills. Inconvenience during check in, check out. Also I stayed 1 week had 2 times room service when they just did the bed and picked up trash, no cleaning otherwise.

Yes

The whole experience was outstanding

Everything was clean and nice rooms. Very pleasant staff.

Always easy to check in. Rooms are clean and it’s pretty quiet.

Easy check in

This is my second stay at this hotel. I really like - the front desk is friendly and responsive, the rooms are clean, the lobby is beautiful, and the free breakfast is delicious. The little kitchen in the room has all the necessary cookware - it’s just perfect. I would definitely recommend staying here.

I had a perfect stay here… the room was spacious and full of all the amenities needed and beyond… staff was accommodating and helpful with my requests… I love the safe and secure parking area in front as well.

great hotel!

The front desk put us in the worst room-the nearest one to I-40 the first night. Lots lots of road noise. We requested the refund for the second night but they refused. Instead they gave us another room. Better. Breakfast tastes bad. The way into the hotel there's a deep pit.

Very friendly, helpful staff that recognized my birthday with a card and free item from market! Amazing room and excellent breakfast with hot healthy choices as well as a variety of cold cereal. The breakfast is one of the best breakfasts I’ve ever seen @ any Marriott properties.

Room was excellent, bedding comfortable, kitchenette and bathroom pristine.

A little more cleanliness would have been perfect

Such a great hotel. But the holes in the shared driveways big enough to swallow a car. This is the only issue

Very nice, convenient, clean.

This is a wonderful hotel! Everything looks brand new. Bed was so comfortable!

Our room was very nice and comfortable! Breakfast was very good with many options. Staff was very friendly. I would definitely stay here again!

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Nice place and location

We arrived late and exhausted. The room was very clean and the beds were extremely comfortable.

Improve parking

My room had a peculiar odor and made it hard for me to sleep

Staff over sprays elevators and eating area and foyer. Was trying to take elevator and they sprayed both elevators at 9am with a cleaning bottle that pretty much you couldn’t enter for twenty min. The hotel smells like toxic cleaner. Limited English speaking staff only the fro t desk person could talk to.

Spectacular, pleasant experience

Favorite place to stay in Amarillo by far!! Nice hotel with great amenities.

Room was spacious & well equipped with necessary cooking supplies. Did NOT have walk-in shower. Tubs are safety hazard.

Booked this reservation on a road trip with my family. At 11 pm got a message saying they have no rooms and had no way of contacting me (despite providing my phone number). When we went there they said they had a room and upon unloading all of our baggage the room had mattresses up against the wall, without sheets, incredibly filthy. Not to mention we a

I wasnt expecting this hotel to be as fancy as it was. Whenever it showed that they had suites i wasnt expecting a studio style room with a beautiful shower and spacious layout, but i was pleasantly surprised. They also had a pool and workout room on location.

Great stay for one day!

Charged twice for one night stay.

Be careful on arrival - 3 different hotels are all clustered together, and it’s difficult to tell which is which. The signage could be better, especially since it is offset back from the main road.

Great hotel

Wonderful hotel. Entrance is a little tricky to find.

Great staff and property. Extremely clean.

This was a great stop for our family of 7 travelling from Colorado. Rooms were spacious, very clean, and service was friendly. Would stay again.

Very bad water pressure.

Great hotel

Very nice hotel

Great response when we needed maintenance to stop a squeaky bathroom door. He was onsite even though it was around 9:30 pm. Staff at the front desk welcomed us as soon as we walked in, We will stay here again.

Comfortable and clean!

Hotel was clean staff was friendly.

Excellent room & facilities

Nice place clean and friendly staff

The bathroom water took a long time to get hot. There was no "to-go" cups in the room. Since we were leaving earlier than breakfast (5:00am) and we didn't want to have to get cups dirty, we would have liked to have something to take our coffee with us in the morning. Pillows were uncomfortable. We have enjoyed our previous stay with this hotel chain and likely will in the future also, yet, this was not the most confortable stay.

Great clean hotel. Big rooms!

Great place

This was a lovely hotel. We ended up having a roll in shower because it was the last suite available. It would have been nice to know that there were no normal suites. Normally it would have been okay, but they need to have curved shower curtains for these showers. The shower curtain kept sticking to us so we had to leave it open to shower. Bed was comfortable and clean. The hot tub was great. Breakfast was full of options and well put out. Overall this was a great place for a one night stay in Amarillo

Fitness room

A Rat was in the Room

Great stay here! Friendly staff, clean and good breakfast!

Clean, comfortable the pool was a little crowded but still the kids enjoyed. Breakfast was great!

Had two different rooms both were nasty dirty. If everything in town wasn’t sold out I would have left

The TV software was extremely slow and made using and switching channels. Very frustrating.. other than the TV the hotel room and the property itself was fine.

Super clean, silent good parking area

The hotel was really nice, you could tell it was new. The rooms were great, comfy beds, great air conditioner and kitchen. Really enjoyed our short stay.

Clean, comfortable, great breakfast , looks like new, perfect for one night stop or business trip.

Good

Place was very nice. Parking lot was super well lit

Hotel was fine, good location. Staff could be friendlier. Smells like horses in this area beware. Toilet paper and paper towels were about 1 ply.

Great lil room with everything you need. As a tall man, the high shower head was an added bonus!

TownePlace Suites was the perfect place to stop during our travels. Excellent value. Nice studio room, large bathroom and very quiet location. Pet friendly, there were plenty of nice grassy areas outside with dog stations to dispose of any waste. Will be staying here again for sure!

The facility was amazing, clean and comfortable. Breakfast was better than most and very complete. Host was very friendly and staff was great.

Had a great time there

Good stay and great breakfast bar.

just great!