Springhill Suites by Marriott Amarillo

The facility was clean, however, the wifi wasn't working.

Close to hwy and restaurants, very clean. Na

We've stayed here before and really like the suites, plenty of room and very comfortable beds. However this last stay there was a heavy storm that pasted through and knocked out a majority of their water heaters, certainly not their fault but the staff basically just said take a quick shower. Again, not the fault of the property, but a discount would have been appreciated.

Great place to stay in Amarillo.

Dirty, no phone, smells, beds dirty...

Great stay overall. Fruit at breakfast was not freah

The hotel was very clean The staff were friendly and the location was close to many restaurants.

I arrived at 10pm, was given keys to not 1, but 2 dirty rooms. The desk person had to go and finish cleaning the room I finally got. I made reservations weeks ago, and had no clean rooms when I arrived.

Friendly clean and restful

Clean bedding Quiet Large Bathroom Cleanliness could have been better

Convenient

Large room. was decent for a stopover.

Clean, comfortable bed with wonderful sheets. I would have given a five star but it has places that look worn and dated. Water also needs to be treated for taste.

The hotel was okay. We specifically booked this hotel because of it having a bar but when we got there we were told the bar was closed. The pool was green, not able to swim. We also woke up the next morning to ants being all over the A/C unit and the hallway on the 3rd floor smelled of urine.

Great place! Clean once helpful staff. Good breakfast! Convenient location. Within walking distance to several restaurants!

Great Hotel

Pleasant and quiet.

They seemed to be short staffed and not very friendly. We came on Memorial Day weekend, and the pool was closed, we specifically chose this place because of the pool.

Great location and hotel

Clean room, helpful staff

Great stay

Excellent!

Nice place

Hallways had a bad stitch to them. Maybe adding air freshners or shampooing the carpets once in awhile

Comfortable beds, quiet rooms, near restaurants and freeway. Perfect stop in our way to Santa Fe

NO ESPN!!! The newer tv's...like in the room we stayed in..did not have ESPN or other channels to watch the NCAA final four basketball games!! And Marriot/Bonvoy is a sponsor!! Fortunately we were able to watch the games in the bar in the lobby. Ice machine on the floor was out-of-order TV in the room was hanging wonky..broken spot light on one side of the bed.

Who in the world and why would you design the bathroom with a barn door with a glass panel?Why? At night if you're using the bathroom, the l8ght being on floods the entire room waking up the others. If you anyways install such door at least use a better quality track so, again won't wake up others from the noise it makes

We paid for a king suite and when we arrived they told us that they had oversold the king rooms so we were given 2 queens. Disappointing. The bar closed down at 10 pm so our much anticipated glad of wine was not to be. She was actually still serving customers but she had already counted her drawer so that was a bit annoying. We had an issue with the AC so we traveled donators again and they had a guy at the front desk who was supposed to follow us up. After 30 minutes in a warm room we tried to call the front desk but the phone in our room was not working. After about 45 minutes he finally shows up at which time we told him that we had figured it out by using the wall mount controller and not the unit controller. Breakfast was typical but when we got down there they and a few potatoes and eggs, the entire line needed to be replenished but to my knowledge it was not. Very disappointing…..

Clean, quiet, great location

We were on a girls trip headed to Angel Fire and stopped half way in Amarillo. We didn’t check in until after midnight. The guy at the front desk was very welcoming and very helpful. (christopher blake noel) The room was clean and the perfect size for what we needed. The beds were very comfortable. Will stay here again and would recommend it.

The parking lot had many holes.

Staff was very friendly and went above and beyond to make our stay a great one. Large rooms and well maintained.

It would have been better if there is no problem with cold/hot water system in room. However they fixed it pretty quickly. I am giving one less star so this can be included in their routine checks before allocating rooms. Overall great stay.

We were able to check into our room early. Large spacious rooms with great quality. Staff went above and beyond.

Spacious room for 6 people. Great breakfast. Clean and safe.

Breakfast good.

Efficient & friendly

Large room for family traveling with kids. Good area and convenient for getting around Amarillo and surrounding areas. Breakfast options were very limited during our stay.

Breakfast was OK. Coffee good. Beds were comfortable. Sofa in room 322 needs cleaning.

Overall, we had a good stay and everything was satisfactory. The only concern was cleanliness, particularly the couch, which appeared dirty and could use better cleaning.

Nothing The staff didn’t no anything! We had to change room. Upon checkin the person checking us in said the fourth floor was the best as far as receptions d Wi-Fi. That was incorrect and had to change rooms. This room was worse. There were ANTS in the bathroom a crack in the floor of the shower and the shower door was falling off. We will never stay here again!

Clean and safe room!

The staff was super friendly and the accommodations were great! Breakfast was the cherry on top

K

Staff was very friendly and the room was very clean.

Everything went well but our room did not get cleaned

The room was very clean! Excellent bed! If you get a room by the road you will wake up to road noise.

It was perfect

Big clean room. Limited hot water.

Hotel facility

We specifically called the hotel to make sure the lounge would be open. We wanted to have a couple drinks after driving all day. We got there and it was not open went to our room and the restroom trashcan was still full of trash. Got up the next morning to take a shower and we had no hot water

Great place

Great clean room, no internet

We had a pleasant stay and everything was good. Breakfast on Thanksgiving morning was excellent!

Clean and courteous

Great 👍

Clean and cool room and the beds and pillow were amazing!!! I wish I could have taken advantage of the 12 pm check out because I could have enjoyed the bed much more! Friendly staff! We travel through Amarillo and usually book different hotels but I think I’ll always stay here now.

This is now my favorite hotel! Such well appointed rooms the design is fabulous. So comfortable and peaceful. Love the large closet in the room. Felt more like a small studio apartment than a hotel room. Staff was absolutely fabulous. The lobby well stocked with water and other needs you might come across. This is my new go to hotel in Amarillo. Also located right behind two steakhouses that are in close walking distance.

Clean room and nice beds. Breakfast was not great, though.

Very nice hotel the staff is amazing and the rooms are so clean and nice and quiet

The room setup is great w a couch and desk Our room phone didn’t work

Walking distance to many great restaurants

Yes all good

Very nice place. Couldn’t believe the price. Staff was beyond nice and helpful

did not eat breakfast

breakfast was good, but need more selections.

We'd definitely stay here again.

Parking area really needs to be re-paved...Cockroachs outside back entrance.. staff was very good...

The room phone didn’t work, I reserved a king bed and got 2 queens in a handicapped room. The toilet leaked. The shower had someone else’s hair in it… the parking lot had huge pot holes in it. Won’t stay here again.

Everything was amazing. Cleaning crew was awesome

Couch needed cleaning on right arm of chair and no trash bags in out waste baskets.

We liked being able to walk to our choice of restaurants, the hotel staff were great.

much traffic noise from I-40 traffic

Room was clean, well appointed, and beds/pillows were comfortable. The room was very warm when we arrived - it’s August and the A/C was set to way too high at 79. The bathroom sink in room 322 would fill with water anytime it was used so there was obviously a clog. There were not enough outlets in the room for 4 people who needed to charge phones, ear buds, watches, iPads, and laptops. It would be great if USB-C ports could be installed for those whose devices don’t use USB. Also, breakfast was atrocious- scrambled eggs were flavorless, pork sausage was unappetizing, rubbery and did not look like actual meat. Frosted Flakes tasted bland, and boxed milk was watery.

Very nice property for overnight stay after long drive. Nice bed, sheets and comforter. Great front desk agent for evening check in.

We love this place! Nothing

The beds and bedding were so comfortable. Staff very friendly and helpful.

Great staff and facilities

Breakfast was ice cold literally...

Clean and comfortable-would stay again.

There were ants on the floor and desk area. Very disappointed. I’m glad we were just passing through.

The staff were so nice and helpful!! Clean room with comfortable beds and lots of space! Great location with lots of things to do close by!!

Very nice & spacious room for our family with small children.

The room was nice but the couch bed was dirty and the bathroom door was see through.

Nice

Nice and spacious, shower head needs to be replaced but otherwise good, wifi was out when we arrived but got restored eventually

Staff was great at check in. Very helpful and friendly. However, we had ants in our bathroom and on our nightstand. The walls are also pretty thin. We could hear the person in the next room snoring.

Great location. Easy on and off from the Interstate

Clean rooms and plenty of food options around

This was clean. The person in charge was kinda rude to mu husband and daughter when they were in the gym working out.

Had bar and common area for gathering up front. Clean. Friendly staff. Accommodating.

Comfortable. Defiantly first choice on our next trip.

Great property, clean, newer, comfortable bed would stay here again!

We stayed at many different brands of hotels across 3 weeks. By far the best one. Even the manager helped us greatly. The morning food service staff was Great. This was a very enjoyable experience.

2. Staff was amazing and accommodating. 3. There were 3 tv’s behind the bar. All of them were on news channels that had the same propaganda. It would have been great if the hotel showed differing views for all Americans. The volume was low, so we were able to focus on the breakfast.

Great location in Amarillo if you need a quick one night stay. Nothing. It was outstanding.

We can’t sleep at all because the noise from the room above was so bad And we have to change the room at 2:30 in the morning because of that We have a very bad experience staying at this hotel

I loved how clean everything was! And it’s just super nice in general! The staff was so helpful in getting everything we needed for our babys first time in a hotel. They were all so friendly!

Nice people and good location.

Friendly staff

Front desk staff was very helpful. Restaurants close by and could easily walk to them.

We use this property every year on our way to and from Colorado. We love it.

Eric at Reception was superb

The hotel.is nice and new. Staff were friendly and went out of their way to make us feel at home. We there when a.ton of people were traveling through and everyone was still so good. A for sure.

Front desk staff were amazing. Nice bar area. Lovely stay.

It’s nice.

Wonderful!

Close to attractions

I was told the System was broken and may be fixed around 9AM. No help for me because I need to leave earlier than that. I was told I had to do the leg work to be refunded since i booked through Expedia and the manager will not be back until Monday. Horrible experience. I will never stay here again.

Very clean hotel overall, bartender was the best part! She’s amazing and was so much fun. We will be staying there again on our trips

If you want hot water, don’t stay here.

Excellent

We stay at this hotel when visiting my daughter. It’s modern lobby and rooms make the stay amazing. The service desk employees are helpful and accommodating to my needs during my stay. The location is convenient with multiple restaurants in walking distance.

Rooms were quiet, beautiful, clean. Breakfast was good

Great staff and friendly.

Lobby was clean. Staff we encountered were efficient. Breakfast was the standard fare, but warm and well made.

Great beds and customer service! Asked for a late checkout and it was not a problem.

I have previously stayed at Hyatt Place in various states. This particular location was my least favorite. Upon arriving to our one-bedroom suite after a long day of travel, we discovered there were no essentials in the room. There were no towels in the bathroom nor bedding provided for the Pull out couch bed. With it being late fall, temperature drops to low 40's sometimes 30's. We waited an hour to be informed there was no comforters that could be located by staff. The thermostat connected to the central heating system is sensored. If movement is not detected, there is no heat. Which causes the room to be very cold when sleeping. The breakfast selections were awful and very minimal. Overall, my family and I will not stay at this location again

The stay was great. The bed was perfect. However, there were small details that would make me second guess staying here again. The coffee bar was not fully restocked in my room with supplies, and the shower managed to leak water all over the floor. There were also a few small things that i'm not sure were properly cleaned/prepped for my stay or if they were that way on purpose.

Will stay again due to convenience and customer service.