Spark by Hilton Amarillo Medical Center

Staff is very pleasant. Rooms are clean and beds are comfortable. Will stay again

Excellent staff clean room

What did I like? The bed was comfortable. Pool closed, hot breakfast didn't show up, staff wouldn't even show up for checkout no matter how long we dinged the bell. We ended up just leaving the keys and hoping that they checked us out!

It’s great for business travelers

No clock or alarm. No microwave very sparce for relaxing chair bathtub caulking showing signs of molds

Rooms were not clean. Bathtub was nasty, looked like it had not been cleaned. The person at the front desk was not friendly.

Paid for the room on Expedia and then the hotel charged me also! No one will help me resolve the issue

Clean rooms. Staff was very courteous and helpful.

Great environment , very clean and good food

The location is good its close to a lot different restaurants and businesses I didn’t like the unprofessionalism of the front desk. I had an issue with my room and I addressed it ( my room looked like it hadn’t been cleaned) she was rude and unprofessional and the hotel manager was also no help. I do not recommend this hotel.

I was able to get a beautiful room from a third-party for what we could afford. Since we are seniors, we are on a strict budget and only go there for a doctors appointments. The front desk girl was not real friendly at checkout. When we went there before she was new. I later went to pay for a purchase from the fridge and no one was there and then I waited in again she was not that friendly.

Not satified

Close to the medical center. Comfortable beds and pillows Such a disappointment based on other Sparks. I had moved my reservation one day forward via booking. Got to the hotel and they claimed the reservation was never moved. They charged me a no show and released the reservation. Agreed to credit me cancellation fee. Had to rebook entire reservation and pay up front. Booking.com covered the difference in price, but it took a few days for all the money to sort itself out. We then found out the pool/spa is closed and has been for two years. When we get into it room and notice there's no microwave. Front desk says they've been asking management to replace them but hadn't happened. They had one in the snack area for community use. Woke up the next morning to find there was absolutely no soundproofing between our room and the pantry that they had put us into. every morning there was banging cabinets and utensils. Staff was obviously not pleased to be at work and only mildly polite. Overall quite a disappointment. Why would you pay for going rates when the amenities are sub par?

That staff was distracted on the phone have to ask where was our room and we checked in it soon as we walked in the room smell like pee especially in the bathroom it was sticky nasty .... Will not recommend or stay again

Rooms were clean and the bed was comfortable for a good night sleep. Breakfast was okay if you need something to get going. The room was really cool to cold, the AC works very well.

It was OK nothing to worry about breakfast was good

Very clean! Our room was above the electric front doors opening and closing very noisy!

The air conditioner was like a freight train and since it was 102 degrees it was necessary to have on all night. Quieter manchinery

The following day at check out, we were greeted by two rude, judgmental, and constantly snickering staff. She made my partner and I feel dumb, but really it was their lack of professionalism that was frustrating them. We had no choice, it was the only hotel within the area. The amenities were exceptional.

I used Hotels.com to book a room at Spark by Hilton on my way home from Louisiana to Colorado. I will say that I will probably never stay at a Spark hotel again. The front desk clerk was initially not terribly pleasant but also not rude, just rather blah as if she didn't want to be there and didn't want to help. I loaded my things onto a cart and went to my room. Immediately took the cart back downstairs. Went back to my room and after the door shut, I tried to lock the deadbolt and was unable to do so. Called the front desk and got no answer so I went downstairs again. Waited for the desk clerk to come inside from vaping or something. Told her I couldn't lock the door and that I was not comfortable in a room where the deadbolt didn't lock and asked to be moved. Also told her it looked as if it had been broken into before. She told me she could not move me because they were sold out. I said that I didn't think the entire hotel had been checked into yet so couldn't she move me and put someone else there? Her response was no and that she would come up and try to deadbolt my door. I called Hilton Customer Service, who tried to call the front desk and got no answer but thought they should move me too. The desk clerk came up and couldn't lock the door either but still said she couldn't move me. I told the Hilton CS lady this and she called the desk clerk who answered while still at my door. She then called a manager who agreed to move me. Had to relocate bags etc. Just bad serv,

It was convenient and clean and had a nice breakfast selection the next morning When we arrived, the front desk clerk was outside in her car smoking ,her sweatshirt was dirty. She had on shorts and sneakers. Look like she had just woken up. That was probably the least professional I’ve ever seen anyone at a front desk look.

The only reason I picked this property, was their indoor pool. The property did not disclose their pool was closed.

Hotels with bugs get the worst ratings possible!

Clean and comfortable, but is an older property.

Small cockroaches in the bathroom and in the room

1

Clean and comfortable. Staff welcoming.

The staff was friendly Loose railings in the bathtub.

The room was spotless but heavy smell of bleach in the room and the area by the elevators on the second floor smelled like horse manure. All day coffee and hot water in the lobby were ice cold. It would have been helpful to have a coffee maker in the room. Breakfast was very good. Driveway and parking lot desperately needs to be resurfaced.

Needs some sprucing up. The grout and caulk in the bathroom was shoddy. Lot of little fixes needed : landscaping, tub outdated, caulk and grout missing Great value though.

The shower was dirty, the carpet was dusty on the edges, in the middle of the night I woke up to some insects crawling on my head turned the light and there were three flying bugs in the room after killing them I inspected the room for bugs and under the a/c unit there were two dead water bugs. The customer service was great but the cleanliness made our stay uncomfortable good thing we were there for one night

The tub was dirty, and the faucet was old. The floor was very sticky needed some mopping. The housekeeping employees were taking up space while I was getting my coffee.

Good breakfast

Staff did not want to be there- Ive never heard someone huff and puff so many times just for a check in on a pre reserved and paid for stay. I waited at the counter for a couple minutes while the lady finished her video on the phone. She asked me after she was done watching it- if she could help me. I handed my ID and card for deposit said I already had reservations for the night. any other hotel I go to. This takes 2-3 min max. This was a 10 min exchange for all attitude and that I disrupted her from what she was doing just so I could get my keys. Hotel room was set up fine. there were multiple bugs in the bathroom, a family of beetles and a few spiders and webs. The rooms are not at all soundproof. you can hear everything around you. It is my fault for finding a hotel last minute-

We were told we had to have things picked up for the maids to come in. Not sure what that means or why you clean up for the maids. I do know they did not come the first day and nothing was out except toiletries in the bathroom. But overall it was a clean and quiet place.

Very bad experience here I didn’t arrive until around 2 am and was told I couldn’t check in. 😡that they had already done the switch on computer so not a good experience at all

.

Hallway smelled like dog pee. People not so friendly and weird odor in room I thoight it was an updated hotel but its old.

My reservations was not in the system had to go to a different motel Was on hold for almost an hour waiting on someone to try to fix the situation and it never got fixed as far as the area and everything that I did see everything was nice and clean the desk clerk was trying to help, but couldn’t figure that out either where my reservation was

It sat behind a new Pizza Hut.

Right off freeway, lots of places to eat nearby, very friendly and courteous staff

The lady at the front desk was extremely nice and helpful.

I was traveling and checked in super late. Room was great and very clean. Cassandra checked me in and she was super sweet and very helpful. Would definitely stay there again.

We needed a reasonable, pet friendly stay right off the freeway and this met all our expectations. The parking lot was open enough for the U-Haul and car trailer, so it was easy to get in and out. The staff were very helpful.

Clean Dog friendly One elevator was clanking

When we arrived at the spark hotel the tv wasn’t working. So they lit me in another room. Then we went in that room the a/c wasn’t working. And they refused to move me again. I asked to speak to the manager and she didn’t want to even speak of address me. Then she di ally did she told us we should just leave. Instead of just checking us into a room with functioning a/c and tv. It is not my fault these amenities weren’t working. But I paid for them and don’t think I should be sitting in a hot room, and should be able to watch tv as well. I wouldn’t stay with them again and don’t recommend then because clearly their staff needs training on how to treat paying customers.

For the price, and for just an overnight stay, the lodging was adequate.

Perfect location. Hotel was refurbished but missed lote of construction detalles

Room, especially the shower was disgusting at best. Floor in the walk-in shower was uneven and IMOO a tripping hazard. The grout along the floor was cracked and chipping away. The bathroom in general was in disrepair

It was ok

Location was good for our needs. Halls were hot. Would have liked more seating in our rooms

The bathtub was not the cleanest. The drains in both the bath tub and sink drained very slow. They charge 25 more for have a cat compared to a dog for “cleanliness” reasons which doesn’t make sense

The front desk staff are very helpful. Very efficient and responsive to guest requests.

The people hanging around the property and in the stairwells were definitely questionable

Everything was PERFECT!!

Do not stay at this hotel!! Lack if cleaness and deteriorated location.

Good value, clean room nice people, attentive staff

The first time staying there. The room was clean and the bed was comfortable. Will recommend to others

Comida Instalaciones Personal

Near some amazing restaurants, close but not too close to the Hwy

Clean comfortable room. Excellent breakfast Staff was super nice

The hotel has been renovated, but the beds, air conditioning and shower/tub leave a lot to be desired. Front desk taff was mostly unfriendly and not welcoming. Will not be staying there again.

Hotel staff just seemed like she didn’t want to be there. Bathroom in room was terrible. Shower dirty, toilet lid was not the right lid for the toilet, floor in bad shape.

lights in elevator were out. Had to use torch lights

Arrived very late at night (after midnight). Had no issues checking in. Staff was friendly. Rooms definitely need to be updated. Beds were okay. Towels need to be replaced. Overall our experience was fine, all we needed was a place to shower and sleep. We asked for late checkout and were only given 30 minutes.

Room was clean. Walked in at 11pm and slept til 530. Breakfast was good except the scrambled eggs I don’t think they were real. Everything else was great.

Tub in the bathroom was not clean.

The bed was comfortable and breakfast was good. Rooms are big. Looks bedraggled. No landscaping ,or dead landscaping, outdoors. Elevator is dirty. Desk staff very transactional and didn’t offer any information.

Arrived to check in. Room was not ready. Bed not maid, bathroom not clean, food in the refrigerator. They moved us to another room.

No coffee inside room Shower curtain ripped Shower faucet leaking Common hall areas no A/C very hot Breakfast area basic/coffee/muffins/old bananas Do not recommend staying

Location Noise from above and from the hallway

This hotel definitely needs a good clean. The lack of safety is worrying. First the door for my room was open when I walked in the room they have left a carpet cleaner machine right in the middle of the room. I went to talk to front office and she came to remove it but it seems whoever left it was about to clean a red stain in the carpet. Then the hotel and room had a peculiar smell, there was a broken door from the desk left underneath the tv, under the mattress there was an open wrap of the instant soup condiments an eye mask and more trash, the other mattress had trash underneath and the pillows were stained. A very poor quality hotel. We asked for a refund since we weren’t going to stay there after all that and our room was next to one of the back door entrance and that door was broken and left open so basically anyone can come through that door. For the refund they told us manager had to approve it and it wasn’t available and they basically never do refunds if we wanted to leave it was up to us. We left and we will never come back here. We are planning to reach out to management and hopefully they can refund us before having to reach out corporate.

Nothing, the staff were rude and unhelpful. Our room carpet was covered in urine that had not been cleaned properly. The front desk woman hates her job and it shows. She was rude from the beginning to end.

The elevator and hallways were hot and not the cleanest. The foyer and desk area were great and looked just like the pictures. Beyond that it is a different story. I would not stay at this hotel again.

The location and cleanliness There is no pool/hot tub, and the buildings air conditioning was not working so the hallways were warm.

The accommodations were not what was stated on hotels.com, my room smelled disgusting, and there were no other rooms available for the night. The bathroom was unusable because the shower was so gross and the smell was so bad. :( :(

We had reservations here but when we got there they didn’t show us having one. I showed them the confirmation but it wasn’t one on their end. Finally I said fine do you have any rooms available and she said yes (10 rooms). By then the lobby was full and asked if she could check in the other guests. Once they were checked in I went up to get a room and she said she had no rooms available. I spent 1 plus hours trying to get a room at 10pm. We ended up at another Hilton (back tracked 8 miles out of my way). The check in staff had no knowledge of how to get us a room. It was my understanding that the Hilton site crashed earlier so all reservations scheduled from a third party was lost. When we got to our next hotel the staff was great but end up costing me $100 more for a 8 hour stay Staff didn’t have any knowledge and we never did get a room after being there for an hour and a half.

Nothing. This location has many issues: location, safety, old, sitting behind a strip center and homeless individuals in the parking lot areas. See below feedback on expanded comments. I am forwarding this feedback to Hilton Hotel too. I recommend Booking.com not use this location! I have stayed at a Spark Hotel by Hilton previously; therefore, I found this one in Amarillo. I have never been so disappointed for many reasons: Location is in a bad area Homeless people in parking lot Hotel setting behind a strip center in same parking lot It was not a safe and I felt uncomfortable with the location especially since I was traveling alone I was on the 1st floor at the end of a wing and there was a loud humming noise constantly The floor/ground in the area was actually vibrating from the noise level. The room smelled musty. Window sills were dirty and appeared to have leaked at some point as paint was peeling off. I went to the front desk and asked to be moved to another room. The desk clerk said she could not do that without calling her Manager and of course, the Manager never answered the phone. I asked if she would transfer me to another Spark location and she said they had no access to do that. The Maintenance Tech walked up and we asked him about the noise and floor/ground vibration. He stated there was a large electrical transformer station located on the corner outside the room and that was the noise it makes and probably the vibration. The transformer appeared to be about 10 ' x 10' x 6' size -- obviously a commercial electrical ground transformer station. I had booked the stay at Spark for one night - Jul 21-Jul22nd. I was so upset nothing could be done to resolve my stay that I was shaking and crying. I went to the room, gathered my belongings, walked out. I was in the room a total of 15 minutes when I approached the Desk Clerk for help. With no obvisous resolution I drove to Dumas Texas, about 50 miles from Amarillo and checked into a Hampton Inn by Hilton for the night for Jul 21- Jul 22nd.

This one is walking distance to a few restaurants!

很好！交通方便。

Floors were not working

No pool. It was broke

Arrived at 1:15am and staff had canceled our reservation despite it being paid. They managed to "find" a room that was supposedly out of order, but hadn't been officially put back in service. They were unable to generate a room key for us so the night staff had to let us into our room. Went down to the desk the next morning and was still unable to get a room key. We were never able to leave the room together as one person had to stay in the room to let everyone back in. Absolutely terrible customer service.

Very clean, comfy bed, AC was nice and cold, breakfast was awesome !!!

Clean rooms and comfortable beds. Friendly staff.

Decent

My second stay here at this location. Just one night stay. We arrived about 30 minutes before check-in time and was told to wait until 3:00 because the available rooms had not been updated. Not a big deal, but that has never happened to me before. Was not greeted as a welcomed customer but the check-in process was fast and simple. Hall way was hot. Upon approaching our room, the door was open and unsecured, so we were a little hesitant walking in, but my name was on the TV screen so that confirmed that we were in the correct room. Overall, rooms were clean and smelled freshly cleaned. Only downfall was there was no safe in the room to store and lock small items in. Other than that, I'll stay again for the affordable rate.

The public restroom off of the lobby was filthy and worse than a roadside gas station. There was toilet paper all over the floor, one toilet was full of poop, and there was no toilet paper on the rolls just roll sitting on the bars.When we made it up to our room, I put the toilet seat down to use the restroom and it was soaking wet and full of pubic hairs. The trashcan next to the toilet had a pull tab from a soda can in it. The room was warm so we went to the AC to turn it cooler and it was set on 65 but the room was about 78° so it was not cooling. There was hair blowing out of the exhaust fan on the AC and another pull tab was found on the floor in the sleeping area. The room appeared that it was not thoroughly cleaned the way that it should have been. It was not until I got back to the front desk that I thought about taking pictures, but I had just had a surgery and was not feeling well enough to go back upstairs.I would advise everyone to avoid this hotel at all costs. We complained to the front desk and nothing was done. I called back after our stay and spoke with Iris and she was not friendly at all and ended up hanging up on me.

I found hair in the shower and the property is just kinda gross. My toilet also didn’t work and had to use the lobby restrooms.

Room was clean and bed was very comfortable but the room had a weird smell, also the floor was wet near the fridge so I guess it was leaking. Also only 1 ice machine on the first floor was working. Other than that it was nice and the AC worked great.

Great location.. rooms were clean and kept up

The property was HOT. Temperature on thermostat in the hallway read 82. A/c in our room would not cool and we slept terribly as a result ahead of a 10+ hour drive home. I should have clued in on that when I noticed the box fans running at the check-in desk. There was a roach crawling in the bathroom. Tub faucet leaked and we got to listen to it drip all night while tossing and turning trying to sleep. There were only 2 wash cloths while it was known that there were 4 people staying in the room. Biscuits and sausage at breakfast were burnt. Ladies restroom on first floor had no toilet paper in one of the stalls. Definitely not worth the $175 spent for one night. Will never stay here again.

But the room was clean and spacious.

A clean room and better than some breakfast. As other reviews mentioned, the fire alarm goes off intermittently. Three times in the evening but luckily none overnight.

Place was clean, check in fast. Room did not have the sofa as described. Wi-Fi is a “must join Hilton” deal (very dated requirement}. Breakfast was lacking adult cereal. Everything else was fine!

Old hotel and not maintained much. Breakfast was extremely skimpy on choices. Room was bland. I guess u get what you pay for.

Our room was not clean, there was a sticky substance on one pillow and obvious eye makeup on another, and sticky stuff on the desk too. The room was sparsely furnished, no bag for the ice bucket. The front staff were pleasant enough but it seemed like the place might be understaffed. Breakfast had stale bagels, watery eggs and steamed waffles… we won’t stay again.

Mi familia y yo tuvimos la peor noche en este hotel, se escucha todo lo que sucede en el pasillo, la limpieza en general tanto del hotel como del cuarto es muy mala, el desayuno es terrible, la variedad es muy poca, el pan, los beagles estaban súper duros como que los tenían ahí en exhibición desde hace días o semanas. En resumen no volvería a quedarme en ese hotel.

Cockroaches found in the room. Hotel staff entered our room without our permission and put food and water in our dogs cage without consent. Told them our dogs were service animals and they asked for “certification paperwork” as a condition of refunding the pet fees and put up an argument when we told them asking for said paperwork is against the law.

Staff members were great! The pool was down and the air in the common area. The oranges were molded. The room was great!

Short staffed and unc3lean hotel.

The breakfast was amazing. They did a real good job. Could have done a better job keeping the main lobby cleaner but overall served the purpose for a quick overnight passing through and the beds were way more comfortable than the more expensive hotel stay

However, that had five rooms available if we wanted one, at a rate about $50 more. Very bad business practices by the management.

Adorable breakfast area and pretty good breakfast. Great price value, except $50 pet fee was significantly more than other hotels in same area ($15-$30). All in all, Sparks Hilton was a fantastic stay!

Let’s start with what was bad. Pool was not open on 4th of July week. Only one elevator was available for the entire motel. A/C was not working on the outer floors . Only one hand towel was in the room. Only one ice machine was working in the entire motel for all three floors. Breakfast sausage was way overcooked. And the real problem: we had a handicapped room on the third floor (which was really nice) but the elevator button would not call for the elevator!! We had to walk down to the second floor to send the elevator up to the third floor!! In case of a fire, I guess we had to roll my handicapped wife down the stairs!! Never will stay in another Hilton Spark! Next vacation trip I will use Sleep Inn or Drury Inn when in Amarillo!

Hair, dirt and grime everywhere. Stains going through comforters, sheets, and mattress protector (meaning it wasn’t changed between guests). Dead bedbugs behind headboard and even on the blanket. Thankfully there was no live ones. We were very diligent in looking. I’ve stayed in hundreds of hotels, this is one of the worst ones I’ve ever stayed in.

Tub and toilet was dirty, but the front desk rep Cassandra was the best! She came and cleaned it for us! Breakfast was mediocre. I had to ask for more yougurt, not much to pick from.

I requested a room with two queen-size beds, but they gave me a room with a king-size bed, and there are three of us. I showed them my reservation, and they told me the mistake was Expedia's. Of the two elevators, one isn't working, and the other doesn't go to the third floor. At breakfast, the juice machine was empty, and there was no coffee or cream. There was no shampoo in the room, and there were cockroaches on the stairs between the second and third floors.

The rooms were not very clean, there was hair in the bathroom, hair on the carpet, and the pillows were dirty. One of the elevators was broken and the ice machines were broken on the 2nd/3rd floors, but the staff was very nice.

Not sure what was newly renovated or maybe it is still in process. At check in 1 elevator was not working, next morning neither elevator would come up to the 3rd floor. Air conditioning was broken in main lobby and was hot at check in and not very pleasant for the breakfast the next morning. Staff was friendly. Room appeared to be clean.

The best part of the stay here at the Spark Medical District Amarillo was the air conditioner iand the bed in our room. The rest of the experience was not what I would call good. Cold coffee, filthy floors, elevators that needed work.

Our stay was great. The room was clean. Breakfast was good. The location was within walking distance of restaurants. The front desk hostess, Melissa, exhibited extreme professionalism under duress by responding to the needs of the guests in the dining area and at the front desk. All the while maintaining a positive caring attitude. Definitely a person who needs a promotion.

Very clean, well maintained, comfortable beds. Safe for families with young children.

The

Not bad. Will stay again if price is right. Breakfast wasn’t that great but ok. Typical hotel fare. Staff were super friendly and helpful.

It appears the hotel was going through a renovation period while we were there. Not too bad, but not perfect.

No hot coffee on lobby nor - worst - at breakfast, and staff (ir)responsible did not care until asked for.

Clean room, comfortable, no microwave, bare minimum for amenities

The breakfast was horrible. One beat up looking banana, one green orange. Oatmeal is in a plastic bowl with a soda lid covering it. Little scrambled eggs, and potatoes. Cut up waffles left in a crock pot (soggy) Orange juice and apple juice were watered down. Cream cheese was left out at room temperature. Ceiling in entry way had fallen and left a huge mess. Wallpaper in front entry peeling off the wall. Room was clean and basic. Front desk attendant was nice.

Got great recommendations and support from the front desk!