Spark by Hilton Amarillo Medical Center

Hotel staff just seemed like she didn’t want to be there. Bathroom in room was terrible. Shower dirty, toilet lid was not the right lid for the toilet, floor in bad shape.

lights in elevator were out. Had to use torch lights

Arrived very late at night (after midnight). Had no issues checking in. Staff was friendly. Rooms definitely need to be updated. Beds were okay. Towels need to be replaced. Overall our experience was fine, all we needed was a place to shower and sleep. We asked for late checkout and were only given 30 minutes.

Room was clean. Walked in at 11pm and slept til 530. Breakfast was good except the scrambled eggs I don’t think they were real. Everything else was great.

Tub in the bathroom was not clean.

Arrived to check in. Room was not ready. Bed not maid, bathroom not clean, food in the refrigerator. They moved us to another room.

No coffee inside room Shower curtain ripped Shower faucet leaking Common hall areas no A/C very hot Breakfast area basic/coffee/muffins/old bananas Do not recommend staying

This hotel definitely needs a good clean. The lack of safety is worrying. First the door for my room was open when I walked in the room they have left a carpet cleaner machine right in the middle of the room. I went to talk to front office and she came to remove it but it seems whoever left it was about to clean a red stain in the carpet. Then the hotel and room had a peculiar smell, there was a broken door from the desk left underneath the tv, under the mattress there was an open wrap of the instant soup condiments an eye mask and more trash, the other mattress had trash underneath and the pillows were stained. A very poor quality hotel. We asked for a refund since we weren’t going to stay there after all that and our room was next to one of the back door entrance and that door was broken and left open so basically anyone can come through that door. For the refund they told us manager had to approve it and it wasn’t available and they basically never do refunds if we wanted to leave it was up to us. We left and we will never come back here. We are planning to reach out to management and hopefully they can refund us before having to reach out corporate.

Nothing, the staff were rude and unhelpful. Our room carpet was covered in urine that had not been cleaned properly. The front desk woman hates her job and it shows. She was rude from the beginning to end.

Very good

The elevator and hallways were hot and not the cleanest. The foyer and desk area were great and looked just like the pictures. Beyond that it is a different story. I would not stay at this hotel again.

The location and cleanliness There is no pool/hot tub, and the buildings air conditioning was not working so the hallways were warm.

The accommodations were not what was stated on hotels.com, my room smelled disgusting, and there were no other rooms available for the night. The bathroom was unusable because the shower was so gross and the smell was so bad. :( :(

We had reservations here but when we got there they didn’t show us having one. I showed them the confirmation but it wasn’t one on their end. Finally I said fine do you have any rooms available and she said yes (10 rooms). By then the lobby was full and asked if she could check in the other guests. Once they were checked in I went up to get a room and she said she had no rooms available. I spent 1 plus hours trying to get a room at 10pm. We ended up at another Hilton (back tracked 8 miles out of my way). The check in staff had no knowledge of how to get us a room. It was my understanding that the Hilton site crashed earlier so all reservations scheduled from a third party was lost. When we got to our next hotel the staff was great but end up costing me $100 more for a 8 hour stay Staff didn’t have any knowledge and we never did get a room after being there for an hour and a half.

Very good

Nothing. This location has many issues: location, safety, old, sitting behind a strip center and homeless individuals in the parking lot areas. See below feedback on expanded comments. I am forwarding this feedback to Hilton Hotel too. I recommend Booking.com not use this location! I have stayed at a Spark Hotel by Hilton previously; therefore, I found this one in Amarillo. I have never been so disappointed for many reasons: Location is in a bad area Homeless people in parking lot Hotel setting behind a strip center in same parking lot It was not a safe and I felt uncomfortable with the location especially since I was traveling alone I was on the 1st floor at the end of a wing and there was a loud humming noise constantly The floor/ground in the area was actually vibrating from the noise level. The room smelled musty. Window sills were dirty and appeared to have leaked at some point as paint was peeling off. I went to the front desk and asked to be moved to another room. The desk clerk said she could not do that without calling her Manager and of course, the Manager never answered the phone. I asked if she would transfer me to another Spark location and she said they had no access to do that. The Maintenance Tech walked up and we asked him about the noise and floor/ground vibration. He stated there was a large electrical transformer station located on the corner outside the room and that was the noise it makes and probably the vibration. The transformer appeared to be about 10 ' x 10' x 6' size -- obviously a commercial electrical ground transformer station. I had booked the stay at Spark for one night - Jul 21-Jul22nd. I was so upset nothing could be done to resolve my stay that I was shaking and crying. I went to the room, gathered my belongings, walked out. I was in the room a total of 15 minutes when I approached the Desk Clerk for help. With no obvisous resolution I drove to Dumas Texas, about 50 miles from Amarillo and checked into a Hampton Inn by Hilton for the night for Jul 21- Jul 22nd.

This one is walking distance to a few restaurants!

很好！交通方便。

Was clean The bed wasn’t comfortable

Floors were not working

Good

Very good

Well I tried yo stay...

No pool. It was broke

Arrived at 1:15am and staff had canceled our reservation despite it being paid. They managed to "find" a room that was supposedly out of order, but hadn't been officially put back in service. They were unable to generate a room key for us so the night staff had to let us into our room. Went down to the desk the next morning and was still unable to get a room key. We were never able to leave the room together as one person had to stay in the room to let everyone back in. Absolutely terrible customer service.

Very clean, comfy bed, AC was nice and cold, breakfast was awesome !!!

Clean rooms and comfortable beds. Friendly staff.

Cleanliness Nothing

No pool at a ‘3 star hotel’? The front desk charged my husband for the room that I booked and paid for.

Did I eat breakfast on site No coffee in roo

Decent

My second stay here at this location. Just one night stay. We arrived about 30 minutes before check-in time and was told to wait until 3:00 because the available rooms had not been updated. Not a big deal, but that has never happened to me before. Was not greeted as a welcomed customer but the check-in process was fast and simple. Hall way was hot. Upon approaching our room, the door was open and unsecured, so we were a little hesitant walking in, but my name was on the TV screen so that confirmed that we were in the correct room. Overall, rooms were clean and smelled freshly cleaned. Only downfall was there was no safe in the room to store and lock small items in. Other than that, I'll stay again for the affordable rate.

Room was very very spacious. Staff was nice and facilities were good. Interior seems pretty modern. Parking was a bit tough to find if you arrive late. The beds and pillows were a bit too soft and uncomfortable and the level 3 hallways didn’t have AC, it was super hot in it.

The public restroom off of the lobby was filthy and worse than a roadside gas station. There was toilet paper all over the floor, one toilet was full of poop, and there was no toilet paper on the rolls just roll sitting on the bars.When we made it up to our room, I put the toilet seat down to use the restroom and it was soaking wet and full of pubic hairs. The trashcan next to the toilet had a pull tab from a soda can in it. The room was warm so we went to the AC to turn it cooler and it was set on 65 but the room was about 78° so it was not cooling. There was hair blowing out of the exhaust fan on the AC and another pull tab was found on the floor in the sleeping area. The room appeared that it was not thoroughly cleaned the way that it should have been. It was not until I got back to the front desk that I thought about taking pictures, but I had just had a surgery and was not feeling well enough to go back upstairs.I would advise everyone to avoid this hotel at all costs. We complained to the front desk and nothing was done. I called back after our stay and spoke with Iris and she was not friendly at all and ended up hanging up on me.

I found hair in the shower and the property is just kinda gross. My toilet also didn’t work and had to use the lobby restrooms.

Room was clean and bed was very comfortable but the room had a weird smell, also the floor was wet near the fridge so I guess it was leaking. Also only 1 ice machine on the first floor was working. Other than that it was nice and the AC worked great.

Great location.. rooms were clean and kept up

The property was HOT. Temperature on thermostat in the hallway read 82. A/c in our room would not cool and we slept terribly as a result ahead of a 10+ hour drive home. I should have clued in on that when I noticed the box fans running at the check-in desk. There was a roach crawling in the bathroom. Tub faucet leaked and we got to listen to it drip all night while tossing and turning trying to sleep. There were only 2 wash cloths while it was known that there were 4 people staying in the room. Biscuits and sausage at breakfast were burnt. Ladies restroom on first floor had no toilet paper in one of the stalls. Definitely not worth the $175 spent for one night. Will never stay here again.

Good

Staff was rude and I was ripped off overcharged. I will never stay there again. The bad

But the room was clean and spacious.

Staff was rude and I was ripped off overcharged. I will never stay there again. The bad

Coffe not being 24hrs

A clean room and better than some breakfast. As other reviews mentioned, the fire alarm goes off intermittently. Three times in the evening but luckily none overnight.

Place was clean, check in fast. Room did not have the sofa as described. Wi-Fi is a “must join Hilton” deal (very dated requirement}. Breakfast was lacking adult cereal. Everything else was fine!

Old hotel and not maintained much. Breakfast was extremely skimpy on choices. Room was bland. I guess u get what you pay for.

Front service girls need to smile little bit and humerus, and listen to gest ?☹️,I know the job could be tiring in evening hours what about the girls in morning shift,they were the same! Breakfast choice it was horrible, few sausages, couple of tablespoons eggs, waffles soggy covered in steam,nothing was like other hotels we been in,we travel driving a lot we like to rest at night to go on with our travel expecting to get good breakfast, anyway we had to look for a place close by for breakfast, wasted some time from our driving it was disappointed ?

It was somewhat clean, and close to I 40 Front service girls need to smile little bit and humerus, and listen to gest ☹️,I know the job could be tiring in evening hours what about the girls in morning shift,they were the same! Breakfast choice it was horrible, few sausages, couple of tablespoons eggs, waffles soggy covered in steam,nothing was like other hotels we been in,we travel driving a lot we like to rest at night to go on with our travel expecting to get good breakfast, anyway we had to look for a place close by for breakfast, wasted some time from our driving it was disappointed

Our room was not clean, there was a sticky substance on one pillow and obvious eye makeup on another, and sticky stuff on the desk too. The room was sparsely furnished, no bag for the ice bucket. The front staff were pleasant enough but it seemed like the place might be understaffed. Breakfast had stale bagels, watery eggs and steamed waffles… we won’t stay again.

Mi familia y yo tuvimos la peor noche en este hotel, se escucha todo lo que sucede en el pasillo, la limpieza en general tanto del hotel como del cuarto es muy mala, el desayuno es terrible, la variedad es muy poca, el pan, los beagles estaban súper duros como que los tenían ahí en exhibición desde hace días o semanas. En resumen no volvería a quedarme en ese hotel.

Cockroaches found in the room. Hotel staff entered our room without our permission and put food and water in our dogs cage without consent. Told them our dogs were service animals and they asked for “certification paperwork” as a condition of refunding the pet fees and put up an argument when we told them asking for said paperwork is against the law.

Staff members were great! The pool was down and the air in the common area. The oranges were molded. The room was great!

Short staffed and unc3lean hotel.

The breakfast was amazing. They did a real good job. Could have done a better job keeping the main lobby cleaner but overall served the purpose for a quick overnight passing through and the beds were way more comfortable than the more expensive hotel stay

However, that had five rooms available if we wanted one, at a rate about $50 more. Very bad business practices by the management.

Adorable breakfast area and pretty good breakfast. Great price value, except $50 pet fee was significantly more than other hotels in same area ($15-$30). All in all, Sparks Hilton was a fantastic stay!

Let’s start with what was bad. Pool was not open on 4th of July week. Only one elevator was available for the entire motel. A/C was not working on the outer floors . Only one hand towel was in the room. Only one ice machine was working in the entire motel for all three floors. Breakfast sausage was way overcooked. And the real problem: we had a handicapped room on the third floor (which was really nice) but the elevator button would not call for the elevator!! We had to walk down to the second floor to send the elevator up to the third floor!! In case of a fire, I guess we had to roll my handicapped wife down the stairs!! Never will stay in another Hilton Spark! Next vacation trip I will use Sleep Inn or Drury Inn when in Amarillo!

Hair, dirt and grime everywhere. Stains going through comforters, sheets, and mattress protector (meaning it wasn’t changed between guests). Dead bedbugs behind headboard and even on the blanket. Thankfully there was no live ones. We were very diligent in looking. I’ve stayed in hundreds of hotels, this is one of the worst ones I’ve ever stayed in.

Tub and toilet was dirty, but the front desk rep Cassandra was the best! She came and cleaned it for us! Breakfast was mediocre. I had to ask for more yougurt, not much to pick from.

I requested a room with two queen-size beds, but they gave me a room with a king-size bed, and there are three of us. I showed them my reservation, and they told me the mistake was Expedia's. Of the two elevators, one isn't working, and the other doesn't go to the third floor. At breakfast, the juice machine was empty, and there was no coffee or cream. There was no shampoo in the room, and there were cockroaches on the stairs between the second and third floors.

The rooms were not very clean, there was hair in the bathroom, hair on the carpet, and the pillows were dirty. One of the elevators was broken and the ice machines were broken on the 2nd/3rd floors, but the staff was very nice.

Not sure what was newly renovated or maybe it is still in process. At check in 1 elevator was not working, next morning neither elevator would come up to the 3rd floor. Air conditioning was broken in main lobby and was hot at check in and not very pleasant for the breakfast the next morning. Staff was friendly. Room appeared to be clean.

The best part of the stay here at the Spark Medical District Amarillo was the air conditioner iand the bed in our room. The rest of the experience was not what I would call good. Cold coffee, filthy floors, elevators that needed work.

Our stay was great. The room was clean. Breakfast was good. The location was within walking distance of restaurants. The front desk hostess, Melissa, exhibited extreme professionalism under duress by responding to the needs of the guests in the dining area and at the front desk. All the while maintaining a positive caring attitude. Definitely a person who needs a promotion.

Very clean, well maintained, comfortable beds. Safe for families with young children.

The

Not bad. Will stay again if price is right. Breakfast wasn’t that great but ok. Typical hotel fare. Staff were super friendly and helpful.

It appears the hotel was going through a renovation period while we were there. Not too bad, but not perfect.

No hot coffee on lobby nor - worst - at breakfast, and staff (ir)responsible did not care until asked for.

Clean room, comfortable, no microwave, bare minimum for amenities

The breakfast was horrible. One beat up looking banana, one green orange. Oatmeal is in a plastic bowl with a soda lid covering it. Little scrambled eggs, and potatoes. Cut up waffles left in a crock pot (soggy) Orange juice and apple juice were watered down. Cream cheese was left out at room temperature. Ceiling in entry way had fallen and left a huge mess. Wallpaper in front entry peeling off the wall. Room was clean and basic. Front desk attendant was nice.

Got great recommendations and support from the front desk!

Room was clean and air conditioning was excellent

Cleanliness was an issue for sure. Mold in the bathtubs with cracked tiles up the shower. Hallway carpets hadn’t been vacuumed in ages and no meat proteins at breakfast.

LONG STORY SHORT, WALKED INTO MY ROOM TO FIND A RANDOM DUDE SLEEPING IN MY ROOM WITH ALL MY THINGS IN THERE.

Overall, my stay was alright. Definitely not as clean as I would have liked. The staff was friendly and quick to change our rooms when we discovered the a/c wasn’t working in one of them.

The hotel over all needs a good deep clean. The bed was clean and fairly comfortable. The bathroom was just okay, it definitely hasn’t had a good deep clean in a while. The carpet throughout the hotel needed to be vacuumed. There was an alarm of some kind on the second floor that needed maintenance, it beeped all night long. On the bright side check in was super easy and the lady at the front desk was helpful and nice.

This Hotel was nice, but for some reason when I read the reviews online I expected something a little nicer and in better condition. There were parts of the hotel that needed repairs and updating. The Check in Staff was good but after I completed the check in, I did not see any staff at all for the rest of my stay. When it came time to check out there was no one to be seen. There was only a basket with a sign to leave the room key cards in.

Conveniently located right off freeway. Clean and safe. Large room.

Not as clean as it should be for the price. Tub, floors and elevators were filthy.

The room was very clean and very cool.breakfast was good. The problem was keys couldn't be given or weregiven but wouldn't work. System was down our whole stay. If left you couldn't get back in.

Room was clean and comfortable. Hotel is in a good location. Fine for a one night stay while passing through.

Positive: it works if your in a pinch but your not saving any money, you can find a better property for the same price or less.

It should be understood that Spark by Hilton is a stripped down version of a travelers hotel seemingly set up to travelers who are short on funds or managing a strict expense account. Everything is at a minimum. Most of the customers I met were just like me; men traveling solo who just needed a place to sleep. That said, the rooms were quiet, the free coffee was hot and the breakfast was ideal for men on schedules. The parking lot was maintained to a bare minimum and did not suggest that one should expect much. That said, the location was convenient with easy access to the hiway.

Breakfast good. Clean room. Air conditioning great.

Property was chosen because it advertised having RV & bus parking which is not true!

Need ice machines on all floors

The pillowcase was ripped If it wasn't such a demanding time in the city for rooms due to graduation, I would have chosen to leave and search elsewhere for a room.

Not a place that I would stay again. Dingy, musty, and annoyingly loud air conditioner made for an uncomfortable and sleep-deprived stay. The staff was nice, but the room made me like I was transported back to the 70’s.

The room was clean. Everything worked and staff was available. Breakfast was decent.

Biggest problem, was that on the two evenings we returned to the hotel at 6.30 pm, there was no one on the front desk. Just a sign saying, I will be back shortly. This doesn't really make one feel at all safe. It was over 10 minutes the first evening, the second I didn't bother to wait. I know staffing can be an issue, but having just returned from Spain and had THE BEST experience of hotel staffing, it makes you realize that we really don't do customer service here anymore.

My stay was superb! Highly recommended!

The room was not as listed when I made the booking. Booked king room with pull out couch. No couch in room. Offered twin roll away for bed, needed chair for elderly person to sleep in reason for booking. All Outlets in bathroom did not work.

Clean quiet convenient

The bed was very soft luxurious bedding comfortable It was very quiet and the A/C worked great

We only had a quick stop but our room was comfortable, clean and very convenient. Good value for money.

Very friendly

The spark properties are a great value! How many that you need. A comfortable bed and nice room for a really good price! And it includes breakfast! Can’t go wrong here!

Roomdisgusting we had 2 rooms both awful dog fur all over under covers found a fork, kibble, and a dirty towel on top of shower curtain. Bath tub had mold around edges floor was so dirty my socks were black when I left. Called from desk left me off hook

Staff were very nice and caring. Room was clean, breakfast nice and fresh. The only thing that was odd is the small on the 3rd floor hallway. Not sure if second floor had that same strange smell.

Great customer service, dog friendly & dog treats at the front desk when you walk in! The breakfast was great, tons of options available & a build your own waffles. Comfy bed and many other amenities provided during my stay. Will return if in this area again!

No. Sausages were raw, waffle maker was not working. Hotel upon walking inside smelled very bad. We had a room on the 3rd floor - the floor smelled. We had to hold our breath walking in and out

Great Breakfast. Quiet, nice place to stay

It was a quick overnight stay, we left early in the morning to keep travelling. Comfy beds

Breakfast was ok Starbucks was better

Staff was nice

Unfortunately,I left before breakfast,but the night clerk,sadly I didn’t get her name,made a fresh pot of coffee for me,and also gave some muffins.outstanding,and very professional..

Breakfast was a hot breakfast which was a pleasant surprise

Horrible experience. And in late. Needed sleep. Did not have both rooms confirmed. Had to repay for one room even though I had a paid confirmation. Rooms had to be cleaned by the desk clerk and had to wait 30-45 minutes for two rooms. Should have been free

Lower price point attracted a rowdier crowd and the hotel was loud late into the night. We were also right next to the elevator which was loud. Electrical outlets didn’t work in part of the room, toilet was near clogging, the toilet paper appeared unrolled and rolled back onto the roll, there was no parking left when we arrived, and the door jamb was not tight to the door and let a large amount of light into the room from the hallway. On the positive side the bed and pillows were comfy and the room was clean. Probably will spend a little more and go to a better place next time.

Not the cleanest hotel.

No microwave in room. No coffee pot in room. They don’t carry coffee in lobby 24 hours. The last time coffee is made is 3pm and not made again until 4 or 5 am. Over priced. It should not be more than 50.00 a night.

We told the front desk that our TV was not working and we went to dinner and came back and she told us she need to borrow a Bobby pin to try to make it work. We ended up trading room after 8 hrs of driving!

Great quiet location with comfy bedding and hot breakfast. We love staying at Spark hotels when we travel.

Staff very friendly

No frills, but clean. Great hotel for when you just want to crash and take a nice warm shower in the morning.

It was a great hotel. Very clean

Good atay

Courteous staff, clean and spacious room. Good breakfast options. Good value

No pool or hot tub.