Sleep Inn & Suites West Medical Center

Passable

Great staff, especially Tina who found and returned my husband’s wedding ring after we left and turned in our room key. Thank you, Tina. All the staff here was wonderful. Some amenities were great here, some were dirty and non-operational. If they had shower curtains that were 4” longer they probably wouldn’t have the water damage they have. Convenient location, large room, older, dated, clean hot tub and pool, room smell was odd, super great and honest staff!

Room was clean and comfortable. Need shower mat in shower too slippery.

Poor

Location was very convenient Parking availability wasn’t the best

Exceptional

I liked the hot tub and swimming pool. Very nice design and functionality of hot tub. Room was very quiet and comfortable. I feel like the shower needed a shower curtain even though it was designed not to use one. I would have preferred a standard tub and shower as there was plenty of room for one.

The location was great, close to restaurants. The area felt safe and well lit. Our room had a broken sink and it was poorly covered.

The location was great, close to restaurants. The area felt safe and well lit. Our room had a broken sink and it was poorly covered.

Front desk staff was friendly. Room was fine. Bed was comfortable. Breakfast was good. Room could have been cleaned better and dining area was not comfortable or attractive.

Front desk staff was friendly. Room was fine. Bed was comfortable. Breakfast was good. Room could have been cleaned better and dining area was not comfortable or attractive.

Great stay after a long road trip. Friendly and professional staff and clean room with excellent beds and pillows.

The room was quiet , the bed was very comfortable and the staff was excellent ! Would stay here again.

Breakfast didn't had any form of meat available

Good

Breakfast didn't had any form of meat available

Quite and comfy

Quite and comfy

Nothing special but good for that short stay while traveling.

Exceptional

Breakfast, quiet

Very good

Breakfast, quiet

Staff was friendly. Bed was comfortable. Can’t remember if there was any issues.

So we stood in the bottom floor 112 it was very noisy we had to sleep with the tv on to drowned out the noise from the traffic and people in the hallway back and forth the bathroom needed some work to it and the toilet was leaking and kept refilling

Good place to stay. Clean facilities, good price and good breakfast.

We didn't have the breakfast, either...

Bathroom was definitely not clean. Floor did not appear to have been mopped.

Overall good for the price. Juice machine out of order or turned off, that was an inconvenience, since there was no other water dispenser.

Overall a decent place to stay. Staff was friendly and helpful. Breakfast was good. Beds were comfortable. There were some minor issues with TV not working properly and no light by the night stand. I would stay there again.

Staff was great!

Thank you!

Breakfast was miserable, went down and they were out already of eggs and biscuits and it was only 7:30am. Afterourselves and others waiting about 10 minutes some biscuits and potted were brought out. We waited for awhile and ate the Iquitos and eggs were never brought out. Very disappointed as breakfast available was a primary item that made us book this hotel.@

Clean room friendly staff yummy breakfast

The room was clean and big enough. Check-in was fairly easy as well. It’s accessible to the highways and restaurants around. The water pressure in the shower was slow and thin, and the breakfast was satisfactory(might need to add some healthy options, had a lot of Carb foods). Overall a decent stay !

Supposed to be a smoke free hotel but the elevator was overwhelmed with cigarette smoke. They skimped on pillows for the bed. Towels in the bathroom weren’t folded and looked used.

It would be even better if the toilet had an exhaust fan.

A nice room. Best of all was the hot tub. I rotated between the swimming pool and the hot tub.

Nice fitness center and hot tub. Shower was a bit dated.

The room was clean, but the bathroom is in need of maintenance and updating. The hair dryer was next to inoperable and would barely run. The shower worked, but it was patched up with a very poor caulking job around the base. The facility is showing it's age and needs to be updated.

There were no eggs left in the breakfast nook so headed out to waffle house to get breakfast. My only real gripe if you can call it that was when I asked to check in at 2:30 I was going to be charged 45.00 dollars for early checkin. So I ended up waiting in the parking lot till 3:00. Is that a new policy? Of charging 45 for early checkin? First time I ran into that on choice hotels.

They charged my card twice by deposit. I talk to them and their told me that everything should be ok after check-out. The money still were not given back.

The room was clean and hotel was quiet. The bed was not very comfortable. It was a very firm mattress. We were just passing through and didn’t stay long enough for breakfast. We only saw staff at check-in and they were friendly and attentive.

Staff was very pleasant even with a very late check in.

Breakfast was acceptable. Staff and the facilities were great.

It was a good and clean room price was very fair and good staff

👌

Nothing special hotel for an average price.

Great place to stay in Amarillo

👍

Breakfast was okay. Hot tub was clean. Pool was on the cold side. We had a great rest.

I would never stay there again.

Easy check in, stress free stay. Clean and comfortable room

I recommend this hotel. Friendly staff, ease of check in, clean, comfortable beds, reasonable rate.

I recommend this hotel.

Room clean, staff polite.

I got a room woth a jetted tub specifically for that reason. When i was checking in I was told one of the rooms tub didnt work but mine did but it had no bathroom door.whe. I got to the rum and ran thw tub thw jetted tub did NOT work. I went to my car...got my tools and found the motor was not secure it had lost bolts from its mounting bracket. So when I reset the outlet thw motor would hit and trip that outlet. I managed to secure it with multiple bolts to keep it safe and in place and had no other issues

Smelled like pets. Carpet stained.

Room was clean and convenient location. Hold kept on card for days instead of clearing after checkout.

Honestly I was very surprised by how nice the property was for the price.

The staff was friendly, hotel was clean and beds comfy. Some equipment in the fitness room wasn't working and the pool was not open. It wasn't a deal breaker but would've been nice. Also, pillows were too small. Front desk was friendly and when I mentioned the coffee was empty at breakfast, she got right up and went and got more, happily. I would stay here again.

My stay was disappointing due to several maintenance issues. The pool was out of service, and the toilet in my room did not flush properly. Although I requested a room change, the hotel was fully booked and no other rooms were available. While staff initially offered a discount for the inconvenience, this was never applied to my final bill.

The room was dirty and had used napkins in the bed :(

Excellent place to stay

No meat for breakfast. Elevators hot. Had to fight door to open or close. Phone didn't work

Convenient

Great hotel for a one nighter. Had everything I needed a d slept well here. Would stay here again.

I like cold cereal for breakfast 2 choices, Cheerios or Fruit loops, oh 3 choices oatmeal, in hot summer doesn't hit right! Overall 8 out of a 10!!

Room was very clean, AC cool, bed comfortable, breakfast hit the spot and walked next door for dinner at Outback Steak House. Couldn't get any better!

This was a fine place for a quick stop on a road trip from Colorado to Houston. Breakfast was convenient. Staff was friendly enough for 1am.

Clean rooms, staff was really helpful and friendly. Breakfast was good and the lady in charge of the breakfast was really nice and attentive.

Breakfast was good, staff was friendly. Bed was not comfortable, pillows were thin.

Pillows super small, shower head sucked, shower handle was loose, toilet paper holder was loose

Front desk wasn’t very friendly and the only ice machine that functioned was on the 3rd floor. Otherwise the hotel was nice.

When we walked in, the woman at the front desk was very rude… no eye contact, no customer service, just kept prompting us to do things such as tap card, answer question on the screen etc. very unpleasant and probably worst check in experience I have had. Room was very humid and the bed felt damp. Breakfast was good.

The janitors didn’t come not one day to clean up my trash and so it was piled up everyday, so I had to live in this condition during my stay nor did they change any linen

The room was the dirtiest and grossest place we have ever seen. Dirt and liquid all over the walls. Sheets were dirty. Such a funky smell it caused a headache and we left.

Attention to detail when it comes to housekeeping was lacking. Lights were burnt out and the bathtub/corners of the bathroom looked to be missed in the cleaning cycle. Breakfast was adequate but didn’t come close to what previous reviewers had posted.

Clean rooms, friendly staff. 1st time staying at a Sleep Inn and suites. Very nice

I will never use Expedia again

The room did seem to be clean which we really appreciated. This was our first stay in a Choice Hotel in over 20 years. Now I remember why we stopped patronizing this chain. We will not be staying again.

Ac didn’t blow cold air and it kinda smelled

This was one of many stops cross country. Friendly staff, clean lots of local options for dining

I would recommend this property to anyone

Good breakfast and comfortable bed. Well located with a nice fitness center. I would stay here again.

I would stay there again. But, the staff seemed a little disinterested in me... Room was good, not great (curtains would hardly move). Spacious shower, I liked that, and lot of counterspace. All in all it just seemed a little "off."

Nice property, clean and quiet.

Decent hotel, convenient location

Room was very clean and beds were comfortable.

The staff was excellent. This review is not about them. The room was clean, but the paint in the bathroom was chipping off the walls and the door. The remote for the TV didn't work what so ever. Not sure I'd stay there again.

The rooms were clean and what was expected. Very good service.

Staff - helpful, friendly Breakfast selection was okay. The room is 99% clean, didn’t feel a 100% cleanliness. Hot tub - had a hard time getting hot water. I think the faucet needs to be fixed. Overall we had a great time and we’ll come back again because of the location.

Was clean, quiet, all accessories were as needed. Staff was helpful and friendly.

Clean and comfortable. Perfect for our one-night stopover. Convenient to many restaurants, gas and car wash. Seemed to be a safe, clean area.

Pool and hot tub are outdoors but have great hours. Nice breakfast - a bit of traffic noise

The staff was not very pleasant. When I asked if there was a different entrance to better accommodate my three small children and I with a luggage carry out at time of departure I was questioned as if I was a criminal or attempting to commit a crime in their hotel. When the night before my small children and I carried our luggage in and could not find luggage carriers, there was no assistance at the front desk, so we struggled to bring our luggage in all at once because I was alone with three small children late at night. The next day, the front desk attendant questioned if I was trying to sneak in other people or pets into the hotel. I had to explain why I was asking for a possibly closer entrance before I can get a decent answer from the staff. She then informed me they had luggage carriers in the back. Then we were hunted down at the pool, which smelled of backed up sewer and didn’t appear clean or sanitary, by a man at the front desk, informing me that my friend and her daughter were not registered guests and I would be charged $20 per person, which was fine. I was not trying to hide them. We came in through the front as honest people would. Then I was charged the $40+ $30+ another $50. Overall, it was a very unpleasant stay that I tried to make the best of for my kids. I will not ever be staying at this hotel again.

This was the worst stay I have ever had. There was construction being done in the room next to me & they started hammering on the walls at 8 am. No warning from the staff the night before.

Manager was extremely rude regarding my service animal. Worst customer service I’ve seen on my whole trip across the country.

I didn’t feel that this hotel held up to my standards on cleanliness.

The room was clean and the property seems well maintained. The tub/shower could do with an update. It was dangerously slippery needing some kind of grip in the bottom and there was one grab bar on the outside edge where it’s not practical to use during a shower. Easy fixes but just something to be aware of.

Good parking for handicapped

Nice clean and comfortable hotel! Only complaint was the breakfast which could definitely be improved.

Do not stay here. Beware!

When we walked in, the desk person was talking to a friend/family member sharing phone pics and didn’t immediately stop and get to us. It took about 10 minutes to get us checked in- unknown why. We got to the room and the refrigerator was making a clicking noise and the toilet was plugged. We asked for someone to tend to the toilet and was told someone would be up right away, but after 15 minutes we went to the desk and just asked for another room. It was ok, but there were water stains on the ceiling in the room and bathroom and the bathroom fan didn’t work. We were supposed to stay 2 nights, but ended up going somewhere else the second night. Also, breakfast ends at 9:00. People on vacation don’t want to have to get up do early so we skipped it.

Good

Great staff! Very easy location right next to hwy entrances.

Clean rooms and comfy beds

Best pillows period!

Poorly

My grandson loves the pool. That was his favorite part. I enjoyed the queen beds.

Convenient to interstate 40 the property is a little bit rundown but not in a bad neighborhood and happens to be right next-door to a steakhouse

We were traveling out west and needed a place to stay. As always, I checked Expedia and look for properties that are both well rated and are within my budget. Just property scored on both of those criteria.

Parking was not great either. Very sketchy altogether.

Ok

Staff were very attentive and friendly

Beautiful hotel, rooms were clean, beds were comfortable and staff were very helpful. Works recommend to anyone traveling.

Overall it was an excellent stay. Clean and comfortable, good price. I think this place deserves a higher rating than it had. The breakfast was decent. I will stay here again.

Very clean , spacious and comfortable beds will definitely stay again !

All good! We have booked here multiple times… will book again I’m sure!