Residence Inn Amarillo

The premises need to be updated. Portable air conditioners that vent out the window. While A/C was nice, they were noisy but due to the area and lack of security made us feel uneasy. Door leading to the parking on the ground floor did not lock. No exterior security - cars were being repaired in the parking lot and people loitering in the parking lot drinking, loud music. Hardly any snacks, drinks for purchase. Bed was very uncomfortable, limited toiletries in bath. Worst Marriott we have stayed at.

The rooms definitely need updating. But adequate for a one night stay. Breakfast was average with common items. My husband like the hot omlette option with Turkey sausage.

The hotel was great! We stayed in a 2-bedroom and it had 2 bathrooms and a living room/kitchen area with full fridge and stove and sink. It was perfect for our family! We went swimming and the pool was very clean. Breakfast each morning was also great. We will definitely stay here again.

I had wished the room was cleaner but for a cheap price I guess i couldn't expect more. The pool needed repairs tile was up which cut my kids toe. Overall stay was a three out of five.

One of the beds had bugs crawling on the sheets. There was a toilet plunger outside of the door when we arrived. The attendant didn't seem a bit concerned about removing it . The hotel is outdated. The stand up shower in the 2nd bathroom was horrid. It needs to be gutted and replaced. I wouldn't bathe my dog in it. We requested a refund and went elsewhere!!

Clean room. Stained tub. Smelly shower curtain. Had to go down and request more sheets and bedding for pull out Coach even though our reservation had the correct number of people on it. Unfortunately, Not updated property for the price. Breakfast was just ok. Not friendly staff for breakfast.

Our room was nice. The hotel definitely needs an upgrade. The snack bar was low, the lobby looked like it was under construction.

Dirty room, no sheets for pull out bed ,the mattress on the pull out was disgusting,,hotel is nice, dishes dirty used sponge and it was nasty, hair in the tub on the toilets in the shower on the floors, stuff stuck on the eating table, OMG

The room was dirty, the breakfast well let’s say what breakfast got down to the reception area at 8:15 am and nothing had been replenished. Had to ask for oatmeal to be made and the lady acted like I was asking for something I shouldn’t. The coffee and hot water was cold. Parking is terrible

I’ve never stayed at a more run down and dirty Marriott-branded property.

A little out dated for the price

The hotel/room was dirty and the hotel was in a state of disrepair. Dog poop/pee in the stairwell for a week and never cleaned up, wallpaper coming off the walls and generally dirty all over. Gym was down the entire time, side doors weren't working and constant issue with our cards not working. It was not a well managed hotel and would not recommend. The pics they provide are not what it looks like in real life.

1st room smelled horrible. The 2nd room had a plug in AC so the entire room was not getting air.

The room was a 2 bedroom with fireplace. Bèds were really comfortable. Loved that each room had its own bathroom. The furniture was in need of replacing and carpets were in need of updating. The hallways were in need of repair and updating. The pool is indoors which was extremly hot in there so not used because it would bot have been refreshing after being putside in 93-98 degree weather. Breakfast was pretty decent and had variety of things to have. The staff was great and helpful and one staff member went out of her way to bring an extra blanket to our room when requested. Would recommend staying here and if ever in area again would stay agaiin.

We stayed in their biggest room because we have a big family. We stayed for the week expecting comfort and cleanliness because we paid $300 more to stay there than at another hotel. This hotel is so outdated we were not sure if it was dirty or just old. I think it was both. Stains on walls. Fridge did not work. Red stains on the sheets and comforter. Writing on walls. Carpets taped down with duct tape. Lighting was awful. Outlets did not work. A wet rag to the wall would help with the cleaning. Wallpaper in the hall was held up by tape. You hear dogs barking down the hall. Shower curtains were dirty. The tub is yellow from how old it is. One of the bathrooms in the room smelled like outhouse. The curtains are literally falling apart at the seams. Stains everywhere. The only upside was the space and the hot breakfast every morning. Save your money and rent 2 joining rooms somewhere else for the price of this one.

Requested a different room. They didn’t have the same size room we originally reserved, so they gave us two rooms across the hall from one another- which was a reasonable compromise. All 3 rooms we saw were dingy and worn down. Unfortunately, one of my daughters woke up with spots of blood on the sheets around her feet. Immediately notified the desk of possible bedbugs. The first woman we spoke to did nothing to help. The only other person I could find was handling breakfast - but she was polite and apologized for the first staff. She alerted a manager. The manager immediately said she’d report it to their pest control for inspection and email me a report to confirm bed bugs by the end of the day. It is now the end of the day and we never received an email. I called the front desk- that manager is gone and they don’t know anything about bedbugs in that room. I feel bad for whoever is sleeping there tonight.

Our room was perfect for our family of 6. There were 2 spacious bedroom/bathrooms, a living room, dining table, and kitchen. The rooms were very clean. Breakfast was okay. Some of the food was a little gloopy and was not well stocked. We had to ask for 3 different things to be restocked. Comfy beds, quiet stay, and the pool was the perfect temperature.

For a 2 bedroom suite, it was convenient for my family. I would stay in a type of room or hotel like this again.

Very nice rooms . Plenty of space and nicely put together .

Hotel is in need of renovating! Dated and signs of wear and tear. We pick Residence Inn due to the availability of suite accommodations and pet friendly. Our room was mildew musty upon entering. Carpet very dirty and needs to be renewed. Found pieces of candy/raisins on closet floor.

Building is old and tired. Breakfasts were mediocre.

Overall a very good stay. The room itself was great but the outside and hallways need attention. Cigarette butts littered the front entrance and one hallway's walls was smashed. The staff was very friendly. I will definitely rec5and use again.

Pool DOES NOT work. Property in very bad condition! Dirty

Clean Front desk not overly friendly

The pool and hot tub were not available it was a nice place to stay. We will recommend it definitely.

Bathroom sink and bathtub has cracks. Doors were very loud. Coffee was terrible.

The room was comfortable, clean and reasonably priced. We stayed in the same room on our return trip. Only downfall was the breakfast. Limited items, broken drink dispenser, very flimsy plasticware.(needed to but two knives together to cut a waffle, no way a fork could cut anything) this amenity not in very good operating order. Staff were friendly and helpful at breakfast.

When checking in was told after checked in that the indoor pool and hot tub were down for maintenance. We asked if we would be able to possibly use the Fairfield Marriott’s pool right next door and was rudely told no. Everything was very dated and a little sketchy I would have expect more from a Marriott hotel. Our room had exposed sprinkler heads, a non- working fire place, the chairs were worn and peeling.Breakfast was not hot, milk was frozen and juice machine did not work. Glad we only had it for one night. Would have been nice to know that the pool and hot tub were not working in advance would have booked elsewhere.

Very comfortable suite with full kitchen . It was great to have dinner and breakfast with my dog for a good night of rest to continue our road trip from San Diego to NYC.

this hotel is amazing ,, the best part was breakfast,, we usually don't have breakfast at other hotels because of the choice of selection,, but this was a vegetarian and turkey based breakfast that everyone can and will enjoy

Very outdated hotel and mold in bathrooms with cracked drywall through out as well as spiders in living areas

The hotel is old the bathroom shower had mold, tube was stained dirty and the whole room smelled awful i had to go get a candle at the store, the staff was so friendly too bad they have to work in an old place

The room was very comfortable

Very nice stay overall

The room was big and very nice. Complete with kitchen and utensils. Very affordable. Enjoyed staying here with my family (with kids and parents). Booked the suite with 2 bedrooms and 2 bathrooms.

The pool was closed. At breakfast they had limited options. They were out of milk and juice.

It had old carpet, smelly room, dirty bathrooms, dirty kitchen drawers.. no coffee mugs and cups, cold coffee

Property needs major updating and renovation. Gym room is old, dusty, needs maintance.

Nothing

Fireplace broken when I asked about fireplace. Desk personal said its for decor only not for use??

The hotel was listed with pool and hot tub but at check in we were told they were closed for repair. We chose the hotel because of the pool and hot tub.

Good breakfast, tired decor, a few of things out of service. Staff friendly.

It was clean with friendly, very helpful staff. I got there late and left early. I booked through Travelocity and the address was wrong. The GPS got me close, but I had to call the hotel to get the correct location.

great value no fireplace for looks only

Very nice

We really liked the property. Our room was spacious, clean and nice! We enjoyed the kitchen and convenient location to the highway. We just stayed 1 night with our dogs but really enjoyed the stay. Breakfast was as expected. Overall I would recommend! Thank you!

Only stayed one night and glad I did. Lots of amenities out of order or not up to what was advertised, breakfast was extremely limited. Staff was not very professional, Sheets were extremely thin and we were not offered any accommodation for winter weather.

The only thing I would complain about is there wasnt any extra toilet in room

Place needs a serious update

It was clean

The hot tub was broken, the ice machine was broken, no milk at the breakfast bar, not waffle mix =. Just overall not enjoyable for us.

My room was okay the counters were sticky and still dirty, there wasn’t any soap in the body wash or conditioner also had a tiny bit of dish soap in the container. The pool was like ice and the hot tub was broken. Be aware that you have to pay for parking on top of your stay.

Room smelled horrible! The dirty oven and the clogged kitchen sink were the culprits. Bed was hard. Furniture is worn out. Fireplace didn’t work. Overall disappointed. We have stayed here before but a LOT has changed.

The room was smelly, had unclean utensils, old torn n dusty window curtains, stick floors, dirty carpet with pet hair. It’s totally unhygienic. To top it, we need to pay for parking as well. I totally regret staying here. Till date, while booking a stay I never checked the reviews for Marriott group hotels but after this experience I will surely go through.. This property has degraded the standards.

We booked this stay to get away and relax for the holiday. One of the reasons we booked here was because there is an indoor pool and hot tub. But when we got there the pool and hot tub were out of order. It would have been nice to know this in advance so we could have stayed somewhere else with a pool instead of sitting in our room watching tv. We arrived on Christmas day and nothing was open. The coffee pot didn't work in the room. I reported it but no one got us a working one. The hotel allows service animals and a dog was in the room across the hall. He barked quite often day and night.

It’s an older hotel but nice. Very clean. There was no ice machine and the ice maker in the room didn’t work. Front desk did give us a large baggie of ice. Didn’t realize we had to pay to park to stay there.

Room was clean, well appointed. All guests were quiet and respectful. Main floor Ice maker didn’t work, nor did our in room refrigerator ice maker. We arrived at 10:15pm and left the next morning at 6:30am so cannot give a review of the amenities. Slightly overpriced but overall safe and acceptable.

Nice

This hotel is by train tracks but was relatively quiet. The rooms are clean but a bit worn- the sink had a crack and the carpet was torn in one place,

Many things were out of service. Hotel needs updating.

I have never paid for parking in Amarillo. The checkin offered waiver of parking if signup for Marriot Loyalty program. The idea of charging for parking when there is plentiful parking in a city like Amarillo is not a good idea. The free waiver for parking delayed our checkin and getting into our room after a long day. Not a good way to treat guests in Amarillo.

We enjoyed our stay, the hotel was clean, updated and enjoyed the breakfast every morning. We have stayed at most of the hotels in Amarillo and Residence Inn will be our preferred going forward.

Breakfasts were disappointing-cold coffee, out of milk and yogurt. Carpeting was worn and interior was tired looking.

Friendly staff

The staff was friendly but the hotel was pretty run down. The fireplace that was listed as an amenity was non functioning and the pull out couch was incredibly uncomfortable. The breakfast buffet was lacking and the coffee was cold from the night before. Overall it was a place to rest our heads overnight but not one I’d want to stay in again. They are renovating so maybe it will be better after.

did not think staff was very friendly i ask to have my room cleaned at a certain time while maids were still cleaning Front desk told me i could change sheets myself

Perfect for a family!!

She recommended a wonderful locally owned restaurant that was perfect. Breakfast was equally as excellent On to New Orleans and hopefully another Marriott stay. Thank you, Nanc

Terrible, breakfast was terrible, fireplaces broken, pool broken, beds uncomfortable, no fresh toilet paper in rooms

Thank you!

Traveling from Colorado to Austin, convenient overnight stay at Residence Inn Suite Hotel. Suite with 2 bedrooms and separate living/dining area with kitchen. The hotel needs upgrading but adequate for our needs.

Great place to stay

Loved our spacious rooms & kitchenettes!

Easy to get to - simple and quiet atmosphere.

Very comfortable, clean, friendly staff adds up to an enjoyable experience.

Needless to say our room could not have been more inconvienent.

This was probably my worst stay at any place. The bed had bugs in it, it was very dirty from the time you walk into the hotel until you get into the room. The elevator makes an abundance amount of noise and is VERY hot. It stinks bad like old water throughout the entire hotel. If I could give this property 0 star I would.

Our go to overnight stay on the way to Colorado every year! Conveniently located, spacious rooms and kitchenette with separate bedrooms and living/dining area. Pet friendly! Lots of parking. Breakfast is good but needs to be monitored as many items were out such as utensils, cups, milk, hot foods such as eggs, breads, etc. so had to ask for it.

Thank you

Room

So glad they allow pets! Nice stay.

A complete disappointment for a bonvoy property. Definitely showing its age. Maintenance changing light bulbs over my breakfast completely unacceptable

Booked a Studio, it was the best room ever. Roomy with everything you need. Would not hesitate to book again, esp for multiple nights.

Ac did not work well in the room

Great place to stay

Breakfast staff was helpful and accommodating providing a GF option for our kiddo! Spa jets didn’t work and had a couple room cards stop working but cards were quickly fixed.

Check in was easy & the room was clean & comfortable. Plenty of local restaurants to choose from & the free breakfast is a great touch for family's on the go.

Rooms need updating and remodeling.

Smell out side and the hot tub is not full working

The staff went above and beyond assisting us with our aging parent.

Just what we expect from Residence Inn

Don't let the clanky front doors deceive you. The hotel is actually quite nice. Rooms are large,

Glad to find a hotel with 2 bedroom suites and a kitchen to cook in. Location is perfect off I-40. Pets allowed! Only complaint is the carpet needs to be replaced as there were several places where it was taped down to avoid tripping!!! Not safe!

Extremely friendly staff, very clean, recommend ashtray or cigarette butt disposal. Front entrance hard to locate. Read my previous review for more details.

Checking in was great! Christy who checked our rowdy family, myself included, was very friendly, welcoming & even shared in our laughter. The Hotel was very clean & offered plenty of conveniences. Trying to find the main entrance to this Hotel is not so easy. Very small entrance door from the parking lot. Our room was very clean both bedrooms had bathrooms that were stocked well. The pullout bed was not very comfortable. There was plenty of room for all 7 of us while visiting and slept 4 of us well. There should be some type of ashtray or cigarette disposal near the side entrance doors. The area around these doors are completely littered with cigarette butts everywhere. Having a smoking section with a few chairs maybe a table and a disposal for butts would make things a lot nicer. Otherwise great place.

The hotel is convenient and the staff were very friendly. The room was spacious. My only complaint was that they do not automatically clean your room - you have to request that they clean it. We did not know and expected the room to be cleaned. Just know to ask that your room be cleaned if you stay more than one night.

The bed was great. But the carpet had stains and was toren.

The staff are never at the desk. Keys must be reprogrammed multiple times per day. The 2 room suite had 1 small air conditioner that could not even cool down the bedroom. The kitchen/sitting room was about 100 degrees, the bedroom about 85 (with the small A/C running non-stop for 3 days. The cleaning staff were always friendly. The hotel should be embarrassed to have their name associated with this property. The fact that Residence Inn approves of this, shows their lack of concern for the clients. Should have been knocked down and replaced years ago.

Love that it was a two bedroom and two bathrooms

That said, I was very disappointed. The ac did not work. Staff knew, evidenced by the two boxed fans left for us. The fan in one of the bathrooms did not work. The desk was broken and made to look like it wasn’t. There were several other little things that all piled up to the realization this place is desperate for some attention and updates. We were able to stay in the room but if another hotel had a two room suite available I would have taken it.

Driving all day from Austin, we were ready for a stop. Residence Inn was easily accessible, near restaurants and good reviews. Our suite of 2 bedrooms, kitchen and living area was perfect for 3 adults and a german shepherd dog. Only issue was AC wasn't functioning properly. Called for service and Justine came immediately to check on the unit and offered alternative to move to 2 separate rooms if the AC didn't kick on. We decided not to move and Justine provided 2 portable fans. The fans helped along with open windows ; thankful it was cool outside! With fans circulating air, it became comfortable for the night. Next morning, manager on duty offered apologies and took off the pet fee ($50) for the AC issue...NICE!