Quality Inn Amarillo East

nothing service was poor was given the wrong room which wasn't clean, then when moved to the correct room it was absolutley gross bedding hadn't been cleaned and was stained like crazy, there were cockroaches everywhere ive submitted pictures, the bathroom was filthy and unclean the shower was broken and hardly worked and had no hot water as well, not to mention I had to use all my strength to get the door to shut so we could be safe while we slept and we had nowhere else to go we drove in from 7 hours away

We didn't stay due to cockroaches, flies, and dirty floor.

There was no hot water and the sink was clog up

It was supposed to be a non smoking room. But, is smelled like someone just smoked a pack of cigarettes in the room . There was no toilet paper. The attendant had to bring some. The entry door would not lock with the knob or the flip lock. We had to jam a chair under the door. The toilet door was falling off the hinges and would not close. I requested another room and the attendant said there were none and I could not get a refund because the room was prepaid through an external company (Expedia). It was an absolutely disgusting experience. We slept in our clothes just long enough to get back on the road for our trip.

Perfect 👌

The staff at this property was very helpful. The room was dimly lit and smelled heavily of cleaner solvents. This was the noisiest property I've ever stayed at with bright lights on outside our window. Would not stay again. Would not recommend to someone I know.

Pretty quiet for being right off I-40. Lots of dining options within 3 blocks walk. Good breakfast buffet. Good price vs. competitors on the same frontage road.

Area Mice and roaches

Sheetrock peeling in the room. Floors (carpet) was sticky.

The woman at the front desk was very friendly. That is the only thing I liked. The general location felt unsafe. There was a giant stain on the bedspread. The mattress pad was covered in hair, not sure if it was human or animal. The TV had to be unplugged because it wouldn't turn off. The shower was dirty and the walls had paint peeling off. The water had a very unique odor to it. My son and I only stayed long enough to eat then we left. Were had been driving for 7 hours before arriving and felt so uncomfortable that we just left and drove for 5 more hours until we reached home.

No hot water,to bathe, breakfast sucked asshat the eggs were plain AF AND JUICE IS WATERED DOWN LIKE WTF....OH AND WHEN WE DID FINALLY GET LUKEWARM WATER IT LEAKED THROUGHOUT WHOLE ROOM

Room was stinky and dirty. Carpet was wet. One parking spot left in the whole lot when we pulled in.

Bathtub dirty, pet smell in room, open hole in counter.

Old motel with dubious housekeeping.

Looked like a movie set where something bad is happening, NOT very attractive or safe looking

Not the best place to stay but okay for a few hours of sleep. The room had stuff on the wall and we couldn’t use the tub to give our kids a bath and there was not really anything for breakfast.

It was quiet. Breakfast was OK.

La Abitacion estaba sucia había cucarachas las sábanas sucia usada de otras personas espero que me van a devolver el dinero

I needed to use the laundry facilities but they were unavailable.

The room downstairs that I needed had no tv. So I took a room on the second floor that has a tv but no remote. expedia said the room was $59.00 the they charged me 78.00 dollars. I show up late so I take some of the blame but I know I will never stay there again

Not clean, roach traps in the room, funny smell, no remote for the TV and only one channel available.

Location & parking Sheets had nubbies that disturbed my aunt’s sleep. There wasn’t anti-slip slower stickers that caused concern for my 89+ year old aunt. Refrigerator didn’t work. HVAC came on but didn’t stay on. Night clerk was very welcoming & informative.

Not clean, roach traps in the room, funny smell, no remote for the TV and only one channel available.

Location & parking Sheets had nubbies that disturbed my aunt’s sleep. There wasn’t anti-slip slower stickers that caused concern for my 89+ year old aunt. Refrigerator didn’t work. HVAC came on but didn’t stay on. Night clerk was very welcoming & informative.

THE STAFF IS ON POINT. HELPFUL AND THE BREAKFAST IS PERFECT. NA

THE STAFF IS ON POINT. HELPFUL AND THE BREAKFAST IS PERFECT. NA

Nothing Very scary. Not safe feeling. Room had someone's garbage and used shampoo and lotion. Would not recommend

Nothing Very scary. Not safe feeling. Room had someone's garbage and used shampoo and lotion. Would not recommend

Good place…......…... ....

The room I stayed was decent, but the deadbolt did not work. I did tell the front desk that problem, but nothing has been done during the time I stayed there. I actually had to move the couch to the doorway at night.

I had a mouse as an unexpected roommate

I had a mouse as an unexpected roommate

We got checked in and into our room to discover the tv did not work nor did we have hot water.

No lights in parking lot Lobby was empty. Took forever to get in Not very safe feeling. Loud neighbors of late night Illicit activities Won’t be back

Cheap room Nothing great , nothing too bad ,, if you’re particular you won’t like it.

Stayed at this place Last night. Room was disgusting with mold in the bathroom and shower. Bugs in the tub. The door looked like someone had broken into the room and they did a crappy job of fixing the door. The room smelled like mold and mildew. Would not recommend this place. I believe it is a place where all the construction guys rent while working.

I realize that “you get what you pay for” but it was not a good experience. The night person at the desk was very nice and reassured me it would be safe, which it was because I’m now writing this review. The safety feature that swivels to prevent the door from opening was on a flimsy piece of metal and could easily be overpowered. The sofa had stains all over it and we didn’t even put our bags on it. One lamp didn’t give enough light and one had a broken and torn lampshade. The sheets had stains on them that appeared to be old blood. I slept with a towel between person and the sheets. The toilet rocked and was most likely the reason for some water on the outside of the tub. The bathroom door appeared that the edge had been broken off near the latch. I went to get the bag from the ice bucket and it was wet and there was still drops of what appeared to be water in it. There was some old plastic holder on the wall without anything in it. It was filthy. The curtains were too. I grabbed a towel and it had holes in it. We stayed as it was not refundable. It did not match the photos on the app. I checked breakfast about 8:15 and there wasn’t much there. Some eggs and bread to be toasted. No prepackaged muffins because a sign said one can only eat there, no food to be carried out. Finally, my wife noted that when barefoot (changing socks) the floor felt squishy. I have photos if needed.

The property is not well maintained. Breakfast they had no coffee no milk for cereal They did have bagels

No real amenities, noise, a cat that was just in the parking lot.

Room was clean and the beds were extremely comfortable. The place could do with an up grade. The breakfast was decent.

Nice staff, rooms could be cleaner but overall good stay.

By far the BEST BED I have ever slept in & I forgot to get the kind of mattress it was. I ordered a King & received 2 Queen. The lady said, in her system, it said "2 Queen and there is nothing she can do about it" & plus she didn't have any kings", it worked out..qqq1a

Love love love renting out here

It's cheap. That's all the hotel had going for it. Parking: cramped. If you're driving a truck, you may have to street park and walk in. Staff: nice, but needs more training. I was directed to the wrong side of the building. Cleanliness: nope. Didn't want to touch the remote. Mildewed caulk in the bathroom. Grimy floors. Towels were soft and white. Bedding, okay. The wall unit heating/ac was as you'd expect at this level -- noisy. The curtains were too small to block out the motel's covered walkway lights. If you require full darkness to sleep, you will have issues. There was no water when I arrived, but eventually was turned on. Breakfast: yuck. Powdered eggs. Powdered creamer. Cornflakes and 2% milk were okay. Bread and peanut butter okay. They uncharged their pet fee compared to what was posted on the website. The next time I come through town, I'll look elsewhere.

Staff was friendly but hotel needs some serious work

Room was clean food was ok. Parking

The lobby restroom was out of service. The walkway was dirty. No working elevator. Trash outside the room. The breakfast not good. Very few items. Terrible experience.

The staff was very friendly and very helpful, however the rooms were nasty and the hotel is attempting to do some remodeling but the rooms and exterior need a lot of work. Breakfast was ok but the juice is like water, had eggs, waffles, toast, coffee, cream pies. Bed had grease on sheets, door locks for bathroom with no guts to the handle. Wood peeled off the door. Pictures to prove it. First room was worse but ahe allowed us to switch rooms. Won't stay again.

Don't book here

Toilet wobbled Sink was breaking away from the counter tops Bathroom facet was very loose. Bath tub was dirty. This hotel needs to be completely rehabed

Kinda sketchy when I first got there. No front door staff but when he arrived he seemed preoccupied with other problems. Room was clean, air conditioning worked and shower was fine. Parking was difficult as the spaces were small and almost totally filled by7:3m.

The room was very clean and the ac unit was blowing ice cold air.

none.

The afternoon and evening front desk staff were very friendly and helpful. The bed was comfortable. The breakfast was good. It was great for a one-night travel through stay.

The tv didn’t work, the breakfast was a joke, the eggs were 100 years old, no juice in the machine, there were no towels in the room, the ice machine is apparently perpetually broken because there was a paper sign on it that looked like it’s been there since before Jesus was born. Absolute garbage of a hotel to stay at.

Nada

Old facility but decently clean. Front desk lady was great!

Externally was dirty. Seemed like people were living there vs. room was run down. Furniture worn. Shower curtain was brown at the base(naturally white). Lamps and coffee maker in the room were showing rust. Carpet was dirty and felt wet. Air in room was foul. There were signs up that they weren’t responsible if you left anything in the room and lost it I guess. Left and went up the street to the attrea and booked another room. Returned in the morning to drop off the key.

Don't leave your room before 11 on checkout because your key won't work and instead of reprogramming your key they will walk you to the room and let you in and leave you with no key. You will also be awoken in the morning by someone scraping asphalt in front of your door after working a 18 hour day. And after all of this dont plan on taking a hot shower because my urine came out hotter than the water in the shower.

Skip

Quality inn Amarillo East lacks basic quality

I had a very late evening check-in, booked my room with 2 queens. At check in the person at the counter stated my reservation was for a king and if I wanted the 2 queens i would have to pay an additional $18. I showed him my confirmed reservation, and he honored what I showed him. Next to my bed on the carpet looked like vomit stains and a poor clean-up it was also along the side of the bed. I'm just assumed it was vomit by the look of it but it could've been something else. It was too late and I was too tired to deal with getting another room. The room had a cheap smelling deodorizer but wasn't offensive. The clean X box was empty. I checked out early and showed the attendant at the front desk the pictures of what I assumed was vomit. He shook his head and said he'd get housekeeping to address the problem before the room would become available to someone else. Beside those to issues mentioned the rest of the room appeared clean. I slept well and the A/C wasn't too noisy.

They d

Very uncomfortable experience we have

You’re getting an incredibly affordable motel room for $77 a night. Don’t expect much. I can tell you that the breakfast was more than satisfying and the staff, the manager, was incredibly kind and professional. If I had to make a choice, I would stay here again. But, don’t expect a fancy spot. Lower your expectations.

Quality inn East Amarillo lacks quality, will not stay there again

Room was nasty! Bugs in the bathroom, sticky bathroom floor. Dirty tub. Dirty sheets. Ripped, shredded drapes. Very strong sickens sweet odor in the room. We coughed & sneezed. Went to another clean location.

This place should be demolished. They're doing a really half ass renovation on it. Some of the worst construction I've ever seen. I've seen better forts built by 12-year-olds. I will never stay at quality Inn ever again.

Best breakfast ur going to find for a hotel

En todo mi camino desde phonix a Tampa fl fue el mejor hotel lo recomiendo al 1000

They are remodeling, and parking is very limited.

Nice employees! But the room itself had so many things going on! For one the shower curtain was absolutely disgusting, the vents had so much dust and nasty on them, parts of the headboard on the beds were missing, stains all over sheets, the bathroom door has about an inch of paint on it so good luck shutting the door, the whole place needs a remodel. But again the staff was very great! The breakfast was okay as long as you don’t want waffles. No smoking sure but everyone smokes in the balconies so you get to smell smoke anyway.

This was a real nice place. They were full but we still was able to park close to our room. I would stay there again if we ever come this way.

Breakfast was not good at all. Not a normal selection for Quality inn. Was out of Orange juice. Won’t make the mistake of staying there again!!

That is all I have for comments sorry it did not have enough characters. Next time I will not complete survey.

They seemed to.be remodeling the building which provided an inconvenience.

Parking lot was small for a full sized truck, a/c was set on 61 the entire time I stayed and cooled off to maybe 68 in the room, everything else was nice

All good

N

The property appears to be a maintenance nightmare. They are trying to fix the cosmetics of the place but my opinion needs to be demolished and rebuilt. The place is just plain beaten up.

Facilities were poorly maintained, not very clean, mattresses were poor. Breakfast was more minimal and badly presented. I won’t stay here again

Room was clean and breakfast area too. Would recommend to others, for the price very nice place to stay overnight.

Staff was ok.

The door to our room didn’t shut all the way - you could see out into the parking lot through the gap in the door. We had to jam the chair under the handle to keep it shut. Very unsafe. It’s smelled terrible and the carpet felt sticky! Not impressed at all.

It was a basic room. Beds are comfortable. Walls are thin. Lots of Dooley trucks parked that took up two spaces therefore preventing vehicles from fitting in between. Had to walk farther than you would expect due to lack of usable spaces. Friendly staff. Coffee was weaker than jail coffee.

nothing to add

The gal that checked us in was friendly and very helpful! Thanks

Terrible

Rooms were cluttered with random furniture and dirty, Shampoo and conditioner were half used. Breakfast buffet was waffles and bread that you could toast. Only other thing available was some breakfast potatoes that were more like mashed potatoes. No eggs, no meat, no muffins. Creamer was packaged powder. Would not stay here again

It was an excellent stay and waking up to a breakfast is always a bonus. The price per night was awesome!. Thank you.

Enjoy

Yes, the property was in the midst of getting repainted. The problem was the dried vomit in the stairwell, the pile of something that looked like feces on the second floor walkway, the toilet out in the parking lot, the splatter of a variety of liquids and grim on the bathroom door, the holes in the walls of the bathroom, etc. etc. etc.

The pool was out of service, there was hair all over the bathroom, there were no towels. There was a dead roach in the bathroom. There were also holes punched in the walls. Don’t stay here. I had no choice because everything else was booked that night.

Room smelt of urine/very odd odor?? And no it wasn’t smoke!! Floors were filthy and outdated You wouldn’t want to walk barefoot for sure. TV didn’t work and was a complete joke and no help could be found. I definitely would recommend booking elsewhere. It was BS on monies spent. I wish I wasn’t so tired and in need of sleep

Room keys weren’t working for multiple guests. Constantly heard guests cussing and kicking their doors. The pool was not in operation, and my toilet was running on and off all night, barely got any sleep and checked out early.

Clean room. Only 1 washcloth. Breakfast was horrible. Waffle mix was watered down and only part of it cooked. Orange juice watered down. More I could say in regard to the breakfast but won’t. Just skip it all together and go somewhere else.

bed was very comfortable !!!

Bathroom mirror was unclean, trash behind my dresser, ac unit was missing pieces, breakfast was awful eggs were disgusting, the orange juice was watered down. My room TV was not working. A stain in my sheets.

It did not look clean, the couch should have been thrown out a long time ago, I wouldn't have taken a shower there. The smell of chemicals from a strong deoderizer was offensive. I have stayed in nicer places for half the price. I'm okay with old, by this place was nasty.

Real nasty place, needs alot of attention. Not worth the price paid.

Tv was broken, bathroom door had no mechanism in it to latch, black mold in corners of ceiling, phone didn’t work, only thing worked was AC and we were so hot from being out in the heat all day that we stayed just to cool down, definitely wouldn’t stay there again, not worth the money I was charged

Front desk staff ok. Room dirty (not vacuumed) and holes in bathroom walls. Stairs to second floor cracked and crumbling. If I hadn’t driven 12 hours and paid for the room in advance, I would have left. Breakfast was a joke.

Room needs upgrades dirty carpet

We had a very pleasant stay at the Quality Inn in Amarillo on our way home. The check-in staff was very efficient and the room was very clean and welcoming. We will definitely stay there again.

The rooms had damage to the walls the doors it wasn’t clean

Great property

The price was certainly cheap enough: $75.00/room with a king size bed. But the door in one of our two rooms had quite a few rather deep dents in it (looked like from a hammer?). The room my husband & I stayed in had carpet that smelled like maybe someone had smuggled in some cats without a litter box? The good thing is, you sort of get used to the smell after a while. LOL The man who checked us in had a humorous & friendly personality.

Dirty room, noisy, mediocre breakfast, no bathroom fan, bathroom door stuck, pooly maintained.

A/C worked great

This property was so gross we had to move to another hotel. The door next to ours looked like it had been beaten in by a sledgehammer, the room reeked of smoke, paint was pealing, toilet wouldn't stop running and generally looked unsafe to stay in. You should take this off your listing.

Disgustingly dirty, I asked for it to be shown to me before and it was dirty and with the window broken, I did not stay and expedia did not solve my refund, I do not recommend them,,

Property under repair! No items to choose for breakfast!

I book this hotel because my truck was in the shop and I need one night but I don’t like it The air conditioner was very noisy, there were cockroaches in the room, and the sheets smelled bad thanks to God was only one night

It was an okay place to stay but would not be my go to place and the dead bolt on door did not latch

Excelente hotel y muy buen trato el personal

Wonderful, friendly staff.

The lobby is nice and the breakfast was okay, totally unmemorable. They're obviously in the middle of renovations because our room was supposed to have a kitchenette but there was a gaping hole in the countertop with a junction box dangling from wires but no stove. The sink for the kitchen was smaller than the bathroom sink which was right next to it. The staircase was full of cigarette butts and one of the steps was crumbling. My kids looked around and felt very uncomfortable with their surroundings so I wouldn't ever stay there again.

Room wasn’t clean and smelled like smoke. Front desk person was nice but if one room that bad, not twilling to stay there.

Busted windows, hand written room numbers, hole where kitchenette sink should be, unwrapped Little Debbie Oatmeal Crème Pies for Continental breakfast, busted door lock, greasy fingerprints in paint bathroom door

Room was totally dirty outside was disgusting inside was gross and just used either would not recommend