Hyatt Place Amarillo-West

The only problem we had was getting to the property. Not a lot of signs to get there. It was even harder in the dark. Need better entrance.

We were greeted warmly by staff. Our room was very comfortable. We enjoyed the Bar drinks and food. We had the grilled chicken sandwiches, delicious!

Great breakfast and ambience. Recommend if need a place for sure. Nice beds too and water pressure amazing. Nice staff.

Great place to stay and easy to find. Staff friendly and ready to help.

Really enjoyed my stay. Rooms are very clean and modern. Looking forward to booking again!

The staff was helpful and the room was nice and clean

the shades from rooms are too thin and don’t cover any of the light from outside

Excellent stay. Everything was clean. Could improve on breakfast bar, but everything seemed somewhat fresh.

Room was clean. Just had overnight layover.

We just stayed there for 1 night . Front desk service was good. The hotel and room were very clean.

Good for the price. Staff was good and the rooms were okay and served the purpose

property felt very safe

Na

The breakfast buffet was great! The directions to get there were a little confusing

The drywall tape was coming off the ceiling and the bathroom had signs of water damage on the walls and the floor tile was cracked. Upon checking in they charged $150 for potential damage that you are supposed to get back if you don’t partake in breakfast (continental $8) and if you don’t damage the room. No microwave in room but there is one for use by the bar and they have a mini fridge in the room. It is near Cadillac ranch and shopping on the west side of town that appears to be growing and fairly new shopping centers. My visit was pleasant and the beds and pillows were comfortable and the room was spacious for a hotel. The morning staff were friendlier than the afternoon staff. They offer dinner from the bar but no one ever around to help you have to go to the front desk for assistance but I didn’t because the staff in the evening are not as friendly as the morning team and I can only imagine how the food would be after they hype up breakfast buffet style for a continental breakfast. The pool and gym are small so one family and you feel crowded. Overall it was a pleasant visit and for my needs I would stay again.

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Clean room and very helpful staff.

The breakfast room was clean and the lady in charge was attentive and very polite

I was disappointed that the staff sold me a food item that needed to be microwaved however the room had no microwave in it.

Shower was terrible with minimal pressure. On all settings on the shower head, I could only get a small stream out of it. The doors between the adjoining rooms offered little sound blocking and had screaming children in the adjoining room all night and early morning. This was my first stay in a Hyatt and I was pretty disappointed.

None

Beautiful and clean I will stay here every time I am in town

Our room was missing black out curtains\screens. The street light kept beaming in our room through the night. Other than that rest of the things were good

Very clean. Pleasant staff

Habitación limpia y cómoda, solo tener muy en cuenta que desde el café en el lobby es con cobro extra.

Pricing was a little steep for 1 room but thankfully for the accommodations and room availability.

The room smelled odd, mattresses were worn out, mold around the tub on the floor and for the price of the room, there should have been a complementary breakfast. Didn’t replace coffee cups with clean ones the first night. I think the room was cleaner the third night we stayed than it was the day we moved in.

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The place is much smaller than the picture

The staff is friendly rooms are clean good location

Everything was above and beyond, very comfortable. The eggs were bland, otherwise it was good.

Great parking especially if you have a truck with a trailer. Greeted by an associate from my home town. What a surprise. Had a great evening with restaurants close by. Very quiet. I would recommend this hotel.

The staff were very helpful, and the room was reasonably clean. The bathroom floor and shower grout needed to be scrubbed. The bathroom and shower were too small, so I might look for something a little bigger next time. The breakfast was great with lots of choices.

You either have to drag everything up the stairs or weave around the building to the elevator. It would be fine if I was still working away from home but it is definitely not for a family vacation.

The breakfast staff was unhelpful as they didn’t know simple answers to simple questions pertaining to their job!

I love the Hyatt Place Amarillo-West. It has an amazing full breakfast. The rooms are good and noise levels are a minimum. But this stay had one problem. The previous customer had set the alarm for 6:00am. So, we were awakened at 6:00am to our surprise. If you stay in a hotel with an alarm clock. Make sure you check to confirm that alarm is turned off.

Great hotel to stay at

Clean Our mini fridge did didn’t work and the bathtub drain was broken. Staff said they were going to come and see what they could do never came up to our room food that we had purchased to go in. The mini fridge went bad.

Excellent service

Very clean and a professional staff

Rooms look rundown with a much need for maintenance. Laundry room was out of order, cannot use it. The bathroom in my room had a lose tile that can be considered a safety hazard as it gets slippery it can hurt someone’s foot. The shower was leaking to the lose tile which I believe is the problem itself. The room was dirty as tables had stains from previous clients. I was not able to connect to the chrome cast device, even after following instructions from the tv. I joined the rewards program and didn’t work at all. I will not comeback to this facility and I would not recommend someone with children or pets to stay in this place

Friendly staff excellent service and excellent conditions

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Booked this room online the day before and called to ask about something and was told they will not rent to me because I’m a local resident. Initially I was told I would be charged for a stay they didn’t intend to allow. After being placed on hold for sometime, was told the charge would be removed. Then the next day I check my account and there was an additional $50 charge from them as well as the room charge still pending. Called back spoke with the same lovely lady Lauren, who apologized and explained that they had trouble removing the charges but I would in fact not be charged but she couldn’t tell me how long it will take to get the charges dropped…. Now I wait for my $200 for a room rate of $129 to be refunded to me because our local hotels suck in Amarillo Texas.

N/A. ❤️???

Very nice hotel. All the staff were very welcoming and friendly. Thank You!

The bathroom floor tile was cracked and lifting, but it was clean. Staff extremely helpful and kind. The breakfast buffet was one of the better ones I've seen in a hotel. Would stay here again.

I had a very pleasant stay at Hyatt Place Amarillo-West. The property was very nice, modern, and well maintained. My room was spacious, comfortable, and nicely updated. I would definitely stay here again.

Very nice and clean

A bit pricey, breakfast was good.

Clean and fairly new and fresh property. Great for travel overnights. Easy access to I40 but not loud. In a cluster with other hotels. Food and drink requires leaving property for the most part.

Great place! Kept up very well. Great staff. Very close to restaurants and the mall. We would definitely stay there again.

Beautiful hotel. Rooms were clean and the beds were heavenly. I’m very picky about where I stay and would not hesitate to recommend Hyatt Place to anyone.

Comfortable beds. Hyatt always has great breakfasts but we overslept. Beds and pillows were great. Definitely would stay again. Also nice big shower with a shower head that put out plenty of water. And lots of hot water. Spacious room. We will come again. Also nice and quiet location.

The staff was very friendly.

A

Great location and helpful staff

Great staff

Very clean. Very convenient to I-40.

Everything was as described.

Clean, friendly staff, breakfast was great, and easy access to the highway. Excellent hotel!

Everything was wonderful from the check in, staff were helpful and friendly, room was clean and spacious, and breakfast was delicious with many options.

Good service excellent facility

The breakfast was mediocre. The room and the hotel was nice. The bar was poorly stocked.

Overall a great stay. Safe area. Clean everything.

The staff was great and it was super clean. The only problem we had was that the AC fan made noise that we had to turn it off. We did report it the next morning and they were going to get it checked.

Nothing

Clean Entry Terrific Front desk staff Mattresses dead / bad springs. Hilton kicks your ass on mattresses / sheets. Unsafe area - not enough well lit parking and security cameras. Loud noises - all night - kids partying literally all night bouncing off walls. Felt very unsafe. We did not sleep a wink. I don’t usually stay at Hyatt. No on sight security. Ridiculous.

Our overall stay was great, I’m fairly picky about hotel bathrooms and feel the bathroom could be updated but overall the staff was friendly and the rooms are clean.

We stop through Amarillo about twice a year and we have stayed at so many different hotels in the area. After this last visit we decided this Hyatt Place is the only place we will stay from this point forward. It is so clean and roomy and my kids love the breakfast. It is TRULY the best property in the area and we have compared a LOT of them!

Location was nice for what we needed. The continental breakfast was not worth the money.

I only get to stay at a Hyatt Place once every two years and this location was everything the experience was desired to be. The helpful staff, clean space, unbelievable breakfast, spacious and modern room, top notch amenities…this location couldn’t do anything better than they already have. Incredible one night stay and wish I could have stayed longer. Well done guys. Two thumbs way up.

There is one drawback, though. The room doors use built‑in digital card scanners, and the mechanism is surprisingly heavy. When the doors close, they shut with a loud thud. If people are coming and going in the hallway, it can easily wake you. I didn’t notice this issue at the Hyatt Place we stayed at in Eugene, Oregon, so it’s something Amarillo could definitely improve.

Friendly and helpful staff

Delicious breakfast

Room was great. Pool was very nice, but could've stayed open longer than 10p. Breakfast left a lot to be desired. Very basic buffet. Would rather have paid extra if it meant having more options. Over a very nice stay. Also, very easy access on and off the interstate.

Great stay and fast check in process!

Cleanliness: 1) The room level hallway clearly had not been vacuumed in a bit. 2) There was a live and active spider in my room. 3) Mold had begun to form on the caulking in the bathroom. 4) The bath towels were on a very high shelf inside the shower. I was not able to reach them!!

Great overnight stay.

Great stay

I didn’t really dislike anything but I would have paid extra for access to a hot tub.

We liked everything!

Friendly staff - Desk in room had food particles all over it left from a previous stay - The refrigerator did not work - Paid extra for breakfast and there was a) no plates so used a saucer plate for food - There was no bacon or any other meats available and none ever showed up

The bed was comfortable and the AC was quiet. One negative was the Wifi was spotty, and I had trouble with a Zoom meeting.

Property was comfortable for a 1 night stay. Staff were very friendly. Breakfast is $8 per person and had a good spread of options.

Just passing through, everything was clean and there was a good amount of space in the room. Staff was very friendly and helpful. Stayed on the highest floor and the room was nice and quiet.

Good place to stop along business trip

Lot of restaurants nearby some eve walkable. Only bummer was fire alarm going off at 12:30 a.m. and just as we got dressed and gathered valuables it stopped. Better safe than sorry

Staff made the stay!

They now charge for breakfast. Won’t be staying here again.

The breakfast should’ve been complimentary due to the price of the rooms.

Poor knowledgable staff, could not help with providing answers to reason why i have been denied my stay. I was having plumbing issues at the house and was told that i could not stay even though my room had been booked and paid for because i was a local and if it is not an emergency, then i will be denied.

Clean

Great hotel stay. The staff was very friendly and helpful. We had complimentary coffee and breakfast. We were traveling a long way and were thankful for a very comfortable stay. Will definitely stay again when in town.

Clan room and comfortable bed. Nice shower and clean towels. Fridge to keep drinks cool for long road trip.

Pillows were musky, old phones with outdated charging options. Room was not maintained and had broken accessories. Floors, baseboards, legs of chairs, basically anything not surface level was extremely dusty. Bathrooms were visibly not scrubbed sadly had stained surfaces and towels.

I was charged once by Expedia and again by the hotel for our stay. The hotel is trying to resolve this but i have yet to receive the credit.

Not the hotel problem but too much street construction in area.

The location was good, but the cost was a bit high. The room was OK a little bit rundown but relatively clean. The shower was not great. They should work on that.

Clean neat and good staff

Clean and quiet rooms.

It was very nice and clean. Nothing everything was very updated and clean

Breakfast was basic, eggs, bacon, cereal, toast, bagel. Satisfactory Bacon was fatty and limp. Could have had more breakfast items.

The walls were quite thin, we could hear a baby crying throughout the night. There was a slow drain in the bathroom, created standing water. There were hairs of someone else on the bathroom floor. The two staff when I checked in were not friendly, they were odd. I would not stay again.

Very nice and beautiful. Room was very clean and had everything we needed. My only complaint is that in all my looking on the listing it did not say the amount for the pet fee was $75 which was almost as much as I paid for the room along with the $50 deposit making the amount I was expecting to pay much higher than budgeted. Staff was very kind and gave us free breakfast with it for the surprise. Recommend having that information included in the listing so others can plan better for their trips.

Clean, like new. Spacious rooms, and convenient area. Weak water pressure in the shower and confusing TV. Would book again without hesitation if price was right

Great hotel. Very clean. The front Desk staff was amazing. Abd very helpful with my 3 years old boy

Pillows left something to be desired, as did the bed, breakfast was not free. Walls paper thin, but overall the property was clean and adequate. Close to highway.

Heated pool and a wonderful breakfast.

Staff was super friendly and helpful. It was super clean and new, and the pool was clean and lots of fun. Would absolutely stay again especially for the price.

The hotel was one of the better hotels I have stayed in for a while. The staff was especially helpful, going out of their way to assist when needed. The room was very well kept. The only criticism I have is the A/C was somewhat noisy, but the staff attended to it when I reported it.

Place to stay loved it very clean

Great place to stay.

Great room always sleep so good at a Hyatt! Breakfast and staff were great and so helpful! Loved my experience!!

It was alright

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Great stay

Clean room and friendly staff

Bathroom need a little more cleaning and floor needs to be swept. The ceiling had a crack in it and some of the ceiling was falling but not to bad i really didn't care

Great breakfast