Holiday Inn Express & Suites Amarillo West by IHG

Superb

This place is a winner! I would stay here again in a minute. MUCH better than Hampton Inn.

Was nice and convenient. Clean and helpful staff.

Staff was very professional, courteous and helpful.

My stay was on a Friday night to Saturday morning. People were in the halls talking, and noisy. I learned in the morning that there were busloads of high school students staying at the hotel. I didn't stay for the complementary breakfast because the room was not only at capacity, there was a line of 10 to 15 people to get their breakfast.

Exceptional

Free breakfast included, convenient location and clean hotel.

Very good

.

Nice facility. Front desk a little gruff. Flies in dining area. Room nice and clean.

Pretty clean property. Helpful staff

On road trip from East to West coast. This hotel did not match up to other hotels along the route that we have given 5 stars to, hence the 4.

Quality amenities that you expect from IHG

Nice new hotel. Perfect stop on our road trip to CO. Close to plenty of dining options.

Nice room. Pet Friendly. Great breakfast!

Everything I would expect!

Always friendly and helpful staff. Rooms clean and comfortable. Breakfast one of the best anywhere

Exceptional

The place was wonderful. Only issue which was not the staff or place issue was a dog barked a lot in early morning.

Everything was very clean, the bed was very comfortable, and the free breakfast was pretty good. Very pleased with this hotel.

Disappointing

The room was very clean and spacious. Breakfast was good but no gluten free bread option. We will stay again when visiting grandkids.

La mejor estancia y muy amable el personal

Hotel was convenient and restaurant were close.

This is our 2nd stay, and this visit was better than the first. Front desk more welcoming and friendly. Better parking spots this time, so not parked in the back where the lighting could be better.

Didn't realize there were pets allowed. Location was inconvenient to get to.

Very quiet, clean comfortable bed, rooms are large and comfortable The price

Very quiet, clean comfortable bed, rooms are large and comfortable The price

Superb

The breakfast was good. Rooms were clean.

The breakfast was good. Rooms were clean.

Didn't realize there were pets allowed. Location was inconvenient to get to.

The room was clean and staff was amazing

Room was clean, but smaller than usual. Staff was friendly and helpful. Breakfast was good. Hotel was quiet.

Exceptional

It was rude service

The refrigerator did not work, but staff was eager to address it the next morning when we let them know during check-out. We could hear the doors closing in our hallway during the night and noise/footsteps in room above.

The front desk staff were not very friendly or helpful. It almost seemed like we annoyed them when checking in, maybe interrupting something they were doing? Checking out was the same, different person same level of care. Did not get a printout of my receipt. We are booked to stay there again on a few days so we will see if things improved.

Staff was terrible, unhelpful and...

Staff was terrible, unhelpful and rude!

Everything was wonderful. Highly recommend.

The breakfast was outstanding. The only issue was this is the first time I’ve stayed in a new hotel and I could actually hear the people next-door talking. They weren’t screaming. They were not hollering. They were just talking and I could make a lot of it out.

Bed sheets were not clean so we had to call at 11pm to get new linen so we could sleep...staff was quick and professional with request but it was a bit gross to find dirty sheets

Stayed while on the way to Colorado and we arrived late and left early with no issues. Staff was ready for our arrival and very friendly. Our room was very clean and comfortable the air temperature in the room was perfect. The breakfast is about what you expect in a hotel nothing super special but definitely does the job and was hot.

We loved our stay it was nice and clean.

The staff was great. Parking onsite was easy with plenty of parking available. The bed was extremely comfy. I will definitely stay at Holiday Inn Express Amarillo again on my next trip.

Superb

The staff was friendly, welcoming, hotel was clean and tidy throughout the property! Staff was constantly busy cleaning! Great verity for breakfast & friendly kitchen staff! Quick turn around when asked questions or needing more towels or travel supplies. Plenty of amenities, convenient location for dining, shopping or travel!

The staff was friendly, welcoming, hotel was clean and tidy throughout the property! Staff was constantly busy cleaning! Great verity for breakfast & friendly kitchen staff! Quick turn around when asked questions or needing more towels or travel supplies. Plenty of amenities, convenient location for dining, shopping or travel!

The breakfast was better tasting than any I've had. Sausage gravy and biscuits tasted so good. Husband had scrambled eggs and bacon.

Staff was amazing

I booked the room for a price and was charged almost $100 more than that.

I could have my dogs with me.

Friendly staff. Breakfast was pretty bad but mostly because the coffee was terrible.

Room was clean and ready when I arrived. Breakfast was good. Overall an excellent stay.

Very clean rooms and facility. Breakfast was excellent. The staff is very cordial and polite, which is refreshing. Comfortable beds, lounge, chair. Huge spacey bathrooms. My next stay in Amarillo will be here again.

Clean and soooo quiet. Will definitely stay here again.

Great stay at a new, clean property.

the cleanlinest and breakfast selections

Comfortable and clean. Perfect place for us while passing through.

Good stay.

The property seemed pretty new, comfy bed and spacious room. Breakfast was good as well.

The wind changed direction and all of the hotel rooms had stockyard smell. Sleeping in an outhouse. Hotel was super clean. Rooms were noisy as could hear other rooms people talking. Breakfast was typical except all drink dispensers were not working and half of the hot food was never put out. Ran out of cinnamon rolls at 7:30 and didn't refill for a long time. Suggest going on to next city and skipping this stop.

Short overnight stay.

Stayed here for the hot tub which was amazing, hotel itself was well kept and clean inside and out. They assigned us a room that had water on the floor so we had to pack up and move to another one only to find a long string of hair stick to the shower wall which would have been very visible to housekeeping if they cleaned anything so it appears as if housekeeping needs better manager, likely just restock supplies and make beds only there. Then awoken by housekeeping helping a customers name from the hallway who wanted a wake up call. He never came to door so she just kept yelling and yelling when someone asked her to stop she just yelled out I’m doing my job loudly which caused ‘’Lane” to finally open his door Then the sewer smell so thick it was overwhelming and quick research said it’s common in that area due to bad infrastructure not being updated to keep up with demand so I will never stay there again

It was very clean compfortable place and very simple reservation with expedia

Rooms clean staff excellent

The room and property was very clean. I loved the amenities that were provided in the room. They also provide great breakfast choices for the free breakfast. I would definitely stay again!

Our stay at the Hilton Garden Inn es delightful!

Good breakfast!

We were traveling through Amarillo on our way home and stayed one night. Very nice accommodation and will definitely stay again. Breakfast was great with lots of variety to begin our next day traveling.

This hotel was nice. THEY DO NOT HAVE WAFFLES! we stayed one night and it was a nice clean place. Staff helpful. No texas waffle was a huge disapointment.

Wish ice machine worked. Other than that… amazing stay!

Free breakfast was great! Huge room, very clean, comfortable bed, and one of my favorite extras: a small sink in the room (in addition to the bathroom sink). There also was a small television in the bathroom which was great! Would stay here again!

Breakfast Could have been better, I only book Holiday Inn Express when traveling with family

Place is located off the interstate but there really isn't any good eateries nearby. The floor was dirty in the room as well as along the hallway (granted the building flooring was dirty due to construction) but the floor inside the room I was staying was dirty still. It's great if you need a place to hang over for the night. Bring snacks though because the food in the area isn't something to brag home about

The room was clean and comfortable.

Breakfast was late being served.

Very clean, staff was friendly and helpful and breakfast was great!

Everything was great!

Room smelled like wet dog. Several pillows also smelled like wet dog.

The only thing that could be better is having dark roast coffee!

Thank You for an enjoyable stay

We had a wonderful stay, staff were very helpful and friendly.

This Holiday Inn Express was clean, the staff was helpful and my breakfast oatmeal was perfect. They are always nice with free parking.

Newer facility. Clean and good rooms.

Very pleasant stay

Nice clean room with a good view of the sunset. The people were friendly, and the beds were comfortable.

Room was clean and comfortable!! Me and my dog was comfortable ❤️

Fairly new apparently. Kind of odd way to get to it due to a one way road. Will be a little better when they finish the road construction. The elevators require your room keep to go up. I understand the added security but not convenient if your hands are full.

Overall the experience was really good!

If you are desiring of a first class accommodation, this is the place. This facility is relatively new and has all modern updates. The check-in was fast, efficient, and professional. The room, and the entire hotel, was hospital clean. We had a great night’s rest, and breakfast was delicious. The surrounding area is nice and safe. 100% satisfied!

The property is easy to find. Road construction makes it a bit challenging to get in to but not impossible.

Good amenities

Clean room

Great hotel. Great location, clean, courteous and helpful staff, parking lot large enough for tryck and trailer. Highly recommend.

This hotel was so clean and well kept we thought it was new! It’s been open 15 years!! Thank you for a wonderful experience!

Breakfast area was clean, food was good. Two coffee areas would create better flow. Fruit was basic-apple, orange and bananas were almost too old to enjoy. Milk cartons were only chocolate.

Very nice hotel. Recommend 100%

Nice place to stay with traveling with pets

This place was wonderful breakfast was delicious I would definitely stay here again.

Everything was great except I couldn’t use my credit card to do laundry. One has to download an app on mobile device. I really did not want to add an app to wash and dry clothes.

The hotel was extremely difficult to get to due to the roads being closed all around it. (We were not informed if this prior) We had to wait a bit to check in due to issues with the customers in front of us. (NOT the customers fault, the system was giving them issues) The fire alarm went off at 6AM for no apparent reason. The AC in the room rattled on and off all night. There is no convenient way to get food, due to the road closures and after a long travel day, this was less than ideal. I would not stay here again.

Clean room, friendly attentive staff, clean pool, and a yummy variety of breakfast.

Really enjoyed this hotel. Spacious, clean and nice amenities like tv in bathroom and Keurig style coffer maker. Very nice bed!

Check in and out was very quick. Room was great! Breakfast was ok.

The bed was the most comfortable on our trip so far.

Great stay. Clean and wonderful breakfast.

Super clean. Comfortable bed. Tv in bathroom was cool.

Wonderful hotel, very good breakfast, spacious & clean rooms, terrific hot tub. But it's a little hard to get to right now because they are working on the road in front of the hotel.

Stopped overnight on the way to our destination. Conveniently located and clean/comfortable.

J

Clean

If at anytime Im visiting Amarillo this will be my go to hotel. It was clean, hot breakfast, and no problems with extending for another night. Hotel staff is friendly and accommodating, would definitely recommend!

Na

Great place to spend the night on our road trip. Great location. Parking was easy. Room was clean and comfortable.

The hotel is nice but we were on the first floor and it was very noisy

Property is located just behind the main streets away from all the noise and hassle. Plenty of area to walk with animal or loved one, my husband and I always stop here as our Texas destination.

It was super clean and nice. There was grass around the property for our dogs and there is a nice business park area nearby with sidewalks and grass to walk your dogs.

All nice