Holiday Inn Express & Suites Amarillo by IHG

decent staff should be more friendly

Exceptional

Exceptional

Loved the gym and the free weights. The room was clean and comfortable. The staff was not very warm or welcoming.

Passable

Exceptional

Breakfast was good.

Breakfast was good.

Safe,clean, very friendly.

Breakfast was very good with lots of options.

Breakfast was very good with lots of options.

The room was clean and the bed was comfortable. The hotel parking lot adjoins two favorite restaurants for easy walking access.

Exceptional

Resturants Bubbas and Texas Roadhouse within walking distance across from the hotel parking lot.

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This was a great place to spend the night when passing through Amarillo. The rooms are spacious, clean and comfortable. The location was very convenient with a couple restaurants within easy walking distance. And, the breakfast was good.

This was a great place to spend the night when passing through Amarillo. The rooms are spacious, clean and comfortable. The location was very convenient with a couple restaurants within easy walking distance. And, the breakfast was good.

Nice rooms and pet friendly too

Nothing extra to add on this review

Room was clean and breakfast was good

Exceptional

Exceptional

Exceptional

Exceptional

Very clean room and quiet stay

Bed was comfortable, room clean Breakfast could have been better

It was clean, great staff and a wonderful breakfast!

breakfast was average

It was fine. Close to Texas Roadhouse.

No one was at the front desk to check out and I waited for a while.

Great location! The water pressure is a low but everything was great.

Clean and neat room, easy on-off the highways

The front desk staff the next morning helped us with a few small bags for ice, and was super quick in checking us out. This is a definite recommendation as a place to stay.

We had a brief but pleasant stay

Good

Great place. Clean, nice room and pet fee was reasonable. Texas Roadhouse across the parking lot. Breakfast was terrific.

Rooms clean breakfast was good stuff friendly

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Shower is not a walk in. (In a tub). Larger than average room size.

This stay at the Holiday Inn Express Amarillo did much to restore our faith in Holiday Inns. Always loyal a couple of decades ago, we have had multiple experiences where Holiday Inns were run down with not-so clean carpets damp with smelly cleaning solutions, moldy grouted bathrooms and noisy window AC units. This Holiday Inn was well maintained, fresh and light with a better than average included breakfast. We have hesitated to stay in Holiday Inns for the last 10 years or so, but this stay will definitely make it more likely that we will try Holiday Inns more in the upcoming months.

Lots of choices at breakfast. Clean room. No complaints.

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Rooms were clean & while they allow pets it didn’t smell like it so love that.

Well located

Great stay.

The property was alright. The real irritation I had was with how staff handled a stray dog coming into the hotel. It came in during breakfast and they just let it wander into the kitchen. People have dogs and kids down there trying to have breakfast before hitting the road. They tried to lure it out with food. Finally I had to grab it and put it outside. I thought that might prompt staffed actually handle the situation. I was wrong. The dog wandered back in and so finally I grabbed the dog and put it in the single toilet men’s bathroom on the first floor. And then staff had to be prompted to call animal control to come get the dog.

Repeat stay appreciate Clean room, comfortable bed, quiet, what more can you ask for. Resturants within walking distance.

The room was clean. The staff was helpful. Unfortunate, the breakfast was the worst I've ever had at a Holiday Inn Express.

The breakfast is always excellent, allowing me to have healthy options to partake on travel. We used the indoor pool and weight room for the first time and were very pleased with the cleanliness, the showers to wash off after swimming, and the towels available.

The bed was so comfortable. It was the most comfortable bed ever! I slept great!

Staff was excellent, and the breakfast was good

Room clean and quiet. Staff friendly and efficient. Breakfast very good.

We love this little hotel-we love the area, but this trip tho the hotel was not full at all it seemed a bit careworn. The towels are dinky and frayed, the dispensers in the bathroom squirt everywhere. We were tired this trip but it just felt a little 'in fresh'.

L. We will definitely stay stay again. Quality was Better than many 5☆ Hotels we've stayed at.

Polite staff. Clean and well kept facility

Traveling from California and expected that Texan hospitality but it was just not there. We arrived pretty late but paid prior to arrival. I did not have my card and it was required... that I understood but the way he said it was extremely unprofessional. When leaving I couldn't find anyone to check out until I yelled out, "hello..." the maid service wasn't friendly at all! They didn't say a word to me or my children who all said good morning. Just odd customer service IMO

Driving through Amarillo and this place was next to a lot of options to eat. Location was safe and it was clean

Staff was outstanding. Location perfect! Rooms clean and neat. Restaurants within walking distance. Highly recommend!

Clean and good staff are nice

By far...the BEST...COFFEE!! I have never been to a better hotel coffee station where the beans are ground for each cup...Amazingly they have TWO!! Breakfast was otherwise better than similar Holiday Inn Express Hotels. Great place!! The room was great and the whole establishment is very well maintained.

Great hotel! Best breakfast!!

Nice

The staff member at check-in was friendly and helpful. The room was exceptionally clean. The bed was extremely comfortable, especially the pillows. The location was very convenient. Enjoyed the whole experience.

Great

Laura at check in and out was so very welcoming.....our room was just wonderful....it had everything we needed plus....the beds ard bedding were comfortable....the room was spotless ....I loved to design of the room.... as a traveler there was a spot for everything.....thank you Holiday Express......

Clean room nice breakfast lots of options for restaurants in walking distance

It was very comfortable. the bed and the breakfast were great.

Great location for walking to Dinner at the Texas Roadhouse or Bubba's 33.

Would stay here again if in Amarillo.

Clean room great breakfast.

Breakfast was great. Lots of options.

First time we've stayed there and it was great.

Have stayed at a few holiday inn Express. Really reliable

Breakfast was decent for buffet style. Parking a bit interesting.

Great stay !!!!

Yes to both

Room was clean and quiet

I liked this place. Very clean, modern rooms, nice swimming pool with a hot tub, decent fitness area. Very good breakfast. The hotel is in very convenient location, close to highway and a lot of restaurants are around there in walking distance.

Great Breakfast solutions Nice pool and hot tub

We were kept awake from 1:30am to 4:30am by people (probably meth heads) in the next room. Blaring music, slamming doors, banging around and running in the hall. The front desk asked them to keep it down, so they turned up the volume on their music. Front desk then said there was nothing else they could do. Umm… throw them out? Call the police? People at the other end of the floor even heard them. I’ve never called a front desk to complain about noise before… it was that bad.

Rooms were clean,friendly staff,good breakfast and safe area to stay .We also stayed on the return trip home!

There were ants in our restroom (rm. 103). I did let the front desk know. There were some cracks in the wall near the floor and the ants were coming through these.

Headboard receptacles didn’t work. Friday evening so nobody cares. Thermostat for heat not functional.

We had a great experience. The staff was friendly and breakfast was very good with a lot of healthy options.

Clean and comfortable

Nice staff.

I really enjoyed how close our room was to the exit since we were traveling with our dog and child. The A/C worked great. I loved that we could walk to restaurants. There was an ant infestation in the pool area and our shower/tub did not drain properly. Those were the only downsides. Overall, I would recommend the stay here.

Quick in and out

I loved it, beds are very comfortable and yes I’m picky, also staff is very nice and doesn’t make me feel like a bother

Clean Room. Very quiet.

Staff in the breakfast area very helpful and everything was fresh.

I only stay in IHG Hotels because they are always on point

Excellent staff, breakfast great, dining area clean and well stocked.

Well appointed room

Room was clean and as expected

Good location and comfortable

Clean room.

The room temperature controls were perfect. We stayed March 1st and the lady was very welcoming, friendly and helpful. You’ve got a good one there

It was unfortunate that the staff would not address the pot smoking on our floor. The floor outside of our room reeked of pot. Since the hotel has a policy of no smoking, I was very disappointed they would not address the issue.

Very clean and friendly staff. Nice breakfast. Excellent location there are a couple of restaurants connected to the hotel parking lot.👍

Clean room, close restaurants

breakfast was great and got me going. the room was clean

Easy and fast check in. The room was super clean, and the bed was very comfortable. The best thing? The free breakfast. I've stayed at hotels that offer a "free breakfast" and it was worthless. The breakfast at this hotel was EXCELLENT. The eggs and bacon were perfect, and the coffee was freshly ground. Wow!

Nice staff and clean room.

We all love pets, they’re wonderful, but this hotel went too far. I felt like I was in a hotel for pets rather than for people. The room smells dogs hair. The bed sheets was with a dog paw print over it.

Room was so clean and they were so friendly. I love staying.

The spotless rooms and friendly staff foster a cozy and inviting environment.

Clean rooms, decent breakfast and friendly staff.

Room was clean, friendly and helpful staff who had great recommendations for food and nightlife and breakfast fresh each day. Conveniently located by restaurants and highway.

Friendly staff, clean rooms, pet (dog) friendly.

Easy check in. Room was clean and up to date. Breakfast got our day started.

Very nice room

Clean room, great breakfast, and amiable staff!

We were there for about 20 minutes total and tried 2 different rooms. When we were taking bags into the first room a guy was peeing by his truck door. The rooms shower didn’t drain there was hair all in the tub with bugs in the floor. We tried a 2nd room that was not much cleaner, had a plastic bag over the smoke detector and smelled of weed. Thankfully Hotels.com called and had my reservation credited back to my account. It was a cheap and I wasn’t expecting anything fancy but clean and functional is not too much to ask.

Room was comfortable and breakfast was great.

Service was friendly. Room was clean! Loved the crisp bedsheets. Lots of nearby dining options.

Clean facility. Friendly staff.

Clean

As advertised. Clean, large rooms. Many, many restaurants within walking distance.

Great room, clean, bigger than most. Updated too. Breakfast choices are wonderful!