Holiday Inn Amarillo West Medical Center by IHG

Nice bed and bathroom amenities

Everything we clean and good service I didn't Like that it was cashless

Very comfortable beds.

Poor

The staff was helpful, and breakfast was good the day I had it. The fitness room was great, air conditioner cold and water pressure good. But the grounds were overgrown with weeds so bad I had to walk my dog across the hot parking lot to find grass for her to potty. There was no remote, but the little I used the tv I just used the buttons on the side. The microwave seemed stuck shut, but with force I could open it. I think the most confusing thing was that there was a nicer Holiday Inn just across the street, and my map app kept taking me to that one. With construction and abandoned buildings, it was difficult to access this hotel.

Everything was nice and we wil definitely stay again.

Broken phone Broken toilet seat Called the front desk multiple times and put on hold each time - hung up after 10 min each time

I didn’t like that the yard was not done

Property was not well maintained. Breakfast was ok, not well stocked with food or plates and bowls.

Exceptional

The room was clean and spacious. Furniture old. Staff nice. The grounds all around hotel were overgrown and lots of trash in it.

The guy at the front desk was awesome. The hotel looked a bit in disrepair.

The guy at the front desk was awesome. The hotel looked a bit in disrepair.

Weeds taking over

Superb

Every thing

The property is very unkempt. Booking did not ask about a pet so I was blindsided with a $75 pet fee when I arrived at the hotel. Booking also advertised EV charging on site, but it was not managed by the hotel and was only accessible to Tesla drivers.

Good

The property is very unkempt. Booking did not ask about a pet so I was blindsided with a $75 pet fee when I arrived at the hotel. Booking also advertised EV charging on site, but it was not managed by the hotel and was only accessible to Tesla drivers.

Great staff at hats friendly and welcoming. This is my go to stop when traveling from Texas to Colorado!!

The room was spacious and included a mini fridge and microwave. Our window was coated with mud. The exterior had lots of trash in the landscape and the landscape was not being maintained. The towels were stained. The shower/tub was rusted out and the toilet seat was broken. Something was up with the shower valve because it was either straight up cold or fire hot. It was difficult to shower so I just skipped shaving which I really don't like to do. Staff was basically not present. Their was no coffee in the lobby and all but one of the coffee pods in the room was decaf. I would not stay here again or recommend this hotel.

The remote don't work. The shower head was very corroded, and did not have any pressure. No free breakfast 😢

The stay was good and

When we checked in they tried to put us in a room that was already occupied, I get that people make mistakes, but this was very awkward. The price was significantly higher than we usually pay. The room was fairly clean, but the furniture was falling apart. The legs on the desk were broken so that if I had placed anything on it, it would have literally fallen over. The carpet is not very clean. There was scum around the drain in the tub. In general it was run down. They advertised " free breakfast " but it wasn't. The pool was the worst part! It was unusable! It was not only so cold that you couldn't get in but it was filthy! Im not sure if what was on the bottom was sand or algae, but it was disgusting. The hot tub had about 3 inches of moldy water in it. I would never stay there again! Do not recommend!

N/A

I stayed for four nights. My key was only activated for one night. After trying both cards and needed to get into room. I had to go down to lobby just to find out it was activated for one stay. SMH. Also needed towels and clerk could not give me some.

Clean room, helpful staff, safe, nice breakfast,

Excellent places to stay and staff are very nice and friendly

Most all No extra clean towels available. Informed to use pool towels.

No extra clean towels available. Informed to use pool towels.

The website states that there is daily housekeeping. I stayed for three nights, and never once had housekeeping refresh my room. (And no, I did not have the "Do Not Disturb" sign out. When I mentioned the lack of housekeeping, I was told that I "must have had the sign out".) Not the happiest of stays.

Hot tub out of order

Exceptional

It’s nice to come in from the Heat and find the says come in relax enjoy air conditioning.have a Cocktail grab a bite .and your room is ready to to occupy and enjoy the great Bed. Easy parking ease on and off hwy 40 and near Cadillac Ranch At 6’3” toilet to low

It’s nice to come in from the Heat and find the says come in relax enjoy air conditioning.have a Cocktail grab a bite .and your room is ready to to occupy and enjoy the great Bed. Easy parking ease on and off hwy 40 and near Cadillac Ranch At 6’3” toilet to low

I highly discourage customers to use this place.

Heads up: vouchers for the breakfast buffet were not included in the booking from Hotels.com; we needed to purchase the vouchers from the front desk in person.

Hard to get to because it's behind other buildings

The rooms were clean and comfortable. On the first night we stayed only one elevator worked and we had a long wait to even be able to get to our rooms. The laundry room was inaccessible. On the way home a week later, our second stay there the elevator STILL didn’t work. Luckily the staff person Dante was incredibly kind and gave us a first floor room!!! For the money I would probably find somewhere else to stay.

Breakfast bar is an extra cost of $9-$12 but was very limited. Excellent parking for trailers, lots of space. Hotel is popular with contractors.

Great service. Lady at front desk was easy going and so sweet.

Staff was very welcoming and informative

More than ample parking for whatever you're driving or towing. Hard to find in most places.

If you stay here make sure you check the water faucets in your room. We didn’t have hot water in the shower!! The staff were very slow in resolving the situation. In addition, all of our group’s key cards stopped working during the day. When I had the manager reprogram the cards I noticed she reprogrammed one card twice. I let her know and she was very adamant that she did two. Guess what…only one card worked! The restroom light in one of the rooms did not work. It was reported but never fixed. All the trash cans in the common areas were overflowing at all times. Very disappointed.

The pool was closed. The place smells too strongly of cleaning agents and disinfectant

the manager was hateful and would not give us a refund for the rooms as they were redoing the pool and the smell in the hotel was awful and my daughter and i have asthma and they would not credit the stay. WE DID NOT STAY THERE!!

This is our second time to stay at this property. This time our room was not vacuumed. Very good. There was paper in Kleenex pieces to the right of the bed. In the room we stayed in had a view of the outside decor wall. Yuck. Did not like that I could not bring my breakfast up to my room and eat. I didn’t have a lot of time and wanted to eat while I was getting ready. We were told we had to eat in the restaurant. Very disappointing. The other thing that I wasn’t happy with was that they would not take cash. I understand it as a safety issue, but that’s frustrating to me too.

The room was spacious, clean, and the grounds were nice. They advertise electric vehicle charging but it is restricted to Tesla owners only.

Room was nice and inside of the building was neat and clean. The grounds and parking area needed a little neatening / cleaning up.

It's a great location, and the staff is very friendly!!!

Carlos provides excellent customer service!!!

Breakfast being charged for what they have is ridiculous

The staff was very helpful and friendly. The room was clean we stayed because of the Tesla Chargers and they worked great

The staff was friendly and helpful. The room was clean. But the bar was never open in the evening, and the pool had been closed by the city due to health hazards. That left me feeling uneasy about how clean things really were.

Breakfast was over too soon

We stayed here last July and were disappointed of the overall hotel conditions from the coffee to the room furniture being out dated and Wi-Fi being difficult to utilize

The staff were amazing!

Clean room and comfortable beds.

Dated and worn. Needs an update. Charging $12.99 for a breakfast that should be free. No commercial coffee service. They were running two Mr. Coffee drip coffee makers that couldn’t keep up. No complimentary coffee in the morning like most holiday inn locations. Much nicer holiday inn express across the street. About the same money.

No free breakfast, coffee maker in room broken, no creamer for coffee in lobby. Not impressed with this property

No computers down

Traveling with my dog and was asked to sign the pet policy (as per usual). I asked the front desk agents where the designated area for dog walking is and neither knew. The reason for this was apparent once I found it - a minefield of dog poop of various stages of fossilization all along the side and back of the property. Apparently no dog owners pick up after their pets (understandable since no bags were stocked at the station) and I guess there’s no staff looking after the grounds.

Clean rooms nice environment

I loved it

The tv had no signal. The coffee in the room was decaf and there was none available in the lobby. When booking, I failed to notice that I wasn’t across the street, where breakfast would have been included in the cost of the room. That one is on me, but I thought Holiday Inn provided breakfast, since it was at every other one I had visited, I believe.

The check in was fine but the rooms looked dingy. There was no phones in the rooms, coffee pot did not work bed sheets wrinkled. There was so much noise I couldn't sleep

Beautiful hotel. Smelled good too!

The bar was not open any evening. The parking lot is a pothole mess. Get more staff.

This hotel is showing its age. Staff is usually friendly and helpful. Pet friendly, rooms are clean and beds are comfortable.

Nice room, nicer staff!

Do not stay at this hotel. Things don’t work. Things don’t get taken care of. One shouldn’t have to pay to stay here.

Yes

Bathroom could had been clean better, hair all over and the room needed to be vacuumed!

The fire alarm rang 8-10 separate times throughout the entire night

The staff was very friendly. We only stopped for the night and it would have been nice to have free breakfast

Rooms were good but the accommodations were not up to par. Nothing was operational. The bar was always closed and restaurant not serving. The ammenities were not really existant.

Clean room, comfortable bed, nice quality linens. Parking lot has several Tesla chargers.

They wouldn’t let me stay when I go checked in so got a different hotel.

yes the check in attendant was very friendly and efficient. The room was welcoming and clean.

Business Friendly

Hotel was decent. Friendly staff

Clean, staff are very welcoming and friendly!!!

did not have a bartender on staff so bar was closed. Booking said breakfast was included in reservation. But. Sunday morning staff said I needed breakfast. Tickets did not get them because I booked with third-party. So zero amenities at this hotel.

Breakfast was not free

There was a very small breakfast. Arrived downstairs before 8:00 and nothing was but cold food left

Water wouldn’t shut off in the tub. Called the front desk after we plugged the phone back in. The desk guy said well the maintenance guy doesn’t come in until 8. Ok. But the hot water is running in the tub!?

A little out dated and didn’t seem clean

Clean and service was amazing

Had issues checking in as I still have a Amarillo DL. Was told that this hotel does not rent to locals. Had to provide another address otherwise I was not going to be checked in. Was told that the owners did not like locals due to issues with locals in the past. Would advise owners to find another field outside of hospitality. Can not judge a book by a cover .

One morning the sausage patties were basically inedible ... they appeared to have been gently cooked too long and were quite difficult to chew.

I booked this hotel for my sister right after she was discharged from the hospital, and I can’t say enough about the staff. They were incredibly sweet and genuinely caring toward her, which meant the world to both of us during a stressful time. From the moment I arrived, it was clear how concerned and attentive they were to her needs. Their kindness made me feel truly seen and supported, and it went far beyond what I expected. I’m so grateful for the compassion they showed—highly recommend this place for the people alone.

,

The room I got had fixed curtains. The parking lot lights were bright all night long, I wasn’t able to sleep.

Mattresses were poor. Not very clean.

Awesome stay

The whole hotel had a feeling of clean, well designed and well kept building. The bathroom is always the test area. Ours was very clean, it has a professional caulking job and there was no visible mold or weird odors.

The hotel is conveniently located to the freeway. It wAa well maintained.

The shower curtain had mold. The fridge did not work. The breakfast was laying considering you pay 12.99 for it it was no better(actually worse) than some hotels with free breakfast. They WILL NOT let you take breakfast out to your room..hasto be eaten in the

Staff. The lady at the guest check in was sensational and was a lot of help.

Room next to me seems to be having a party banging children yelling for over a hour called front desk four times and invited them to the room to hear chaos going on. Also the comforter was stained on the bed. I would Not stay there ever again nor will recommend this hotel to my family and friends

Staff was great. However our 4th floor corner room didn’t have blackout curtains that fully covered the windows. We had sheer curtains that let in city light all night and blocked zero light in the morning. Really disappointing.

The room was ok. Housekeeping did not clean my room even though I did not have the Do Not Disturb sign on. The breakfast buffet was pretty bad, especially for $12.99. I booked this hotel over some others because they said they had a restaurant/bar, but it was closed because of construction. Front desk staff on the night shift was less than friendly and seemed more concerned with watching videos on her phone. There were also a few little things that seemed very petty, such as I asked if I could have a plastic spoon from the buffet and was told that they're not supposed to give them out but they would make an exception for me. Really? It's just a plastic spoon, for heaven's sake. I didn't feel like they were very welcoming or that they appreciated my business. I won't stay here again.

Overall great stay

Pool is closed

Staff at front desk were excellent!! I had a beautiful stay!! Pet friendly!!!!

We booked for the hot tub and it was closed for our stay which was a huge disappointment and was not refunded

Quiet and clean.

The gym was closed and being renovated,trying to get in and out of parking lot was like being in a maze.The bathtub was not what i was looking for as we had to step in and out.I had my elderly mother and trying to get her into a bed 3ft off the floor was no fun.Also the room was very small not enough room for 2 people with luggage also no sink in the cubby hole with coffee maker.The tv had limited channels and remote batteries were no good and the remote was not connected to the tv.

N/a

Clean room, friendly staff and great location for our needs.

I didn’t like that I booked this place thinking it had a hot tub and then got surprised when we got there to see it’s being renovated. Overly priced hotel room for not having a pool/hot tub.

Staff was very friendly and helpful, room was nicely decorated and clean.

I have stayed at this property while traveling through every year since it opened but this time was terrible. Breakfast now costs 13 dollars. The pool was closed by the health department. The bathtub was rusty. The towels were dingy. Holes in the sheets. Should I continue? Needless to say I will never stay there again.

My stay was very comfortable. I appreciate that EV Charge stations are in the parking lot of this establishment.

I had to cut my stay short due to the condition of the property and several missing amenities. While most of the staff were kind and helpful, I did have an unpleasant experience with the older lady at the front desk.

I chose the wrong hotel with no refund. Not worth the price for the condition of this hotel. Old and outdated. I would not recommend. Front desk and breakfast staff excellent customer service.

It was raining the day of arrival. Window was not completely sealed and was leaking. We stepped out for dinner, came back and noticed curtains had dry water stains and the furnace completely wet, and a puddle on the window. Dried the furnace with a towel, and placed it on the window to try minimize the water dripping sound.

No complaints

poor maintenance. for long time has this place run into the ground. Staff uses the carport for their own private parking. noisy at time from mechanical vibrations

Parking is a bit crowded but our stay was great!! Conveniently located and also like that it has a bar and restaurant.