Hawthorn Extended Stay by Wyndham Amarillo

Note this is time specific. Arrived Nov 2026 and they were undergoing a major renovation I first thought it was closed. No one was at the front desk and no bell or anything. Finally after asking loudly if anyone was there someone showed up. It was noisy when construction was happening. You should know if major construction is happening before booking.

It was very quiet and easy to get to.

Nice staff clean comfortable beds Good Ccntinental breakfast. Would recommend!!!

The mattress was very bad, hurt my back.

The only thing that really made it a 5 star was the young lady at the front desk, I think her name was Aliea. Her personality and information was to notch!!!

MOLD in fridge, Dirty bathroom- stained toilet, faucets with soap slime. Great comfortable beds. Great front desk- Jocelyn. Breakfast was good- needed bacon, tho. Photos available!!!

Awesome place to stay. Very clean.

Maintenance in our room was very poor. The bathroom vanity faucet was the worst. It was deteriorated to such an extent that part of it was actually missing. The hotel is under renovation and the parking lot has half a dozen containers scattered around making it feel less than inviting. Only half of the kitchen faucet worked but there wasn’t a kitchen (just a tiny microwave and two tiny refrigerators) so the little kitchen sink had no purpose anyway.

The only issues I had was the construction but you can't really complain about a place fixing up. I stay here often and plan on that for a while

We were unaware that the property was being turned in to LaQuinta and was being renovated. Even the main sign was gone so we didn’t even know if the place was still open. No pool and no milk at breakfast. Did not really meet my expectations, would have been nice to know the property was under construction would probably have booked something else.

Nice

Simple, clean, easy place to stay at for my one night there. No complaints

For taking a shower.

This hotel is currently under renovation and not fit for travelers. Make another choice until it is ready.

Everything about our stay was wonderful.

I think this property will be great once it's renovation is done.

They are in process of remodeling and they should have kept it closed until they fixed everything Bathroom drains and toilet not going down Someone else’s old food in refrigerator Dirty hallways and pool not open Worst hotel I’ve ever stayed at Only thing I can say nice is the staff was nice

We've come here at least once a year for several years. They've continued with construction and remodeling every time. Breakfast options are very good, but used to close early if they decided not to refill empty servers

While the staff was super sweet,nice,etc. At first glance,the hotel is clean,but after waking up realizing the bathroom had roaches,ceiling above the shower had black mold,the door didn’t lock. Fruit on the breakfast bar had mold,but saying this. I know it’s under construction,to better it,it does have potential.

Place seemed in renovation which it didn’t specify when looking for hotels. The couch in our room had dog hair and stains. Shower wasn’t great but we made it work.

Did not know repairs were in the works. There was construction noise, but it subsided by 7pm.

Great place to stay. Friendly staff and clean rooms

Clean room

The hotel is under construction, and the available rooms are dated and not well maintained. The staff was fine.

the construct is not good and the AC did not work good but the room and location is great overall good place to stay

My only issue with room was the lightning. Couldn't turn on main light in room. Light near coffee machine had no light switch. Room was a little dated, but very clean

This hotel is an embarrassment. None of the ammenties available and room was kinda gross. It's clear there is a refurbishment coming but it should be stated that no services are actually available.

Excelente

Fantastic staff. Breakfast was great. Would definitely stay here again

Great breakfast and clean room

Construction on front of property made it a little challenging, a little dirty, but other than that, good property and would return

We requested to receive a noon check-out time from the front desk when we checked in. They said it was not a problem. However, we had multiple staff members knock on our door at 10:45 am again at 11:38 am. Each time we told them we had been approved for late check-out at noon. The first person told us to “hurry up.”

The hotel was under construction. When we showed up we couldn’t even tell they were open. The other people just driving up asked me. Bathrooms were mildewed and toilet was stained. Just nasty.

First time to stay at a hotel being renovated. Maybe it will be nice when the work is done. La Quinta then. Breakfast was okay with a hot option. Coffee wasn’t great but was hot. Smell of feedlots was pungent in the morning. Beds were good and AC was cold.

En general una muy buena opción para descansar, algunos detalles de desagüe en el tollet pero supongo que como lo está remodelado, he reservado con ellos mismo y ha sido una muy buena opción especialmente si están viajando a Oklahoma city .. ya casi totalmente remodelado 👍precio servicio instalaciones ⭐️⭐️⭐️⭐️⭐️

Good location for heading south to Lubbock next day. Very nice room.

The bathroom keys were slightly rusty, but the room was clean and the beds comfortable

It was okay the only thing was a issue was that there was no towels and that you could not watch TV just select channels. I have never been to a Hawthorne hotel that had select channels. I wish they would have told me it was under construction. I think it should have been discontinued a little bit due to all that but I know next time. Front desk and the people was amazing

Construcción going on not listed in the web and some of the facilities we’re unavailable

Breakfast - same quality

I wasn’t aware of all the construction going on and the change in hotel franchises

Shower was broken, rooms are very old and some renovation is going on.Breakfast is also poor. Find a better property

The hotel is under renovations and the hotel sign is not easy to find but all else was good.

Definitely was not as advertised actually looked like the place was being torn down. Three guys standing by the front door smoking marijuana had my small granddaughter . I felt it unsafe so I booked another room somewhere else. So I was very disappointed and I thought it was really false advertising because this place was horrible.

“ lipstick on a Pig” when you go cheap and not replace the air conditioner. Old unit that had us sweating all night!

1st front lady was rude, when I went to my room ,room look nice, mattress not so good, restroom toilet was dirty, I ask lady on front if I can have something to clean toilet, she said ,no my staff already cleaned,she said toilet is stains it won't come of, but it was dirty, breakfast was great.

Staff wonderful! They are in middle of remodeling however everything was clean. Nice room.

The air conditioner was also dirty, with black buildup visible inside the unit, making it seem like it hadn’t been cleaned in a long time. Overall, this was a very disappointing experience. Choosing this hotel was a mistake, and I would not recommend it based on the cleanliness and poor customer service.

Was very surprised to arrive to a hotel that was under such renovation, pool was closed. Am still uncertain if it’s a Hawthorne or a La Quinta, confusing signage/branding. Breakfast reviews were misleading, very bland, sausage very undercooked. Staff were so so at best.

Doin work on hotel but room was fabulous

This hotel was UNDER CONSTRUCTION! Pool was closed, laundry room was closed, currently no extra amenities at all! Also, the internet was sketchy & the toilet was not clean. The air conditioning took a WHILE to start working! Not impressed!!

You could also tell there was deep cleaning needed to be done on the bathroom floors.

It cooled the room very little. Was not adjustable. We didnt dare try the breakfast. Didn't want to risk it.

The place is being renovated into a LaQuinta. The two rooms we had were not super well maintained, but I suspect that will change post-remodel. The front desk staff that checked us in was not friendly or helpful. It was the worst check-in experience I have ever had

The hotel was in remodeling and the room was too hot.

This property is under construction and looked sketchy. There’s no signs of what hotel you’re at. Breakfast was decent. We arrived late but I think I saw a sign that the pool was not functional. Staff was friendly.

The hotel was under renovation at the time of our stay. I assume because of this, the property itself wasn't in the best of shape and the tv in our room wasn't able to pick up but a couple of channels. The room was in good shape, clean and comfortable. The breakfast was good and overall a nice stay. Would consider staying here again when the renovation is complete.

Third party should have let us know of this.

Breakfast was decent and room was decent. Staff at check in needs to learn customer service boarder line rude.

The hotel is currently being worked on, but we never came in contact with any of those areas. The room was clean, the staff was friendly and the breakfast was excellent. Two thumbs up.

Great

The floors and our room were filthy. Would never recommend it.

As of July 2026- there is no signage outside the hotel and no exterior lighting, causing the hotel to appear to be closed when we arrived for our stay. We thought GPS had led us to the wrong location initially. The sign on the front door warns you to be on the lookout for falling debris due to renovations at their front entrance. This seems like a huge liability risk. The mattress on the pullout sofa had in excess of 10 stained areas (some possibly rust from the sofa springs, others not identifiable). There was carpet in our room not tacked down which caused a tripping hazard. When my husband requested to speak with the manager the next morning to show her the multiple issues in our room, she was completely dismissive regarding all of the issues. Her solution to the mystery stains on the pullout couch was, “That is why we provide sheets to put over the mattress.“ This could be a reasonably nice hotel after all the renovations are complete however, at this time, save your money and save yourself lots of frustration. Stay somewhere else.

Property is being remodeled that could be considered an inconvenience but ovetall a good experience.

TV didn’t work. Reading light was burned out. There had been a smoke r in the room. It was not a relaxing stay.

Even though the hotel was being remodeled the rooms are extremely nice great and comfortable beds huge rooms

When I got there to check in it was around 11:00 pm I thought it was closed I wasn’t to comfortable it is a little dark but other than that everything was grate

Place in construction

A/C didn’t work and laundry and pool were closed with no warning

The facility is going through massive remodel. Looks like they just acquired the location. NO SIGNAGE OUTSIDE! I drove up and was soo confused. The name of the hotel is nowhere! There are shipping containers all over the parking lot. There were just a few vehicles in the parking lot, so I thought they were for workers. I called and was told it was the right place. My room had not been remodeled yet. It definitely needs it, but I’m sure it will happen. There was also a worker with a lift RIGHT outside my window. Pool/hot tub is closed. I used the treadmill and that was fine. Had I known it was such a mess and would have chosen a different location. Should be fine once work is done.

The room was okay.

Check in was easy, front desk clerk was nice. We had 3 three rooms for the night, and our room didn’t have a good working AC. I notified the front desk and she wasn’t able to move us due to them being full. She contacted the manager and we were told we could get a percentage back on the room if we stayed in it or squeeze into the other rooms with a full refund for our single room. We decided to stay in our room and just hooked up a fan we brought with us. The ac was so janky. The following morning we were told if we wanted any money back we would have to contact Expedia, instead of the manager honoring the percentage off. The hotel is under construction, which I didn’t realize that when I booked. The breakfast was good, and had a decent variety of things. The bathrooms looked dirty, not sure if that’s apart of their remodeling they’re working on. And the double bed rooms were very large. Overall I will not be back to that particular hotel.

Is not anything like photos. No pool, no breakfast, no hot water, noisy workers, dirty, unsafe feeling

Left to find another hotel and contacted Hotels.com to make them aware and let them know the room was unacceptable. It took quite some time to hear back. I sent pictures of the issues. I was denied a refund on $1000 hotel stay because the hotel manager didn't agree because the staff on site wasn't complained to before leaving. If that was the state of this room, I can't imagine any other rooms were actually well maintained, even if the issues were better hidden. Manager offered $40 back, I believe.

Parking lot full of equipment and storage containers - parking is a mess. Rooms are outdated and not maintained Beds are lumpy and very uncomfortable - A/C would never cool off and cycled constantly- very noisy. Phone had the message light flashing and after several attempts to contact front desk, I went down and asked her to clear it - her solution was just unplug it! I felt sorry I bothered her from her phone.. The cost difference did not make this property a good value - we will pay more next trip for a better hotel. One positive - the breakfast was good

Check-in took forever. They told us the virtual card payment from Expedia didn’t work and tried to charge me again for the stay! We knew there was construction but the rooms were not well-kept. The worst thing was when we took the stairs one night and saw the end door to the hotel is just propped open for construction (this was 10pm and no workers present). Absolutely zero protection for hotel guests! Would not recommend staying here!

The outside was all torn up with renovations but the inside made up for it. The pool was closed for repair. That’s why the amenities was rated low.

The listing looked really good, what they failed to mention is they are under construction and the pool was closed (disappointing for our kids)… when we arrived we couldn’t tell if the hotel was even open until we pulled up to the doors. The hotel sign and entrance signs were covered with black tarp. I saw a few bugs in the bathroom and the sink was being held up with some extra 2x4’s. We had booked the hotel for the next weekend, needless to say I canceled our 2nd reservation.

They are no longer Hawthorne but La Quinta. Also, the AC unit in ours did not cool our room. So, just know if you make a reservation here, nothing shows on the outside and it is a La Quinta now or shortly. Other than the AC and no knowing where we shoed up to, the breaksfast was good and the room was clean.

The hotel is under going a renovation. Staff was friendly and receptive. We couldn't tell if the hotel was open due to the renovation as we drove by. But other than that hotel was comfortable and quiet.

They are doing major reconstruction right now and there were containers everywhere. There were no working vending machines. However, the place was clean and quiet and should be nice when remodeling is finished.

This hotel is not worthy of a Hawthorn Suit name yet. It is under major renovation and most amenities are closed to include the pool, which is the main reason we picked them. Also there are not enough employees. No one was at front desk any time we need

Upgrading motel, but not our room and the price was not reduced. Tiny toilet,12" from seat to floor, no grab bars there nor in shower. Faucet sprayed everywhere if not kept on low. General manager greeted us, but not very friendly, just in a business matter-of-fact way. Couldn't access tv channels. All of this was unexpected and we had already begun unpacking, otherwise we could've requested another room. We've used this motel several times over the years, even under previous ownership, but never had this many disappointments.

It w

good and clean room and property

When we arrived the front desk person was on what sounded like a personal call and advised she would have to call them back because she had to check someone in but she didn't greet us for a couple more minutes. When I came back out she was sitting on the couch in the lobby. Employees only acknowledged you when they absolutely had to and didn't seem very friendly. On the plus side, the beds were comfortable as was the sofa bed.

Sinks were gross. Remodel was painting over the back sheet rock and leaving the carpet stained. Tub in 108 would fill up above feet while showing. Clear skies during our stay and all the TV channels just loaded or were broken on DirectTV. Pool was down for maintenance and there was construction trash all over the parking lot. Price wasn't terrible for 5 people I guess if you are just sleeping.

They are currently remodeling so the pool and hot tub were inaccessible. The breakfast was limited no milk was available. Pillows need to really be replaced their horrible. The shower hose was something I remember from the it's. However it was quiet

The hotel staff were okay, but not super helpful. They were hardly at the desk and available. We had to leave early due to finding bed bugs in our bed. I also found evidence of bed bugs along the seams of the mattress. We have not been able to contact the property due to them not answering the phones. Overall was pretty disappointing.

The room was nice but the bathroom definitely needed to be updated. There was construction going on in other parts of the building so maybe they will eventually get to the rooms I had.

Front desk staff was not friendly and I had to call out for them to come out of the back room. Also, I feel the hotel should have had some kind of notice that they are remodeling and renaming the hotel.

Customer service at front desk was horribly rude and very unwelcoming upon check in. Property under construction and materials stacked all over the inside and outside of property.

The clerk behibd the counter acted as though we were an inconvenience. Because of the renovations, the pool and area were closed. Building materials were stacked all over the lobby and dining area. When we got to our "handicap accessible room", it was hot, the Air conditioner wasnt working and smelled like feet. Additionally, the restroom lighting was very dim and where there was supposed to be a shower, there was a tub (I have lower extremity issues, so stepping into a tub is very difficult and dangerous, hence the reason for reserving a handicap accessible room). I called the front desk and was told that all of the other rooms were booked and there was nothing they could do. I insisted they do something and the clerk said she could send maintenance up to check the A/C and for the smell in the room... I was able to get the A/C working after messing with it. There was some kind of electrical short in the switch. The maintenance guy came up and was very friendly. He said it really did smell like feet and sprayed something all around the room that immediately made it much more pleasant. I would definately not recommend this lodging for anyone!

Clean room, very friendly staff and breakfast included. Hotel currently under construction, but we were just passing through and needed a place to sleep and shower so didn’t bother us!

They were under construction and the pool wasn't working.But everything else other than that was okay

Poor breakfast, hotel was under renovation, was not clean

Hotel was under major construction which wasn’t shared when reservation was made.

Wish renovation in progress would be mentioned before we booked. Several containers in front parking. Nails in driveway.

N/a

Clean room fresh breakfast friendly staff

We had two rooms booked, one of the rooms had been previously smoked in and cleaned or hadn’t had the filters changed in the air conditioning unit. I am extremely allergic to cigarette smoke so that room had to be changed out. Overall the breakfast area was mostly clean, with very standard fare. If there had been any other hotels on that side of Amarillo that had rooms open, we would have changed hotels. We will give it a year or more before checking with them again.

What made the experience worse was the attitude of the staff. There was no empathy, no welcoming smile, and our concerns were met with an unhelpful response that no other rooms were available. As older guests, we expected at least some understanding and courtesy. From the reactions of other guests during our stay, it seemed that we were not the only ones dissatisfied. Unfortunately, this was a very unpleasant experience, and I hope management takes immediate steps to improve cleanliness, maintenance, and customer service.

The bathroom was not clean and we decided to not shower there. The building is under renovations so maybe it will get better

Don't trust the rating. The rooms are smelly and dirty. We were trying to switch to a different room/facility, but because we arrived later in the day, none of these was possible. We never come again.

Checked into a room that the AC didnt work, was dirty and beds weren't made, and refused to.give us a different room

N/a

Breakfast

Nobody said anything about the pool being closed when I asked hours. We went to swim and all of a sudden they said it was closed. They didn’t offer anything to make it better. We went to watch TV instead and the TV didn’t work. My kids were disappointed

The elevator didn’t work.

AC & curtains had mold all over them Toilet was broken but got fixed timely Sink knob was broken

I liked the size of the room, the cleanliness and upkeep of the property in general.

Breakfast was just ok

Clean

The beds were very comfortable.

Easy access

House keeping needs improvement. The bathroom faucet was stained with toothpaste and the couch had hairballs. The internet is not secured and was slow. There was no way to hook up streaming device to the tv.

This guest did not leave comments about this hotel.

This guest did not leave comments about this hotel.

Just about everything

The night shift front desk staff was inattentive. They did not wear any identifying clothing that suggested they worked there. Street clothing was very casual on that shift. Day and afternoon front desk staff were dressed smartly and professional.