Hampton Inn & Suites Amarillo East

Bad

The room was massive which was so nice for my family of 5!

Staff was helpful with a plumbing issue and changed our room.

Clean and helpful staff.

Exceptional

We loved this hotel! My husband is in a wheelchair & the room was very wheelchair accessible. I highly recommend for other wheelchair travelers!! The staff was exceptional. The hotel was very clean and was located walking distance from an amazing restaurant. :) We will definitely stay here again!!

The pool didn’t look very clean and the body wash and conditioner in shower were empty.

Great experience

Good property starting to show it’s age

Rooms are clean staff was friendly there was a full breakfast in the morning. Very accommodating. Enjoyed my stay.

1. Room 220 had no seating other than the beds and an office chair (there was plenty of room for a couch or a couple of easy chairs). One light fixture had no light bulb and several others were out. When reported to the front desk, they were able to replace three bulbs, but not all. They also didn't provide any additional seating. Also, the handheld shower on/off valve is not working. It will not turn off. Simple plumbing fix, but the front desk "couldn't do anything about it". 2. Room 126 was not sufficiently cleaned. There was a wad of something that looked like a tobacco chaw in one of the trash cans and a random pill on a counter. When reported to the front desk, they did come and re-clean the room (there was not a comparable room to move to). Additionally, there is a long term leak in the wall of the shower. It leaks out into the bedroom space and closet. The wall of the shower is saturated and moldy. It has been leaking long enough to rust the closet door runner. The front desk would not take a report on it...said we had to report it to Hotels.com and they would, in turn, report it back to the hotel (really?)

The room was quiet and clean .

Staff was great.. Room bathroom although clean, had pealing paint and water stains above the toilet. Carpet on our floor dirty and definitely in need of replacing. Gym equipment was dirty. Think the issue with this one i the hotel is starting to have issues that can’t just be cleaned and made look nice.

Staff was great.. Room bathroom although clean, had pealing paint and water stains above the toilet. Carpet on our floor dirty and definitely in need of replacing. Gym equipment was dirty. Think the issue with this one i the hotel is starting to have issues that can’t just be cleaned and made look nice.

Pet friendly! The staff was helpful and informative. We had a quiet night with good sleep. The only thing that wasn’t amazing was a flashing light on the ceiling. Maybe the fire alarm? Everything else was great!

I liked the location. Needed more and better pillows

Bed was terrible. Breakfast was really good for included with room price

Good location, clean, good breakfast and free parking Staff not doing their job (and/or can’t speak English) and appear to in fact had their job

Very good

Pool and spa was awesome. Good breakfast. Big and spacious rooms and restrooms.

Children enjoyed the pool and making their own waffles.

Love the stay. Very clean and friendly.

Bath tub has a big Crack in the side.

Bath tub has a big Crack in the side.

We’ve been on a two month trip and this was one of the most comfortable rooms. We had a comfortable chair and sofa. I thought the bed was a little soft but my husband loved it.

Very good

All is good

Exceptional

This property is pet friendly.

Exceptional

Bathroom appeared dirty — hair in the shower, bath map damp. Ice machine broken. Electric outlets were iffy for charging devices.

Clean room - breakfast was disappointing.

The check-in staff were friendly; however, that is really where the good ends. The room I was in was on the 3rd floor. Immediately after arriving to the room a housekeeper came in, without knocking. Said she was "checking" the room. Why not knock first if you weren't sure if it was occupied? The carpet in front of the elevators and the halls were coming up in several places, making it near impossible to roll luggage on it. The trash by the elevators was constantly overflowing. The air conditioner worked well, but was so loud and interrupted our sleep each time it came on. The bathroom and towels all had hair everywhere. A large floor lint roller and wiping hair from the shower and bathroom walls would have been a nice touch. The breakfast area had plenty of options; however, we did not eat it because the overall dirtiness and neglect throughout the hotel had me concerned about the cleanliness of that area. Hotel was in a convenient location. I would not stay here again unless the management team put quite a bit of TLC into deep cleaning, fixing failing issues (air and trash) and replace carpet.

Clean room.

This was our first day at this particular location and we were very pleased. Clean and comfortable and super nice staff.

This property is beautiful! The room was very clean and super spacious! Breakfast was wonderful with many options available. The staff were great as well! It is within walking distance to the Big Texan and the Cadillac Ranch is a maybe 15 minute drive up the road. Would highly recommend a stay!

Everything was fine

Superb

Exceptional

Clean and large rrooms All was good

All was good

Staff very friendly and helpful . Ideal location foe eating places

All was good!

Great place for a quick overnight stay. Good breakfast options

Clean, well appointed room. Good Hampton breakfast as usual. Would stay there again.

Booking web services N/A

Booking web services N/A

Exceptional

Great rooms! Could not hear a thing

Great rooms! Could not hear a thing

Very friendly staff. It was clean and comfortable. Would stay here again.

Good hotel. Breakfast was good. Room was clean.

The AC unit was extremely loud, making it difficult for us to sleep. However, the room was very spacious and clean.

No Tesla chargers like advertised.

The hotel was really nice. Would go back.

Met and exceeded expectations on all levels. Breakfast was delicious and room was comfortable, kids enjoyed swimming and room was clean.

We went on a 10-day road trip and the Hampton hotels we stayed at were our favorites. As a family of 6 with 4 kids, the rooms at the Hampton hotels we stayed at were the best. There is a lot of room and the ability to log in to our Disney plus account was a huge plus for us as well. The pools were clean and the facilities as a whole were clean and we were comfortable.

Otherwise, perfection!

The rugs/carpet in the hallways are seriously gross and smell horrible. Great breakfast options and most staff we encountered were very kind.

Too was great

Good

Clean rooms & friendly staff!

Great staff, good location. Nice pool and spa

The room was clean and staff was courteous.

clean facilities , good location .

We reserved a studio. It was very spacious and clean! Breakfast was also good. A lot of selections.

Our stay was great! We loved that the room was unusually spacious. The beds were comfortable, and the shower was hot with good water pressure. The breakfast had good variety and was tasty. My kids also enjoyed the indoor pool and hot tub. Overall this was a great stay, and we would stay again if we are ever in Amarillo.

Really like this hotel. We stayed an extra night.

Everything was good except for breakfast. The employees responsible for breakfast were very rude (one Spanish speaking woman in particular), the waffle mix was completely messed up (it was like water), many of the items were out, and anytime we tried to ask her for anything she was rude.

Everything was great!

Not as clean as it use to be. Hotel is starting to show wear pretty bad.

Lobby smelled of too much Fabulosa cleaner. That stuff smells terrible. Room was clean, bed was beyond its lifespan, needs to be replaced. If you stay in Amarillo, you know the smell of the air outside is terrible. When you turn on the hvac you will experience the wonderful aromas of manure and a dog food processing plant nearby.

Coffee took over 20 minutes to get. Both were empty when we came down for breakfast.

Truck was broken into in the parking lot and staff showed no interest in helping.

great very fast

Lady at front desk was wonderfully helpful.

Location

Amazing!

Passing through from CO to TX. Room and stay were great. Will stay again.

Clean room great breakfast

Forgot my IPHONE in room, I was 200 miles out before I realized it. I called, they had it, they helped me know and understand how to get it mailed to my house. Room was clean. I left before breakfast.

Only Light brewed coffee. Bathtub plug was on shelf.

Very nice room with large TV. Comfortable beds and good showers. Next door to The Big Texan Steak Ranch. Free good breakfast in the mornings. Definitely will book a room here again.

Hotel was great room was top notch

Good

Nicr

Everything was great, even the breakfast was rasty!

A quick overnight on biz - older property and busy team.

What a gorgeous establishment.

We used

Very spacious family suit for the 6 of us.

N/A

Not pleasant front desk person.

Staff very accommodating

.

We loved the layout of the room and the soundproof of the bathroom

Always a comfortable experience with their hotels. No complaints.

Barely got any sleep due to people above stomping around.

Everything was good except the ice machine didn’t work. That’s the 3rd one in a row

Staff was very nice, rooms were big, beds comfortable, breakfast was good. The trash can outside the front door was overflowing and trash was on the ground so the employees need to dump that more frequently.

Real excellent

Very clean and nice.

Enjoyed my stay.

Good

The breakfast was great. Location is good. The hotel is relatively clean overall. Cons: Our shower only had very hot water (Room 411) The elevators are slow and the buttons shock you. A/C took all night to cool room from 75 to 72.

The stay was good. There was a pile of trash by the elevator when we arrived. Could have used a little touch up to the paint. Overall okay

Nice place.

Very nice.

Convenient close to th airport

Third stay. Always very nice.

Very clean room

It was great.

The only complaint was the clock which had adapter for power cord to charge a cell phone was not operable.

Spills on the wall, fridge won’t stop buzzing, and all rolls of toilet paper have been wet and soaked up some pink color around the edges. I am a fan sleeper and this hotel had one fan for the whole building and someone was using it. Ready to hit the road in the morning.

Comfy bed

Front staff member wasn't friendly at all with our Emotional Support Animal (ESA) Dog but ended up not charging us. This hotel needs to be rebuilt. Look for others that are newer to stay in.

Clean. LARGE room! Good breakfast. Great location

Area not great for dining other than a famous steakhouse. Airport area so more of an industrial area. Complimentary breakfast was not bad. Very clean. Coffee available from 3am! That was nice as I get up around 5am. Very satisfied.

I had tools stolen from my vehicle here, and our room reeked of urine. Pretty gross place

I did not like the furniture arrangement with a long table in front of the tv.