Four Points by Sheraton Amarillo Central

N/A The room was out dated it was large enough to have an easy chair or couch. My handicap room was close to the elevator which was good but the ice machine was quite a walk. Love the coffee and water service in the lobby .

Exceptional

We would highly recommend this hotel. Staff was friendly. The room was very comfortable and very clean. It had everything we needed. We had dinner there and it was delicious. Good parking and easy access to our room. We would definitely stay there again.

Room was clean bed comfortable. Everyone was so friendly and welcoming.

Such a clean hotel. Very quiet. Polite and helpful staff. Excellent beds. Great AC.

Hotel was good but parking was rough.

😁

Very clean, updated rooms, and friendly staff. Close to the highway, and several food locations. Parking was a little difficult, possibly because it was on a Friday but we did have to park a bit far from the front entrance so that would be my only concern.

There is a charge for breakfast.

The facility was in very good shape and very clean staff were extremely helpful check in process was simple room was great restaurant was really good will definitely stay here again.

Clean room and great staff. Thank you

this was a great place except breakfast is not free. but is $5.99 per person. also, there are no omelettes. watery powdered eggs, and watery gravy for hard biscuits. great other options though—.waffles scones yogurt and fruit. great coffee

Unpleasant odor, I think was from the carpet,

Breakfast was fine with me. I very much enjoyed the dinners as well. Prices were a little high to me but, I guess that was to be expected. Blind in room was broken and would not work. Water in sink Arely got lukewarm warm. I expected more consideration for the price paid. Also ran out of both tissue and toilet paper.

Nice facility,friendly staff and helpful, very good breakfast and beautiful surroundings. The bed was comfortable, but the linens were too heavy and bulky.

The bed was comfortable, but the linens were too heavy and bulky.

Breakfast was fine with me. I very much enjoyed the dinners as well. Prices were a little high to me but, I guess that was to be expected. Blind in room was broken and would not work. Water in sink Arely got lukewarm warm. I expected more consideration for the price paid. Also ran out of both tissue and toilet paper.

I thought breakfast was included from the booking. Didn’t say cost 5.99 person. Thought that was misleading. Had accessible room and water went over floor to door. Had to use extra towels to stop from running over threshold and towards sink.

The price

A wonderful stay. The lobby and room was very clean. Beds were so comfortable. Thank you for a wonderful stay!

N/A

Check in and out process were quick and easy. Staff was helpful and friendly. Our room was clean, smelled nice and the bed was so comfortable. I would return. N/A

Great restaurant and breakfast buffet. Friendly and helpful staff.

It was so clean and the staff were very helpful.

N/A

🙂

Clean rooms

Rooms were updated very clean with great comfortable bed. Shower was a delight also.

I loved the beds. They were nicely made, comfortable. The room was very clean and the decor was beautiful. I highly recommend 10/10

Great place to stay in Amarillo!!

The staff were all very welcoming and helpful when we arrived. The room was clean and the beds were very comfortable. Great stay!!

Exceptional

Exceptional

Staff wouldn’t allow food delivery person to room and I wasn’t able to leave (they wouldn’t bring it up). The hotel is in a sketchy location and there isn’t ample secure parking. Extremely loud road noise.

Room temperature stayed consistent, clean, and bed was mostly comfortable. The side door was not working with the key so we had to go around to load and unload and not enough luggage carts so there wasn't one to use the morning we left and also the ice machine didn't work on our floor.

Room temperature stayed consistent, clean, and bed was mostly comfortable. The side door was not working with the key so we had to go around to load and unload and not enough luggage carts so there wasn't one to use the morning we left and also the ice machine didn't work on our floor.

The property has nice modern western feel. The food waa good and is reasonable price.

This was our 2nd stay here in the past few years and it was another good experience. We booked it again because it was clean and convenient and we found that to be the case this time as well.

I will say the guy was very polite and probably the best front desk I have seen. The girl needs to have an attitude change.

Clean room. Helpful staff. Convenient.

The inside lobby was nice but that’s as far as I got. The staff at check in couldn’t even greet me with a smile how you doing they looked at me like I was dumb. Provided no help. Anytime I asked a question they looked at me as if I was bothering them. I tried to cancel my reservation and they charged me a fee of the amount I paid for the reservation and I didn’t even stay. Would never recommend this property.

The inside lobby was nice but that’s as far as I got. The staff at check in couldn’t even greet me with a smile how you doing they looked at me like I was dumb. Provided no help. Anytime I asked a question they looked at me as if I was bothering them. I tried to cancel my reservation and they charged me a fee of the amount I paid for the reservation and I didn’t even stay. Would never recommend this property.

Staff was very friendly and helpful. The room was clean and just what I needed for my one night stay!

We booked this hotel because it stated on Expedia that they had a pool. After check in and getting the kids ready to swim, we were told there was no pool. Expedia said there was nothing they could do, the hotel refused a refund. I understand a no refund policy, but that agreement was made on the promise of amenities made by the hotel and Expedia. False advertising at its best. The staff did not care and Expedia pretended to care, while saying they did everything in their power to help. What a joke! The cleaning staff does a great job. The toilet knob falls apart easily so be prepared to call for help. Lack luster hotel, wouldn’t recommend or stay here again.

Clean hotel at an affordable price.

Great

Great place to stay. Updated at wonderful. Wish it had a pool.

Wrote a different review, different room: the sliding door was easier to manage

As a frequent traveler, I'm always prepared to be disappointed in some way unfortunately, even with the best of the best. However, I must say my high expectations were actually exceeded in every way on my recent stay at this property. Everything from the comfortable beds to the cleanliness of the room and friendliness of the hotel staff were all on point. If I had to make one suggestion, I might say it would have been a nice touch to have included a couple bottles of water in the room for the guest to use with the in-room coffee maker -- even if for a nominal fee. Otherwise, I will most definitely stay at this beautiful hotel again.

It was a very nice hotel. Honestly, I would have given it a 5 star, but the elevator was broken when we checked in, and we had to go to the other end of the building to use the other elevator or take our luggage up the old-fashioned way. My husband was not happy.

Had to leave another hotel in town and move here late in the evening, but immediately felt calm and relaxed. The hotel is nicely appointed, check in was good, the closest elevator was down, but when we got to our room - loved it! Comfy beds, slept great. BEST thing about the hotel - one of the best breakfast buffets ever. Great choices from cage free eggs, to crisp bacon, to the best scones I have ever eaten. I wish I had gotten the lady who was working there that morning - she was AWESOME and I hope the hotel manager can figure out who she was, so he can pass on our compliment. She was so sweet and helpful.

Laundry facilities and breakfast were nice to have. Elevator was broken so there was a lot of walking. Staff was friendly and helpful.

Pool was closed. Front desk was rude would NOT recommend!!!

Nop.

While breakfast was good, the staff couldn’t keep up with the coffee. Despite, these small negative details, the room was nice enough for the price….the pillows and bed were awesome! Slept well!

The room was clean but the shower rod in the bathroom was about a foot higher than normal and the shower curtain barely reached the side of the tub. It was impossible to keep from drenching the floor when showering, causing puddles of water that had to be soaked up with towels to be able to safely use the bathroom. Also, the elevator was out when we were there and we had to cart luggage up and down the stairs or walk all the way to the connecting hotel to access an elevator.

Everything good

Clean room, only complaints being the odd setup. The bathroom door was a sliding door that was VERY hard to move; if you are staying with someone you wouldn’t want to walk in on, be aware of the door’s difficulty.

Just too noisy for me due to the interstate right outside my window. Lovely property and great staff but I would not stay here again just due to the noise.

I called to advise them, they said someone would call me back. Didn’t happen.

Shower heads are horrible-no pressure, breakfast was wonderful, laminate floor in room was sticky from cleaner, pillows were thin and old, bed was great, not enough places to put items in bathroom or room, staff was amazingly helpful, professional, and hospitable.

The location is excellent—just a short drive to Bucces, restaurants, and other attractions. There are also several dining options nearby, making it very convenient. Overall, I had a great experience and would definitely stay here again the next time I visit Amarillo.

Comfy clean and reasonable

There is a Buccees near this hotel.

When you booked it third party, they overbooked and tell not sure why it’s letting you booked but we have no rooms and there’s nothing we can do. Refund takes forever to get one because the third party thinks your checked in and your not and you end up sleeping in your car.

They not have any communication between Expedia and a hotel not rooms available

Was okay

Room was good. If you are a light sleeper I would not stay here. Road noise from I-40 is so loud! Also, the room doors were so loud when closed. $2.99 breakfast buffet was top notch.

I have stayed at this hotel a number of times and it’s always on point. Comfortable beds, great pillows, great restaurant on site. Every time I come to Amarillo this is where I’m staying!

The computer was not working on the desk staff make sign twice I got overcharged they got the info from courtyard my sister in-law tried to sign us there but we decided to go to four point when I got the bank statement the amount was different twice at what we where told I call the 800 number they transferme to 4 point desk and the manager never answer the phone I got ignored bad service this is how they do business they still your money I'm very disappointed

The hotel was very clean, breakfast was good and area was kept clean

Parking and access to laundry inconvenient if you aren’t on 4th floor

One of the better hotels we've stayed at

Clean, safe, walking distance to restaurant and easy on/off to freeway

LOVE THE RESTAURANT AND THE BREAKFAST BUFFET!!!

My only problem here was that the night that I was there, a group of people was drinking beers outside in the big patio with loud music and I didn’t understand why the staff from the hotel let this group of people to stay there until 1 am making noises, when you pay for a room to rest for the night. I call the front desk to complain about the noises and they didn’t do anything because the noises continue until 1 am.

This hotel is very noisy. AC unit and hwy noise are very apparent. Also, when i stayed there was a loud party that spilled onto the parking lot. Apparently the party was more important to the hotel than those who were trying to sleep. Breakfast was okay for the $3 charge. I would not stay here again.

Staff was super helpful and kind. Room was clean. Bathroom worked but needed some repairs and insulation. I thought the guy next door was in the bathroom with me!

The breakfast was ok, but definitely not what they advertise it as… next time I will try my chances at another hotel and a better breakfast place for sure.

The breakfast bar was mediocre, however, our server, Qanta, was very nice and helpful!

Friendly helpful staff, comfortable and clean!

Very clean and great location. Friendly helpful staff!

Ineed to cancel my reservation the day before my stay due to a family emergency but I was unable ti get a refund for the room

Excellent customer service and spacious rooms. The bar and restaurant were top notch!

New, clean, good location and amenities! Very friendly staff. Definitely recommend!! Hotel bar is very festive and lounge area like being in a home. Restaurant available with good happy hour, but didn’t try. Huge workout facility. Turf area outside with fire pit and grills and room for kids to play. Rooms/beds comfy with microwave and fridge. Breakfast was great with a wide variety of options. Also, help yourself to coffee, tea, and hot chocolate 24 hrs. ALL for a more reasonable price than the bigger chains. Some traffic noise and smaller bathroom only negative—stay here anyways!

Location is nice and clean rooms

Breakfast buffet was one of the best!!!

Noisy. Road noise from I40 made for a miserable nights sleep

It’s always so nice and clean! People smoking right by the door outside!

It’s always so nice and clean! People smoking right by the door outside!

Everything was great-

The Restaurant was closed and that is one of the main reasons we booked it. After being on the road for 9 hours we wanted to eat and go to bed. The room was very disappointing, bathroom was very small, no water in the room. Bar only had house wine and we could only bring plastic cups to.the room

I really enjoyed staying here.

There wasn't any good parking. There were plenty of handicap parking but limited regular parking.

Great location. Right off I40. Just stayed one night while traveling.

Loved everything

Very clean room. We were pleasantly surprised to have a fridge and microwave in the room. So we took leftovers from our delicious dinner at Los Braceros and ate that for breakfast!

The staff was lovely, the hotel was nice and clean but the food in the restaurant downstairs was disgusting. I ordered the roast beef. It was horrendous. It wasn’t slow roasted, I don’t k own what they did other than it looked like they cooked the “supposed roast beef” in a skillet. The baby carrots were not cooked. They weren’t even warm. The mashed potatoes were cold. I took a photo but there is nowhere to upload it. $35.00 down the drain because it immediately went in the trash.

The smell in the room, it smelled old.

The bathroom had only toilet paper + tissue. No mirror in the bedroom area. When 2 people are staying a second mirror would be appreciated. Felt more like a hospital room, than a hotel room.

Room was clean and staff was very nice.

Hotel room was nice and clean but very noisy. Hall noice all night.

Clean Hotel

Everything was great. Lovely Christmas decor

Very good coffee and breakfast!

Location is not the best but the hotel itself and the staff was outstanding.

The main thing I look for in a hotel is cleanliness. That's why I'm giving this one a 10 out of 10.

Comfortable room, enjoyed dinner (didn’t have breakfast), easy access to the hiway.

Excellent

Super nice staff at check in

Convenient location. Stayed there many times. Very helpfull staff

Very good restaurant and bar connect 4 seasons and Fairfield hotels. Only like one chair in room and room was small for the price. Location was good.

This was a very nice property.

Always nice

Very nice room. Breakfast was great.

My room was clean and the AC cooled quickly bed comfortable breakfast was simple but plenty of options to satisfy most travelers all the staff are hands down the friendliest I've seen.

Needed a room & they had rooms available.

I have at this property (4) times. Great exercise room. Good restaurant and bar.

Clean and new hotel. Located close to highway, which is convenient but also noisy

I was very disappointed for the hotel not having a shower chair available for my handicapped wife. My wife is an amputee and the shower was for a roll in and not for her to walk in and sit on a chair to shower. We have stayed in many hotels and this is the only one that could not provide a shower chair. Luckily we were only there for one night and not several nights. The beds were very uncomfortable and so were the pillows. We were planning to stay again in Amarillo on our way back to Houston, definitely will not be staying at this hotel. Also, the AC was set at 60 degrees, never even cooled off our room. Too tired from a 12 hour drive from Houston to complain.