Fairfield Inn & Suites Amarillo Airport

Breakfast was ok, not the most tasty I've ever had Biscuits and gravy

Breakfast was ok, not the most tasty I've ever had Biscuits and gravy

It was clean and beds were comfortable.

Room wasn't cleaned during 3-night stay. Had to request new towels but they were changed out after request. Breakfast was good. Bed was comfortable but linens were a bit rough. Quiet place and nice people.

Didn’t have any hot water

Didn’t have any hot water

The beds were old and uncomfortable, pillows too. Room had a slight musty smell. Just not enough for the price.

Our room had holes in the carpet

We love the space and the amazing accommodations for our entire family

Staff is very friendly, engaging, and helpful (speedily so). Nice lobby. Room is a good size, has a large working desk, and all the usual room amenities. Everything very clean throughout the room and hotel. First day’s breakfast was fantastic: great fruit mix, eggs, biscuits, sausage, waffle maker, oatmeal with lots of mix-ins, yogurt varieties, bagels and breads, and I think I’m missing a few items. We were there at 6:30 so everything fully stocked. Second day we went later, a little more than a hour before it closed, and it was unfortunately pretty sparse. I got the last of the fruit (just a few pieces of honeydew), and pretty much everything else across the board was either gone or down to 2 to 4 servings which quickly disappeared. A few were replaced but not for about 45 minutes. So the selection was good again, but there were a lot of disappointed people in the last hour looking for something to eat besides waffles or oatmeal (and even the waffle people had to wait a while for replacement). Outside of that snag, would definitely stay again for the cleanliness, convenience to airport, room offerings, and the excellent, friendly, and immediately responsive staff

Nice location to my job site

Bed was full of hair. Carpet was filthy, whole place smelled horrible, no air in the hallways.

The room smelled musty with water seeping into the carpet below the A/C unit. Carpers torn by the door and both carpet and bathroom tiles felt sticky! Very unpleasant.

The pet fee is steep.

The pet fee is steep.

The breakfast was fair. The locationvwas very close to the airport, so I didnt have to drive far at night. The road construction near the hotel was an inconvenience.I

The breakfast was fair. The locationvwas very close to the airport, so I didnt have to drive far at night. The road construction near the hotel was an inconvenience.I

Everything was perfect.

Everything was perfect.

Everything was excellent with one exception. The shower in the morning was impossible to regulate. It was either scalding or icy. Since my husband took as shower in the evening and did not have that problem I can only assume the morning volume is too high for the system to handle.

The staff was as helpful as they could be. 1st our room didn’t have a trash can. 2nd the fold out couch mattress had springs sticking out of the mattress. 3rd the hot water for the shower only got to warm and the control handle is wrong. When put to hot the water is cold and when put to put it’s cold. The middle was warm. 4th Bathroom door would not shut and lock. 5th the hot tub is out of order. 6th the pool water was cold even though it’s indoor. Overall for $180/night this is the worst hotel I’ve stayed at in years.

Very clean and nice

Very clean and nice

The breakfasts were amazing. Staff was excellent. Maintenance staff friendly and knowledgeable. A+!

It all met our expectations.

Kind of high priced Access all messed up because of road work

Kind of high priced Access all messed up because of road work

Room in disrepair, but staff was nice

The hotels is newer but a lot of tile is broken and loose The breakeast was average ..I was expecting better

Good, clean and great location for an overnight while traveling.

Good, clean and great location for an overnight while traveling.

No fan in the bathroom. Dirt on the floor. Super hot in the room when we arrived.

It was a nice facility but maintenance could be better. Breakfast was nice. I was disappointed that they did NOT have a hot tub/jacuzzi. They list this as one of their amenities but the jets do not work and they call it a soaking tub. THIS IS NOT A HOT TUB ! I chose this site due to the hot tub and their advertising is in error. In addition, the pool has not been cleaned the tile is dirty and the chrome is rusty looking. They state they have a hot tub jacuzzi but it broke. The jets do not work. So they chose not to repair it and now call it a soaking tub. It is dirty too. Tile is not clean above the water line, chrome is rusty and dirty looking. If you are not going to fix your tub, change your description so people don’t think you really have a hot tub / jacuzzi. That was why I booked this hotel. The heater in the room woke me up at 3 am when it started. It made all kinds of racket. Fix the heater ! How do you expect people to sleep.

It was a nice facility but maintenance could be better. Breakfast was nice. I was disappointed that they did NOT have a hot tub/jacuzzi. They list this as one of their amenities but the jets do not work and they call it a soaking tub. THIS IS NOT A HOT TUB ! I chose this site due to the hot tub and their advertising is in error. In addition, the pool has not been cleaned the tile is dirty and the chrome is rusty looking. They state they have a hot tub jacuzzi but it broke. The jets do not work. So they chose not to repair it and now call it a soaking tub. It is dirty too. Tile is not clean above the water line, chrome is rusty and dirty looking. If you are not going to fix your tub, change your description so people don’t think you really have a hot tub / jacuzzi. That was why I booked this hotel. The heater in the room woke me up at 3 am when it started. It made all kinds of racket. Fix the heater ! How do you expect people to sleep.

Staff was amazing the hotel is very clean no complaints at all

Breakfast was good. N/A

Room was comfortable and quiet. Convenient to airport but there is NO airport shuttle. Good breakfast buffet.

Plenty of parking especially for larger vehicles.

Yes

Very clean room. Staff was incredibly friendly.

The shower did not work and there was no hot water. The staff at the front desk said that this was not their problem and take it up with Travelocity. They also said they were aware of the room not having hot water or a working shower but they still rented it out anyway. Additionally, the staff was very rude. I do not recommend, considering I paid over $250 for a room.

Staff was very kind and helpful

Clean and nice room. Great customer service.

Staff was very friendly, our room was very clean.

Breakfast was fine, room very spacious, all electric appliances worked, safe parking lot, clean pool(by view). Easily accessible from highway. Seemed understaffed at time of our check-in.

The bathroom sink was clogged and smelly but they came up quickly and fixed it

Hhh

Staff was not manning the check-in desk

Quick and easy checkin. Room was comfortable. Easy access to everything we wanted to do in the area.

I am still waiting for my$50 deposit to be removed from my credit card

Friendly desk staff. We thought we left something in the room and the desk staff personally checked the room for us. Good hot breakfast choices.

Clean and friendly

Great stay!!

Great stay

Overall great place to stay, it is close to Buc-ee’s so it was nice checking it out. The room was clean and exactly what I was expecting from the Marriott brand.

We got a little behind and don’t arrive until 1 am, but no hassle, warm greetings, as if it were an afternoon check in. Breakfast was great, lots of variety-loved the Texas shaped waffle griddle.

My son was driving from southeast Texas to Colorado for school. I booked him a room here because it said check in was for 18 and up. He arrived after 10 pm and they would not let him check in because he was 19. That is so stupid!

PERFECT!!

Nice place

Clean and welcoming

First of all, being right near a Buc-ees was AMAZING. The suite set-up is so nice, and my children described it as "low-key sick." I think that's a high compliment. We had a great stay.

We love the breakfast !

Nice hotel decent breakfast. Nice employees always making you feel welcome. However the lobby is very hot making breakfast not so enjoyable and the sofa bed is a twin size mattress!!!!!!

The room was very accommodating to our needs and the breakfast was amazing !

It was very clean, and the staff were very helpful.

Great place near the airport!!

Off the main highway in a nice area with plenty of dining options.

My door wouldn’t

safe easy access

There’s construction going on around the property. Nothing can be done about that.

clean sheets easy access helpful friendly staff easy parking

Sofa bed cushion was not confortable for our 5th person. Beds were not great. Overall was ok but not worth 200 dollars for one night. Felt like could've got the same thing for half that price.

All good

Very clean and professional

Hard to check in due to less experience staff

Nice place close to airport

Easy to get to and nice room

Good breakfast

Easy in easy out for air travel

It was very clean

The roads were getting icy so we decided to stop for the night. Casey at the front desk was awesome. It was a nice clean room. We walked to the Buffalo Wild Wings next door. Great all around experience.

Very convenient

Great Staff

Great place to stay.

Lots of animals were at the property. I have some allergies and experienced symptoms - if the property hosts lots of animals it will be virtually impossible to clean the rooms properly between guests. Definitely felt like cats had been in the room.

Very clean, however when I checked in there was a problem with Expedia submitting payment to the hotel and I feel like that conversation should’ve been between the guest services representative and Expedia. Not with me, a customer who paid for the room ahead of time.

Fairly quiet

Wonderful pool, great breakfast, and all around great stay.

Also…the hot tub didn’t work and there was a bird feather floating on the water. Gross. Just not a well ran property. Fairfield Guarantee logo A Simple Promise™ We promise you’ll be satisfied with your stay or else we’ll make it right. It's that simple. I think John Willard and Alice Marriot would fire the managers and staff of this hotel.

This is an excellent property. I highly recommend it!

Great stay. Although I do have to mention when we arrived at our hotel room, the door almost didn’t look latched because it appeared that the door had been previously pried open. I was a little sketched out after seeing that and especially when you walked in the room and shut the door behind you, the metal piece that you can open & shut to secure the door was also busted in half. Other than that, the stay was fine.

This place is a little rundown and dirty check in took a little longer than expected but was fine for what it was

Great front staff but several things broken in room, hallway had horrific putrid smell

The bathroom had not been sufficiently cleaned. The wallpaper around the toilet area had obvious water damage. Too much traffic noise.

Toilet did not work

Nice place & staff!

However the bathroom door was hard to shut due do it getting wet so much as the shower curtain is to short and shower head sprays to wide. So the floor floods. The breakfast food and restaurant were great!!!!

Staff

Water was so hot no one could take a shower. Front desk did nothing to address the issue, simply said “maybe it’s because everyone is showering at the same time?” Ridiculous

Nice room. Comfortable bed. One elevator still not working

Elevator was broken. Soap dispenser ripped off wall. Refrigerator door did not close. Missing TV remote. Inexperienced front desk person left alone and had to call someone every time something was needed.

This hotel needs a major upgrade. Our room had a musty smell and the wall paper in the bathroom was coming off around the toilet, like there had been a water leak previously but no repair had been done. Light bulbs were missing or burned out. On top of all this one of the two elevators was out of service and a housekeeper said it was going on 3 months broken.

The check in was smooth but our room had alot of little things that needed repaired and it doesn't seem to matter to complain since the front desk was getting alot of complaints while we were checking in and getting our things. I was very disappointed

The room was supposed be a king with a sofa, we were given a single queen with no sofa. Not horrible, but I’ve stayed at other Fairfield properties and this was not on level. Shattered window on the ground next to my car. Heard four rounds fired outside after midnight. We will not stay at this location again. One of the elevators was broken. The shampoo/ conditioner/ body wash dispenser was broken and just sitting around shower. Clearly an older property they took ownership of with cheap remodel/ furniture/ paint. Stick to west Amarillo hotels or medical center.

Great for working in your room. Nice desk set up.

I have stayed here more than once with absolutely not issue however, this time we had some issues. I had 2 rooms. The first one had the strong mold smell due to the air conditioner leaking. The second room was fine, but the air conditioner started leaking in the middle of the night, and our floor was wet 4 to 5 foot in front of it. Staff was very nice and helpful.

Antonio checked us in. He was pite and efficient. Our room was clean and comfortable. We had a good night's rest.

Decent hotel in a decent area. Would stay here again

Nice and quiet and close to airport for my early flight

Room smelt and felt very humid. Other than that it would've been a 5-star stay!

Convenient to the airport

The sofa bed was not comfortable. Could have been cleaner. The hotel next door was better; stayed there driving the other direction.

Pancakes or waffles woukd be nice addition to breakfast traveling with kids

The trash can at the entrance was full to overflowing, with trash on the ground. Very bad first impression. One of the two elevators was out of service. The door to the bathroom was water damaged at the bottom and would not close. Wallpaper in bathroom was peeling in spots. AC worked ok, but the thermostat was inoperable, even though the instructions said that was how to adjust the temperature. Breakfast was just standard fare ok.

The staff was friendly and helpful but the condition of the room was dated and in need of repair. Our room was really big, which was nice, but the bathroom door didn’t close properly, the window was broken, one of the doors on the dresser was broken, the elevators weren’t working, etc. it just felt toile the property was overdue for quite a bit of maintenance.

The shower has great water pressure!!! Best hotel shower I’ve had in a long time.

The hotel was nice, clean, and quiet. The desk manager was friendly and courteous. Through Expedia, we had thought that we had asked for a pac and play. However, the hotel had only 2, which were already being used. So, we had to not have one. The lights into our room did not work. In the other room, what we thought was the thermostat turned u out not to control the A/C.

The hotel looked good once we got in. Nicely furnished clean, but as we started to look our room could use a little TLC. The shower head was filled with grime, the wall in the bathroom was disgusting from not having proper ventilation, and the AC was very loud.

Staff was great. They were friendly and helpful. Room was very clean and nice

The facility was very clean and well kept, and the beds were comfortable. By far the most notable part of our stay was the gentleman working at the front desk. He was so upbeat and friendly, and seemed genuinely interested in helping his customers.