Embassy Suites by Hilton Amarillo Downtown

It was great

Parking is horrible. Great hotel!

Clean room, great staff, good breakfast, bar was nice to have on site

Property was very clean. Would stay here if I travel to Amarillo again.

Friendly staff

Awesome experience!! Mark at the front desk was so helpful!! He was very patience even though he had so much going on at the same time, great customer service and the bar staff were very helpful with recommendations. 100/10 Definitely recommend staying here!!

Convenient to concert Nothing

Perfect for a family of six to stay in one room. Breakfast was amazing! Parking was convenient. How to enter and use the parking garage was not explained well by the staff. They didn’t seem to know how it worked and a manager finally helped clear up the confusion.

Exceptional

Exceptional

This was the most relaxing stay I’ve had in a while. Although it was short, my stay was well worth it!

Excellent breakfast, and also enjoyed happy hour Parking

As busy as it was it was still very quiet and relaxing. The parking garage is across from the hotel and it was extremely expensive

Parking

As busy as it was it was still very quiet and relaxing. The parking garage is across from the hotel and it was extremely expensive

The breakfast was absolutely devious! So was the dinners. The bartenders were friendly and made great drinks. Parking was decent. All the staff were extremely friendly. The pool/spa was clean. The pool water is extremely cold though. They have complimentary drinks when walking in and the tea that was made absolutely wonderful! The rooms were very clean. I have zero complaints and would recommend this hotel for families or individual stay.

The room needed some cleaning in the bathroom The breakfast bar was great.

Breakfast was very good and I liked the omelette! Very convenient in downtown area except street or paid city garage parking.

The breakfast and snacks were amazing!

Nice place to stay

Clean and quiet. Helpful front desk staff. No free parking though.

Exceptional

The room was great and everyone in the staff was helpful and friendly. The only thing that did not work was the sauna which we were looking forward too.

Convenient location downtown. Indoor swimming pool was icy cold. Thank goodness hot tub was working.

Convenient location downtown. Indoor swimming pool was icy cold. Thank goodness hot tub was working.

Nice rooms. Good location. Bar was great

BRAVO!!

Breakfast was excellent and the hotel was absolutely stunning. Perfect location to anywhere you want to go. Enjoyed our stay.

The staff here are extremely good and very helpful.

Loved the room, gym, location, and breakfast. There wasn't anything I can recall not liking.

Nothing The staff was hateful, handicapped room, we did not get the room we paid for. The beds were about 2ft to high for a wheelchair user. Among other things.

Nothing The staff was hateful, handicapped room, we did not get the room we paid for. The beds were about 2ft to high for a wheelchair user. Among other things.

Loved the room, gym, location, and breakfast. There wasn't anything I can recall not liking.

very friendly and helpful staff.

Great! Clean! Spacious

We had a blast we didn’t have my husband this time so I was kind of worried. But it was a great stay! We will be back in Feb this is our 4th trip staying

Staff was very friendly and helpful and the room was clean and very nice.

Na Na

It’s was pretty clean and comfortable The price is high for the stay

It’s was pretty clean and comfortable The price is high for the stay

Na Na

Food availability in the snack area/frozen food was not good. Late in the evening when restaurants are mostly closed it would be nice to be able to grab something to put in the microwave that is at least edible.

We had a wonderful experience. A very nice hotel with no complaints on our party.

Best Hotel stay that we had experience

2 free bud light beers with stay and happy hour snacks. Great room great hotel.

I was shocked to find out that a Parking Garage can push around the 73 billion dollar Hilton brand! The parking at this location is an absolute mess. I did not valet. I Was told to get a ticket but if the hotel validated was $18 but only $12 with the garage. All systems at this locations parking are antiquated and out of date.

Nice large room.

Wonderful stay! The lobby ambassador recommended a great restaurant for dinner. The beds were heaven, and breakfast was great!

When checking in room was not ready and was made to wait until 430.. room was not touched and dirty. Had to wait again for a clean room on a different floor.. it took well over 2 hours just to check in… and front desk was not even sorry in the heat’s bit. Terrible check-in…

Spacious room for a good price.

The room was very nice and clean and the breakfast was very good.

This is the best Embassy Suites I've ever stayed and I've stayed in many. I love the location, the facility is modern and immaculately clean and it is well managed. The staff is exceptionally friendly and helpful. I like that there is a restaurant, bar, valet parking and it's easy to get to the interstate. Not one thing.

Nice hotel downtown that allows pets. Staff was fast and friendly. Would stay again.

The rooms are quiet, has space to work if needed and the staff is very friendly and helpful.

Free drinks and happy hour is a plus!! Awesome staff and great breakfast!

I really enjoyed our stay here but the sliding door separating the beds from the kitchen/living area was broken. It was difficult to open and close, and likely a safety hazard. It almost hit me in the face. The wallpaper was peeling off the wall as well. Parking kinda is inconvenient, but the valet is nice if you don’t mind paying. Otherwise everything else was well maintained, and breakfast was great.

I did have a couple of issues which I reported at least one of them to staff. The lever on the tub faucet that transfers water to the showerhead was totally broke, and you could not use the shower. Also. In addition, the drain plug for the tub, which usually is attached to the fixture that goes underneath the tub was broke off and loose as well. I noted that a number of flies were bothering me in the food areas downstairs on the first floor. I do understand that and know from experience how hard it is to keep those little guys out.

Everything was perfect for us

My family and I loved it. Clean room and the breakfast is so good and staff were really nice!

The air conditioning is very loud and it was hard to sleep. The bed frames are really torn up and pool area was not clean

Property is very nice! Stayed here a few times! Staff is friendly and helpful.

Room was clean, staff were non-responsive, breakfast wasnt served until 7am, expected 6am start, no smart tv....so no streaming at all. Would definetly not stay there again.

Staff was very helpful, hotel very clean.

Thank you

Our stay was great the breakfast was delicious. My only complaint is that self parking was a little hard to find. The signs weren’t very easy to see. So we just got ballet parking but that was an additional $33

My experience there was wonderful. Nice rooms and break area.

This property checks all the boxes. It’s beautifully kept, and the staff are exceptionally professional. Starting in the morning with a delicious free breakfast in the evening with their nightly reception in the bar and on site dining if you please. Embassy Suites is always top notch !!

Hot tub broke, no free parking, 50 dollar unmentioned deposit

They don't have anything saying you have to pay for parking until you get there after you have paid to park then take a 50 dollar deposit that takes a week to get back just to find out they on my have me 30 dollars back not even noted on the receipt I called them and they said th20 dollars for ey have no ideas what i was charged for and was hung up on multipletimes when I asked for the manager will neverstay again paying 200 plus a night for a room infested with coca roaches is unbelievable

Most of the staff was friendly and helpful. The fold out bed was NOT comfortable. For a room reserved for 5 people, there were only 3 towels!

The mini fridge did not have a freezer section.

I was skeptical after reading the recent reviews but everything was great! No issues with check in, parking garage is close and plenty of parking was available. Yes, you have to pay for parking but thats standard with most higer end hotels downtown. Room was clean and spacious, free snacks and drinks in the room. The free happy hour was great, as was rhe food. I will definitely stay here again.

The staff was awesome but checking in was a nightmare due to Hilton system being down but the staff did the best they could with what they had to deal with! Rooms were clean and nice but was disappointed because the hot tub was out of service.

Best bang for the buck around! Nice, clean big rooms and an excellent breakfast!

Black mold in shower, air handler was extremely noisy.

Everything ever great i can't complain

Beautiful place safe clean comfortable beds the staff are always so helpful.

Terrible parking

This was the nicest Embassy I have ever stayed at. Rooms were very spacious and very clean, staff was amazing, bar was amazing and breakfast was amazing. Only negative thing I would say is the hot tub wasn’t workday at the time. Besides that this was a fantastic stay.

Great place very clean and new

The space was beautifully maintained and quiet. I got some of the best sleep there!! And the breakfast is also amazing!! Overall wonderful stays.

Nice Embassy, better than 2 others recently. Good location.

Probably the best property in Amarillo. There were 2 concerns on this visit. Really not a big deal. First we reserved a king room and ended up with 2 queens. Second concern was someone on our floor had 2 big dogs that like to bark when the owners were not present. Really thin walls.

A good property to spend the night with family

Very nice hotel and breakfast. Even had free alcoholic drinks

Nice

Very nice Embassy Suites...we certainly enjoyed the happy hour and breakfast, and the room was excellent

So to start off with we arrived at check in time at 4pm after driving all day on the road and the systems was down and the lobby was full of people with nowhere to sit ! We also had medication in the car that needed to stay at room temperature and we ended up going for a drive and we wasn’t able to get checked in until almost 10 pm at night ? Then the staff working the desk was rude with me telling me I don’t listen to directions and I’m like I wasn’t here to hear any directions, so I get up to my room after checking in and 2 lights do not work in the room and the carpet on the floor had dog hair all over it and my daughter Is allergic to dogs so we had to deal with her having allergies all weekend and now she still dealing with allergies ? Then we went down to the pool the next day looking forward to soak in hot tub and it was closed with extension cords all over so didn’t even feel safe swimming plus didn’t get to relax in hot tub ? Then breakfast had flies all over the food and got grossed out by that ? All the ice machines had no ice ? The bathrooms was dirty ? We have never had an experience like this before with Hilton embassy suites and we always use you guys everywhere we go ! I feel like we should get some kinda of compensation for our inconvenience maybe a free night stay on our next visit or something ? If not I know I will never use you guys again . Front desk says just talk with corporate was there answer !

Best place to stay in Amarillo!

We arrived early 2:45p for check-in and as expected we were told our room wasn't ready so we would have to wait until 4p for keys. At 4p we returned to desk and we're told the key system was down so they couldn't give access to our room. Staff offered free drinks in lounge until room keys could be issued, It was very frustrating that staff hadn't been providing updates and weren't offering any resolution either. Just sit and wait. Fast forward to 7:30p system became available and instead of working with people who had been waiting, they began with new arrivals. Think this could be avoided in future to have keys pre-made for expected arrivals of day OR go to a paper check-in and have someone take you to your room with a master key. Quite unacceptable for a large corporation that has been in business for so many years not to have a process in place for such outages.

So, the hotel is very clean and comfortable 100%! I was very happy about that, I mean I do think the tub could have been cleaner but it was ok. Water pressure not so great. Hated it but it’s whatever. Only thing I had a real problem with is not having a maintenance crew or person over night. We had an issue with our toilet, it wasn’t going down at 1 in the morning and we were told there wasn’t anything they could do about it until 7 in the morning or we could wake our kids up and switch rooms, which is ridiculous!! If it was before they went to bed it wouldn’t have been a problem at all, but in the wee hours…. No. So we had to go to bed smelling a poo filled toilet. I don’t know, maybe have a plunger accessible for the staff to at least offer to a guest. We would have taken care of it ourselves, since they for whatever reason don’t have a maintenance person for over nights. I just think more could have been done. I feel like the staff that night could have thought of something more than moving a sleeping family in the wee hours! Also, the pool was out of order because of electrical issues. Not a huge deal but I think I should have been notified long before I was checking in. I probably would have gone somewhere else for the kids. They were looking forward to the pool. HOWEVER, if it wasn’t for those 2 issues everything would have been fine.

Great Location! Perfect for families.

Great place to stay! Very good breakfast!

I love this hotel! They always take good care of us.

Would recommend to others.

Good place 😄

Great hotel.

Extremely clean, modern room and hotel. One of the best experiences at a hotel ever.

Clean, new feel, good bfast

Pool was closed

Great place to stay.

Very nice

Very nice hotel. Clean, top tier property. Staff is awesome. Drinks were great, breakfast was exceptional. The only negative issue we had was the street noise. We were on the 4th floor and the street traffic was annoying.

Enjoyed our Family stay at Embassy, lots of hotel amenities. It's worth it,, location is great , right across from the Civic Center...

Clean. No fitted sheet but a flat sheet used on beds,

Friendly staff and room was great. Sofa sleeper not very comfortable but probably to be expected.

Was not clean and Poor breakfast

It was good and clean would stay again

Comfortable beds and helpful staff!

Room smelled like mildew. The beds had torn frame coverings. There were gross food and used drinks left in my fridge from the previous guests. I got harassed by drunk people at the bar who were also harassing the bartender. The pool and valet were great. The breakfast was great.overall kind of disappointed for the price I paid.

Breakfast was too good

Cost of valet parking

Hotel and stay was amazing!

Def one of my favorite places to stay when I'm visiting Ama.

Good property - good location - best in Amarillo

Valets were excellent. One front desk person didn’t take people in order.

Clean, large, reasonably priced room. Only one concern shower was large and beautiful but slippery. It was a safety issue for us.We enjoyed out stay here very much.

The hotel was very nice, but they charged $33+ for valet parking per day & $18+ to park in a garage. If you wanted to park, you had to park on the street. Not very customer service friendly. Also, the door on our room would not close. We pushed and pulled it. We reported it to the staff, but it was not fixed. So, if someone wanted to force their way in, all they had to do was push the door. We latched in at night for safety.

Probably the best shower I've had at a hotel in some time! Additionally the property is fully renovated and nice and clean! Great stay!

Poor Service: Our dinner sat on the pass for ten minutes, and we received it cold. The bartender was not busy, and we heard the bells go off several times. Eventually, someone from the kitchen came out and asked the bartender whose food it was, and we had to flag the staff down to get it. On a positive note, the girl working behind the bar was great and is the only reason we left a tip. Unacceptable Valet Delay: We paid for valet and waited 45 mins for our car, despite paying extra for priority service. We are on a work trip, this caused us to miss a critical meeting. Valet is advertised as unlimited in/out privileges. I went to front desk to ask if we could get our keys, I was sent back to the valet, who claimed this was impossible due to how the cars were parked. There was one person on valet. Room Design Safety Hazard: I injured my foot in room #331. The bedroom has two beds with a console up against the left wall. Coming in from the bathroom, the console juts out but is not visible when you approach to get into bed. I walked heavily into it and severely damaged my foot, making it impossible to walk today. I suffer from Morton's Neuroma, so this has further damaged the nerves. Very poor design choice and hazard. Amenity: There was no ice in the machine on level 3. I went down to level 2, but that machine also empty. Had to go to the bar for ice at 10pm.