Courtyard by Marriott Amarillo West/Medical Center

Good

Very good

Exceptionally kind people that treated...

Exceptional

Very good

Very good

We loved the Waterpark attached to the location There was a smell to our room on the bottom floor. There was a few spiders in our room.

Staff was pleasant, facility was clean, and room was cozy! I appreciated that the sofa couch/bed was softer than any other hotel sofa I’ve ever used. The mini fridge was ice cold which was a HUGE plus. Overall a great experience! Continental breakfast. For the cost of the room, breakfast should be included like many other hotels that are actually less pricey per night.

Mediocre. Beds were comfortable. Room was okay. Paying for parking is ridiculous. Room size for price is expensive compared to a like hotel.

The lobby and main areas were nice. The room was not so nice. The floor was dirty. The bathroom was not very clean. The air did not work well.

Exceptional

Only place I've stayed that offered breakfast for an additional $10.00 per guest. Didn't get the breakfast because of this charge. Went to waffle house instead. Free breakfast.

Superb

Not coming back. Charge 12.00 to park after spending 200 on a room i requested but didn't get

I left a garment bag with clothes in it when I checked out. I tried to call the direct line to the hotel 20 plus times when I noticed I left it. Every single time the phone rolled over to a FAX machine. I finally called reservations and they said they saw my reservation and gave me a different number. I called it 4 times and talked to a girl at the front desk. She said she was too busy to check. She finally told me to call back the next day. I did. I found out the new number was at the WRONG hotel. I was told to call the number I had called 20 times the day before. When I got through to them the front desk was extremely rude.

Very nice hotel, super nice staff. Great place to stay

The staff and room were just fine. The continental breakfast that we paid extra for in my opinion was a bait and switch. They have a menu of what they offer, but when you tell them you paid for the breakfast with your room they give you a separate menu that is limited. Also, during our stay the first night we got there the pool was closed. It did open up before we had to leave; but once we were in the pool area the hot tub was not in use. It had very little water in it and it obviously wasn't working because the water was murky looking and not hot. This was very disappointing to my kids and me. Overall the stay was fine, but we were just disappointed in everything not working or being up to our expectations.

Parking Dirty bathroom and cheapness at a high price. Worst hotel out of the 10. I've stayed toys trip.

Parking Dirty bathroom and cheapness at a high price. Worst hotel out of the 10. I've stayed toys trip.

Run down

There wasn't any complimentary Decaf available. Overall the hotel was a little tired and dated. I would not stay here again.

Exceptional

I don’t think a paying customer should have to pay for parking

My room was very clean, the staff were nice and professional. I couldn’t log onto the internet with my laptop but my phone and Xbox were able to connect.

The room was standard, with no in room microwave- which makes it very difficult when traveling with young children. The shower was nice, but no tub, was extremely slippery, and definitely not designed with family in mind. Would be fine for a couple, but definitely not recommended for families with young children.

The ac worked well. It had a nice sized shower. The dog fee was $75, that's ridiculous. The room was dirty. There was pizza left in the fridge. There was hair everywhere. A fake eyelash on the bedspread. Down in the lobby there was a crazy homeless guy harassing people. He was also bothering us in the parking lot. They finally ran him off but he should have never been allowed to sit around in there at all. Speaking of parking, $12 to park if you're not a Marriot member? That's absurd, it's just a regular parking lot not attached to anything else. I absolutely would never stay here again.

The ac worked well. It had a nice sized shower. The dog fee was $75, that's ridiculous. The room was dirty. There was pizza left in the fridge. There was hair everywhere. A fake eyelash on the bedspread. Down in the lobby there was a crazy homeless guy harassing people. He was also bothering us in the parking lot. They finally ran him off but he should have never been allowed to sit around in there at all. Speaking of parking, $12 to park if you're not a Marriot member? That's absurd, it's just a regular parking lot not attached to anything else. I absolutely would never stay here again.

The first morning, our youngest made a mess on the bed. I asked the front staff if we could get new sheets for the bed. When we came back that evening, the room was not taken care of. (Because it was a holiday, I gave some grace) the next day (Day 2), no change. I went down to the front staff again and asked if the sheets and room could be cleaned the next day. When we came back to our room the next day (Day 3), the room was not maintained or the sheets taken care of. 4 nights at the hotel, I asked twice for the room to be taken care of with no luck.

I knew there was a $12 parking charge, but I didn't realize that it was per day. So for 4 nights, it was an extra $50 charge. One of the beds was dirty, had to request extra towels as there were only 3 in a double queen and sofa bed room.

No breakfast

Did not try breakfast as it was an additional $10. Very disappointing that it would cost to eat there. What would have made the stay better would have been notified that there would be a charge for everything! I was charged for bringing my pet, parking and would have been charged for breakfast too.

Toilet was dirty and saw a cockroach by the stairs.

We didn’t have any shower gel also there were hairs in our shower.

Spiders and rooms were oversold.

Very clean room. Staff was helpful.

This hotel needs maintenance. Cracked sink, slow toilet, and a single elevator that needs maintenance. Don't stay at this Marriott!

It was okay for one night.

Prob the worst Marriott stay for me ever. No rooms ready for check in after 5 pm. Had to come back later. Gym water filer needed replacing and no sanitizing wipes. Told staff. Not fixed by next day. Our room had mold in shower and toilet paper holder was falling out of the wall. Disappointing stay. And for that price a free continental breakfast at least.

Great pet-friendly accommodations.

Great, quiet, safe place for the night. Breakfast isn’t included unfortunately but you can purchase at the cafe there. We booked a king with a pull out bed. The room was laid out well. Only complaint was the pullout couch while modern and cool looking has a terrible mattress. It has no mattress. It’s a modular sectional that you simply open up. So technically while it’s a surface to sleep on, our poor 10 year had the worst nights sleep ever and ended up between us. First world problems but I thought I’d save a family from booking that and rather get two beds so everyone sleeps well❤️

The breakfast was very good. The chef seemed to be tired but proficient. The evening desk attendant could make a better professional appearance by combing her hair neater but she was friendly.

Clean room we ask for room service to clean our room they never do it not is ok ho and no body wash is why give only 4 ⭐️

Had a great time

Big spacious rooms. Near by restaurants within walking distance.

The staff was very nice. My son forgot something in the room and they are nice enough to hold it for him to pickup on our trip back next week. Quiet and clean.

no much to say

We would stay at the Courtyard again.

Breakfast not included $16 mark up. I didnt see the spread but brother opted for getting something down the road.

Stayed at your hostelry for two days. Room never cleaned, Bed never made. A disgrace. Thank you for asking. Hotel staff was ok with this action. I said you’d get a review. Eagle Scout I am, I am, I’m quite dependable. Bit you folks.

The toilet was clogged. So gross

Great place to be with exceptional people

Muchas gracias dormimos bien agusto el hotel está muy limpio y muy bonito

The hotel was very clean. The staff were very nice. I would stay there again.

Never have i ever paid for parking nor breakfast at a hotel !

2. Hair all over the shower wall 3. No breakfast. Even the Days Inn gives you something for breakfast at half the price. My spare tire on my trailer was stolen. They claimed they didn’t have cameras outside….really? Huge safety issue. Will NEVER stay at one again.

Didn't eat breakfast there. Waste was still in toliet.

Did no laundry. Brought no pets. Could not get body wash out of the container in the shower. Other than that the stay was spot on.

All around it was food

Good.

Clean room, staff helpful

Clean Rooms. Staff was very friendly and helpful. Pet Friendly hotel with plenty of area to walk you dog.

The breakfast that you pay for is a joke...It's 4 small items you're allowed to choose from. When we got there, we had driven 6.5 hours to show up to a hotel room where it clearly states I have 5 people staying in the room, 2 adults & 3 children, there was not a pull out couch, the manager told me I could have some 'bedding' to lay on the floor for my son to make a pallet to sleep on. When we finally got ready for bed, the TV quit working, I went downstairs to ask the manager for help & she said "they just installed the boxes yesterday, I don't know how to help you" sooo we didn't even have TV for the one night we stayed there. When you walk in the hotel looks gorgeous & has everything you'd ever need but looks can be very deceiving. The main elevator in the lobby is absolute trash too. The rolling cart that you can use to bring your bags up was completely broken in 3 different pieces. It was the worst experience I've had at a hotel. What a joke!!

Very polite and helpful staff.

No free breakfast, free coffee was warm at best.

I do wish the grill at the bar was open later. I understand why it’s not though. All of the staff are friendly and helpful. I felt very comfortable during my stay.

Rough around the edges. Lounge was ok. Food wasn't. We ate the worlds smallest turkey blt. Loud refrigerator. Had to shut it off in the middle of the night. Very nice people though.

Nice spacious room, great stay

Yes

The pool and hottub wear not as clean as it could be there was rust in the bottom of the hot tub and all the water jets didnt work. I thought the restaurant and bar was expensive. A Veteran di ount would be nice. The room was clean but the balcony was terrible its needs a good cleaning And there was one damage to the air-conditioning unit goos thing we were not with our grandbabies they have been injured

room was nice.

Staff was super nice clean room

Friendliness

Room was great and as advertised.

Evening was good except they seem to be having hot water issues. I had to run the cold hot water for about 30 minutes before it got hot.

It was good. Decent place to stay the night with the family.

The lady at the bar/restaurant/tea/coffee is not courteous.

Very clean comfortable room. Staff was friendly and helpful. One of the best experiences my wife and I have had while traveling.

Found dirty cup and some trash (under desk) from previous person in room. Room was not made up for our second night. Coffee setup very basic. Hot tub looked nice (although dirty water) and pool felt nice and warm. Exercise room was nice.

Good place to stay for one night coming through.

The room we were provided had been opened with a crowbar so many times I wasn’t sure the door jamb would hold, so I tied the door to the security latch with bathroom towels. It was very unnerving over night with my family. I was worried about our belongings while we weren’t in the room. The hot tub was so hot that it was completely unusable, not safe. .

Not sure what the hotel is like but the management is not understanding at ALL. Regardless Hotels.com is the main entity at fault. I clicked on the other Marriott in downtown Amarillo and somehow Hotels.com got it mixed up and booked me a room at West/Medical. I called Expedia (parent company of Hotels.com) and told them what happened so they called management at Marriott West/Medical to try and move the reservation to the CORRECT hotel but West/Medical said they wouldn't. I had to end up eating $125. I'll NEVER stay at Marriott West/Medical and I'll NEVER use Hotels.com again

Very clean.

Fantastic welcoming service about 630pm on Dec.10.

No ice available, have to find ask for it and only filled less than half bucket. loud hotel, dangerous pool area. DO NOT GET BALCONY ROOM. waste of money, no chairs on balcony. One OLD microwave available for hotel that didn’t work. Worst Marriott hotel I’ve ever been in.

Location is great! We have stayed here often and never have been disappointed!

The young man serving in the bar and food service area was delightful-

Our door did not shut properly, the AC barely worked, and the desk attendant was not very helpful or nice.

Elevators were broke. Paid a lot for not elevator and no continental breakfast.

Staff was excellent

Room were okay but door seems like it got tempered before.

Front desk people bad

I am very disappointed, I was charged by hotels.com which was expected and then I was “ mistakenly” charged by the hotel. I have called 5 times and was told 3 different stories. First I was told I would be reimbursed in 3 business days, then 3-10 and then I was told it would be 10 minutes! Lastly, I was told the GM is busy and would call me back. Two more phone calls and 15 days later I still have not been reimbursed. It is only $130, but still what if this was their $.

Stayed for 2 nights checked in at 7p at night worked all day . Had shower used 2 towels . Next day went to work all day again came back to hotel. No room service. No clean towels or replacement cups.. called front desk. They stated they don't clean the room everyday. But what they didn't know had employee in another room 3rd floor his room has been cleaned everyday with fresh towels... front desk did not even offer to bring up clean towels.. as a amex Marriott card holder I've stayed at alot off Marriots.. this one as far as service is the worst I have ever stayed at...

Nice and convenient for travelers. There are several dining options right next door, we walked to Kabuki Japanese steakhouse, had a good dinner and enjoyed watching the chef. The hotel could use some updates, the beds especially, but the rooms were clean and comfortable. Would stay again.

Everything was just OK.

Reported toilet not flushing (took 3 times) every use. Staff appreciated me letting them know and stated they would have someone look at.

A lot of food options within walking distance.

Very clean updated property

When checking in, my room did not have enough linens for my family, the bed had not been changed from the previous stay ( I asked for linens and changed my own bedding to verify it was clean), and the bathroom had not been cleaned. There were no towels at the pool, either. We had to visit the desk multiple times to get supplies. The only redeeming quality was the staff was apologetic and kind.

My family loved the room and property. The staff were great! And the curtains on the huge window blocked all the lights. I could sleep all day!

Absolutely loved it.

Christine, rhe manager was fantastic. They compensated 1 night and gave us 7 breakfasts. They were so apologetic. We have stayed her before and will stay again. Steven in the Bistro said only positive comments about how Christine has changed the environment for the better.

Would stay again

everthing ok

The Marriott was located convenient and safe. The staff were friendly and helpful.

The person that checked me in was horribly rude. I was charged $75 I wasn’t expecting and when I asked about it she snapped at me and proceeded to get even more rude. The room is horribly dirty. Stains all over the floor. The windows haven’t haven cleaned. Dust and handprints all over them. The bathroom was dirty.

Things were clean and the bed comfortable. My advice would be to make sure that if breakfast is offered that it says free breakfast. I thought it would have a free breakfast, but it actually had an option to dine in and pay for breakfast. For someone that has a large family, I enjoy the convenience of the free breakfast that other hotels provide.

Great experience

Very clean!

The hot tub was broken, the workout room air conditioning was not working, the 2nd floor ice machine was broken, our room was hot, there was a buzzing noise that kept us up throughout the night, and the trashcans outside were practically overflowing. I would not recommend this hotel and believe we deserve a refund.

N/A

It was very nice. Room was clean and very spacious.

Not everything was updated and the bed and pillow were just ok compared to your other properties.

Great!

Friendly and quick service. Clean and quick check in.

The hotel is clean, modern, and friendly. The staff was friendly. The room was clean.

We needed bedding for the pull out couch. We were given one sheet, one thin blanket, and one pillow. The bed was so hard. I came here because we had no electricity at home. I didn't even get to sleep because the bed was so uncomfortable. There's no breakfast.

Comfortable bed and pillows. Good location. Clean room.

It was great

It was not a pleasant stay due to broken A/C and hotel was unable to accommodate with another similar room. If we switched to another room our kids would have to sleep on the floor. It was late when we checked in and that was the only one available to accommodate us so we had to stay with the room and the temperature was 82 degree the entire night. The room was humid and stuffy. We endured the night so I can gain energy for the drive the next day.