Courtyard by Marriott Amarillo Downtown

Staff were super nice but didn’t know simple answers to questions about the area, e.g., where a restaurant I thought might be good…..it was just a block and 1/2 away, but none seemed to know. Better understanding of the area would keep guests secure in returning.

Bed was comfy Bar closed so early

carpet

GREAT location right downtown where you could walk to restaurants and shopping. Cool vibe with amazing view of downtown but older building that they haven't really updated. Room was ok but kind of dated. For the old school vibe, they can make that hotel so much cooler. There was no hairdryer in the bathroom which isn't a big deal until you need one. The Bistro was a great onsite coffee/breakfast, wine/beer hangout.

Everything was clean and wonderful, and we really liked the location

Room was fine Unauthorized charges were made to my credit card and staff was not helpful or clear about what they were for or when they would be corrected

No free breakfast ?

Nice facilities, great room. Friendly and professional staff. Possible a breakfast buffet, but what they had was OK.

We paid for breakfast both days but only used it once . We waited over 1 1/2 hours for our food and I was sick right after eating. Everything else was nice, we were not the only ones complaining and waiting. There were only about 10 people there. We are not picky people but will not include breakfast if we stay there again.

The parking situation. We went what we thought was the correct entrance but found out we needed a code. So we backed out and parked in the 10 minute check in spot (the only one left) I went inside and got checked in and asked the hostess where to park for our luggage. She stated the second level for elevator access. There is no elevator access except on 1st floor. After that it was minor stuff she gave us 2 queens instead of a king like I booked and said they are the same price. The manager fixed everything. The room was clean and quiet. Lots of places to walk to. The big Texan restaurant was a hoot and I hate tourist traps.

Pretty hotel downtown, clean and easy to get to.

Historic building. No room service for the entire 3-day stay. Small bistro served Starbucks, drinks and some food but limited. Overall the accommodations were fine.

Great place to stay in downtown Amarillo. Parking garage available. Clean. Well maintained.

It’s a converted hotel from another business so the room configuration is odd. My room was big but my restroom was small

Snacks and beverages were a little expensive but overall a great experience.

I love the Courtyard Marriott in downtown Amarillo, Texas. The parking garage is right next to the hotel and allows entrance to the elevators without going by the front desk. Courtyard Marriott is charging for parking which is not something I remember from previous stays. A wonderful Mexican restaurant is right across the street. A pool is not available at this hotel, but I was exhausted from overnight camping at a state park the previous night.

Two six buck bottle waters on the counter that you shouldn’t have to pay for to have good tasting coffee. The coffee maker didn’t work at all. For the price we paid for the room we did not get what we paid for.

The building was very cool. Room was great. Great view and location

Staff was super helpful.

The hotel was beautiful! Room was clean and staff were incredibly friendly! We were able to get parking right on time he street with no issues! We will be back!

Z

In a great location on the main strip downtown in Amarillo. Close to a lot of restaurants and bars. Beautiful lovingly renovated historic skyscraper with fantastic views. Easy parking (paid). Nice, happy, helpful staff. The room was large, well appointed, and comfortable.

Nice location. Everything was nicely maintained. That said, you still have to pay to park each day and there’s no pool. Didn’t try the restaurant.

Discovered water leaking from the overhead shower light.

Room was dirty and noisy. (Some kind of compressor or motor sound constantly humming from the bathroom walls) Pillows and bedding leave a lot to be desired. Staff was friendly enough but it's tough sledding if you're looking for a nice place to stay in Amarillo.

Temperature was 80 degrees when I checked into the room and the A/C brought the temperature down to about 78.

Jessica was great!

We reserved 2 rooms. The AC in the 1st room went out and they were able to accommodate and swap rooms. In the other room the AC felt like a swamp cooler (humid). The AC also blew straight onto the bed full force all night but it was never actually cool.

Once we were inside the hotel, everything was 1st class. The bed was comfortable. The room layout was perfect, very spacious. The decor was beautiful. We arrived around midnight on 7/19. The young girl who checked us in had no idea that we needed a code to get into the parking garage. She told us to park in the small parking lot where deliveries are made. There were alot of weird people walking around. My family and I felt unsafe. I walked to the parking garage "entry box" which had a note stating that we needed a code in order for us enter. I was very disappointed the young girl who checked us in didn't know anything about it. I had to walk back into the hotel to tell her I needed a code, which she gave me. I was then able to enter the parking garage where I felt safe.

This is how it's done!! Check in was a breeze staff was so friendly even with a line at check in. Sheryl was absolutely wonderful and they are lucky to have her. She made our experience delightful and stress free which is what a trip is all about. We will definitely revisit !!!

The property and staff were excellent.

Love, love this hotel. It was perfect. We always stay here when we come to amarillo for our JW convention every year.

The staff were so friendly and the location was great

Room was very clean. We didn't run into any problems at all. We didn't have opportunity to have a breakfast since we left very early. Property has on site parking, paid, $15 per night. For the price of the room you pay it could be complimentary.

We really liked the size of our room and of course that it was clean! The hotel is in a great location and we were able to walk around to find food and it was easy access to the highways. There was also a parking garage that was so great since it was summer time in Texas.

very dated

Was not told there was a breakfast. The location was fine The ac didn't work the first day but staff brought fans. Took them to the wrong room until I finally called again 2 hours later. Then we got them. Was fixed the second day. The WiFi didn't work so they had us call tech support but that didn't help. We even paid for the better internet which never worked. The Hotspot on our phones was better. Not the best experience by far.

We wished there was more choice for breakfast.

Parking wasn't ideal.

Everything was excellent, great view, lovely staff, great nearby restaurant. The no daily cleaning was a little confusing, I suppose they don’t enter your unit if you’re not in the room.

Clean spacious rooms. Location good. Close to many restaurants.

Many areas of the hotel are worn and outdated.

Loved our visit! The views were lovely and the room was immaculate.

Everything, close to downtown , Melissa was very helpful

Great location downtown, clean and helpful for recommendations for speakeasy. Didn’t care for the misleading made to order breakfast and timelines given. Had to pay for coffee too!!

What I like is it’s location… in the middle of downtown…!!! Well maybe the weather I’m a little sick…!!!

Good enough stay great location.

Very basic

classic old bldg in downtown Amarillo

This hotel is located downtown within walking distance to restaurants, it’s clean, the staff are welcoming and the beds are VERY comfortable.

Clean room and staff is excellent

room was nice, built in wardrobe could be smaller, there was a closet in the room sofa had a few stains

Friendly staff and very clean

Great location for restaraunts and walking.

Right in the heart of downtown Amarillo with lots of awesome dining, a cool old building with character, and clean facilities with excellent staff makes this place a 10/10 in my book. We stay here regularly and I recommend it to anyone passing thru

Advertised as "Pet Friendly" but is not. "NO PETS" signs at front desk; service animals only.

Very nice, clean and modern. Front desk attendant was very friendly.

Great property and location. Always our go to in Amarillo. Always felt safe and welcomed. I haven’t had a bad experience at this property. I Highly recommend this and many other Marriott properties.

Great

Comfortable and convenient to local restaurants Nothing.

Not the nicest room, handicap. Needs to be updates

Everything! It was great for a local's night out and staycation Nothing

Location was great, room was clean. Most of all the staff was amazing

The room, the covered parking and the attention The room service was closed

Front desk gave great information about local restaurants

Ok hotel in downtown

Thank you David for making our second stay perfect again! :) -Andy

Parking was a little difficult when you do not follow directions. But we did get checked in and found a beautiful queen room with 2 beds as requested. Many restaurants across the street for what ever pallet desires.

Service was fantastic ! Room so comfortable !

Great front desk & Bistro workers! Room is always cool and clean

David at the front checked us quickly, friendly and efficiently. Great looking hotel, updated, large rooms.

Great historic building. Room was fine except the bathroom was very small.

Room was amazing!! And front desk lady for over night shift was really really sweet!! (I can't remember her name)

Clean

Great clean room, quiet, great mattress, great view, helpful staff, friendly.

The staff is very helpful. Especially David! His knowledge of local area was extremely helpful and much appreciated.

Nice

Size was excellent

Clean rooms, friendly staff, exactly what we were looking for.

Did not eat breakfast. The breakfast should have been included in the price of the room.

Cool historic building, great location downtown.

Comforting

Friendly staff.

AMAZING PLACE!!!

Everything and everybody top class

Good experience

No coffee in room and had to buy it downstairs. Didn't care for that. Facility is a nicely restored old building.

We got in late and David was amazing!

The breakfast was

The best stay of our trip so far. That comment is entirely down to the staff we encountered. David on front desk, Lucie in the bar at night and Michelle at breakfast. Thay aren’t all the team but it is clear that the management in this establishment encourage teamwork and customer care to a high degree. Without doubt, the happiest, most co-ordinated, customer friendly group we’ve met on what is a long, multiple stop, hotel based trip. We’d come back just for the friendliness!

Great

Everything was amazing

Rooms are always clean. The location is wonderful for dining and shopping.

Every thing was great!

David at check in was friendly and informative. Great addition to your team.

thanks,

Nice property in a good downtown location. Parking was convenient. A little outdoor space would have made it 5 stars

Great

Guy at the front desk was very nice but he was all alone at the busiest check in time - he had a long line. It took a long time to get checked in. Don’t know why the hotel would pick peak check in time to only have one person on the desk. Nice hotel otherwise, very clean and comfortable. I enjoyed my stay.

We ate dinner in the bistro & not was it good. Kelly made a great espresso martini, Cobb salad & BLT! Supper yummy! Great place to stay.

Great stop!

nice people, nice place

Stayed here many times as it is half way between my house in Dallas and house in Colorado. Always a good stay and several good places to eat that are walkable (less than 2 blocks).

stay was fine, but paying for breakfast and then having to leave - without breakfast due to time - because the service counter was understaffed was frustrating and disappointing.

Great stay

The hotel itself was very nice, very clean. Staff was friendly and the rooms were in great shape. My only complaint is the parking, parking was an extremely small and cramped parking garage that you had to pay to use. Then once inside there is only one access to the hotel from the parking, which is at the very bottom, but there are no signs indicating that so if you find a good parking place on the top, you then have to take all of your luggage and everything down all the flights of stairs until you find the access to the hotel.

Room was very clean

Everything was nice

It is very clean nice and the staff is great

Hotel lobby staff is very courteous and friendly. Convenient Bistro for dining and breakfast, with a Starbucks.

Very comfortable rooms!

We had a fabulous time at this hotel. The staff was unbelievable! The Starbucks in the hotel was kind of weak. But it didn't diminish our fun time.

Exceptional staff - superior furnishings.

Bad

Overall, a good place to stay. We came for a concert at the Civic Center, and it was a short walk. The downtown was clean and felt very safe, we had no concern walking back to the hotel at midnight. My only complaint was the lack of complementary coffee, which now seems a given at most hotels. Instead, Courtyard wants you to pay at their Starbucks which I won't do.

Great facility.

Super easy quick check in and very friendly staff cant wait to return

Good location but check in was confusing. We booked a rate that included parking and breakfast but the Front Desk had no record of the info. When we went to breakfast the next morning the cafe also didn’t have the info. Also breakfast took a while to prepare even though we were the only ones at the cafe. We have stayed at this hotel for several years and like the location/historic building but there were gaps in service with our recent stay.

It was very nice

It was amazing! All the staff have been awesome, friendly and really made us feel welcome. They are so helpful.