Comfort Inn & Suites Amarillo West Near Medical Center

Breakfast was typical with eggs, sausage, cereal and waffles. All in all, quite a good stay. We did enjoy the Big Texas Steak Ranch and the American Quarter Horse Museum while we were in Amarillo.

The room.was clean but noisy either in hall or outside. The staff was not communicating

Clean room, very comfortable bed, excellent a/c. Could use a bathroom renovation. Front desk staff very friendly, welcoming.

Great staff and clean room. Disappointed that you took out the hot tub, other than that great stay.

Nice, clean, acceptable hotel right off the freeway.

All was good ❤️

Clean room and very spacious.

Cleanliness Nothing

Dated rooms. Doors had scratches. Heavy smell of cleaning fluid

Hard beds

Our room was never cool enough and I lost some sleep.

Location

The breakfast was good with a variety of food offered. The bed was comfortable and it was quiet.

Very clean and if we needed anything extra staff was super friendly and sweet. My kids wanted more breakfast options but other than that we had a great stay!!!

I would stay there again. Good parking, many choices to grab a meal and the property is well kept and clean.

It was a good experience.

Nice bed very comfortable

A/C was noisy when the compressor kicked in every time !

The staff was nice, room was good and clean. Breakfast was also good.

Only inconveniente is a little far of convenience stores and restaurants

The facilities were very clean and the breakfast was nice. There was no elevator in the building and I was on the second floor. When the price is over $100 a night an elevator is a reasonable expectation. I also did not like the bed. The mattress seemed new, but lacked support so it was like sleeping in a taco. The shower head could have used some maintenance so that when you moved it, it would stay. You had to squat right under it because it would only stay in its lowest position.

Clean room, semi comfortable bed, hotel was clean and breakfast was good for the rate paid!

Room was clean, staff was friendly and helpful, breakfast was good. The hotel is a little older and a little dated. Some things looked worn. But it was a fine place.

Very clean. Most things were updated. Great breakfast! Convenient to I-40 and many restaurants.

Air conditioning didn't work very well

Beds were a little hard and stiff sheets. But very clean

This Comfort Inn needs some updating. The lobby has low lighting, not very welcoming. The lobby area chairs and everything is run down. The rooms were clean and beds were comfortable. The door inside the bathroom was all shredded and ripped up probably because of water leaking out of the shower. The toilet flushed but then kept on running. Rugs are kind of dated and everything looks sad. The breakfast room was out of quite a few things but it was adequate. There were no flowers or anything decorating as you walked in. It looked a little scary and uninviting. We've stayed at other Comfort Inns and they were all in much better shape. I think this particular one needs a little love Not a welcoming place when you first arrive. People were okay but the whole interior needs help

Good place to stay for the night or more,plenty of restaurants or fast food places within walking distance . I have stayed there twice and would do it again.

Staff excellent but property worn down

The room was clean and the staff was friendly. The air conditioning was working great.

The rooms were nice size and very clean, loved the extra towels most hotels give 2 Elevator makes odd sounds

Location Smell in room. Non friendly staff. Ugly building.

Nothing the property canceled my reservation Nothing

Experience was great. Friendly staff and clean

Clean room, helpful staff, great location. Nice breakfast.

Everything was good but the chairs in the dinning area need to be replaced.

The chairs in the dinning area are in bad shape

Clean room. Not much as far as resturants around

Nothing

N/A

Had issues with the AC expressed in other surveys

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The motel was clean and the breakfast was good and hot. The price was an outstanding value and I would definitely stay there again.

Breakfast hit the spot. Bathroom door very worn. Sink faucet sprays.

Clean comfortable room and bed. It took a little while to figure out how to get the shower to work.

Easy to find. Very close to Red Robin.

N/A

It is a very new property so it is very clean. However, the design of the bathroom and shower of the room of my stay was not very desirable. There is a huge door to the bathroom. It covers half of the bathtub/shower which means it only clears the toilet seat by a few inches. In order to close the door to get to the shower requires putting your feet alongside the outside of the toilet to inch the door around,, not much space.

Was very happy with my stay and like your staff.

The staff was very friendly, clean room and a good breakfast. The grandkids loved the pool. The hot tub was under construction but that didn't interfere with us at all. Easy access.

Staff very nice. Large room. Clean but It was supposed to be Non Smoking room and it smelled of smoke . We didn’t complain because it was around 10:00 pm. and we were checking out out early to get back on the road. Breakfast was very good.

Very clean hotel and friendly staff. I do wish they would make more cookies in the evening.

Room smelled like a dog.

Clean, friendly and perfect for the day we were staying in Amarillo

My stay was the best, and the lady at the front desk was ABSOLUTELY AMAZING and funny, she definitely enjoys her job and treats all guest with nothing but respect. My opinion, she definitely deserves a promotion.

Staff- over smart Bad. Made a mistake while booking n upon reaching there I realized it was comfort inn n not candlewood . Anyway, first n last time.

Clean room, and great breakfast

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The room was great,and they have vending and ice machine. The night clerk was a little rude. It was a good stay.

Great location and price clean room comfortable bed

We wanted to be close to the Highway.

Our room was clean and comfortable. Check in was easy and quick. The employee who checked us in was pleasant and funny. Price was decent. We didn't try the free breakfast but it looked good. I will use this hotel again.

The exterior of this hotel is beautiful

The last several times we have stayed there, the pool and hot tub are not working. And this has been several months apart. The pool sure would be nice if it is 100+ outside. Staff is always very helpful. And the breakfast is very much appreciated.

It was okay for one night. Good price.

Restroom faucet not functioning. Split paint from wall. Light switches disgusting dirty.

The price was great, the staff were prompt and kind, the room was very clean and comfortable.

Terrible bedding, non-draining sink, poorly working shower, we needed ear plugs to sleep- sound from next room was loud. Will not stay there again!

Staff was not friendly at all no emotion

The place is clean and everything works. I stayed there the night of Aug. 16, 2026 and the lady at the front desk is really nice. That night my tooth was hurting really bad and the nice lady gave me Aspirin which really helped get some sleep that night. I'm really thankful for her. Overall experience is really good. Would definitely stay there again.

Although I was only there for 1 night, the staff was excellent and the room was clean.

Tge room was clean. The staff was very friendly.

Just stopped in for the night, easy check-in, good breakfast.

Very busy at check in - the woman on duty did her best to keep the line moving along. Pool/spa area was closed. Breakfast was okay.

The facility was very clean and well maintained, staff were friendly, good service

Generally a good hotel.

We think we should have been notified the hot tub was not working.

great location for easy access off/on highway, had restaurants, movie theaters, book stores, shopping near by!

Shower didn't work. No hot tub as advertised.

Spa hasn't worked in 3 months. Pool wasn't cleaned. Room was not up to date.

Worked with us on check-in as we got to town a little earlier than check-in time!!

We had a great stay. The pool was open. The kids had a good time in the pool.

Great location and comfortable beds.

Clean room

Slept comfortably. Room temperature was awesome.

Very friendly

Our stay was great! The staff was very kind, our room was clean and stocked with everything we needed, AC worked, beds were comfortable, and there were several food options at breakfast. We will definitely return next time we are in Amarillo!

Good

This place was clean. Had restaurants nearby. Amenities were great. It was cool. The staff was good.

Really hate the tiny pillows...otherwise it was fine

We slept really well. Overall, I would say the hotel needs some updating. The upholstery was very worn on the chairs in the breakfast area. The bathroom door in our bathroom was peeling at the bottom. I would stay again if in Amarillo.

The room was fine although the air conditioner was not sufficient. Breakfast was a disappointment because they stopped serving at 9:30 and we weren't able to get down there in time after packing up. It was conveniently located to restaurants.

Room was clean. There is evidence in the bathroom of a leak at some point. It needs a little repair. Staff was nice and courteous.

No hand held shower makes hard for disabled guests. Other than that not too bad.

The room shown on app that we paid extra for was not what was given upon arrival. No refund was offered. Was really looking forward to a bigger room and bath.

I had no issues with the hotel whatsoever great staff, personable, and helpful. The only issue was that the hot tub was out of commission, which was something my wife and I were looking forward to. The breakfast was very good and promptly served on time.

Very clean but showing some wear and tear.

Felt like I was sleepong on a board, Matriss too worn out.

The fire alarms went off at 12:30am startling us out of sleep and disrupting a needed good nights sleep. Thankfully it was a false alarm, but it made the stay unpleasant and the long drive the following day more difficult due to being tired.

Breakfast was excellent

The young lady at check in was EXTREMELY RUDE. It was disappointing that the spa was closed. The water in the pool was very cloudy. The room was good, bed, pillows and sheets were very comfortable. The young lady at checkout was very friendly.

Hot tub was out of order. The pool was white and cloudy in the room stunk and breakfast was very limited selection.

Clean rooms and a good breakfast in the morning. It was a bit difficult finding the entrance to the hotel because it is kind of tucked away from the other nearby properties.

Super friendly/helpful staff. The property & rooms were clean. The room was comfortable with fresh amenities.

Needs t

The room needed to be refreshed. The breakfast area allowed homeless people to loiter in the area with flies. The breakfast was not great potatoes were not cooked properly. Not a lot experience!

The rooms are clean, but there were flies in the lobby during check-in and breakfast in the lobby. The facility can use some updates.

The staff was friendly and helpful. Rooms were clean and beds comfy. A/C worked great.

My shower was in operatable. The decor was OK, but you can tell it was worn a little outdated. Breakfast was good. Front desk stove was a little unhelpful when I told them that the shower wasn’t operatable and all they could do was point to the side that was sitting on the counter. I explained that I did do those things and it still wasn’t working. No apologies no can I help you with anything nothing.

Room was clean and spacious

Unfortunately I thought I booked a room with a sofa bed for my 5 kids to all have something soft to sleep on. But I guess I only booked about normal double that only have an arm chair (which my 13yr opted to sleep in) When I asked about switching a room, the lady only said “sorry I’m booked” which I mean I understand but she didn’t bother to amuse me by “looking”. Idk maybe it was just me but kinda sucked. But otherwise not a bad place for some shuteye and a free breakfast.

We have stayed here before with no issues. This time the hot tub was not working and we were not aware. It was a bummer for us. Everything else was great.

Our room was clean but smelled. We even changed rooms due to smell and the 2nd had a smoke smell. Possibly the last guest was a smoker but it’s a mom smoking hotel. I woke upon the middle of the night sweating because the ac had stopped blowing. The one person at the front desk was kind and helpful. The lobby was busy and there was a long wait to check in.

It was very clean and comfortable. Breakfast had a great variety. The only diwn size was the hot tub and pool were out of order, and that was the reason we chose that location. I would stay there again

The staff members were great. Breakfast left much to be desired. Undercooked potatoes, gravy but no biscuits.

This particular Comfort Inn was not as nice as the typical Comfort suites that we have stayed in. Staff was not friendly or helpful. Guest water in the lobby was room temperature, no ice. Of the two people manning the front desk, in the morning, neither would take my return keys. Wouldn’t stay there again!

Clean room

The lady that checked us in was on a personal call and ignored us the entire time I was trying to check in while my 1yr old and 9yr old nephew waited to get in a bed after a long drive. The property itself was just okay.

I booked this place thinking i was going to get to use the hot tub and turns out it was out of order with caution tape over it. Our room smelled like wet dog and feet. Went to use the jacuzzi in the bathroom and tried multiple times to turn on the jets but they never come on until last minute when i was about to get out of the bath. Would not recommend staying here if you are staying for more than a night

The breakfast was good, coffee etc. The room was clean and the beds were comfy. A/C worked well. The only issues were the back of the bathroom door was severely chewed up looking and badly damaged from previous guests and the upstairs occupants were loud and didn't quiet down until about 1:30am. For the cost, I rated it as ok/good. Location was great though right off I-40 west. Plenty of nearby restaurants available too.