Comfort Inn & Suites Amarillo East

The staff is professional. The facility was clean. I had to take the iron to the front desk & request another one because there was something stuck on it. I almost didn’t see it in time. I would have ruined the shirt I was ironing.

I liked the convenience of the breakfast. The room was clean and somewhat spacious for our short time with our son from out of town. We didnt get a chance to use the pool, hot tub, exercise room. Those were what got me to book the room we just ran out of time to use them. The location was ok but a bit hard to get around so we ordered dinner in. I was bummed that the Friday night bar was closed.

Very good

Very kind and courteous staff. Problems with getting the tv remote control to work so ended up changing rooms. Good breakfast.

Nothing Nothing

Exceptional

The traffic noise from I 40 lead to a sleepless night!!!

The spacious room Location very noisy. Woman next door was yelling or laughing half the night and could be heard in hall and through my wall. I was room 302 and she was 304

Accepts pets Very dirty, beds are very hard and very old. Like really, not just oh its a hotel bed, like oh wow this is hard.

the room was clean but back of chair had an oily film on it and an odor that I suspect was from bedbug treatment. did not see any evidence of bedbugs. Bed was moderately comfortable. Appreciated pet friendly accommodations

Even though the listing on Expedia says $40 pet fee per accommodation they charged me $40 plus tax for each of my 2 small dachshund pups. The establishment couldn't care less what was stated on Expedia.

Blood and mold found in room. Staff promised a refund and refuse to do so.

Very good

Property and landscaping need attention. Dog dirt in planters and trash in parking lot. I assume from untidy guests. Microwave oven was dirty, room smelled like dirty feet. When we opened the window to air the room out, there was no screen on the window and flies flew in. I would have been nervous having children in the room without a screen. Shower was sufficient. Room was very large but bathroom was small and annoying. Bed was lumpy. We got less than what we paid for.

Carpet was Filthy everywhere in the hotel. Food on floor in halls.

Todo me gustó

Breakfast was not good. Eggs seemed reconstituted. No granola. Not much yogurt to choose from. Just white refined flour bread, bagels to toast. No english muffins.

Great hotel for such a reasonable cost! The rooms were so spacious, clean and actually very comfortable. Was great being able to relax in the hot tub after a long day of driving. Definitely plan on staying again!

Exceptional

Breakfast was not good. Eggs seemed reconstituted. No granola. Not much yogurt to choose from. Just white refined flour bread, bagels to toast. No english muffins.

Nice breakfast and food staff.

Exceptional

The staff was all friendly and very helpful. The bedding seemed a bit stained.. there was an odd smell when you first walk in. i think the carpets must be old. The breakfast was good. The location is convenient but not very beautiful scenery. We paid 67 a night so in all honesty I didnt expect an over the top hotel. Our bed was comfy and the bedding was nice too.

Exceptional

The staff was all friendly and very helpful. The bedding seemed a bit stained.. there was an odd smell when you first walk in. i think the carpets must be old. The breakfast was good. The location is convenient but not very beautiful scenery. We paid 67 a night so in all honesty I didnt expect an over the top hotel. Our bed was comfy and the bedding was nice too.

The staff was so friendly! Very clean!

The staff was so friendly! Very clean!

Great place to stay

Good location. Bed was comfortable. The rug had not been vacuumed. There was something running down the outside of the tub.

The rug had not been vacuumed. There was something running down the outside of the tub.

Breakfast was okay. Mold in bathroom, desk chair falling apart.

Check in was chaotic as the employee was new and not well trained. Ceiling fan in room looked like it hadn’t been cleaned since installation. Hot water was merely warm. Don’t park near building as pigeons will leave their calling card all over your vehicle.🚗 Traffic noise from I-40 was very loud even though my room was in the back of the facility.

I thought my stay here was comfortable and quiet. It is a great place to stay.

The rooms were not the cleanest. There were lots of big stains on the carpet. The floors in the restroom were sticky, the toilet seat was peeling and the ceiling over the shower had visible patches of mold (2’x3’). We had our dogs with us, and know this is a dog friendly hotel, but the stains on the carpet and one of our dogs wanting to rub her face on the stains was very disturbing. They didn’t stay out of their crate for long. The positive side of our stay, is that the beds were very comfortable and the gal at the breakfast counter was great and made sure it was stocked at all times. Breakfast was great as well! I felt like the price of $165, plus the $46 per pet was a bit expensive for not having a clean room.

The room was wonderful as was the location. Efficient check-in process.

Comfortable room. Very small bathroom. Front desk staff person was very helpful and also very good at dealing with a difficult situation involving guest behavior.

Room clean. Bed was comfortable. Nice stsy.

The hotel and the room layout was very good. Two elevators spaced apart helps with customer flow. The breakfast was excellent. The downsides are that the hotel interior is dated and needs updating. In MM room the shower curtain did not fully remain closed and the track was not curved outward so it clings to you while showering, and the drain drains slowly. Also in the bathroom the sink drains slowly as did the drain in the sink in the room. The carpet was soiled in the room also. There were two of the four lights that were burned out above above the counter with sink and microwave. However, we definitely would stay there again, but hope these items get fixed ASAP.

Bed was extremely uncomfortable. Felt like it had a board down the middle.

Simply, I’d booked my room ahead of time when driving back across the country and arrived after midnight. After checking in and getting ready for bed, I discovered that my toilet wasn’t operational. I contacted the front desk and she came up to see if there was anything that could be done — there wasn’t. Unfortunately, it wasn’t an option to switch me to a different room as I was told they were completely booked for the night. At this point, it was after 2am and trying to find another hotel wasn’t an option. I asked if I could have my stay reimbursed as having a nonfunctional toilet really isn’t something that should ever happen - EVER. She told me her manager would have to approve that but that’d she’d make a note in my record which she did. My phone number was also left for the manager to call me regarding the issue. Two plus days later she has failed to do so and I guess I will have to challenge the charge on my credit card since she failed to make it right. Always liked this property but there should NEVER be an issue with booking a room without a functioning toilet for a guest.

Room and bathroom need serious maintenance. A/C was very loud, walls, corners ,baseboard in bathroom are in bad shape. Need bulk body wash in the shower

This place is in sore need of refurbishment. We used 2 rooms overnite, three days apart and Room 1 was worn, we couldn't use the shower with comfort due to the poor caulk repairs, and the second day, the first room offered smelled like pee, and the second room was just as worn as the initial stay. Stained couches and throw pillows, dirty carpets. I haven't stayed here in years and this was not my prior experience.

Everything was excellent at this place. Friendly staff and nice atmosphere.

Access to highway excellent.

It’s OK but a little warn. There are better Comfort Inns in Amarillo and elsewhere.

All good was a good night sleep

Eight off the freeway very busy spot and lots of traffic noise

Quick and friendly check in, secure parking lot. Well maintained interior and exterior.

It was a nice stay. The breakfast was great. The lady fixing everything was as nice as can be. Nice place to stay!!

Nice hotel, clean throughout. Breakfast was good.

Room was clean, bed was comfortable. Breakfast was good.

Staff was disappointing

Fantastic hotel!! HUGE (regular) room - safe/microwave/coffee maker/large refrig with freezer!!! Staff professional & helpful!!! Minor toilet problem but addressed immediately! GREAT hitel!!

A quick stay but the room was clean and well kept, staff was friendly and the property was clean and in good condition. The breakfast was remarkably good as well. Overall a solid value!

Very nice hotel

The television had 1 station.

Breakfast was decent.....

Comfortable beds

Positive and friendly staff

The breakfast was nice, check in was easy.

King sized bed had very tiny pillows

The biggest downside was the pool. The bottom had large chunks missing, making it look like it had been dug or shoveled out, which wasn’t very appealing. I was also disappointed that housekeeping never came to clean my room during my two-night stay. Overall, I wouldn’t rate it a 10/10, but I enjoyed my stay and would definitely consider staying here again.

Very helpful with a late check in. Room was clean and had plenty of space. Bed was comfortable. Air wasn't working but we had a beautiful fan over the bed to keep us cool for our very short stay. Front desk took care of the air conditioner issue immediately upon my reporting it. Very very nice place to stay.

The room was missing the basic things that you would find in most rooms. There were no little shampoo or conditioner. There was no soap. They were missing a towel for outside the tub and the towels were scratchy. I was so tired from my trip that I couldn’t deal with even talking to them about it and getting them to fix it. But these are basic things that they should have in place. It was a sloppy turn over.

M

Unhelpful staff, no one to be found to check in, room was damaged. Broken glass beer bottles all throughout the parking lot. If it had not just been myself and been super late- would not have stayed here.

We arrived very late from driving all day with another day ahead and when we checked in staff was nice. However when we went to our room we found three cockroaches throughout the room which we took care of ourselves. The staff switched us to another “clean”room which had a different smell and we proceeded to find someone’s earbuds and food trash next to the bed side table. The sheets looked clean though. By this time at 2 am, we had to lay our heads and get ready for the next travel day. Needless to say we didn’t want to wake up or even trust the provided breakfast in the morning.

Excellent staff and property

Clean room, breakfast was good. We enjoyed the pool and spa.

We arrived past 10pm and left by 6:30am the next day. Can’t say we really experienced all this place has to offer. The room was great! Small kitchenette—clean and the staff was lovely. The lobby had infused water which is nice especially after a long drive. We couldn’t the TV to work. We’re pretty tech savvy but could not figure this one out. The walls must be a little thin because we could hear the person next door us snoring. The continental breakfast was 10/10 (plain and blueberry waffles, cereal, eggs, sausage, toast, etc) and the lady running it was so nice, she let us access it about 5-7 min sooner than 6am. Overall, we’d stay here again!

comfortable

Not the best stay. The TV only worked about half the time, and the shower head sprayed water everywhere, which made the bathroom difficult to use. On top of that, I was charged a fee for my service animal, which was frustrating and disappointing. I expected better for the price I paid. Overall, the room had maintenance issues and the service did not meet expectations.

Our room was a little dark and 2 of the lamps didn’t work because of burned out bulbs. A simple fix.

Sofá bed falling apart also on the side of the bed some metal parts sticking out making it dangerous to walk and on top of it some sticky pads for little critters

Great room size for family of 5 having two queen beds and sofa bed. Clean place and everything working fine. I’ll definitely will consider this place for next time.

Room is smell weird. Microwave inside the room is dirty and smell. The sink hot water doesn’t work. And when we got to the property the lady in front desk insisting to charged us $46 for the pet fee eventho I showed her that in Expedia it’s showed $40 and we also confirmed this by calling the hotel before making the reservation. She say she can’t go lower than $46. Won’t stay there again upon our next visit.

Clean and friendly staff.

Great stay

The breakfast was excellent

We have also stayed at the Amarillo West location which is in need of reno. Right now, Amarillo East is the preferred location.

You call those things pillows you put on the beds?.... Please put standard size pillows on the beds.

Staff is nice, but unfortunately the place needs work. Some things that need to be addressed and replaced had not. And it was very dirty. Very disappointed.

When housekeeping came by, they took the 4 dirty towels, said they could only leave 2 clean ones, and i would need to ask for more towels from the front desk. If they are taking 4, why can they only leave 2? For a family of 6?!? Then she said that i would have to ask the front desk for conditioner as well. Mind you, the shampoo and conditioner are mounted in the shower. What would i do if they gave me the bottle?!? No worries, the front desk said they couldn't give me conditioner as you need a special kep to replace the bottle and only the head housekeeping person has it. 4 days, never got the conditioner or additional towels. On our first day there were signs up saying the hot tub was out of order, but the pool wad open. On day 2 I saw steam rising from the hot tub, so i asked the front desk if it was still out of order... it was fixed, they just forgot to remove the signs. When you check in they give you a little yellow paper with your key saying they hope you give them a 10 if you get a survey request. I had hoped to get basic services during my stay. To end on a good note, Carmen, the breakfast attendant, was super nice ans helpful. She kept the food fresh and the area clean.

It was too cold the hot tub was broken

Good location near Big Texas Steak & Slug Bug Ranch. Just off hwy 40.

Clean room excellent customer service

Convenient location by gas and coffee for quick fueling in the morning

Very friendly staff and room was nice and clean. It was completely satisfactory for a quick stop on the way home. Minor things: facilities were a little outdated, and the hot tub was out of order. Pillows consisted of six small throw-sized pillows on the king sized bed. However, I was very grateful for getting a room last min that was under $200/night with such welcoming staff.

Clean comfortable room, great sleep

Older facilities not in the best shape

Clean room, convenient location

Restroom over flowing, staffing did not want to change room for us ,.

Good location, great mexican restaurant next door.

Minimal time spent in room. Room was very spacious. Out-dated furnishings. Room cleanliness was moderate. Remnants from a birthday party 2 months ago. Bathroom fan broken. Questionable cockroach droppings in drawers and cupboards. Beds were comfy. Staff was friendly. Check-in and out was easy. Easy freeway access.

The Comfort Inn was excellent. Room was very nice, well decorated, clean and very comfortable. It was one of the nicest hotels I have ever stayed in.

Great! Stayed twice as we travled through. Great breakfast

Great for what we needed. Excellent breakfast

The room was clean and spacious with a comfortable couch and bed. Nice towels, spacious bathroom. Lots of amenities available. Breakfast had nice selections that were kept full. All staff were kind and helpful.

We left after the first night due to our electric being turned back on after a horrible wind storm and you wouldn't return our money

Clean room, comfy beds.

The room was clean, check in and check out were easy. Staff were friendly. Pool area was a little gross, but not enough to keep me from visiting again.

Staff was very friendly, even when we arrived at midnight for check in. The room was clean and comfortable and the a/c worked well. Breakfast was good, with a lot of variety.

We booked the room and stayed with Comfort Inn under the assumption that the jacuzzi tub was im working order. This was for.our anniversary.

Seemed like the food was fresh, but couldn't eat it. Staff was friendly. Easy check in. After the drunk person in the next room quit yelling and swearing, it was quiet. Internet was a little slow (had to work), but i would stay again.

Beds were super comfy and the hotel was dog friendly but you wouldn't have known other people had dogs. It was very nice. We will stay again!

Good staff

staff is very courteous, very supportive. The bar opened at six and stayed opened until midnight which was New Year’s Eve. Perfect!

Really like the breakfast they had waffles, eggs, potato’s, cereal, juice, coffee, milk and yogurt. Perfect for a family of 6. Parking was well lite and clean. Fitness room wasn’t that great only 2 machines worked cont really do much of my workout. Over great for the family.

Nice hotel. Very clean. The girl that checked us in was very efficient and very nice.

Very clean and spacious room, bed was very comfortable and staff was excellent!! Everyone was super friendly and accommodating!! We will definitely stay here again when in the Amarillo area.

There was hardly any food for us to eat, the house keepers were eating at the tables and hardly in room at the table to eat.

The room is overpriced for the cleanliness of the halls, stairwells, etc. I booked the room but was not told of any fees for pets. I was charged $43 USD for one pet. Outrageous!

Close to excellent dining. Quiet, clean, and well maintained. Friendly, professional staff. Will stay again.

Staff was great. Room was clean, spacious, and comfortable. Highly recommend!

Staff was great, pool and hot tub could use a cleaning but good other than that. Room was clean buuut saw a couple creepy crawlers in the middle of the night.

Staff was very helpful

Staff clean room

The overall experience left a lot to be desired. For the price and brand, we expected much better. Hopefully management addresses these issues for future guests.

Clean room