Candlewood Suites Amarillo-Western Crossing by IHG

I did not like anything.

Superb

Overall nice stay, the only negative is we found our bed to be very uncomfortable. I don't think hotels ever replace their mattresses.

Very good

Room was on the 1st floor for my convenience The bathroom had beds? And no free breakfast

The bathroom had beds? And no free breakfast

Size of the room. No swimming pool

Size of the room. No swimming pool

Exceptional

Hotel was a little hard to find as it sits behind a Spark Hilton. There is a strip center and a Rudy’s barbecue on the frontage within walking distance from the hotel. Easy access to on and off the freeway good location from the big Texas steakhouse and the Cadillac Ranch.

Very helpful staff needs some updates but clean and quiet!!

Exceptional

Location

KNothing

Was very convenient. I've been evans.For example, they were great if you KNothing

Very empathetic staff.

Most impressive was the full fridge in the room. I was in a longer trip so I could refreeze my ice packs for my cooler and chill water for the next leg of the trip. The bed was crazy comfortable too.

Poor

Nice and clean and very roomy and most importantly dog friendly

Very nice and the staff was amazing her name was honey she was very helpful

The wi-Fi didn’t work

The wi-Fi didn’t work

Nice

Appreciate pet friendly.

Recliner in room. Laundry basket....etc Great location

The property has EV chargers which was convenient for me. But most of the time the charging spots were occupied by non EV vehicles. So I was unable to use the chargers. I wish the management can save those parking spots for EV vehicles

Great clean

Good

Great hotel!! Good location!! NO HOT BREAKFAST!!! Really? I can pay less for the same accomodations including a hot breakfast. You have a great hotel... no breakfast is a BIG shortcoming.

Great hotel!! Good location!! NO HOT BREAKFAST!!! Really? I can pay less for the same accomodations including a hot breakfast. You have a great hotel... no breakfast is a BIG shortcoming.

The staff was amazing especially ms.honey she takes time out with every persons needs

The staff was amazing especially ms.honey she takes time out with every persons needs

Decent for a one or two night stay. Pet friendly. Good price.

Convince to all locations that see

Clean room. Staff was friendly.

This hotel is not maintained. It appears to be a stay for construction workers who leave trash everywhere. The parking lot had broken bottles and was unmaintained. The gals at the front desk were awesome. Room furniture is in poor shape with burned out light bulbs.

Hallways smell like smoke. Rooms smell stale/mildewish. If we did not have someone who was not feeling well we would have found a different hotel. I picked this from past stays at the chain but could have selected others that were less expensive and nicer.

Clean room, toilet was broke but they came to fix it. Full kitchen was nice, alarm clock USB connections didn't work. No breakfast and what they did have to sell was not stocked.

It was amazing really clean rooms and everything was perfect

The best hotel and friendly front desk the best place to stay with your family

Rooms were great place was clean and quiet great stay would stay again

We rested very well in the comfortable beds. Only thing we didn’t like were the old and kind of yellow curtains.

Beware! The property was dirty with black dirt on tub, the sheets appeared slept in with black stuff on them, the carpet was filthy, people smoking in common walkway areas, foul odor in the room, and the door to the room appeared someone had tried to break into with a large indentation that was attempted to be repaired. We requested another room and told none available. They would not refund our money. We were forced to leave and get a room in another hotel.

Room was new and clean. No water at first but problem fixed in a timely manner. Very comfortable and safe

Clean excellent room

I’m happy to see that they now have an ice machine.

All was great

Clean room

The room was a bit musty and triggered an allergy but it was clean and well appointed. Restaurants of many varieties within walking distance.

Need to turn up the hot water, cold shower.

There wasn’t any hot water for showers

pet friendly

the room was great including the bathroom

Nice hotel

Great place for dogs

Stayed with my family and one of my friends. The room was very spacious. Close by donut shops and convenient stores. We were able to cook breakfast for the family. Overall, great stay.

The staff were really nice and the hotel itself was clean. Our room, however, was not great. The countertops were sticky, the ice machine in the freezer didn’t work, and both the couch and recliner had a lot of stains on them. The worst part was the smell. The room had a very strong odor similar to oven cleaner and the sheets smelled very strongly of body odor. Maybe we had a bad room but it’s not a hotel I’d recommend or stay at again.

I could not even check in because the hotel did not have enough parking. I had to keep driving and find a different hotel!

everything was good

Nice and clean

When I went to.check in they informed me that they didn't do one bedroom suites anymore. What? Went next door to a Staybridge Suites. It was great there

It was close to everything we planned doing. Very clean.

Good place to stay very clean quiet

No complaints at all

Nice clean rooms, friendly and kind staff, would stay again.

fair price. kitchen was handy and saved time and money

Staff was awesome

The room was very spacious, clean, and comfortable.

Clean

We have stayed in many Candlewood Inns across the country. This particular hotel was not very well kept as far as the structure. It was very clean, but had lots of wall and ceiling damage that had been poorly repaired. It was safe and quiet.

Lots of space in my room. Love the big TV.

Justvin town overnight. Hotel very clean, room very comfortable. Have stayed here before and will definitely stay again.

Spacious rooms and very clean

Big room, nice comfortable bed. Shower worked well. Dove body wash and shampoo in shower. Not luxurious but very nice.

Only one night table.

Highly recommend!

The staff was very courteous. The facility was very nice and clean. We will stay there again.

Maid left hair in the tub and on lid of toilet.

Our one night stay was good. The beds were comfy, the equipment in the kitchen was sufficient and the place was relatively quiet.

The closet door is directly behind the main door and there was a hole from the door handle of the main door just needs to have some kind of patch or plate put over it and the heavy Curtains above the air conditioner unit really needed to be washed to replaced.They were really lucky looking

I was traveling and needed a one night stay so I used a app on my phone to look for a hotel and was happy to find a Candlewood Suites. I've stayed at Candlewood Suites when I travel so I knew my stay would be great!

One bedroom apartment met our needs. The property and furnishings are a little dated,but in good repair.

Excellent room and amenities.

Spacious suite with everything a weary travel needs for a nights rest.

counter full stay for overnight. The beds are a little hard, great value for the money.

Cleanliness

Idk

No breakfast? Why not at the price paid should have, and if pet friendly as amenity, why change almost $50. Amenities are supposed to be included.

Candlewood Suites are ALWAYS perfect. When I need a hotel Candlewood Suites is what I look for first

No breakfast

It IS pet-friendly, just not clean non-smoker human friendly. We switched rooms several times and ALL the rooms smelled disgusting with smoke. Not sure how we ended up here a second time (probably the price), but eww, never again. Just pay a few bucks more and stay at a Holiday Inn Express.

We were only there one night. The staff was friendly and welcoming. Room was clean and comfortable. They are also pet friendly, which is a plus! There wasn’t a designated pet area, but plenty of space for our dog to find her “spot”.

Great place to stay. They just need a bit of repaint in the rooms. But everything was great!

I was pleased with how spacious and clean my room was. After hours on the road, this hotel was an oasis!

Nice staff, well maintained property

Wish that they would have had a breakfast available, but otherwise, it was a very pleasant stay.

I have stayed here several times and all Has been good. This time toilet was leaking and closet Door with broken hinges. Room should not have been available but…

Very happy and the stay is comfortable

Breakfast was non-existent. Towels feel like sandpaper.

It’s a nice hotel. The beds and pillows are so comfortable. The room had a few things that could be improved. For example, the hook behind the bathroom door was broken, the tub had some rust on the outside, and the closet door had a gash on the wood and paint. Overall it’s nice but those few things that are overlooked add up and can make the room not so desirable.

It was decently dirty throughout. And the shower was disgusting. Also, apparently Ronald McDonald and Cookie monster do the plumbing because the shower barely drains. I love showering with 8" of water around my ankles.

it was a great hotel

The facility is nice and clean and the staff is pleasant. However, the room smelled strongly of cigarette smoke which caused headaches and a stuffy nose.

Thank you

The smell in the room was awful and dirty.

The hotel was great the area around the hotel was full of homeless and trash.

The best part of my stay was that it was pet friendly!!! Last but not least check in was quick and easy!

Staff very helpful and nice. Easy check in process! Would stay again!

Liked the large room but some things could stand repaired

Everything was good

Fantastic!!!

Property was in condition

Loved the dog friendly personal. Large rooms very clean..

Would appreciate complimentary breakfast for short term stays

We had the studio, really nice with a mini kitchen. Great space!

Shower fixtures old and working poorly

The smell of the room was musty. Almost like a mildew smell coming from the sink or fridge. Air conditioner was squeaky went it turned on. Property was nice but could see that it was starting to wear and not being maintained as should. Staff was friendly. And in a better part of town.

The finishes were subpar; headboard was hung crooked, bedside table only on one side of bed, paint dribbles in the tub and shower, and the smell of the room was dank and a little musty. Carpet had big stains.

Clean, nicely equipped rooms. Quiet atmosphere. Hotel within walking distance of several restaurants.

Clean and secure. Will definitely stay here again.