Best Western Plus Amarillo East Hotel

Breakfast great and room clean!

Clean room staff and breadfast were awesome

Rooms were nice and clean.

Check in was efficient and staff was very helpful. Room was clean and up to date. Just a nice property

The room appeared clean and the bed was okay The area where it is located was a bit scary. The staff were nice enough however the two I interacted with both looked like they might have just been released from jail. A shower, clean clothes and hair comb would probably go a long way to making them less like an inmate!

Exceptional

Rooms are clean, beds are comfortable and love the walk-in showers however the complimentary shampoo, lotion, etc. are in hard little bottles that are impossible to squeeze to get anything out of.

Helpful staff, attractive and clean room, nice breakfast, good location next to Amarillo's downtown. Nothing. Everything was great.

Helpful staff, attractive and clean room, nice breakfast, good location next to Amarillo's downtown. Nothing. Everything was great.

Great hotel!

OK breakfast not the best I've had.

Lo que no me gusto que el cuarto no se limpio bien tenia mucho pelo de animales

Supervisor canceled my reservation. He doesn't have hospitality skills and should not be in that position

Love this hotel

Good

Very good

I have on idea why anyone would give them lass then 5 stars...

Location was great and so was the staff.

Friendly staff, good breakfast, very clean, quiet, a/c worked well, bathrooms spacious.

The desk staff was helpful. The room was spacious and clean. The bed and pillows were very comfortable. The room and bathroom had excellent lighting.

Friendly staff and I love the EV charging.

Great location, modern, clean. I would stay there again when in town.

Expedia should tell you that they don't take locals, it took them about 2 months to send the refund

It smelled new, probably because it was new. Everything was pristine and nothing was run down. Perfect!

Great experience

Exceptional

Na

Very nice, quiet and clean place to stay, Very convenient to I40 and easy on and off. Room was very spacious!!! We would have preferred a freezer in the fridge because we had water bottles to refreeze, but no big deal at all. I highly recommend this place and will definitely stay there again. Breakfast was good too....

The staff could have tried to offer something, but only shrugged her shoulders.

This was the worst breakfast experience we have ever had in a hotel ever. We were told that breakfast ended at 9:30. At 9:00 all of the hot food was gone. This was a Sunday morning. Many guest came in after us. There was a few muffins and bread and peanut butter. Pitiful. The staff could have tried to offer something, but only shrugged her shoulders.

Exceptional

Didnt enjoy my stay here. Coffee station was across from the toilet, insufficient staff and no bartender available ( I’m thinking someone called in this day), and the shower drain was also clogged.

Confortable and clean. Liked the indoor pool.

I was disappointed to find the shower was not very clean and overflowed onto the floor when I used it. The staff was amazing, however, in addressing the issue. The bed was super comfy and the room was spacious.

Room was well lit and spacious. TV was nice and able to get many channels. Beds were comfortable. Curtains made sleep easy. Able to control AC. Breakfast was good and room extremely clean. Coffee available 24 hours a day. Plenty of well-lit parking was available.

Check in was quick & easy. The room was clean, roomy with a full couch, plenty of seating, comfortable bed & pillows; soft linens, nice upgraded bathroom. Breakfast was ok. Good variety for what it was, something for everyone; I would have appreciated hard boiled eggs, scrambled egg patties tasted like powdered eggs. Overall great option for short stays.

Our electricity went out but it was ok

Our electricity went out but it was ok

Staff went above and beyond to help sort out a reservation issue.

Great place to stay and probably will again. Pet friendly, great breakfast, and we were able to charge our EV overnight.

Exceptional

Very good

👍great

Located right off the main freeway for ease of access to attractions. Staff was friendly and courteous.

No cable tv, seemed to be antenna only

No cable tv, seemed to be antenna only

Breakfast staff was helpful and friendly

Would stay again ! Very pet friendly and every one made you feel welcomed

Served its purpose and was conveniently located. Staff was friendly but were not helpful in allowing a late check out.

It was clean comfortable and friendly. Breakfast was not that great but I like healthy options and there were none in my opinion. I would stay again and probably will as we travel through several times a year.

Nhuvivuvuvuv v

Great location. Right off 40. Good breakfast. Clean with nice staff.

Nice

It was comfortable to sleep and quiet . I questioning Ed if it had been vacuumed though

Staff was friendly. Room clean . Just what we needed for our one night stay.

Clean room. Lady doing breakfast was very friendly.

The room was very clean the staff was amazing ill definitely recommend this location to everyone I knos for their traveling needs

Room was clean, bed was comfy. Helpful staff. The breakfast was delicious, eggs, bacon, hash browns. Here for one night, would definitely stay again.

Nithing stood our good or bad.

New property so it’s good

Staff helped me sort out a reservation issue. Thank you!

The room was clean, breakfast was delicious, & the environment was very laid back

We were traveling with our three small children and it was a great stay! Pool was great, breakfast had lots of options, and the room was spacious and clean. They even called to let us know we left a water bottle in the room. Will stay here again!

We stayed there two nights. I asked up front if they clean the rooms everyday. They told me yes. However, they never came to clean the room or bring us new towels. We had to go look for them to get new towels.

Love the breakfasts, helpful & friendly staff.

Liked it very much and hopefully I can stay again on my way back through.

Great property for anyone traveling with a dog! Green areas and dog friendly rooms.

Stayed one night with family traveling to Colorado. The hotel room was clean and the breakfast was good. The staff was nice and helpful.

Excellent! Clean place, nice rooms.

The hotel was actually comfortable and clean. My kids really enjoyed the indoor pool and the complimentary breakfast was excellent. The staff member who checked us in was so nice and helpful. We would definitely stay here again!

Our room was clean and comfortable. The pool was great and we spent time there each evening. Staff was friendly and helpful.

Food and drinks are overpriced from what you get, however beer on tab was tasty! Wife was happy to leave and not return!

Nice and clean room .. staff very professional

Would definitely stay here again.

Traveled with younger kids. Clean room, solid breakfast and staff. Would stay here again if needed.

I have stayed at this location multiple times this year and have always chosen this hotel because I trusted the service. Unfortunately, this experience has completely changed my opinion. Because of the way this situation was handled, I will no longer be staying at this location and cannot recommend it to others.

Okay stay. We were disappointed with the cleanliness- particularly in the bathroom. There was a spill of some sort all over the wall. The shower was dirty and had a hair in it. We have noticed that the last few Best Westerns we have stayed in have not been as clean as reviews have promised. We will not be staying at Best Western hotels in the future.

Great place to stay when we come to Amarillo

Our stay was okay. The room’s cleanliness did not live up to the reviews. The shower was dirty and had hair in it. We will not be choosing to stay at Best Western hotels again.

My children and I stopped here for the evening, and it was great, clean stay for one night. Staff was also very helpful!

Clean and safe .

Water on the floor by the A/C. Would have asked to change rooms but didn’t want to pack up. Clean enough and a decent price.

If you go through the funds and time and space to set up a full bar, it would be nice to have a bartender present during happy hour. My room toilet was so small that I (and I'm not that tall) almost needed a grab bar to stand up after using it. But parking was plentiful, the location was great - easy access of the highway within a short walking distance of several fast fooderies. The rooms were spacious and efficient. And the hibiscus blooms along the front of the hotel were glory glory hallelujah. Cheers.

It was nice

The staff is very friendly and helpful. The check in is very easy and efficient. The room is nice and big. My family like this hotel a lot.

Breakfast was adequate. Parking easy and well lit.

Stay was good, only thing was I stayed 3 nights and only on one did they come and pick up trash or vacuum

Easy Check-in and check out.

My family and I just stayed one night as we were driving through. The room was very clean the beds were comfortable. If needed, we would stay here again. Front desk staff was very friendly as well.

It was perfect for our needs. Near the civic center and restaurants.

Our room was clean, staff was friendly.

Garrett made check in easy eventhough I had made a mistake on check in and check out. The amenities were great. My son and mom loved the free coffee machine. The location was centrally located from east and west Amarillo and easy access to I40. We will stay there again!

The staff was absolutely awesome! So friendly and helpful.

Room was good no issues there, front desk staff could work on customer service skills. Non of the staff were helpful acted like they hated their job.

It's a good place to stay overall.

Would definitely stay again.

Lovely hotel and very clean

We really enjoyed this stay. Best breakfast so far since we left Florida in our roadtrip to California.

Not a bad hotel, clean and easy to find. The hotel needs more staff on duty

Spacious room and bathroom with a very comfortable mattress. The air conditioner worked great and it was quiet. Excellent stay!

room was clean, breakfast was great and parking felt secure

Room was clean and helpful staff made our visit enjoyable.

Staff

The room and bathroom is spacious. It was definitely upgraded and the beds were comfortable. We slept great!

This hotel is newer and very fresh in appearance. Nice amenities and the staff was very helpful

The hotel and rooms were very clean and the desk staff were very friendly and helpful. The beds were extremely firm, which we didn’t care for, but other than that, the room was very comfortable.

Clean and convenient

I ended up arriving around 4 in the morning and my check-in process was super smooth!

Traveling with a pet and trailer. This hotel is conveniently located off the i40. Trailer parking is on the side street, not at the parking lot. The hotel was clean. The staff was friendly.

Clean, big rooms! Breakfast was great and staff was friendly.

Great stay! Helpful staff.

I want to share something following a very long journey I made all the way from Montana. I had been driving and wanted to get some rest, so I had made a reservation at the "Everest Home, Sweet" —a very new, very beautiful hotel. However, to my great regret and amidst the uncertainty I often face, I found that people there treat you solely based on your appearance. Just because you’ve come from working hard to earn your daily bread—and happen to be a bit dirty because your job involves construction work—it doesn't mean you are worthless. That is what bothers me about people—and about many states—where there seems to be a complete lack of empathy or humanity toward others. Fortunately, however, I found the Best Western. I made a reservation there; at the first location, they treated me well and were not unfriendly, and at the second location, they treated me absolutely wonderfully. There, they didn't care what I looked like; instead, they respected me as a human being. That is exactly what I value: being respected for who I am and for my inherent worth, not judged by my outward appearance. This is a recurring issue in many places I visit; since my job involves driving, I travel from state to state, and there are places where people treat you as if you have no value whatsoever. It drives me crazy—it really irritates me. I feel helpless because I cannot change people; some people are simply like that—unfriendly and radiating bad energy. But what can I do? I can only remind them—t

I have stayed here on several occasions and your staff has usually help us during our many travels. This time I was dealing with many issues to including putting the wrong date in the reservation. So, as a no show we paid. Then the next day we showed up they charged 117. For the night. I was thinking that was wonderful. The next day they added another payment without consulting us. This was more then frustrating.

Very nice, quiet hotel. Give it a look.

Amazing facility in so many ways - the pool, the hot tub, the room, the bed, the bathroom, etc. But our breakfast experience dampened our experience at such a great facility - there was no butter, and the hot water for making hotmeal was just warm (when I mentioned that to the kitchen staff, they said 'that's how they make it). The cleaning ladies seemed to be in a hurry to wipe the tables with a lot of spraying of the cleaning liquid. FYI, this stay was part of a 12-day trip across 4 states and Mexico - and this facility, which was also the 3rd Best Western in our itinerary, rated in the top 2, save the lousy staff.

The staff is nonexistent and when the finally show up, they are rude and unhelpful. For the price there are much better options around.

Great staff, very clean hotel, super comfortable bed

Affordable, quiet, very clean. Rooms are spacious. Conveniently located by I 40

Everything was great except when we went to try and have breakfast some of the items were out already at 8 am. Maybe we could have stayed and waited and they would have brought out more, idk. This is only a minor issue though.

Clean, tidy, and comfy