TRU By Hilton Allen Dallas

ALWAYS EXCITED WHEN HOTELS DONT HAVE CARPET ON THEIR FLOORS.

Always a great experience at this hotel!

Fantastic, would recommend to anyone

Place was very clean and quiet, not slow, but quiet. Front desk staff were very attentive and helpful and friendly. I came in late October and the outdoor pool was still open so I was able to enjoy the nice weather. This was a 10/10 stay and I’d be happy to stay again.

Exceptional

Disappointing

Location to my event

I want to begin by stating that the front desk staff was helpful and very kind (Camille, Will) and I do not fault them for my experience. I have stayed here several times and have always had a good experience. Most recently, I stayed 10/31-11/1 and I reached out several times regarding the smell in the room. It smelled of sewage and it got worse whenever the shower or the toilet was used. I was asked to reach out if it got worse (I did) and made sure that I informed the front desk as I was checking out this morning. I have submitted a feedback form on Hilton's website and waiting for a response.

Exceptional

Exceptional

The location was good but the rest of the stay was bad. There appeared to be a staffing shortage. Upon arriving about 4 p.m., no one was at the registration desk and after 10 minutes and no response to ringing for help, finally found the manager in first floor hallway. The condition of the room had issues. Reception on TV was bad, several bathroom floor tiles were broken or chipped, bathroom sink had been broken in two pieces and glued back together rather than replaced. Cigarette butts and stench of smoke at front door. But the topper occurred on the second night of our stay. Several young boys had rooms on our floor, two in the room next to ours. About 10 p.m. we began hearing loud noises in the room next door and in the hallway. Loud talking, laughter, banging noises, yelling and running up and down the halls. It was impossible to get to sleep. We finally called the front desk about 1 a.m. and was told someone would investigate. The disturbances continued and we made a second call for help at 2 a.m. The person who answered the call said he came to our floor upon first call and heard no noises but would come again. He came and spoke to the boys and left. They quieted down some for about 5 minutes but the noises continued and didn’t stop until 4 a.m. We got about an hour of sleep before having to get up for an early appointment. When we checked out I told the manager of our experience and his only response was, “Sorry to hear that.”

Noisy from freeway traffic and other people. No hot water for tea in afternoon.

The entire hotel was clean and smelled lovely- the location was absolutely perfect.

good place

Mattress was very uncomfortable. So much so that I woke up in the middle of the night with back pain . Light and shade in our room were both broken. Pool was stark and exposed and would benefit from some landscaping. Gym was fine but too warm and the thermostat was locked. Some equipment (yoga mat!) needed to be replaced. Coffee was good and breakfast was decent.

Location and price Bit dated.and breakfast rubbish

Superb

Very good

Very friendly. Nice room and comfortable bed. I had a $50 cleaning fee even though she is a service dog. Ok, fine. But that was not mentioned when I booked.

Very friendly. Nice room and comfortable bed. I had a $50 cleaning fee even though she is a service dog. Ok, fine. But that was not mentioned when I booked.

Great place! Downside was no indoor pool, their breakfast was pretty small and they don’t have microwaves in the rooms, it’s one shared in the main dining room. The room and everything else was amazing!

Friendly staff and very clean

Friendly staff and very clean

Very friendly and helpful staff!

Exceptional

Always good

I'm pleased with my stay at this hotel.

Pleasant

This place is exceptional cleanliness, service, breakfast, location, price etc. loved it and recommend it highly.

Loved my stay

I gave 4 out of 5 stars because of a few issues with staff. The hotel, amenities, bfast, etc was excellent. However we were not able to check in at 3 - we needed to wait an extra 1/2 hr. In addition there were no towels at the pool. Despite asking several times no one ever brought any.

Cleanliness. Nothing

Cleanliness. Nothing

Great Location!! Clean and safe!

Great Location!! Clean and safe!

The hotel is very well located. The rooms are very clean, and the entire staff is friendly; Esmeralda was very attentive and communicative with us. Breakfast is good, and coffee is available 24 hours a day. Parking is free and hassle-free; there is always space. Another plus is having a Walmart nearby, which is always handy. I will definitely visit again. Thank you very much. No tengo nada que señalar.

Nice. Would stay again.

Great location! Tasty complementary breakfast. Clean property and welcoming staff

Our room was clean, mattress was a little stiff, missed having a coffee pit and microwave in the room, but overall satisfied.

It was amazing and I would definitely recommend this one

This place is great. No complaints

First time to stay at a Tru we were very impressed. The beds are so comfy. Will stay again!

Great hotel, great breakfast, clean room, friendly staff

Everything was perfect

The place was great. Staff was friendly and great location.

Our first hotel room had bugs on the window, wall, and bed blanket. Luckily they were able to move us to another room. My husband loved the breakfast, he ate 2 days and said they had different items both days. Great location to the local Walmart, less than 5 minutes away.

Beds were very uncomfortable

Additionally, the amenities were lacking. There is only one electric vehicle charger on-site, which was occupied by the same vehicle from 7:00 PM until well after 11:00 AM, making it impossible for other guests to use. The complimentary breakfast was also of very poor quality. Due to these ongoing cleanliness and operational issues, I would not recommend this hotel.

Amazing stay every time!

Great

The room was clean and location was convenient. Breakfast okay. Would stay again if in the area.

The room was spacious and clean. The lobby was filled with activities for kids entertainment.

The property was very clean inside and outside. Check-in process and the checkout process was very good and so were the two employees. We did not eat there cause we were in a hurry to get back on the road. It looked good. The presentation was very good at the breakfast timeframe. The only complaint that I have is the bed that we slept on was lumpy. I tossed and turned all night long and woke up with a sore back and taking a hot shower again really helped relieve the pain. The room was extremely clean. Just a bad needs to get replaced.

Def a great stay. Highly recommend

The entire experience was a great and easy stay. Super clean. Staff was A+ and their breakfast bar was clean and lots of choices. Will def stay there again and would recommend

Great hotel! Very friendly staff! Will stay here again!

Todo estuvo bien un lugar solo para viaje de negocios . Buen desayuno 😋

Clean and new. Staff very nice. Great breakfast choices.

1

Staff was welcoming. Property was decent. Breakfast was okay. Room was clean. Only issue was a leakage from the toilet. We did have to ask twice to get it fixed but got it fixed within the same day we reported it. Parking is easy. Break room is clean and gym was convenient.

Everything’s good

Todo estuvo muy bien, estadía

The place was clean and well kept. The rooms were ready and the staff were very helpful.

Breakfast is not good. Would be nice to have something like biscuits and gravy and some bacon.

Cute, vibrant atmosphere

Amazing comfy stay clean

clean room and great service

Very nice and comfortable stay

I heard a dog bark all night for 2 nights straight. When called desk to complain no one answered. When went to the desk to complain no one was there. I picked this bc it’s a nice area close to everything and I booked it bc I needed a break and I heard the dog bark every night I was there. Love animals! Just didn’t know I was going to be paying for a getaway to be in the same boat.

I had a great experience. Everything was clean and house keeping comes in every other day so it was a very positive experience.

Request cleaning services not done, toilet paper request not delivered

The following day, I called the hotel to discuss the situation and ask if any accommodation would be made for the inconvenience we experienced. I was told that the hotel manager would contact me, but I never received a call back. The lack of follow-up and customer service was just as disappointing as the unresolved issue itself. I expected a much higher level of service and communication. Unfortunately, this experience left me feeling that my concerns were not taken seriously, and it has significantly impacted my opinion of your hotel.

This hotel was amazing! Clean and well kept up. The staff was nice and the breakfast was really good.

Great stay for the family!

Great location to visit all around Dallas, Allen, Denten, extra. Easy to get on and off freeway. Great places to get some food and drink.

Everything was great with a cool vibe

They never assigned my room to wi-fi. Also, my son left a piece of jewelry there. He didn’t remember till we got to airport so he called, they looked and found it which was awesome. The problem is my son sent them the shipping label for it and it’s been 2 weeks and they still have not shipped it back. They keep saying it’s at the desk and they will make sure and send the next day. Still waiting…..

This stay made everything much easier

Very clean rooms

I had the easiest and fastest check in I can ever remember having and It was nice to be in a hotel that everything was so clean.

Spacious rooms

Staff was great from checking to check out. The room was clean and room temperature felt great, I was able to get some rest. Highly recommend

Great location, clean room very comfortable

Very clean hotel. Would definitely stay again

Over all great experience. Room was clean, good selection of breakfast options, that were well prepared. Minor issues with connecting rooms alarm going off at 6:30 AM and people partying another night.

I already wrote a review on 5/29

Only one EV charger is available, so if you arrive late you will likely not be able to snag it.

Everything was great! The only issue we had was I could not get the body wash dispenser in the shower to work. Everything else worked great! I did not report it because I was leaving immediately after I discovered it.

Very convenient location! Nice room and facilities. Originally booked one night stay and ended up staying 3!

My daughter and I had an amazing two day stay. Worked out in the gym, breakfast was great and delicious, staff was friendly and helpful. We will definitely stay again!

Staff was all very helpful. Room was fine, not luxury but perfect for what we needed.

Spacious room, clean, Good AC

Like this hotel.

Room was very clean, breakfast had great variety and was delicious. The staff was friendly and professional. Highly recommend!

The hotel is great, but the front desk agent specially the one who was on shift on May/12 between 6:30 to over late night not friend mean and with attitude of 50th floor building. This place needs to do better with their customer service. I have stayed at this place several

The pillows were super soft, which made my quality of sleep bad.

The property is very clean. The breakfast buffet is very good. The staff was friendly. We always enjoy our stay here.

Nice for two day stay.

Front staff was usually not at the front but tucked away in one of the pods at the business center area or sitting at a table in the back corner. When we arrived 3 of us used the toilet and there was a water leak where the toilet and floor met. I went down a half a hour after we arrived, reported it to the desk agent. I messaged again at 8 pm that maintenance did not come to check it out and at 11 pm I received a message saying they did not see my report and wanted to know if I wanted towels. The others were sleeping. The shower door would not close completely so sone water went on the floor. Bath towels were worn with strings hanging from them and the bed cover was torn at a seam.

No baggage check for late travelling guests and even a very helpful front desk person never heard of any hotel offering baggage checks in 5 years of working at Tru. This is the only down point There was time when baggage checks were common courtesy from any Hilton Hotels for guests who check out but have late flight so they don’t have to lug their suitcases with them while awaiting flight time.

Room was clean, nice and comfortable. Breakfast was pretty good! Staff was super kind and accommodating.

Clean room. Breakfast was great and had plenty even with a full hotel.

Breakfast was just okay. Normal hotel breakfast.

Clean room, friendly staff, hope breakfast have more options.

Breakfast was just ok. Typical hotel breakfast.

Great hotel in Allen, Tx . Justin minutes from Allen Outlet mall. The hotel Tru by Hilton. Nice gym on location. Great Paking and very good breakfast buffet. We will be back on our next stay !

Great stay.

Our room was very clean and the bedwas very comfortable

This is a serious concern for anyone traveling with young children. I would recommend avoiding this hotel unless this issue is addressed, or confirming ahead of time that proper safety locks are installed.

The check-in process was easy. The breakfast was good. All of the staff were nice. I will most definitely stay here again.

It’s was very nice and the staff was really friendly and informative. The rooms were very nice and clean. The breakfast was good and staff was friendly. I really enjoyed my stay and will stay in the future.

Everything was nice and clean, staff was friendly.

N/a

Location and value were great

Nice and clean property stay here every time I come to town

I was very impressed with the hotel staff, room, and cleanliness of the hotel. I was at breakfast before breakfast was served and the egg omelet was warm and delicious! The hotel staff were very helpful checking me in and out of the hotel. The A/C worked great!

Good breakfast, clean room.

Nice clean rooms

Staff was fantastic. Very responsive and attentive. Followed through on requests. Great breakfast. Felt safe in and around hotel.