TRU By Hilton Allen Dallas

Staff was welcoming. Property was decent. Breakfast was okay. Room was clean. Only issue was a leakage from the toilet. We did have to ask twice to get it fixed but got it fixed within the same day we reported it. Parking is easy. Break room is clean and gym was convenient.

Everything’s good

Todo estuvo muy bien, estadía

The place was clean and well kept. The rooms were ready and the staff were very helpful.

Breakfast is not good. Would be nice to have something like biscuits and gravy and some bacon.

Cute, vibrant atmosphere

Amazing comfy stay clean

clean room and great service

Very nice and comfortable stay

Exceptional

I heard a dog bark all night for 2 nights straight. When called desk to complain no one answered. When went to the desk to complain no one was there. I picked this bc it’s a nice area close to everything and I booked it bc I needed a break and I heard the dog bark every night I was there. Love animals! Just didn’t know I was going to be paying for a getaway to be in the same boat.

I had a great experience. Everything was clean and house keeping comes in every other day so it was a very positive experience.

Request cleaning services not done, toilet paper request not delivered

Superb

Exceptional

The following day, I called the hotel to discuss the situation and ask if any accommodation would be made for the inconvenience we experienced. I was told that the hotel manager would contact me, but I never received a call back. The lack of follow-up and customer service was just as disappointing as the unresolved issue itself. I expected a much higher level of service and communication. Unfortunately, this experience left me feeling that my concerns were not taken seriously, and it has significantly impacted my opinion of your hotel.

This hotel was amazing! Clean and well kept up. The staff was nice and the breakfast was really good.

Great stay for the family!

Great location to visit all around Dallas, Allen, Denten, extra. Easy to get on and off freeway. Great places to get some food and drink.

Everything was great with a cool vibe

They never assigned my room to wi-fi. Also, my son left a piece of jewelry there. He didn’t remember till we got to airport so he called, they looked and found it which was awesome. The problem is my son sent them the shipping label for it and it’s been 2 weeks and they still have not shipped it back. They keep saying it’s at the desk and they will make sure and send the next day. Still waiting…..

This stay made everything much easier

Very clean rooms

I had the easiest and fastest check in I can ever remember having and It was nice to be in a hotel that everything was so clean.

Spacious rooms

I loved the clean rooms & public spaces. The shower head needs to be adjustable. Towels were not easily accessible & our housekeeper didn't come every other day as promised (we ran out of hand soap & tissue).

The shower head needs to be adjustable. Towels were not easily accessible & our housekeeper didn't come every other day as promised (we ran out of hand soap & tissue).

Staff was great from checking to check out. The room was clean and room temperature felt great, I was able to get some rest. Highly recommend

Great location, clean room very comfortable

Very good

Very clean hotel. Would definitely stay again

Over all great experience. Room was clean, good selection of breakfast options, that were well prepared. Minor issues with connecting rooms alarm going off at 6:30 AM and people partying another night.

I already wrote a review on 5/29

I liked how clean it was inside and outside looked really good. All the traffic I could hear from our room

I liked how clean it was inside and outside looked really good. All the traffic I could hear from our room

Superb

Only one EV charger is available, so if you arrive late you will likely not be able to snag it.

Very good

Great value and clean

Great value and clean

Everything was great! The only issue we had was I could not get the body wash dispenser in the shower to work. Everything else worked great! I did not report it because I was leaving immediately after I discovered it.

Very clean

Location Not enough towels in the room for 4 people.

Location Not enough towels in the room for 4 people.

Very clean

Very convenient location! Nice room and facilities. Originally booked one night stay and ended up staying 3!

My daughter and I had an amazing two day stay. Worked out in the gym, breakfast was great and delicious, staff was friendly and helpful. We will definitely stay again!

Exceptional

Superb

Staff was all very helpful. Room was fine, not luxury but perfect for what we needed.

Spacious room, clean, Good AC

Like this hotel.

Room was very clean, breakfast had great variety and was delicious. The staff was friendly and professional. Highly recommend!

The hotel is great, but the front desk agent specially the one who was on shift on May/12 between 6:30 to over late night not friend mean and with attitude of 50th floor building. This place needs to do better with their customer service. I have stayed at this place several

The pillows were super soft, which made my quality of sleep bad.

Superb

The property is very clean. The breakfast buffet is very good. The staff was friendly. We always enjoy our stay here.

Nice for two day stay.

Front staff was usually not at the front but tucked away in one of the pods at the business center area or sitting at a table in the back corner. When we arrived 3 of us used the toilet and there was a water leak where the toilet and floor met. I went down a half a hour after we arrived, reported it to the desk agent. I messaged again at 8 pm that maintenance did not come to check it out and at 11 pm I received a message saying they did not see my report and wanted to know if I wanted towels. The others were sleeping. The shower door would not close completely so sone water went on the floor. Bath towels were worn with strings hanging from them and the bed cover was torn at a seam.

No baggage check for late travelling guests and even a very helpful front desk person never heard of any hotel offering baggage checks in 5 years of working at Tru. This is the only down point There was time when baggage checks were common courtesy from any Hilton Hotels for guests who check out but have late flight so they don’t have to lug their suitcases with them while awaiting flight time.

Room was clean, nice and comfortable. Breakfast was pretty good! Staff was super kind and accommodating.

Clean room. Breakfast was great and had plenty even with a full hotel.

Breakfast was just okay. Normal hotel breakfast.

Clean room, friendly staff, hope breakfast have more options.

Breakfast was just ok. Typical hotel breakfast.

Great hotel in Allen, Tx . Justin minutes from Allen Outlet mall. The hotel Tru by Hilton. Nice gym on location. Great Paking and very good breakfast buffet. We will be back on our next stay !

Great stay.

Exceptional

Our room was very clean and the bedwas very comfortable

This is a serious concern for anyone traveling with young children. I would recommend avoiding this hotel unless this issue is addressed, or confirming ahead of time that proper safety locks are installed.

The check-in process was easy. The breakfast was good. All of the staff were nice. I will most definitely stay here again.

It’s was very nice and the staff was really friendly and informative. The rooms were very nice and clean. The breakfast was good and staff was friendly. I really enjoyed my stay and will stay in the future.

Everything was nice and clean, staff was friendly.

N/a

Location and value were great

Nice and clean property stay here every time I come to town

I was very impressed with the hotel staff, room, and cleanliness of the hotel. I was at breakfast before breakfast was served and the egg omelet was warm and delicious! The hotel staff were very helpful checking me in and out of the hotel. The A/C worked great!

Good breakfast, clean room.

Nice clean rooms

Staff was fantastic. Very responsive and attentive. Followed through on requests. Great breakfast. Felt safe in and around hotel.

We booked at a Hilton expecting a certain standard of quality. Instead it felt more like a motel 6. The shower was awful-water sprayed out way too hard and the showerhead doesn’t adjust. Towels were rough. The lady at check in acted as if she was annoyed to be working-barely any eye contact. Room was tiny and dark. Overall, a disappointing experience.

The hotel is good overall, but the only problem is that I saw cockroaches in the room, including under the bed. This was very unpleasant and concerning.

Property was good for the price and clean. Near shopping and parks.

Pet friendly, clean room, nice breakfast.

Clean room, nice staff, good breakfast!

Great location. Shopping malls minutes away, walmart behind hotel. They have a pool table, nicely equiped work out room. great breakfast, bedding and pillows SUCK

The rooms were clean but very simple. There was no closet and no drawers for clothes. Parking was free and the property was easy to get to.

Very clean, hot breakfast, would stay here again!

Clean, friendly staff

We were charged a pet fee even though we didn't have a pet. We flew in from Calif to pick up a puppy the morning we flew back. The puppy was delivered to us in the lobby and was not brought up to our room. BE SURE TO CHECK YOUR BILLING.We were told our card would be refunded.

Yes

Best hotel for the price

Staffs are friendly. We reserved 4 rooms and rooms are very clean. Recommended.

It was odd when we checked in we were given only 1 key with a small post it note on it with our room number. Pretty unprofessional for something with the name Hilton. All in all the stay was totally fine. Nothing bad happened.

Excellent! Very well managed! Better than most of hotels Thank you!

Room clean

clean room very nice staff

After a very long day, my mother and I showered and got into bed to watch tv and rest. The tv would not turn on, the front desk instructed me to check wires behind the wall mount rather than send maintenance. The tv continued to have no signal for our stay. The toilet tank would not fill intermittently and we would have to remove the tank lid to flush the toilet. The front desk did not even try to apologize for the issues at hand or provide a resolution. Disappointed and would not stay here again.

Nothing around it, kind of dirty. Okay breakfast

Had an amazing stay! Everything was spotless, super quiet, clean and incredibly comfortable. The whole experience felt effortless and welcoming — couldn’t have asked for better. Highly recommend! ✨

Everything!

Room was clean and comfortable. Note Hotel is next to I75 and noise from the highway is like living next to NASCAR racetrack. I wanted pancakes but the machine was broken or not filled. Otherwise breakfast was great. Parking was nice. Staff was nice and polite. Very Professional. One downside was the shower head was rough and not comfortable. Otherwise I would stay again.

Great

I’ve stayed here a couple of times and each time was a great stay. Staff is friendly and the area is close to lots of shopping. The hotel is comfortable and the rooms are decently sized.

The breakfast menu was fresh and had a wide variety of foods to choose from. As a vegetarian, it’s often difficult to find much in the way of vegetarian options at hotels, but this hotel is the exception. I was able to eat something different every day of my stay. The staff were friendly and courteous as always and I was sad when I had to cut my trip short by a few days due to illness. The staff was extremely helpful when I did have to leave early and so was the manager, Monica. I have recommended this hotel to other travelers and will continue to do so in the future.

Fantastic stay in a great location

Gear place

Clean room, friendly staff and convenient location. It was a great stay. Thanks!

The hotel had everything we needed for a week long stay. Almost fell like at the end of the thanksgiving weekend

Breakfast not many options and could use new toaster that toast after one use not multiple times.

Friendly staff. clean. Breakfast good. Would like yogurt.

Cleanliness

Everything was great!

The room was very clean and orderly. One lamp did not work. Really missed having access to a microwave because afternoon coffee in lobby was only lukewarm. But everything else was exceptional!

Recommend to everyone very clean. Staff is amazing.

Staff was welcoming.

Everything is ok , the room, The service, the breakfast

Did not eat the breakfast myself, but I definitely saw that they had all you could want. The location was wonderful! Very close to everything, super safe, quiet, etc. The hotel itself was extremely clean and new-feeling. I will definitely be back if I am back in the area.

The room had an unpleasant odor from the AC. Staff was OK, but not particularly helpful. Coffee/tea 24 hours was promised, but there was no coffee or even hot water after late morning. This was an important deficiency to us because there was no way to heat water or make coffee in the room. Basically a decent but not well run, no frills hotel.

Room was clean, hotel in general was clean and welcoming.