Quality Inn Allen - Plano East

This hotel is ok if you just need a place to sleep. The town of Allen Texas dates back to the late 1800's. This is an older property. Things have been repaired and other things still need adjustment. You could stay at a super nice hotel like Marriott nearby on Watters Creek, but it's $200 more than this Quality Inn. So, I'm on a budget and I don't mind if a minor repair here or there needs to be done. There's two floors and no elevator. Typical breakfast. Indoor swimming pool.

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Clean room, easy check in

The room was clean, the bed was comfortable, and the room was quiet.

I didn’t know the hotel offered hot breakfast! I was definitely please with my stay!

Breakfast was okay the only thing missing was sausage or bacon for the egg. Other than that everything was great.

was lacking on hot food.

Great experience

Clean rooms and comfortable beds every time I stay

Clean room , hot tub

The staff were friendly. We did find cockroaches on the property. The breakfast options were limited. Definitely felt like the hot tub jets were broken. Not a big fan of their one entrance only parking lot, it was inconvenient.

Room was fine

Breakfast was nothing special, just a few options to choose from, but the area was clean. There is no elevator in the hotel so if you're on top floor you will be using stairs, which didn't bother us. The area was nice and felt safe and close to a lot of restaurants and the convention center. The pool area was awesome, and one of the top reasons we chose this hotel.

Great location, room was clean, just had a stuffy smell. Breakfast wasn’t anything to brag about, especially the coffee 👎. The indoor pool wasn’t clear, water was cloudy.

Clean room, spacious bathroom and includes bathroom amenities which is great! Location is very convenient and easy access to the 75. Only odd thing was the closet rack, halfway down the wall so not sure why that was but luckily, my clothes were safe and didn’t touch the floor. Otherwise very good service and clean space. Parking is ample and staff was very helpful!

The room was clean and the bedding was clean and the mattress was very good. The whole hotel smelled very nice and the front desk was very kind. It was easy to get in and out. We left the property too early for breakfast. We appreciate the cleanliness the most. Thank you!

cheap and convenient bad bathroom

The pictures that were shown when I booked our room are not pictures of the actual room you are booking. The floors had multiple soft spots and the room smelled like mildew. We had to find another hotel as my son who has asthma wasn’t able to stay in this room

This was one of the worst hotel experiences I have ever had. The ceilings were cracked, the walls were extremely thin, and I could hear noise from other rooms. The furniture was old and outdated, and the entire place had a very unpleasant smell. The overall condition of the hotel was disappointing and did not provide the comfort or cleanliness I expected. I would not recommend this hotel to anyone, and I would not stay here again. Management needs to make serious improvements to the property, including addressing the odor, repairing the ceilings, updating the furniture, and improving the overall guest experience.

I checked in and went to my room and immediately noticed it had a musty smell. I saw ants in the sink and going up the wall by the hair dryer. I checked the beds and noticed a few ants under the covers and the sheets were not the cleanest. I didn’t even put my bags down and left and went back to the office. I told them what I saw and I didn’t want another room, just a refund. The men in the office were actually nice and did give me a refund. The hotel is just older and needs to be remodeled.

good hotel for the price. pool was very nice a little outdated

They charge daily pet fees and didn’t want to switch out towels in evening for clean ones when needed and didn’t

Really nice place to stay

Clean and easy to find The AC in our room never went below 72 degrees. It was super hot and uncomfortable. The shower didn’t have any hot water.

Great place to stay. Located close to the event we were attending and great Mexican restaurant within walking distance.

Staff was nice! Good value

Room had a musty smell to it and shower had hair in it.

Room was perfect size and exceptionally clean. Location was perfect for what we needed.

Worst experience ever in a hotel, bed amelled like urine, place felt unsafe and i could hear weird sounds ans screams all night, staff extremely unhelpful

The only problem I had was they charged me twice and I called them and they claimed it wasn’t but finally after 9 days I got the money back

Clean room, a/c worked great, staff was friendly....honestly not anything to complain about. Would definitely stay again!

chair in room had top layer peeled off and washing machine wasn't working

This was such a quiet, safe, convenient, and very inexpensive hotel. It was just what we were looking for during a quick overnight stay!

It was ok

Nice property

Clean room, safe parking, friendly reception staff, towels changed daily, trash is taken daily, free breakfast, iron/board/tea/coffee pot/hairdryer/small fridge/microwave are in the room.

Safe parking, clean room, amenities in the room, free breakfast

It was close to decent Mexican restaurant. The hallway smelled like food and room was musty. Small rooms and small bathrooms. Breakfast was not good. Felt like an undecorated dorm room.

My first room was leaking water out the AC , second room I had they moved me to had roaches.

We had to change rooms because there were cockroaches in our first room. The next room had a taped-over hole in the bathtub and a broken security latch on the door..

No problems at all.

The staff was nice. My kids had a blast we even extended our stay. It’s just aging.

The breakfast was not good. Staff was nice, but sometimes difficult to find.

Great night staff

There was a cleaning woman on the first floor that just seemed bothered that I didnt want her to clean my room bit I traded the dirty towels every day. Then was irritated when I changed the bedding and wanted a replacement. She kept giving me dirty looks and just seemed like she had an issue. Other than that everyone else was sweet and very kind.

Floors and beddng seemed clean, but furniture and lamps need replacing. The lamps showed signs of rust, the lamp shades were broken and the outlets on the lamps did not work. The vent in the bathroom were badly rusted. The breakfast was ok, but the hot food was cold.

Peeling paint in room. They were still cleaning the room when I came to the room at 430pm.

just had coffee it was fine

Place is exactly as described

It was clean for the most part and staff was very friendly It was okay I had to switch rooms my first night due to little ants in the restroom then appearing on the night stand. What I did not like was I was charged $20 for a pillow they claimed was missing and of course I was not told this just notice the charge on my credit card!! Overall the location was nice but they tanked their review with me charging me $20 for a pillow

Over the room was comfortable and the staff were somewhat friendly but the laundry was not working properly. Overall 3.5/5. Stay was short so didn’t take advantage of all the amenities but it’s good for a few days stay

Great place to stay- friendly staff. Nice pool, plenty of day lights in the property.

Safety lock hanging on by literally one thread. All pictures missing. Toilet clogged and they proceeded to tell 50 year olds we used too much toilet paper….. No sir!

Great

They require a deposit just to stay here. That deposit is not disclosed on the website. There English is very poor which makes them hard to understand. They say check in is between 11-3 don’t show up till 3 or they won’t check you in. Beware if you have small pets we seen a bobcat walking across the parking lot.

Great stay and great price, nothing wrong Wish my conditioner bottle was stocked in the shower

The room was clean but I saw som bugs on bed and small red ant in bath tub. Remaining every thing was good.

Nice, clean, comfortable hotel that offered a good, hot breakfast and coffee. We several people and kids using and having fun in the indoor swimming pool. One of the waffle makers was out of order, but the waffles the other made were crispy and delicious. The first night we discovered the bathtub draining slowly, and we put in a request to fix it the next morning. When we returned in the evening, it still hadn’t been done. However, when brought to the attention of the front desk, someone was sent up within 6-7 min to take care of it. The water pressure was great, and the shower head gave a full dowsing, which made bathing fast and satisfying. The beds and pillows were comfortable, although the pillow width seemed strangely narrow. The top brown blanket trapped a lot of heat the first night, so we kept it off the second night and had a better, consistent sleeping temperature. There was a microwave and refrigerator in the room, but we didn’t need to use it. The TV worked fine. The toilet and shower are behind a door while the sink is in the room, ideal for multiple people. We barely used the little hairdryer in the room. The settings seemed off with the hi-lo reversed. The area felt very safe and is not immediately next to the freeway, so we didn’t get high-traffic road noise. Parking was easy. The view from the room in the back of the building was open, with a large field, and private. Overall, for this budget-conscious traveler, I would definitely book this hotel again.

Hotel was awesome I recommend

Great!

The location was very dirty, had mold and dust everywhere and the locks for the doors didn't work.

These foreigners charged me for 2 nights and I stayed one night and checked out at 6:30 am. Never will I stay here again. Thieves.....

The Hotel was clean the staff was professional, I was surprised to find no elevator available in a hotel. There is lots of parking and it's well maintained. The warmers were not working so breakfast was cold however there was a microwave.

clean room. comfy bed. nice and friendly host. pillows were a little too soft, but okay.

House keeping constantly knocking and just felt unsafe.

The indoor pool and hot tub were amazing! So was breakfast!

Hotel was very quiet and super convenient to Highway 75 and gas stations very close. Breakfast was not good- no milk for cereal, and no eggs or hot food was put out even though it didn't end until 9(we were there at 8). We stayed 1 night to break up our 18 hour drive home. Was decent for the price we paid.

If you need to sleep late or use the pool, do NOT stay here.

Muy limpio agradable y la alberca muy padre y agua caliente perfecto

Not good, please avoid

Clean rooms Friendly staff Excellent price

Further off the highway, so less noise. But still easy to get to. Blow dryer didnt work, but the rooms were clean. Definitely worth the price.

Would stay there again!

The hotel was in a convenient location. The room was consistently moist from perhaps a swamp cooler or some other situation.

I think it was a good hotel for the price!..only thing was it was my second time there to which I didn’t know that it doesn’t have an elevator! My room was on the 1st flr for my 1st time staying..my second time staying there it was on the 2nd and I didn’t notice that it wasn’t an elevator!..you have to use the staircase to get to the second floor..but again no bad on the price!

The gentlemen that checked me in was very nice. However, the spa had thick, visible algea growing on the walls and floors where you could see peoples foot prints in the algea. The pool was fairly cloudy as well. Didnt use either after looking at them. My toilet was clogged when I arrived. It would very slowly drain, so I didnt say anthing while there, but it was clogged upon arrival. The bed was very comfortable though. AC worked well, but was fairly loud. Breakfast was pretty small and had limited choices.

We arrived after 1 am after being stuck on the freeway due to flooding. Our room was on the second floor (FYI no elevator). All we wanted to do was shower and sleep. When we walked into our room it appeared clean, but as I went into the bathroom, I saw the bathtub had big strips of black duct tape covering a hole in the bottom of the tub! I don’t even understand why the room was being used for guests. We were exhausted, so just went to sleep. I talked to the lady at the front desk in the morning about it, but she didn’t think it was a problem, and told me to have a good day.

Everything was great

Nice comfortable room to sleep in. Helpful staff. Well priced for what it offers.

The air conditioner in the room was not working, needed to go back down to have the front desk change the room. In the Second room needed to move the cable from the table lamp to make it work as it seems the connection was bad. Asked for extra towels and front desk said we needed to give the used ones to receive new ones, never have other hotels ask for this

Tub was broken and Restrooms was dirty

The rooms were clean and included refrigerator and microwave. There was also a very good complimentary breakfast each morning.

exelen

Staff is friendly and very helpful

The room smelled like mildew. The ceiling was falling in in the bathroom and the sheets smelled sour.

Clean and decently quiet. Dated facility but adequate for a short stay.

Good!!

Great parking staff is very nice. Clean rooms and comfortable beds breakfast u have a few things to choose from the lady in the mornings is so sweet actually everyone there was very nice and helpful just the hot tub needs a serious scrubbing bc it's black on bottom and pool is kinda green... But overall we had a good week stay and will be back when in the area... 10 out of 10 bc nothing is perfect:)

Room was clean very nice staff... Pool area was nice hot tub needs a little cleaning the bottom is black... Breakfast is good.. but no meat tho like (advertised) just boiled eggs (sometimes) and some round eggs like a scrambled type idk what u call it... and waffles, yogurt and muffins and you can make toast... And all day long coffee and juice for breakfast as well. But overall I give a 10 out of 10 and we will be back when in the area... Also very quite and good sleep at night beds is comfortable! But the lady in the morning is my favorite she is on point and very sweet!

I would not stay here again. The building has a very strange smell which was obvious from the moment I walked in to check in. I was given a room on the second floor. Just FYI, if you have trouble with stairs or require an elevator this place does not have one. There seemed to be only 2 guys working the afternoon I was checked in and they were both gone from the front desk with tasks for quite some time. The second floor had an even worse smell with an attempted masking of it with air freshener that was so thick you could literally taste it. The room, luckily was ok with the smell. The bed appeared bug free, but there were a large amount of hairs in the sheets, which made you question if they were cleaned or just remade after someone checked out. The shower and toilet worked. The AC worked well. I did not try to use the TV. I left before the breakfast opened.

All good 👍

Nothing fancy but clean and spacious. We had a whirlpool room so it was dated but clean.

Friendly staff and comfortable, clean room, would stay again

Friendly staff, clean rooms, reliable ac which is a must in Dallas.

The hotel was clean and quiet. We enjoyed our stay.

A/C kept room cool. Good, inexpensive place to stay with your dog.

It’s an aged property and the swimming pool was murky. Hot tub was warm never got hot. The cleanliness is the most important part and that it was!! Breakfast was typical, met expectations. Staff was very friendly and cost was reasonable.

Room was clean. Easy check in. Safe location. Breakfast available.

I liked the hot tub on the property.

Admittedly, my expectations were not too high when I reserved my room after reading the reviews before booking. The reviews were generally mid range. Upon arrival, I found that the lobby was clean and orderly. The hotel clerk was very friendly and helpful. The check-in process was seamless and fast. The overall appearance of the hotel inside and out was somewhat worn, but well-maintained. My room was in the same condition but clean. I was impressed to see that there were enough towels and amenities, including a coffee maker, microwave, and refrigerator. Everything worked as expected. The Internet was fast and reliable. The bed was comfortable. However, the mattress was softer than what I like. The water pressure was very good. Particularly the shower. Had good water pressure. The heating system and air conditioner worked well. The hotel was quiet. It is conveniently located near grocery stores and shopping all of which are within walking distance. Conveniently located near the main highways.

Breakfast was fresh. A protein would be a good addition to the breakfast.

I enjoyed my stay at this hotel. The room was clean. The features were nice. The breakfast was fresh and beer than expected, TV, microwave, refrigerator, ironing board, iron, desk, the only issue I had was that there was no elevator. I'm handicapped and stairs are very hard for me plus I had luggage. However, the desk clerk moved me into a downstairs room. Everything else about the hotel was pleasing, just no elevator.

The pool's great. The hot tub had no real jet pressure and seem pretty scummy dirty staff was great .. Even though I did not bring it to the front desk attention, I had cereal Saturday morning and two yogurts and was violently sick after 45 minutes to an hour the rest of the day Saturday from 9:00 a.m. to the next morning, And ruined my whole Saturday trip to Dallas but Staff was nice though

Quiet clean and affordable

The staff were friendly and the breakfast nice but, the hallway area had an overpowering deodorizing smell. I awoke the next day with several bites on my body. I can’t say it was bed bugs because I didn’t see any, I will say, I’ve experienced bed bug bites before and they looked VERY similar.

Place smelled good and fresh. Beds and pillows are comfortable. Pressure was great in the shower, run hot long. Breakfast was good and the kids enjoyed the pool.

Breakfast was good and hot and the room was cool. The shower has light pressure and the paint was chipping especially in the bathroom.

Welcoming and nice breakfast options

good.

Good breakfast but poor

Moe remembered me from a year ago! I rebooked this property because I had such a great experience when I stayed here for Mary Kay Career Conference. The rooms are very clean, and there are a variety of breakfast options. All of the staff is friendly, and professional.

The hotel overall was good . The doors and keycards kept messing up. The breakfast was nice .

Breakfast was good, the room was clean and comfortable, and the area was conveniently located to all needful businesses.

The staff was great and attentive. I really enjoyed the breakfast too.

Good staff

Nice and clean. Hot water in the shower is actually hot. Good breakfast. Plenty of places to eat around.

Easy check in and check out . Room very clean. Nice front desk

It’s was clean, beds had stains on them. The water don’t get hot. And it stunk like weed. Wouldn’t recommend.

Would stay again

We booked this hotel for those reasons and and indoor pool. The pool was under maintenance which left a bad taste in our parents mouths. Multiple families booked along with us for these amenities!