Marriott Dallas Allen Hotel & Convention Center

Absolutely everything was dirty, the hallways were dirty, the lobby was dirty, the hallways have a weird smell, the pool is only open from 10 AM to 10 PM, the TV was broken in the gym, and there was hair all in our bathroom.

Great front desk staff, they were so kind! Parking was a nightmare, but otherwise the stay was incredible!

Great for an overnight stay. Loved the bar and restaurant. Friendly staff.

Great place to stay. The staff was friendly, rooms clean. Everything you need in walking distance.

Couldn’t find pool towels

Parking and nice areas Beds room view

The pool, the restrooms of the convention centre and the vending machine of necessities- very clever N/A

Staff great

We arrived at 10PM staff very pleasant and helpful. We ate at the bar and the food was very good and so was the blueberry margarita. We added the breakfast and I had the made to order omelet and husband had the buffet. Shower pressure was good and love the handsprayer and shampoo conditioner body wash.

Worst

La propiedad no tiene microondas ,sofa cama en las habitaciones. No incluye desayuno. El estacionamiento hay que pagarlo. Las habitaciones son muy pequeñas . Es caro para el servicio

Easy check in, easy checkout! Staff was friendly, helpful and accommodating. We enjoyed our little staycation.

It was a great property. Food was good and fresh. Staff was amazing no matter what job they were doing. No valet or luggage service. That is one reason I stayed on site. I could have remained at the courtyard property less than 3 miles away and driven over and saved $500. I expect more from Marriott at a convention center for the prices I paid especially when the Courtyard Property was an “Event Center”.

I booked multiple rooms to host out-of-town guests for the weekend. What followed was one of the most frustrating hotel experiences I've had in years of global travel as a Marriott Lifetime Gold Elite member. Three significant failures: 1. Repeated key card failures - Guest room keys stopped working multiple times throughout the stay, leaving guests stranded outside their rooms for over an hour each time awaiting resolution. The most egregious instance: I had to personally drive to the hotel at 3am during a storm to physically let a guest into a room I had pre-paid and pre-authorized them on - because the front desk could not resolve it remotely. 2. Check-in delays - The check-in process was slow and disorganized, creating a poor first impression for my guests who had traveled specifically for this occasion. 3. Unclean room at arrival — After an extended wait to check in, one guest walked into their room to find leftover food from the previous occupant still present. Basic housekeeping standards were not met. When I raised issues with the front desk, I received no accountability, no apology, and no resolution just like a used car salesman. I have stayed at Marriott properties across the world and have never encountered this level of service failure. This property fell significantly short of the Marriott brand standard and more importantly, it let down guests I was personally responsible for hosting.

Room i got the carpet was so stained i put towels down to walk on Dark only little lights Wont go back again

Hosted guests by booking several rooms. Every room had issues with key cards not working!!! The staff couldn’t get a resolution

Great property in even better location.

Very nice hotel. Like a hidden gem. Staff was amazing

It is convenient and close to many restaurants. Easy to get to from major roads. Nice area, good pool and fitness center. Room is good for a week stay.

👍

Easy check , took less than 5 minutes roughly. Parking was easy. The staff was pleasant, great communication. The room was overall nice. The clerk could’ve been a little cleaner but overall 8/10.

As a 75 year old traveling alone, safety is foremost. MARRIOTT would charge me $22 to park my car for one night in a dark, deserted parking garage. Garage wasn't ideal by any means, but having to park 2 blocks away in the dark was poor customer service and not a place for seniors. I was amazed at the lack of responsibility for guests.

Only one choice for food on-site

The room could have been cleaner in the bath and carpet. I think it is expensive to have to pay a high rate for the room and it does not include WiFi or parking -

Everything was awesome from the friendly staff, clean rooms, and food!!

Very nice hotel, convenient and walkable shopping area with many shopping options.

My family and I loved it. Will be staying there again.

Great hotel. Enjoyed our stay.

Nice hotel and great area.

The room was spotless. The staff were all very friendly

Massive room and bed, hotel is in a great area that has an outdoor mall right across the street so you can walk for a good meal if needed

In addition Hotel was having a conference meeting with many kids around the hotel, elevators and aisles without any parent, hotel looks very dirty because of the amount of people and may not be enough people to maintain it clean. This is not one of Marriot that would recommend to stay.

I enjoyed staying and being close to the Harding events as well as restaurants and shopping. We were disappointed to have booked a room that stated it could go up to 4 people. We assumed there would be a pull out bed or cot available. My grown son had to sleep on the floor. Now we know. Other than that the stay was wonderful and we enjoyed it very much. The staff was very friendly.

Clean

Comforters has mold and stains on them. Asked for new comforter, the new one had mold inside it

I really enjoyed the stay and the check in was very smooth and easy however the $20 dollar self service parking was a bit too much.

This was our first time staying in this hotel it was fantastic the room was large and spacious loved the shower in the veiw of the pool was great we aet breakfast and the restaurant the service was great we loved our stay

Parking was a bit annoying and there wasn't clear signage for elevators in my opinion

I didn’t get to make breakfast, but overall, I had a great experience there. Great staff very beautiful view, and I love the decor around the whole hotel. I like everything about the hotel

Ac too loud. Sheets didn’t smell clean. Was there for only one night.

great stay overall

The room is clean and comfortable ,the community is very nice

In short, for how expensive this stay was, we were shocked that there wasn't continental breakfast included in the price. The coffee was expensive in the lobby, as was the restaurants on site. Then having to pay $20 a day for parking. Just all of this to nickel and dime your guests. We won't be staying here again.

The staff was extremely nice and helpful

I was on a business trip and the proximity to where I need to be was very important.

Great hotel

No

Staff was great! Property was clean. Excellent bar/restaurant!

I didn't like that you had to pay for coffee, there was no free parking, you couldn't sit by the pool to drink coffee in the morning before 10 while it was nice and shady.

We had a great stay

Nice room. Pretty hotel This hotel charged me 404 for booking which was supposed to include booking fees but then they pulled another 300 out without permission.

Comfortable, and quiet. Nice bar and pool area.

Walking distance to shops and dining

This property was clean and kept up very well by the staff! everyone from the front desk staff to the housekeepers, to the bar staff were friendly and courteous! I would definitely book at this facility the next time I’m visiting the Dallas area!

1st time staying. Convenient, quiet, clean great drinks

Hotel is full of mold

Great location, great service. Will definitely go back.

The room was so bad in the hotel we did not stay. We ended up going somewhere else trying to reach out to you now to get a refund.

Vgood

This was amazing for the weekend . And mostly everything is walking distance. Definitely will be booking again!

Beautiful, clean rooms and the staff was top notch 👌

Coffee should be cheap or free. Coffee is cheaply made and you sell it for $4.01 a cup. Understandable at a boutique but at a hotel, it should be free. An amenity

Easy to get to, location works.

everything was perfect!

Great place

Very noisy . Could hear the water flushing from the room above me .

Tge tv didn’t work and all they could do for us is move us to a different room. It was 11:00 pm. We didn't want to switch rooms that late.

I came for business and chose your hotel because the convention was being held there. I was a Vendor with my business. The room I was In 201 so hot all the time and very miserable at night. It was so hot you could not sleep at all. It supposed to be a comfortable level to stay cool and rest well. The bed was so hard it was unable to sleep on too. Asked to be moved and told no rooms due to the convention. I charged 20.00 and tax a day for parking, when it was not a garage across the street . It was an attached garage and no where else around the hotel to park at all, but we’re still charges. That horrible in my opinion when it’s attached to your hotel. The fees that were charged seemed very gouging. 4 days at your hotel for what we got and the room were in at 1000.00 is crazy. It’s definitely. Not worth what I paid. We left today exhausted due to no rest sweating all night everyday. And was reported to Heather at the front desk. I was going to address this issue with Marriott anyway, I feel this stay should be comped immediately! Your quick response on this matter back to me is appreciated. Thank You Judy

This hotel was in a great location and we’ll stay again when in town.

everyone was great. Hotel restaurant lacked service one night but Nikkko and Jett were Fabulous!!

Needed a handicapped accessible room; did not get that. I called the hotel they said to contact hotels.com. Did that and said I needed a handicapped room, and I changed the reservation to handicapped but I was put on the 5th floor, all the way down the end of the hall, and I had difficulty getting off the toilet and was not able to shower. Then three separate times I had to clean the piles of dust that came out of the vent. My only option was to move to a different room at 10:00 at night. I was using crutches and rely on my son for help, so I adjusted the ac to not turn on as often. At check in I was told that I would have to pay for parking and there was a $50 hold. I was not informed of this prior. For $250 for one night, I expected more.

Staff was great, clean, and respectful

Appreciate all the friendliness and convenience of this hotel. Very nice.

Love very clean staff good

Nice and comfortable. There was no hot water and the pool was closed and nobody told us.

The Marriott Dallas/Allen Convention Center hotelbwas amazing! It was so convenient to just go downstairs to our event instead of having to get in a car and fight traffic & parking.

It was a short stay, the rooms was nice and the hotel was clean.

Everything was wonderful. There wasn't anything I didn't like.

Terrible in everything

We enjoyed our stay at this hotel overall. The staff was friendly & hotel was nice & clean. The hotel bar & grill was top notch. The bartender knows his drinks. However, the beds are NOT comfortable & will keep us from staying here again.

Clean Need to pay for parking

Clean property and friendly

Pros: I got to checkin early with kindness from receptionist

We had the best time there . All the employees were AMAZING !! We will def stay with y’all everytime we come up there !! Great hotel & beautiful rooms!! LOVED everything !!!!

Wet safe and clean property.

We were there for a taekwondo tournament to watch our grandchildren. Super convenient to the convention center. It’s nice that there are several restaurants right across the road. The restaurant on the premises has live music on Friday nights which we did not want to hear loud music. The attached parking ramp was very convenient. Overall a pleasant stay.

Excellent hospitality

Heated pool

Good location

Very nice property and staff were very friendly!

Caroline at the front desk was the epitome of excellent customer service, professionalism and friendliness. Kevin at the Canyon (?) bar went above and beyond with service and made me feel comfortable as an older woman coming into a bar alone. This was on Christmas day with a full house and crowded lobby. Its the best hotel experience I have had in many years. I highly recommend this establishment!

Clean and very comfortable, did not like that we had to pay to park.

Nice stay we were happy. This is one of the nicest Hotel I have visited for sure.

Parking is a little steep for the cost of the room

quiet, clean, attractive

Have stayed multiple times, the staff is very welcoming. This last time we had a couple of hiccups. One wash cloth for two people. We do not reuse wash clothes so 4 per day. 2 in AM 2 in PM THEN THERE WAS THE CHAIR, gross stain would NOT sit in it. Picture below I alerted front desk was taken care of by the time we returned with new chair.

Great!

It was great because of the location

Great experience! Had baby pack and play for us to use. Staff very helpful, especially Monica.

We were charged $18 for parking which seems high and the WiFi was an extra charge too which these days seems ridiculous. We would never stay there again.

Property is excellent

It was quiet and very clean!

Short stay. The check in person was really kind and the lady at the breakfast restaurant very very kind

It is located in a nice, quiet area. Everything is very convenient and easy to get to in the hotel and the convention center. The staff were all very friendly and helpful. The drinks/ snacks in the lobby are very overpriced. $12 for a candy bar and bottle of pop.

It was wonderful, the builders of the hotel thought of all possible details to please the guests. I found everything I needed in the room which was large and very well set up. Would come back for sure

Bed was supreme, hotel was lovely and the food at the breakfast buffet was beyond delicious

Property was clean, neat, tidy. Check in rep wasn’t very personal able but he was competent. Room was nice and fresh. Has on site restaurant and amenities (coffee shop).

Proximity to Highway 75 and mall

Great location, convenience of nearby shopping & restaurants. Staff was very courteous.

Very nice and the staff was great!

Located in perfect location

We arrived late night, and were told they couldn’t accommodate the room type we booked due to other guests checking in early! After about 5-10 minutes of explaining them that it may not work for us, the front desk asked us to wait for a few minutes so they can get our room ready. Took them 15-20 minutes and finally we were in. Glad they were able to help. Room was clean and well kept. Hotel is located in a convenient location and hotel staff is very friendly. Has a good breakfast buffet. The adult buffet price was comparable to any other place, but for kids it was very very fairly priced considering how much kids eat :-). The cleaning staff did a good job throughout the stay. We didn’t get to use all the facilities in our 2 night stay, but our overall stay was good.

This place is great! Staff is amazing.

We had a great time staying over and getting joined rooms with my friend who flew in from another state to help celebrate my daughter's birthday. We were able to use the pool and enjoy our time. Thank you!

Rooms were clean and comfortable. The shower was nice. The pool area was great!

Well kept hotel. Staff was friendly and helpful.

Excellent staff, excellent facility.

Close to mall, nice courtyard, lots of rooms, nice ball room No Starbucks inside the hotel

Nice property, nice staff. Upon arrival, after booking months ago. Having confirmation of my stay. Traveled into town and on arrival, I was told my booking was found but price was incorrect, and that they could not honor it. Making this seems as if it was my fault, asking if it was possibly a scam of me booking this, and generally no one knowing how to help and telling me the rate I had booked at was not valid. I was asked for a breakdown of the booking and when provided, I was told that was not enough. This did not happen to other guests around me on arrival and took 2.5 hours to fix while my husband was in the middle of the work day since he was the one who made the booking. Due to looking younger, I feel this was very unprofessional to ask or treat the customer as if they were in the wrong, when this was resolved, it was apparently a very quick fix as well. So again. Nice staff, unprofessional “corporate policy” as it was put.