La Quinta Inn & Suites by Wyndham Allen at The Village

Not a very clean establishment, main complaint.

Nice, clean. The hot tub was broken. Twice I had no hot water. And that was midday and night.

Great place to stay!1 Breakfast is top notch

Exceptional

Great service, clean Only one elevator, saw a couple ants

Exceptional

Staff was very nice and friendly!

Place to lay your head next to the convention center

Missed having a verity of meat for breakfast Floors could have been cleaner

Staff are courteous and friendly, the rooms are clean. I’ve booked two rooms and staff tried to accommodate us, so I can be close to my relative if I need to assist my relative with anything. There were plenty of choices for breakfast as well.

Exceptional

Exceptional

Ok

Nic err

Good location A big pricy , room was not serviced with prompting.

Well kept and clean, close to everything

Well kept and clean, close to everything

Exceptional

Room was spacious. Only issue was the bathroom cold water did not work.

Best breakfast

The female housekeeper was not very friendly. She changed my sheets while I was present and the mattress cover was dirty. It has food stains on it. I was told there are no more mattress cover as the hotel was sold out. I was actually going to help her change the sheets but her aggressive behavior changed my mind rather quickly. The housekeepers do not speak English which was annoying.

Good location. Breakfast was the typical breakfast. The female housekeeper was not very friendly. She changed my sheets while I was present and the mattress cover was dirty. It has food stains on it. I was told there are no more mattress cover as the hotel was sold out. I was actually going to help her change the sheets but her aggressive behavior changed my mind rather quickly. The housekeepers do not speak English which was annoying.

Good location, Clean. N/A

N/A

Good, Quiet hotel. Served its purpose for me and my family. Rooms were clean. Staff was kind. Breakfast was good!

Good

The area was safe clean & accessible to the event center.

Clean room

Our receptionist was so sweet and helpful. We loved the location as it was close to everything.

Exceptional

The staff were very helpful

I liked that the property parking lot was spacious, all amenities were open including the pool and breakfast, safe location, and modern rooms. I’ve stayed in 5 different hotels in the Richardson-Allen area for work and this is now one of my favorites. When needing quarters for the laundry room the staff attendant was no where to be found and another guest was already waiting in the lobby for a long period of time. For context this was around 8PM.

I liked that the property parking lot was spacious, all amenities were open including the pool and breakfast, safe location, and modern rooms. I’ve stayed in 5 different hotels in the Richardson-Allen area for work and this is now one of my favorites. When needing quarters for the laundry room the staff attendant was no where to be found and another guest was already waiting in the lobby for a long period of time. For context this was around 8PM.

We stayed Whyman hotel in Allen, Texas. There was no hot water the whole entire time. We were there was not able to shower not once.

Very comfortable clean great price

Cons: the closet door was missing and the toilet looked decades old (the lid was scuffed and had black marks). The curtains had stains and marks on them. There was hair and dust bunnies in the corners of the main room and bathroom, and dust on most surfaces (housekeeping needs to step it up in a big way). The guy at the front desk for check out was not very friendly, acted like it was a chore to interact with guests. It fit my needs traveling with a pet but it needs work compared to other LA Quintas we've stayed in.

Desk reps did greet us upon arrival warmly, coming or going. The room was clean but dank (like an old motel). Room definitely showed lots of wear. Breakfast was decent.

Clean room comfortable bed good parking

Excellent for price, clean property, and amazing breakfast!

Great. Place. Breakfast first. Staff so nice. Very clean easy to get into Very nice

This is a well maintained facility with a very slow elevator. The rooms are nice. Bed comfortable, TV station choice, and great shower.

Well we got there and there was big tubes running through the halls and down tve staircase. There was renovations being done on the AC units I beleive. I left for the day and came back and the room was moist...like my clothes were all moist/damp....everything was including the bed sheets. I informed the front desk and they quickly moved me rooms. There was hair in the drain of the shower of the new room but we stayed.

Good

Convenient location to Walmart

Crooks!

The place was really clean it felt safe and the staff was wonderful the carpet did have a unique odor. But other than that it was a good stay

Great value hotel, good breakfast, clean room

Staff was awesome place was clean room was very clean

Hotel staff was amazing and helpful. Only negative part was the dirty staircase that had dead roaches and very dirty carpet. Also killed to roaches in the bathtub.

First room we stayed in was filthy. Smelled muggy. There was hair in the tubs, rest room seemed like someone had just used it. There were roaches in between the mattresses.

The room was clean, everything was clean , the staff was friendly and helpful.

and quiet. Great location

I will say Ashley at the front desk was really nice and helpful at check in and during her shift.

Every thing was perfect no complains

Big cockroach in the wall Bathroom with hairs in the floor Manager bad actitud

Great breakfast with great hot options clean rooms, great showers. Friendly staff and highly recommend

Fff

The room was clean and quiet. Hotel was easy to find.

Nice

I found Ashley and Tianna to be very attentive and responsive! Their approach to customer care was exceptional. Solved every issue/question I had with concern and zest.

I spend over half my days in hotels for work related purposes and I haven’t found anything even close to as nice as this place for the price. The room are newly renovated from floor to ceiling including a huge 65” tv, furniture. Everything and the bed is hands down the most comfortable bed Ive ever slept in. Not a bug in sight. Breakfast is just a simple but adequate grab and go. I have delt with several staff members and the genuine kindness is very much appreciated. Very safe area with no shenanigans. When I need a room within a 25 mile radius I will not stay anywhere else. PERIOD. Oh and the quality of the room remodel is impeccable btw. Not half assed like I have found in a number of other hotels I’ve stayed at. Thanks for taking pride in your hotel! I really appreciate it.

Very close to the outlets and other shopping centers. The pool and hot tub was a plus, nice to be able to relax after a whole day of shopping, also, breakfast was a plus as well.

Breakfast was great! Texas waffles the best!

The hotel is well maintained, with clean and comfortable rooms. The staff are friendly and efficient, and the breakfast was quite good, with a spacious dining area.

Na

Room very clean. Staff friendly and helpful. Nice quiet property.

Rooms are clean, environment is clean as well.

Great room. Great location. Pool was out but that’s ok

Amazing. Great! No carpet. So clean. Wud definitely stay again.

Im really disappointed with this property is in bad shape the rooms smell like mold or wet we ended move 3 times to different rooms until we find one wasn’t smell that bad

Had baby roaches in my room and the tv didn’t work

Good clean living wins again

There was no. Hot wire in the. Shower , remote for tv did not work

Very clean

Hotel needs upgrades the floor in the bathroom was severely cracked and the hallway had a roach.

I enjoyed my stay with the Laquinta

The room was pretty clean and the bed was comfortable. However, there were huge cracks in the bathroom counter and floor - which was quite unsightly. Also, there was a vent directly above the toilet which gathered condensation after the AC ran for some time and then started dripping water droplets straight down into the commode, which was a rather uncomfortable experience for anyone trying to use the toilet.

Flush didn’t work/was broken

Room was clean, staff was friendly. Definitely will be staying here in the near future, if we return to the area for visiting. Quiet and parking was easy. Next to a few stores and restaurants, I’d say within 10min radius of the hotel, there are plenty of options for food etc.

Tried to check in early; however, wouldn't let us. We didn't arrive back until 11pm. 1st room given reaped of cat urine. Moved to a 2nd room which was clean had no smell but air was not on. Took awhile to cool area down. Beds were ok..have had worse. At check out asked for a print out of stay and was refused a copy due to fact it was booked by a 3rd party. Whatever, never had that problem before. The man who handled the night check in was nice and helpful; however, morning shift was clueless. Will definitely not be staying at this place again.

Wish I would’ve taken a picture because at the edge of the side of the bed the whole floor was ripped up, and there was a hole. I wanted a extra blanket and the young lady at the front desk told me it was gonna take her a while to find one as she had looked for one for a guest the other day there were no extra blankets because people stole them. The young lady at the front desk was nice enough however she was extremely hassled and it took 15 minutes of standing there ringing the bell on two occasions before anyone would appear at the front desk. Never would I recommend this hotel?

Great stay.

Wouldn’t stay again this hotel chain

It was a waste of money

Great rooms and comfortable beds

Clean room and comfortable beds

The staff and linens were great. The room was very musty and warm when we arrived. We tried to enjoy the pool. The exterior door to it was broken and stuck open. All but one of the loungers were broken and the pool was not clean. Ashley at the front desk offered to move us to a premium room at no charge but it smelled worse and was also hot. We returned in the evening and the room was cooler. The night was ok and quiet but overall not a great experience.

The hotel was conveniently located for the educational site we were visiting. The very young desk clerk was pleasant but slow during check in. The desk clerk did know the password to the business computer in the lobby and the general password didn't work on it. There are no towel bars in the bathroom. There are no drawers in the room. No additional clothes hangers nor another suitcase rack were available. Housekeeping was sporadic during our 5-day visit. Breakfast was monotonous but convenient. The lady working the breakfast room was pleasant and the room is large. The couches along the wall need shampooing.

Great place for the cost. Clean, friendly staff, good breakfast & workout room. Pet friendly. Would stay again! :)

Good breakfast but not the cleanest place. Elevator ceiling was half missing and our air conditioner unit was dripping water. Room was a funky smell. Staff was friendly!

Air conditioning inside the rooms and in the hall smells bad. AC Inside the room has mold on a blades. Probably old

N/A

Dirty chair in middle of room. Sheets were dirty. Case of water bottles opened and on counter. Desk staff was very nice and tried to fix the situation, but the next room they put us in had a roach walking across the bathroom floor. We will not be returning.

Nice friendly staff- easy check in. Clean room. Great stay for the pricing.

Excellent location close to stores and restaurants. Clean rooms, good breakfast, adequate parking and very nicestaff

Good price for the offering, room was spacious and clean. There is a small pool with a spa. Unfortunately we left some swimsuits behind in our bathroom and the staff were nearly impossible to get ahold of, and then both rude and dismissive of the issue. They claimed they were not on our room, when I know for a fact they are. I hope whomever on staff that helped themselves enjoys my three children’s swimsuits. :(

VERY SATISFIED WITH OUR ROOM.

Staff wasn’t overly helpful due to me booking by a third party

Very good

My AC didn't work. Fridge didn't work, I didn't book a handicap room yet I was given one. Shower nozzle sprayed water out on the sink so all my personal belongings were soaked. Overall the experience was horrible. I told the front desk about my issues they just down played it. Asked if I could switch rooms, wasn't an option. I travel work often and the location was great but other than that it wasn't a good stay. I most definitely wont be staying here again.

We could not have had a better experience. From the moment we arrived, everyone we encountered was extremely courteous and attentive. The room was perfect and we couldn’t have been happier. Thank you La Quinta staff. Perfection!

I would definitely stay here again.

Everything was great

Overall good stay. We had a minor issue at first no tv remotes and we had 2 tv’s but the staff was great at helping us right away to fix that! Only problem we really ran into all weekend.

The 2nd room still had a smell of animal urine and broken closet door. Workout was closed. No ice in ice machine.

The room was very clean really enjoyed staying there recommend that hotel

ok

Ashley was excellent and kind

The only 2 things I can say about this hotel is that the AC worked good and the beds were ok, that being said we will Never stay here again! The plug ins the bathroom didn’t works, nor did half of them in the room, the ice machine didn’t work either! When I called to the front desk to ask about the plug ins not works the guy at the desk said “what do you want me to do about it” after telling me it was late (10pm)and he couldn’t do anything, did I need to use them! REALLY!! I paid for the room right! We are in a hotel every weekend playing baseball, this hotel will start my do not stay again list!

Clean room, comfortable bed, very close to Texas Credit Union Event Center and grocery stores.

The gym was closed, the pool had bugs and there was a leak in the breakfast area.

Great place to stay

Traveled with 4 people in one room 2 beds only had 3 pillows per bed , I called the front desk and asked for extra pillows and was rudely told no, that 6 pillows was enough for 4 people .

Great place to stay ! Staff is extremely helpful. I’m a travel nurse and the really accommodated myself and my family.

No complaints

I was there for only one night but it was clean and everyone was nice. Comfy bed, clean bathroom. Good quality hotel.

also my last.

Nice location easy access to the main highway.

New hotel, but must have been put up quickly, not attending to details. Bathroom door didn’t shut due to being mis-hung. Grout dripped all over tub.