Hyatt Place Dallas/Allen

The staff is extremely friendly! They were more than helpful and welcoming during our stay. The breakfast is also one of the better hotel breakfasts I’ve had. 5 Stars!!!

Great place to stay

Rooms were clean and well maintained, spacious and comfortable. Front desk staff was fantastic and friendly to interact with. Breakfast was great and gave our group a great jumpstart to the day!

Staff was very friendly and helpful, the hotel lobby and rooms were clean and comfortable and breakfast was great!

Quick stop on roadtrip. Staff friendly and facility very clean.

The breakfast was average

A clean room, good shower and a nice breakfast. What more could you want

LOVED IT! Clean, convenient, great staff, delicious breakfast!

No microwave in the rooms is simply being cheap. Also, having to use a silly app and pay a minimum of $10 to use the washer and dryer one time. Why can't it simply be a coin-op machine like other hotels?

The best included breakfast I had in my hotels experience…

We stayed there before the room was clean. Breakfast was good. One of the elevators wasn’t working, but hopefully they’ll get that fixed soon. And they need more luggage carts. The bed was comfortable.

Cleanliness of the entire hotel including room

Great staff, room clean, poorly breakfast

Well maintained property, cleanliness above board as well as all amenities.

The staff was very helpful and friendly.

Great property. Large room. Good breakfast!

Good

There was not an ice machine availble in the buffet area. This was a big deal to me as I wanted to fill my travel mug but found no ice machine. The room was immaculately cleaned. The bathroom sliding door was stuck in the middle. It took some energy to get it open or closed. The staff was kind, gracious and attentive. I found the menu pricing for appetizers as high as a four star restaurant. You would be better off to Uber in appetizers if that is waht you want. Not a bad place, but good be better with these corrections.

I had called the front desk on a cleaning day and asked to tell housekeeping we only needed towels and the trash removed. I had it all in a pile by the door. The message didn't get sent to them.

All good

Clean room,staff very unprofessional breakfast good,very small outdoor pool

Fantastic breakfast! Multiple options. Nothing

Centrally located to what we needed, but also the property is beautiful and very quiet! Absolutely nothing

The staff was great, place was very clean & the breakfast was excellent every morning!

The pool area had no shade whatsoever. Other than that, it was good

Very clean and conveniently located No complaints

Close to what we needed. Easy access to highways…room was comfortable…..

The person in front at that time she needs to go home, they have to treat people better

It was a great quick stay. Our 3rd time staying here. Short a towel for it to be 5 of us, but the staff was quick to provide one.

Clean

Friendly and helpful staff, clean rooms with central air, and affordable!

Great location. Decent standard hotel breakfast. The bed in my room was comfortable. Unfortunately, no blankets for the sofa bed. The computer chair was uncomfortable and sinking in. No lotion provided.

Convenient location and friendly staff. Our water did not get hot enough but the room was fine for our one-night stay.

Me encanta este lugar, el desayuno muy completo, las habitaciones limpias, buena atención, te ayudan con tus inquietudes. Todo perfecto. Volveré pronto.

Property was clean but when I checked in on Friday night there was only 1 person on staff at the front desk.

I had good staff was very friendly and helpful

What can they improve ? Complimentary water in the room and to residents. Dallas is super hot in summer and water costs very little. Marriot does this for me

Overall it was a very good experience

Great stay.....

Awesome place

Great staff and very clean. Didn’t care for the room design. Unfortunately there was a power outage in the city and we had no electricity for quite awhile. Got very hot and had to feel our way to the bathroom but it wasn’t the hotel’s fault. I did think the room was overpriced

Great Place for a quick stay

Close access to freeway & restaurants. Clean / friendly staff

The housekeeping happens only every 5 days and they leave the room dirty and unclean . The gym was good enough and 24x7. Reception is not helpful and needs to be trained or replaced

Staff not helpful at times.

Ac did not work when we arrived went to the front desk with no problem they put us in a new room excellent service 😀

Corey at the front desk was awesome. He could not have been more friendly and helpful

Breakfast was great and the room was comfy.

Room was clean and large

Good

The breakfast was average and didn't live up to our expectations. The front desk staff was not very helpful or accommodating. When I explained that our room had not been serviced, there was no apology and no effort to send someone to clean it. We stayed for four days, and not once did housekeeping come to make the beds, empty the trash, replenish supplies, or check on our room. When I asked the front desk about it, I was told that rooms are not serviced until the third day. By then, it was already our third day, yet no one ever came. I had to go downstairs myself to get clean towels, and my family even had to take our own trash to the nearest trash can because it was never picked up. The hotel felt safe, but we experienced loud stomping from the room above us during the night. I reported it to the front desk, but there was no apology or follow-up. When you're traveling with your family and young children, it's a relief to come back to a clean room with the beds made, fresh towels, and the trash taken out. That simple level of service was completely missing during our stay. What was most disappointing is that this experience did not reflect the Hyatt brand or the level of hospitality we expected. After checking out, we stayed at another hotel that provided significantly better customer se

Pool was open broken on the back side but the manager was on top of it having a repair guy looking into fixing it

Breakfast

Best hotel

Air was not that cold but it was ok

Good stay. Everything was good (room, service, breakfast, parking and very convenient location by the highway).

The pool not in the best condition. The breakfast was not very good, the bacon after it was cooked it was served in a skillet in the grease. I have never stayed in a hotel that did that, even hotels that are considered not as good.

Friendly, helpful staff. Clean location.

Not having a microwave in the room was an inconvenience but I had a great stay.

Very close to the highway and loud. You can’t sleep inside the room. Noisy AC unit

Hotel was clean, easy check-in and check-out, friendly staff.

There was a huge roach in my room. When I told the front desk they didn’t seem to really mind, but did change my room.

The swimming pool was under repair. The breakfast was nice and the breakfast staff was very friendly.

Not a comfortable place to stay. The lobby area looks newly renovated, but the rooms are dated and the air conditioning barely works. I had to switch rooms due to how hot and stuffy mine was, and the second room wasn't much better. Thermostat adjustments do nothing, and you it feels even worse during summer in Texas.

Other than the pool being closed, everything was wonderful.

The pool was not available due to other guest damaging it. So I paid the price so my girls won't using it. They should have credit my bill since the pool was closed, Everything else was good.

Waking up to a foul odor coming from the restroom. It started slowly but continued to the point that we had to check out asap in order to breathe, no joke. We let the front desk know on our way out, disappointing stay

This was a perfectly acceptable place to stay for a one night event. Staff was lovely and very helpful.

Very well plan built and very clean Breakfast staff Very rude and disrespectful

We had a fantastic stay at Hyatt Place Dallas/Allen in Allen, Texas. The hotel strikes the perfect balance between modern comfort and convenience, with spacious, spotless rooms, a welcoming atmosphere, and staff who go out of their way to make you feel at home (Amanda). The complimentary breakfast was fresh and generous, the outdoor pool and 24-hour fitness center were great bonuses, and the location made it incredibly easy to reach shopping, dining (Roma Cuchina), and nearby attractions (Twin Creeks Golf). If you’re looking for a clean, stylish, and reliable place to stay in Allen, this hotel is an excellent choice.

Great place to stay!

Very good hotel in all aspects. The room was clean and comfortable, the staff were friendly, and the service was excellent. Spacious free parking. The free breakfast was not that great. Overall, I had a great stay and would recommend this hotel.

This was our first stay at Hyatt Place Dallas/Allen and we loved it. The facilities were clean and modern, the staff was very friendly and nice, the room was immaculate and comfortable, and the complimentary breakfast was yummy.

The breakfast was great. There was a decent selection of food available. The room was spacious and clean. The bed was a bit uncomfortable in that it was hard, but otherwise it was alright. There was a domestic dispute in adjacent rooms. There was loud music, screaming, and fighting. The families had toddlers with them and they were screaming scared, and quite frankly so was I. I called the front desk at 3 in the morning to report the incident but did not receive an answer. I called 911. The police arrived promptly. Horrible experience.

Very nice place

The rooms were very clean, the bathroom was spacious. Overall very quiet. We weren’t able to grab breakfast in the morning because we had hit the road but the bacon smelled so good. Breakfast is at 6:30am

Clean room

All was great

Very modern and clean. Amenitie were fine. My problem is that i was there 4 nights. My room was never serviced; i.e. trash never emptied, coffee replinished, towels changed, etc. Phone in room not connected to call front desk. Small things but made a big difference in my stay.

Location

Breakfast was average. Coffee could have been better. Coffee is only available during breakfast hours. Not all day like most other hotels. Staff at the night check in time was rude.

Clean and friendly staff. Even when the lights went out, them being so friendly helped me overlook that the power went out and the sockets were not working one morning

Clean room

The beds were reasonably comfortable, but that is where the good stops. There was a large amount of hair in the shower and also in our bed. I brought this to the attention of the front desk assistant. No kind of accommodation was provided or offered. The breakfast was almost terrible. I'm a Hilton Diamond Member and Hilton breakfast is much better. Furthermore, I don't know if they have a staffing issue or what, but I waited at the front desk twice for assistance with a couple of things and there was no one to be found. Then, another time, I called the front desk over a span of two hours only for the phone to ring and ring and ring.

Bed was very uncomfortable the room is heavily outdated bathroom needs remodeled. Breakfast was mediocre definitely not worth the price they charge per night

Parking was safe & easy, staff was nice & helpful, room was clean & comfortable

Nice clean room. Very average breakfast. Nice staff. Good value.

Great stay…,, comfy..great breakfast..awesome customer service

Great breakfast, clean rooms and property, good price

The staff Sat night

Roomy room, clean & welcoming. Breakfast was fresh & plentiful. Free parking is great. Well located north of Dallas. Off the freeway but insulated so noise not that noticeable in the lobby & in the room. 24 hour gym and small pool.

Good

N/A

The cleanliness of the facility. The breakfast. The nice staff.

Coffee was weak (light brown water), when I pointed it out I was met with combative remarks. Only on the weekend was the coffee made correctly (darker brown). Half-n-half was non-existent during the week, only put out on the weekend. Workout room was clean but only one towel all week, again weekend was fully stocked. Pool was out of order. As a World of Hyatt member I know the potential of this brand, this property needs improvement.

Very clean property. Was highly impressed. Staff was very nice. Breakfast was delicious

Way better than the Courtyard Marriott. Nice modern hotel with free breakfast. Also right off the entrance to the freeway to Dallas.

Clean and spacious room, professional and courteous staff, free spacious parking and complimentary breakfast. Had a great stay here with family also staying in several rooms as we were here from Los Angeles for a family wedding.

We liked the layout of the room, and it was very clean. The AC unit was quiet. The only thing that we didn't like was the EV charger. It charged us the rate that was more than double of the super charger.

The young lady that checked me in was very nice and informative about the surrounding area.

Bad noise from floor above until almost 0200

Nice clean rooms

Breakfast was ok but not great. Late night partier..I don’t know how people are placed in a hotel but this was not good

Beautiful

The staff was awesome, very clean room. It was a Pleasant stay

Nice room with comfortable beds, very friendly staff. Great location near everything we needed. Clean , quiet and well maintained.

Clean rooms

Clean room with good facilities. Close to restaurants and convenient check in process

The room was spotless and the facility was very clean. However there appears to be some water damage in areas that need to be repaired. Additionally I think guests should be notified that the rooms are cleaned every other day, but if they want the room freshened up they can call the front desk. Overall everyone was very kind and the facility is nice.

Very noisy from I75 ... would definitely not recommend this hotel

Road noise really loud, also room was missing all toiletries - tissues, lotion, cups, etc. fruit at breakfast was not fresh.

Flexible in room selection based on family needs, room and bathroom was clean. Heard they had breakfast no time to eat but it smelled amazing!

Staff was very friendly and helpful. Breakfast buffet was clean with a nice spread also tasty. Rooms and vicinity was clean with plenty of parking. Easy check in and check out.

Everything was absolutely amazing, super clean, and the staff was very

Good experience

Staff was super friendly. Hotel was super clean. Gym was small but very clean and had everything you needed.

It was ok. Clean but lots of construction. Also the staff had a hard time speaking English.

Rooms were very clean, quiet, and staff was great. Perfect location in Allen.

check in was very simple and quick. No complaints on room - very clean. Breakfast was a perfect combination of different options.

Friendly staff