Homewood Suites Dallas Allen

Staff was very courteous and accommodating. For the most part, the facility was clean. However, return air vents were dirty and the elevator floor was sticky. Fragrance is pumped into hotel rooms through the ventilation system which, if you have allergies, is problematic. Also, you are charged a daily parking recovery fee and a tax thereon. This is not a parking garage. It is surface parking around the facility! I guess shopping centers will be next to charge a "parking recovery fee."

Loved the breakfast buffet options, yummy and healthy! Gym was great because running outside wasn’t an option since weather was too hot.

Staff sent a text every couple of days to see how we we're doing and if there was anything they could do to improve our stay!! They are really trying hard to make improvements. The pool was great and the breakfast was great, even had gluten free options. Hot breakfast meats were different every day. You had to call down to get housekeeping every couple of days. They did bare minimum.

The rooms were nice, clean, and spacious. However, the breakfast was not very good and there weren’t many options to choose from. We would have loved to have waffles for the kids, but they didn’t have a waffle maker available. The pool was also quite dirty, and we even found a baby’s diaper in it, which was very concerning.

Later, we were informed that the real issue was a significant shortage of housekeeping staff, which left insufficient time to prepare rooms. What was particularly disappointing was the response we received from the hotel staff. Instead of offering a sincere apology, we were told that some guests check in as late as midnight and that a 5:00 PM check-in was therefore “not that bad.” This response showed very little understanding of the inconvenience caused to our family. We also booked and paid for a room with the reasonable expectation that it would be available at the advertised check-in time. If a guest were unable to pay the full room rate on time, it would not be considered acceptable for them to simply pay less. By the same logic, it is difficult to understand why the hotel would not be held accountable for failing to provide the room at the promised time. Furthermore, the advertised housekeeping schedule of service every other day was not followed during our stay, apparently due to the same staffing shortage.

Breakfast was pretty bad, bedding was atrocious, and they didn't clean the room (we left the room at 11:30 am) when they were supposed to.

Room was clean and I mean smelled clean compared to others. Pool was clean and not crowded at all. Breakfast was eh but Orher than that enjoyable stay for 4 days.

Rooms are large. Our group of three each had a bed of our own with the sofa bed. Could use a few more kitchen utensils and DISH SOAP

I stayed for several weeks. They would clean my room every 4 or 5 days after I would complain and throw my own trash out and get my own clean towels every night. Ridiculous for how much money I spent.

Outstanding roms and service

Staff has been great and accommodating!

Our stay was good. The whole hotel smells like mildew and I constantly had to use my inhaler. The housekeepers were very nice and bright

We were very satisfied overall with everything at the hotel clean room. Staff was nice. Breakfast was good. Only thing I have a complaint was the eggs were runny. Everything else was great.

Clean room and upgraded to a suite which was very nice, staff very helpful and friendly, breakfast was okay not my favorite, pool was nice, gym was good, had snacks to but if needed and close by a lot of restaurants and stores really convenient.

Clean room

We have stayed at this Hollywood Suites for several years while visiting family in the area. Always pleased with the room and healthy choices at breakfast.

the breakfast was great.

Check in time is 3pm. We arrived at 4:30. Upon arriving, there was no one at the front desk for at least 5 minutes. Finally someone came out. We were told our room was not ready. She called the cleaning staff twice and got no response. She said. I’ll be right back. She was gone for a good 15-20 minutes. Once she came back she checked us in. Upon arrival we were already weary from traveling so we were not satisfied with the service.

Room service took quite a while to answer requests but other than that it was nice. Pool was heated at night somewhat, but hot tub was nice. Peloton in the gym!

Breakfast was ok. Staff not friendly, room had a smell, bed linens awful. First and last time here.

As a member of Hilton I am extremely disappointed in the experience I had at this hotel. From the initial interaction with the front desk agent with the entire morning staff, every staff member was rude and dismissive except for the Assistant GM and the lady that works the night shift. Upon arrival the first room we were given was not clean at all, there were nails on the dresser, hair all over the bathroom sink and the shower, bugs in the sink and on the walls, smelly hallways etc. and when asked for a room replacement we were met with attitude as if our request was an inconvenience. Along with these requests, we asked for a room clean service twice and did not receive it, which means for the entire duration of our stay our room was not cleaned or refreshed and our stay was a total of 3 nights. Overall, I would not recommend staying in this hotel. For reasons like not polite staffing, insufficient cleanliness, and the conditions of the hotel.

Our room had mold. The floor was extremely dirty.

Usually bottled water is free and we were surprised to find out that there was a charge for it. We were given a couple bottles complimentary when we checked in but they tried to charge us for any others. Room was clean and comfortable, housekeeping was hit and Miss. one day they called us saying “the maid is outside your room we want to clean” and another day we returned after 6 to a room that hadn’t been made up. If you stay here over the weekend be advised they don’t offer housekeeping on weekends. Breakfast was ok, about what you’d expect. Lastly I used the fitness center while I was here and the two of the exercise machines were out of order. I wouldn’t mind staying here again but with so many minor issues I might look around for other options.

It was ok

Very good & friendly ❤️

Even after requesting for room service because they didn’t do it for almost 8 days it took more than a day for them to come and clean. Need to ensure we inform them about room service

The staff was great. We loved Ms. Tammi

Early check in and staff was always helpful

Property location excellent. Close to restaurants and across the street from I 75 quiet and nice neighborhood. Felt very safe there. Lobby is beautiful and was greeted by front desk lady named Fleur. Elise elevator was prompt and room was very large and super clean never woke up in time to try the breakfast water pressure and shower very good . Even though there was only one elevator, it was always very prompt and also very large would give this facility five stars and would definitely recommend it.

Affordable, clean and convenient.

We enjoyed our stay it was great, I just wish room got cleaned more often mainly the trash being taken out of the room.

Drove 6 hours from Odessa to Allen just to be told as we walked into the hotel that the room booking had been canceled earlier that morning, we got there at around 10:45 pm, and that the hotel had failed to call or email to notify about the cancelation. Ended up having to hunt down another room somewhere else at almost 11 at night with 2 young children, and needing to be up early for one of the children to compete with taekwondo. WILL NEVER BOOK ANOTHER ROOM AT THIS HOTEL.

Loved this hotel. The room was like an apt. Spacious with a full kitchen including a Dishwasher!! Great location and breakfast

Great location, good breakfast

There were no kitchen utensils. Not even the basic ones for reheating. The reception routed me to the room service, and I never heard back from them.

Rooms are advertised as being cleaned every other day. Ours was cleaned only once, on Friday. When we arrived, we didn’t have enough clean towels, so we picked up extras Friday morning. Unfortunately, during the one and only cleaning, housekeeping removed all of the clean towels from the bathroom without replacing them — so we had to go back down and request more again that same night. By Sunday, with no additional service, we were out of toilet paper, low on towels, and it was clear that cleanliness and upkeep were not a priority. To make matters worse, the bedroom doorknob literally fell off in my daughter’s hand. That is a basic maintenance issue that should never happen in a hotel room. The website also lists a restaurant as an amenity. There is no restaurant on-site, which was misleading when booking. While I can’t definitively prove the cause, Friday morning after sleeping in the bed and using the pillows, I developed pink eye and had to visit urgent care Sat for prescription drops. Given the lack of cleaning and overall condition of the room, this was concerning. By Sunday evening, the experience had become frustrating enough that we decided to check out early and stay elsewhere for our final night. I informed the front desk, and they said they would “take care of it,” but nothing was processed. I still had to formally check out through the app on Monday when prompted.

The suite was large, clean and the beds were firm. I could not have asked for more.

We were in Allen for sport competition. Athletes have very early morning, 6 am. schedules. Wished that the breakfast time started earlier than 7am.

All was great, breakfast was very good. Only thing was the shower gel was empty.

Staff was great. Breakfast was ok- room/carpet was damp and has a little bit of a smell to it.

This property is old and in need of updates. The carpet in my room was stained, and overall the property looks worn. The microwave in my room died while I was there, and the kitchen was minimally stocked - no dish towels or dish soap, only dishwasher tablets. The breakfast served in the lobby was not great. There were hot food items, and a large selection, but it was not good, other than the waffles, which were fine. The fitness center was in good working order, but there was only one treadmill and one of each machine. The water cooler in the fitness room was not in good working order, and there was nowhere else to fill water bottles. Beds in the room were hard, and the couch in both my room and my friends' were saggy in the middle and uncomfortable.

No

The room was super clean and the staff was incredible!

Location, Room, Bed and walkin shower. na

Spacious and clean room. Love the kitchen! Easy check-in with friendly staff! Thanks!

Breakfast was great. Check in was quick and staff was friendly. Room was clean and quiet! I did not know about the ( burger)event that was happening ahead of time and made plans elsewhere. Would have liked to know that it was happening ahead of time. Next time I will definitely ask during reservation!

Did not have breakfast. Location was perfect. Would definitely stay here again. NA

It was convenient.

The room was spacious and just what we needed. Staff was very friendly.

Nice room. Great location. Everything we expected!

Rooms were clean and spacious. Property and area was quiet and I had no issues with my stay

3d

Staff was good though and room was good.

The breakfast offered surpassed my expectations and the staff were friendly and very helpful.

Yes breakfast was excellent. Hot tub was warm and relaxing.

Loved this place! Cozy room, helpful staff, and everything was close by.

Lovely hotel. The staff were incredibly friendly and welcoming. The space was inviting and a great breakfast

Nothing

Breakfast was ok I actually like this Hotel. My only complaint was paying to park. I felt like that’s nickel and diming the guest

Very nice hotel and staff. Very clean and immaculately maintained.

My family had a very pleasant and comfortable stay.

Really enjoyed the stay! Great options for entertainment, tons of indoor and outdoor activities, very clean, comfortable beds, tvs everywhere!

Cleanliness and staff. The follow up just to make sure we didn’t need anything or just to make sure we were pleased with our stay.

I like the whole facility and the staff was super nice and the breakfast was good They need two waffle makers not one

Clean room, loved the kitchen, amenities and the staff was great!

Very clean & friendly staff.

It would be nice if there are instructions on how to use the thermostat. We could not get the thermostat to run heat.

It was quite and nice There was nothing it didn’t like about the place I liked it

Everything was great. Our room was comfortable. It was clean. Breakfast was good. The only thing that I had a problem with was the staff they weren’t mean, but they weren’t like welcoming.

My room felt fresh and clean.

Lady at front desk was awesome. Very good at her job!

Given the wrong room when we arrived, overcharged for our room and why on earth do you charge for parking when we’re staying at YOUR hotel. We were not informed there was a parking fee at all. Room key didn’t work when we went to our room after breakfast one morning and our room was the absolute furthest from the main desk so we had to walk back down the football field length of a hall way you have to get it fixed and my husband has limited ability to walk with his back being messed up. That was the whole reason for our visit to this area in the first place.

Friendliness of the staff, good breakfast

I guess I didn’t read the amenities but the kitchen and separate living area were a wonderful surprise. Place was clean and the free breakfast had a lot of variety.

The staff was wonderful and the room was spotless. What stood out to me was the extras at breakfast. It's the little touches that sets them apart. They offered tortillas,sourcream and salsa and a few items to add to the waffles. It was also very clean and well attended.

Very nice

The bed comfortable and bathroom roomy. Nice breakfast

Clean room, staff was really friendly, breakfast was great!

The front desk person was very welcoming, and the rooms are just perfect for what I need

Excellent Room with kitchen! Great breakfast too. Staff helpful and awesome!

Was very pleased with the room and staff

This hotel is beautiful but it isnt run very well. The staff at the desk are not hospitable, when you need help, they look at you wirh annoyance and act as if you are a peasant. The rooms are very nice ald spacious. Unfortunately our room had dirty sheets with blood spots on them, food in the fridge and the dishwasher was in use. The hot water is cold at night and the wifi is spotty. I tried contactingthe manager but he/she never returned my phone calls. We had initially planned on staying for 3 weeks but after our terrible experience, we are moving after 1 week there.

Clean room and staff

Room was nice & spacious. Very clean. The full size fridge & dishwasher was a great help.

Clean room, friendly staff specially the morning ladies putting the breakfast

The situation escalated to the point where we were told we needed to leave immediately. Staff made concerning statements about contacting authorities regarding our dog, which caused significant distress to my family. My wife became so anxious from the confrontational interactions that we left under duress, fearing for our pet's safety. We also noticed inconsistent policy enforcement. The property advertises as smoke-free, yet our neighbor smoked daily without any staff intervention—a notable contrast to how strictly our situation was handled. I strongly advise pet owners to carefully verify current pet policies and ask specific questions before booking. The "pet-friendly" designation did not match our experience, and the treatment we received was unacceptable.

The location. The cleanliness. The mattress was surprisingly comfortable. When I made coffee in the room and I opened both creamers they were spoiled curdled. The sofa was worn that when I sat on it , it was like sitting on the floor. I was surprised that the tv was not a smart tv so that I could use my apps.

Easy check in, comfortable, and clean!

The only complaint was the hot tub did not heat up at all. That was something we wanted to do was go to the hot tub.

Breakfast was very good. Quiet room. Having ethernet was a bonus. Nice and helpful staff. Comfortable bed. Charging for parking in an area like this is beyond chintzy and stupid. Sofa is too old and needs to be replaced. The fitness room lacks a universal weight machine. Slow internet. Kitchenette should have four of each eating item.

Very kid friendy

The breakfast was not as good as before. The scrambled eggs were runny.

Really great hotel! We enjoyed our stay!

Great location and easy access in/out

Extremely clean, friendly staff and helpful.

Homey, and that's what i wanted since I was staying 3 weeks. :)

Pet-friendly, family-friendly and clean rooms. Front desk staff was great and accommodating with all our needs. House cleaning staff was great also. Ask and you receive.

Good location, pretty pool, room size was great. Towels at the front desk for the pool. Very kind staff and patient guests. Pool had toilet paper floating around, leaves floating all over, really dirty. The upstairs 2nd floor hallway was smelly and hot and right out of The Shining. Not enough towels for the amount people we booked in the room.

I don't like that they charge you a per day parking fee. There is no benefit from paying the fee. No security, no private parking.

Nice sized rooms. Older property. Room service requires a request from front desk. No housekeeping on weekends. Good value for money. Good location.

Great place! We will definitely stay here again!

Staff was always polite, but couldn't seem to do a lot.

There was a small issue when I arrived. My room was accidentally checked in with another family. No biggie the lady at the front desk took care of it. Later that night though I did receive a phone call after 10pm asking to come down to the desk to sort things out. I guess the lady thought she called the other family.

Ok

The customer service needs improvement

The stay was good. Nearby all the events that I was part of for the weekend. Water on point gets hot fast. Customer service was great. Very spacious a home away from home.

The breakfast was good. The room condition was ghetto. The headboard was falling apart. The kitchen was nasty. The wallpaper was literally hanging off the wall. The curtains in the bedroom were only shears so light flooded in the room from the street and highway all night long the room had a horrible smell. The sofa was something they may have found in the trash.

It was very nice room and was clean. Needed more trash cans in the room. It could also use a little bit of an update, but otherwise no complaints! Would stay there again.

Cleaning schedule was not daily. It was once every 3 days. Cleaning occurred only after customer requested it

It was ok. The pool was nice, food was good. Room was ok. Elevator and hallways were hot. Gym was decent.

Bunk bed is very stinky and no humans can sleep on it.

A little old, but excellent service, excellent cleaness

One of the best suites I’ve stayed in.

Clean and happy people

It was just OK at best.

My wife and I have stayed in Homewood Suites in the DFW area off an on over the past six months. Above all, this is by far the best one we have stayed in. The living area in the King Suite was fairly sizeable and it included a dining and separate work table where I could set up my laptop. The breakfast was good and the staff were helpful

This hotel was great for our family for a baseball tournament. I loved having a full size fridge. Our room was warm, but they were able to reset the a/c and they also provided 2 fans. Also, smoke detector battery started beeping and they handled it very quickly.

Property was well maintained very clean.

The only negative point was the pool - it was very small, and for the first three days, the water wasn't clean.

It was very quiet. The shower was great.