Holiday Inn Express & Suites Dallas NE - Allen by IHG

Very clean affordable pricing clean rooms great choice on breakfast and wonderful staff the Best !! Only one washer and one dryer it was a big Group of soccer players who need to wait for they’re turn but nothing major all good I waited patiently for my turn

Exceptional

The bathroom door lock was broken, and there were ants and cockroaches in the room. The staff was good, but the property itself is not.

This was one of the most disappointing hotel stays my family has experienced. We arrived around 11 PM after a 5-hour drive with our 8-year-old daughter and 1-year-old son. The lobby smelled strongly of marijuana. I reported it to the front desk and contacted Expedia at 11:30 PM; they documented the complaint and notified the manager. The first room was unacceptable. The bathroom had significant rust/corrosion, blackened and deteriorated caulking, damaged surfaces, and areas that appeared to have mold/mildew, as shown in the photos. The carpet was extremely dirty and sticky. After our daughter walked barefoot on it, her feet were visibly brown/black from dirt and residue. The next morning, staff refused to refund the night or cancel our second night. We were moved to another room that was only slightly better. The second room had an ant problem. After our 1-year-old dropped a tiny piece of cookie, an entire trail/cluster of ants gathered around it within about 10 minutes. After a long drive with two young children, dealing with marijuana odor, poor cleanliness, deteriorated bathroom conditions, filthy carpet, ants, and an unwillingness to provide a reasonable resolution was extremely disappointing. This was a serious cleanliness, maintenance, pest-control, and customer-service failure. I would not recommend this hotel, especially for families.

Everything Everything

Exceptional

The refrigerator was frozen up and not working. When we came into the room there was a half dead roach on the bathroom floor.

The front desk staff was very friendly and helpful. The property itself is rundown and dingy - the carpet could use a refresh as well as the restrooms updated. The shower and tub were stained and had mildew growing on the tile. I believe this is a very old property, not what I expected from an IHG property. I’ve stayed at others that were much nicer and newer.

The shower and tub were very outdated, TV did not work, the AC unit was very loud and rattled all night. Because it was so hot outside, we couldn't turn it off.

Both TV's in the room are non functional, setting tap to get hot water is tricky, lot of noise from the room above. Breakfast is worst. Parking and staff are only good in this hotel rest all are terrible

The ac was not really cold. And we could hear people running above us all night

Unfortunately, holiday Inn , has dropped the level. Still OK place to stay for one night , but very plain room . Super basic breakfast, So, they say they offer free breakfast , but because of l9w quality always have to go somewhere else for breakfast.

Disgusting, smelled like black mold. Couldn’t even see out of the windows. We had two rooms and both were terrible, this is obviously long term housing for several people.

Good

Nice facility, clean and modern. Solid breakfast, friendly and helpful staff. Top notch Holidy Inn.

Dirty, in disrepair

This facility is fantastic location, great staff, the rooms are clean and cool in the hot weather. The breakfast is very good and the help will get anything needed

Exceptional

Location is great. Property needs some love starting to show it’s age

The longer I stay, the stay seems a little be rude

Clean well maintained breakfast was descent

Nothing The shower and the smell of the room

Service and cleanliness

Nothing The shower and the smell of the room

Friendly staff Wear and tear showed

Friendly staff Wear and tear showed

The location was great. The breakfast was good. The hotel itself is in need of major repairs during our stay water was pouring in from the ceilings in multiple areas as well as windows. The room we stayed in had a mildew/must smell. The room was equipped with small pool towels ,the beds were comfortable and overall we made the best of it.

Very good

Exceptional

Average budget hotel despite the previous reviews. Staff was friendly and attentive. The breakfast was the bare minimum in terms of the usual buffet breakfast; no yogurt, fruit limited to oranges.

Pool area could use a little upgrade.

Very friendly staff. Nice clean large rooms. Pool area could use a little upgrade.

Room very nice and clean staff well mannered and helpful.

Left too early to try it

Good coffee!

Brea

Unfortunately, the pool wasn't available all 8 days of my stay.

Shower/tub/jacuzzi desperately needed attention. Slip mat had black mold and surface area around it needed pressure washing to remove caked on dirt/grime. Room had a funky sweat smell and needed airing out. Tissue box ran out of tissue after 4 times blowing my nose. Bathroom wall edges had some rust spots and badly in need of fixing.

.

Pool not open due to season-weather

Friendly staff, clean rooms, accessible parking lots

everything was good except there was a loud knocking noise all night

Well maintained property. Rooms just need larger TVs. Clean breakfast buffet.

It was but could cooked a little longer

Parking was great, even for my big truck. Plenty of room. Room was super clean, a/c kept us nice & cool. Had real soap in the bathroom. None of those slimy little bars, there was Dove liquid soap for shower & hand washing.

Got the room on short notice. GREAT and comfortable after a long day of travel and amusement park fun. Clean, convenient, affordable price; great breakfast as well. Would gladly do again.

Everything was really good 👍 😌

Yes!

Breakfast area staff: great customer service for being accommodating of multiple simultaneous guest concerns.

Clean and wonderful breakfast

The room was very clean and in great condition. The staff was courteous and service-oriented.

Nothing fancy but good value and friendly staff.

WiFi and hot water

The first room I was given was not made up. I went back to front desk and they graciously moved me to a canceled “king” room.

Fresh and suitable

Interior needs updating. Third floor hallway needs to be redone or fresh painted might help. The room 304 bed mattress is old and uneven.

The water in the bathroom was so cold. And Turing a cold spell, I would hope it would be warmer. It was slightly warm…I got out cold.

Good

Very clean

Clean room and good breakfast

Everything was as expected

Yes and Yes.

The room was clean, the staff members were kind ans courteous, the breakfast was very good with lots of choices..

Room was very spacious and clean. Breakfast was repetative, but overall the stay was great.

Floor and sofa were dirty.White stain on sofa, orange stains on floor.

The room with the jetted tub was the reason I stayed at this hotel. So relaxing.

Yes.

Then when I had paid for the room until 11AM - housekeeping was knocking on my door at 10:30 for me to leave the room.

Everything was excellent

Excelbt place!

The good thing is that they did offer a different room and it was better.

Very Rude Manager! Untrained; my 4-day stay was a terrible and inconvenient experience and will NEVER stay at a Holiday Inn at that location again!!! Tried to voiced my concerns and inconvenience to the manager on duty and she wouldn’t let me speak but threatened to call police because i complained of the bad experience. Made multiple complaints for help through out my stay and was never helped. One of the staff did come to my room to try and said he couldn't and that the manager will try to get maintenance the next day and couldn't relocate me because it was already late. Horrible experience and plan to follow up to the top owners at this hotel to address my bad experience. Very humiliating experience from this RUDE and insensitive lady claiming to be the manager. Even tri d to discourage me from call IHG corporate saying they are independent franchise. I plan to see this situation remedied or address. A customer complains and you threat call police! I need answers

Just old & smelly. It is fine but overpriced.

Clean

The AC is set at a really cold temp. The room had a musky smell to it. We thought it was a smokers room due to smell but the front desk reassured is it was not. Maybe just old carpet.

Clean room, great beds and the great room overall

It just felt low budged. Staff was nice but facilities felt dated.

It was a ok. Nothing to write home about.

Ok

Last minute trip for baseball, upon arriving our room only had 2 towels available for a room that sleeps 4. When i asked the next morning they said they were out of towels and that i could bring my dirty ones for them to wash…I almost felt i needed to go buy my own towels just to have enough for the 4 days we were going to be there. I have never been at a hotel where they had NO MORE towels (morning or night) the bathroom door would not lock, all the metal fixtures had rust stains, bathroom had mildew or moldy stains. The water didn’t get very hot and if i did it wouldn’t last long. Our tv remote had tape to help keep the batteries in. Some of our plugs did not work for all of our phones ect. Parking is very limited, i had to park at the restaurants in front of the hotel.The upside was it was very quiet area, close to most things. Overall it was ok for a quick stay but I wouldn’t recommend for 2 or more days if dingy is something you dont like.

Spacious room and Good Breakfast

They could’ve done many things to alleviate a very difficult situation Instead, they did very little.

Even though we only stayed for one night, our experience was great! The hotel is clean, quiet, we enjoyed our room and our kids did as well. Breakfast was good and the staff treated us very well from the receptionist up to the staff in charge of the breakfast and area. Totally recommend this hotel and will definitely use again when back in the area!!!

No one at front desk when arrived to check in around 8 pm. Waited at least 10 minutes and by then 4 other couples had arrived and also waiting to check in. Eventually a staff member showed up and said he had been fixing a television.

Everything was convenient

The overall stay was good. Bathroom is not as clean. If the shower is on, the tap is still on. No air vents in the bathroom. Bathtub is old and can be replaced. Breakfast options are same everyday, limited options for vegetarians.

Place was a bit run down. Found a large roach in my room the last morning I was there.

Room needs paint on the door and bulbs in the ceiling fixture by the door. Room had a dirty towel on the floor and a black hair in the tub. No vent in the bathroom.

Overall, the staff & outside facility was good, but the working condition on the inside was all good. The room we stayed in the drainage in the bathtub was very slow. The tub was filling up fast while showering due to very poor drainage.

Overall a decent hotel. It had dirty windows, horrible orange juice, unexciting breakfast, so-so shower. Otherwise, the hotel was a typical Holiday Inn express. Bedding and furniture were decent. The TV's didn't have close caption.

Overall no issues but room service only cleaned our room once during our 4 night stay.

All of the staff was friendly and very helpful love the 2 room suite very spacious and jacuzzi tub was amazing. Best hotel bed ever

It could use some fixing and it would be better.

Very comfy beds!

I booked a 2 queen suite for a family of 5 and I arrived around 6 pm and they told me then they had no suites available for us. We had to cram in 2 queen bed and the shower was dirty and no hot water.

I had the worst experience. The hotel made an error on my booking and checked me out a day early. By checked out they went into my room and put all of my stuff in garbage bags including my suits and computer. I would offer grace is they had tried to contract me multiple times. This was not the case.

The property itself is better.than average though closest dining is an Arby's. There used to be an on the border franchise but based on the note on the door the owners were evicted. Mostly fast food type places nearby. Traffic patterns nearby can be defined as chaotic. I stayed twice in a ten day period, once on the way to Galvaston and once back to home. A tuesday night stay was only 72 dollars and can recommend at that price. The Friday stay was double that for the same kind of room so wouldn't recommend at the higher cost point. Plus side room was clean, wrll stocked sundries shop, has a fitness center however pol is closed in the wintet. Friendly staff, just an inconvient location so wouldn't recommend for a vacation but for passing through is acceptable.

Nice front desk welcome and clean looking facility

It's meh. Bureau drawers wouldn't stay shut. Building seems slightly unlevel. Water takes a long time to get hot.

Wasn’t the best of stay but it was okay and quiet we forgot our tooth brush the receptionist told us we couldn’t request anymore tooth brushes when we only requested them one day they are throw away use one time toothbrush why would we use the same one everyday

Clean

The lady in front desk she is awesome

Wonderfully comfortable bed. Hot breakfast better than the standard fare.

It was difficult to get from the expressway to the property. But the location of the property being close to the expressway was what I wanted/needed.

This was a very clean a spacious property. I had an issue with the TV not working; it was remedied quickly by capable front desk staff. The most disruptive issue was intermittent flushing of the toilet. Sometimes it would flush and sometimes it would not.

The breakfast was missing basic essentials no cinnamon rolls ! No oatmeal toppings. The stay was okay. I am kind of disappointed because we stayed to bring in New Years

Didn’t have a bathroom towel at front desk so I received pool towel for to use for a day which was a little disappointing other than that very nice place that is clean and comfortable.

The room was very clean and modern. My only negatives were the topper on the bed was too soft and the walls around the bathrooms need more insulation. It sounded like the rooms next to us were using our shower.

Everyone was courteous

not burnishing the brand of Holiday Inn with this hotel

Clean room. No decaf coffee in room or at breakfast. Both room keys failed. Would not extend checkout for 1 hour.

This was definitely a budget hotel. The room was adequately clean the bed not particularly comfortable for one night stay it was fine. Probably would not stay there again.

Nothing to add.

Bathroom vent fan did not work, causing it to be damp and dank. The juice was watered down.

Lovely hotel with convenient location and near to dining and shopping venues. Breakfast is superb.

Housekeeping came to our room took dirty towels but left all the trash we had gathered for them.

The breakfast

Property was OK other than the bathroom wasn’t clean property. There was someone else’s hair on floor door and bathtub.

Staff was helpful and friendly

Bathroom door would not close. There was a mark on bed. Shower faucet was loose. Towels were not completely dry. It was below one start hotel. I asked them to change the room which they did but 2nd room was not much different that first one. Everytime I enter the room, there is this bad smell. This was the worst hotel I ever stayed. I have stayed at Holiday Inn before and really loved their breakfast but it was nothing like that here. Nothing. I am never coming back to this place and will let my circle know to watch out for this kind of places. They were very cheap in taking care of the property.