Hilton Garden Inn Dallas-Allen

Clean, staff nice

Room was very clean and welcoming

Quiet place and decent food

Great stay, frontn desk was responsive and checked in during stay

Soft bed

Superb

Not amazing, you have to pay for breakfast and water. Staff was okay but system went down and they didn’t know what to do

Superb

Air conditioner did not work great. Had a bit of an issue getting checked in but overall not bad.

Good location and the facility was clean. Air conditioner did not work great. Had a bit of an issue getting checked in but overall not bad.

Everything was satisfactory but maintenance in the 3 days I was there never showed up to repair refrigerator in room after I spoke to both day shift and night shift front desk personnel.

The hallways were dirty and there was a dying rat on the poolside. My wife went in and told the lady at the front desk about it and she sent maintenance out to get it. It got away from him but it was bleeding on the poolside so the maintenance person dipped a rag in and out of the pool to clean the blood off. That was when we decided to leave. We were there about an hour when all of that happened and we decided to leave and go to another hotel.

We didn’t stay. The hallways were dirty and there was a dying rat on the poolside. My wife went in and told the lady at the front desk about it and she sent maintenance out to get it. It got away from him but it was bleeding on the poolside so the maintenance person dipped a rag in and out of the pool to clean the blood off. That was when we decided to leave. We were there about an hour when all of that happened and we decided to leave and go to another hotel.

Great stay, and easy check in and checkout. Breakfast and staff was 10/10

All good

The toilet bowl needed maintenance.

Never ate there. My stay was fine, very clean and comfortable. Just now received this final note and was charged $6.00 for in-room water. Not sure what that means. I did not drink any of the bottled water that was available for $3.00 each. So I have no clue as to why I was charged for that. Otherwise, the hotel was very nice in every other way.

Never ate there. My stay was fine, very clean and comfortable. Just now received this final note and was charged $6.00 for in-room water. Not sure what that means. I did not drink any of the bottled water that was available for $3.00 each. So I have no clue as to why I was charged for that. Otherwise, the hotel was very nice in every other way.

The shower water pressure was terrible almost not strong enough to wash the soap of your body. Also you could feel the springs in the mattress. I won’t be back to this location

👍

Clean room

Clean rooms and spacious!

Great locationn/a

Great locationn/a

Close to things I needed

the pool closed before the fireworks were over and we wanted to swim

the pool closed before the fireworks were over and we wanted to swim

It is at a great location clean great staff we like it a lot

Good

Was in a good location. With lots of shopping and restaurants close by. Easy to get to. The second day we were there the guy at the desk brought us clean towels and raised our curtains. Was a very nice guy The room was very clean. Air conditioner worked very well We stayed 2 nights. My husband has a medical condition and made a mess in the bathroom. Had to use all the towels Asked the front desk clerk if we could get the bathroom cleaned and fresh towels. She said no. Would only clean every other day We are senior citizens and the blinds weren’t broken we also asked for someone to open the blinds so we could see in the morning. None of these things were done when we got back to our room around 10:00pm But luckily the night front desk clerk came to our rescue ?

Was in a good location. With lots of shopping and restaurants close by. Easy to get to. The second day we were there the guy at the desk brought us clean towels and raised our curtains. Was a very nice guy The room was very clean. Air conditioner worked very well We stayed 2 nights. My husband has a medical condition and made a mess in the bathroom. Had to use all the towels Asked the front desk clerk if we could get the bathroom cleaned and fresh towels. She said no. Would only clean every other day We are senior citizens and the blinds weren’t broken we also asked for someone to open the blinds so we could see in the morning. None of these things were done when we got back to our room around 10:00pm But luckily the night front desk clerk came to our rescue

Superb

It was clean well kept the desk staff was extremely helpful and caring it was a great day we have already rebooked for our next trip

The weekend was graduation and only one elevator worked

The weekend was graduation and...

Rug in room, no shampoo

Room was clean great location

Clean room

Overall well maintained and clean property. No free breakfast and no room service.

Everything was excellent!

Only one elevator was working causing much waiting and pool was closed

I didn’t like the fact that the faucets were loose the bathroom door had a big hole in it and the crack of the shower was dirty I didn’t like the fact that someone had tampered with our door knobs a couple of night (they Might have been drunk ) however making the door knob loose and the next door to us was extremely loud the whole time we was there.

I stay here every time the Dallas card show goes on. Great staff and very helpful.

Good overnight stay.

Love this place

Nice place

Good room

Would have been nice to know ahead of time that the pool and hot tub were closed for renovations and have been for over a month now. The whole reason we chose this hotel over others in the area was because it stated there was a pool and hot tub available. Bed was hard and uncomfortable. The hotel itself was clean and well kept however you could hear the traffic on the highway all night. Staff was friendly.

Loved the hotel, they made room for us, Ambucs!

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Loved the location. Could walk over to coffee and shopping. Quick access to highway.

I booked this hotel because of the hot tub and it was not operating during my stay. Very disappointed. Only one elevator worked, and the Wi-Fi was slow.

Great Staff!

We have a reservation for Saturday , the dest person have us wait one hour and 3 minutes before we got the rooms , but while we was waiting several families came and didn’t wait like us , when we finally got the rooms they wasn’t clean and have a cigarette smell for one of them , I’m not sure if it was our skin color or what was the problem

Great staff and Nice room. Front rooms are very noisy. Ask for back rooms away from highway. Only one of the two elevators we’re working creating issues during rush times. Also the pool is being repaired yet website fails to mention this fact.

Everything was nice and clean except the bed that we found a piece of hair under the pillow y’all need to check every time you get your room other than that the hotel is very clean and the service is very good

Nice quiet and quaint

16.00 for breakfast isn’t much, but it’s the same stale food that any other hotel has complimentary. Bottled water in your room has to be charged unlike most other hotel chains. Pools were under construction, so maybe free water for the inconvenience would be an idea. I made a mental note to stay at Marriotts again.

Wonderful place great location helpful staff

Hotel was nice but little to no hot water.

Always enjoy my stay there.

Love the amenities and comfort of the room and hotel.

Good location, breakfast not worth paying for. Clean and nice staff

I had a mixed experience during my stay. The room and bathroom were clean overall, which I appreciated. However, the bath towels were not in good condition—two of them had visible stains. I took photos and brought this to the attention of the front desk when I checked out, but unfortunately, my concern was not addressed.

Everything was great

didn't check the bar

Room was clean, snack room was great, beds were comfortable, staff was friendly and made my kids comfortable.

Horrible hotel!!! Ratings should be much worse than what is listed. Do not stay here. Our room had bedbugs that came out at night. Comforter was stained. Sheets were dirty. Extremely rude staff!! Please avoid!!!

Thank you again

You will still have to pay for breakfast even if you purchase the prepaid meal plan.

Great stay overall!

Felt safe there.

Nice

Excellent stay.

excellent staff

Communication

The toilet in our room was broken. The tank wouldn’t Ill and water pipe was leaking all over the floor. Front desk was notified via a call because the chat function is only available during certain hours. Front desk informed me that maintenance does not arrive until 9 am. We waited over 4 hours and no one ever showed up. This is unacceptable.

Clean room and friendly staff.

Friendly staff and clean room.

It was a wonderful stay! I had the King size bedroom with whirlpool and that was amazing! I very much enjoyed relaxing in the whirlpool! Everything was clean. All of the staff I interacted with were very kind and helpful! I definitely would love to stay here again if I'm in the area sometime in the future! I will definitely consider staying at another Hilton Garden Inn location in my travels in the future!

The thermostat was clicking and flickering all night. There were dead bugs on the floor. The lady at the breakfast entrance was very annoying. Instead of asking me my room number when I walked in she waited until I sat down and was eating to ask. Other then that it was a nice place

Only problem I had the pillars were too soft

*

Everything was awesome!!!

Great

Clean room thank god the temperature was able to be self control

Great

Highly recommended

Clean room

We arrived at this hotel from our Ca travels on a weekend early evening. The lobby had lot of music and activity. The hotel restaurant is open throughout the day. Breakfast rate is $17/person. William checked us in quickly, very friendly. Room was quiet, clean and cozy.

We always stay in the hot tub rooms. The rooms are always clean and spacious and the Jacuzzi bathtub is large enough to fit 4 people but perfect for a couple. Throw your favorite bubbles in there, light some candles and enjoy a perfect night with your partner.

Great stay! No problems at all! Clean rooms, friendly staff, easy access!

Great staff (I'm talking about you, William), clean room. Very comfortable. A bit loud, though, right next to I-75. Turning on the AC helped a lot.

The room was clean and the staff was very friendly

There was a hole in the bathroom door where it looks like something hit it.

Yes, everything was great. Thank you...

Lighting in bathroom for makeup needed.

I had reservation from 21 to 28 of November. During stay the doir lock is not working and every singl time when u trying to enter to room i have to sticking with this isdue for 5 to 8 minutes. Also room service I have to ask for full service its look like this hotel have 2 type of room service 1 is just put back bed stuff back and towels and the full service is replace them and clean the room. The issue not with posters tyey are very helpfull but depending from the instructions came from hotel managment. I was in San Antonio Hilton grand inn a tow days before i cone to dallas the service is totally different its very high qulity. But here in Allen Dallas its not.

Clean and smelled good!

Very clean! A very nice hotel!

Room was clean and staff were courteous

Friendly staff, good breakfast. Such a good stay.

Yes

All was good.

Check in was seamless. The location was AMAZING and so close to shopping and great restaurants! Easy parking. Clean rooms.

Friendly front desk. Did not try the breakfast, too expensive.

Everything was great!

Great hotel!!

Sorry, there was mold on the ceiling, door threshold to the Bathroom. Other than that and the noisy pool area, great stay. Staff was outstanding.

I can’t name one bad thing about my stay. Excellent hotel, excellent staff, excellent room.

The property was nice and we would definitely stay again.

Clean and comfortable accommodations.

Very polite, friendly and professional

Great staff.Clean room

The room should be serviced DAILY as you’re still paying the same rates as before when service was done daily, but now it’s every other day with no rate deduction. Feels like a get-over IMO. This why a rating of 3.

Thanks for a wonderful experience.

Friendly and professional staff. The hotel and the rooms were clean, and the breakfast was great. The only downside is that you can hear the highway noise if you are staying in a room facing the highway.

Over all I was happy with everything .

I stayed as a solo traveler only for a couple of night, but I had a great time. The front desk was very helpful and kind, and the rooms were spacious and clean.

It was nice and clean and quiet.