Courtyard by Marriott Dallas Allen at Allen Event Center

The staff was so friendly. The parking in the garage was super close, convenient and free. The hotel was right next door to the event center and lots of places to eat within walking distance. I’ll definitely stay here again when I’m in the area!

The staff were helpful and courtesy. The stay was enjoyable.

Isiah at reception was outstanding

Very good

Helped to extend checkout

Everything was great

We had to stay at the Courtyard for a month while our house was being remodeled from a flood. At first, I wasn’t sure about the property due to the age, but we had to stay there due to its location near the high school. I was pleasantly surprised at how updated the hotel is and it always smelled very fresh and clean. The staff was very friendly and always accommodating to our needs.

N/A

It is a bit outdated property but good employees make up for this with good service.

The property was clean, but you can tell it’s time for some renovations.

Nice location, close to a lot of shopping and restaurants. Lobby & bar was nice, Pool was big. Did not have a hot tub which was disappointing. Room was basic. Nothing extra given with coffee maker or any waters. The bathroom was very disappointing. The floor has black skuff marks. The tub/shower looked patched and wasn't the same color. No clean towels or room service given & I wasn't informed at check in that you had to request it. If that was the reason. The beds were old & lumpy. An upgrade on the rooms & bathroom is needed for this hotel ASAP. It could be a good place with those much needed improvements.

My family and I enjoyed our stay at the hotel because everything was excellent....

We only saw housekeeping once in our 4 day stay. Other than that , great place.

Staff clean room

Good

The reservation process was a little jacked this time and did not go as smoothly and for some reason I am not getting my Marriot rewards on this visit? Room was on 2 no floor and not as nice as the room I stayed in on the 6th floor the other day.

We had a Great experience

Exelent location approachable staff The room was in very good condition. Continue as you are doing.l

Exelent location approachable staff The room was in very good condition. Continue as you are doing.l

The only negative I had was that the coffee shop Starbucks I think inside the hotel closed at 10am and check out is 12pm. We went down there for a coffee and maybe a bagel but they were closed. Kind of a bummer.

Clean and comfy!

The staff was very helpful in helping me with my needs. I just stayed at an Embassy a week earlier in the DC area. Between the 2 rooms the Marriott was more impressive, but embassy still has the best free breakfast.

The coffee in the lobby is empty at 8:30 AM. After reporting at the front desk, takes several minutes to fill it. Same with water in the front lobby. Coffee is available only in the morning not in the evening. Suite room is quite small and why was it called suite?

Excellent Hotel, staff were very friendly and helpful. Lots to do around the Hotel.

Exceptional

Great place. Everyone on staff was so nice and helpful. Defiantly will stay again when traveling to Allen TX.

Nice and clean Only had one operating elevator

Nice and clean Only had one operating elevator

Bedsheet had a tear. There wasn't even a water bottle in the room.

Great stay!

We stay here every year, clean facility, well kept, staff is top notch. One of our favorites!

We stay here every year, clean facility, well kept, staff is top notch. One of our favorites!

Clean property and facility. Very nice room

Room clean. Not noisy hotel

Exceptional

The member room treats were also nice.

Clean rooms

This is an amazing stay! And Kelly's next door is a great place to grab brunch and a drink!! They recently negotiated free parking in the parking garage across from the hotel.

Good

Excellent hotel

The 7th floor that I was on was very hot. I asked the front desk to check on it. Nothing happened. 2 days ater I asked again about at the heat on the 7th floor, I was told that's the way it is.

Other than that our stay was great. Breakfast costing

Room was small. We hate that breakfast cost now. Other than that our stay was great. Breakfast costing

we booked this as part of a wedding. The wedding rooms that were help for the wedding party were under the name Watts. The wedding was a Sunday night the night we were to stay. I was in the wedding as well as part of the wedding planer group and decorating. i called the hotel several time prior to the stay on late check in no call back. The day of on March 8th i called even asked for the manager/planner by name per the bride of the wedding. The person i talked to would not help me would not get me the person i needed to talk to did not call me back and basically said sorry not sorry. The bride even told them its for the Watts wedding and they were rude and basically said no so when the wedding ended mind you it was not that late maybe 8:30 or 9 pm we did not have a room to stay because they would not allow us to check in once my husband arrived. We lived over 2 hours away and had our 13 year old son with us it was very upsetting and horrible business and I will never ever stay at that band of hotel again.

Hotel is a little "tired" looking. Dings on wood type furniture in guest rooms and grand hallway, wallpaper pulling away from bottom corner outside shower. I gave the front desk clerk a list of things that needed attention. The heat was on in the elevator hallway on 9th floor and I did verbally tell the clerk. Isaiah, on the night shift, was professional, courteous and welcoming. Not your fault but the feeder road is being used for a drag strip at night. The people in the next room smoked cigarettes on the balcony and I could smell it.

Hotel is a little "tired" looking. Dings on wood type furniture in guest rooms and grand hallway, wallpaper pulling away from bottom corner outside shower. I gave the front desk clerk a list of things that needed attention. The heat was on in the elevator hallway on 9th floor and I did verbally tell the clerk. Isaiah, on the night shift, was professional, courteous and welcoming. Not your fault but the feeder road is being used for a drag strip at night. The people in the next room smoked cigarettes on the balcony and I could smell it.

Good hotel, good staff, everything is clean.

It was arranged to insure comfort from the private courtyard with yard games to play to the cookies and lemonade in the lobby to welcome guests There really wasn’t anything I didn’t like

It was arranged to insure comfort from the private courtyard with yard games to play to the cookies and lemonade in the lobby to welcome guests There really wasn’t anything I didn’t like

Staff (Claudia, Alex) very nice. Great breakfast - extended hours Prepayment a week before didn’t download prior to checkin

Staff (Claudia, Alex) very nice. Great breakfast - extended hours Prepayment a week before didn’t download prior to checkin

Clean room, cool AC, close to restaurants and stores.

My second stay here, excellent staff and clean facility what else can you ask for

Great location & parking. Walkable to many places for food, shopping, and entertainment.

Friendly and helpful staff! Amazing avocado toast at the cafe.

Had king room. Seem somewhat cramped but very nice. Clean.

The only negative was that the bedside electrical outlets are so worn that charging adapters for our phones wouldn’t stay in place. The one on the side of the bed nearest the door didn’t work at all. For this reason I rated the property only fair on maintenance and the overall experience good instead of excellent.

Amazing

The breakfast was very good!!!

Excellent service and the staff are amazing!

Breakfast is strange. They show it is open until 11am on Saturday. However we could not get breakfast at 10am to our room. The property is very nice. It is a top level Marriott Courtyard. However if you really look you start to notice it is lacking proper maintenance. The lobby has stained ceiling tiles and there is just a sense that they are choosing to not maintain everything to a high standard. Room was clean. So the maid service is too notch. The restaurant is just kind of strange. The Starbucks never has anyone there. We waited several times in the mornings and could never find anyone. Definitely worth a stay. Priced well and the staff is very good!

Nice!

The room was very clean, the staff was very helpful, the breakfast was very good. Only thing I didn't like was having to pay extra for parking and the breakfast buffet.

AMAZING STAY!! Wish my trip was longer, my stay at this hotel made my trip one of the best in the last couple of years

Quiet and peaceful vibes here throughout the hotel. The breakfast was delightful and the staff was accommodating for the coffee being out in multiple areas. Thank you so much! Hopefully I can enjoy the indoor pool next time, as they were cleaning it out. Thanks alot!

The breakfast was not good. Everything was cold that was supposed to be hot. The only thing worth eating was the yogurt. Bacon, eggs, sausage, hot water for oatmeal was all cold. A great overall stay was spoiled by a bad $15 pp breakfast.

Should be included with price of stay

It was very clean and staff was friendly. No breakfast included in the price.

Was a wonderful stay. Will definitely stay again.

Very nice & clean property.

Clean rooms, friendly staff, will stay here again.

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Clean, well located. Staff friendly and attentive. Would recommend

The staff was very welcoming & easy check in. Hotel is in a nice area. However, parking isn’t ideal. We stayed one night & paid for parking. However, we were charged twice.

Great stay

Clean hotel great location perfect for business trip

Charge my debit card twice for parking

Very clean, best place I have ever stayed

didnt use the gym or bar

Breakfast is expensive. Rooms are clean and staff is nice.

N/A

Nice

The warmest stafff

Clean room and great staff!

Great front desk staff and housekeeping. Room was tidy, large and comfortable beds.

For the cost per night our rooms air conditioning wouldnt drop below 74 degrees. It had a wood sheet for a hole patched in the ceiling and you could see other wet spots on the ceiling as well. Our room was a handicapped room also and we were not advised that so the room was not fit for us. Also the room smelled like a public pool lockerroom. Very unfortunate for what the price was. Id appreciate some type of compensation

Housekeeping Serviced the room every other day which is not very convenient during my stay, additionally 2 days before my checkout i requested late checkout at 2pm I spoke directly with the General Manager Luis and he informed that there would be a $50 charge, I was quite surprised by this response and found it disappointing.

the room was really nice and clean and the staff were friendly. I love the breakfast and the coffee shop and the atmosphere at the hotel. And I really like the location and the amenities in the area, a lot of my favorite stores were near by and some within walking distance. This was my third stay at this hotel, so I will be back and recommend it to others. Patricia Jones

Refrigerator, coffee pot & microwave did not work.

Excellent location, staff and very clean.

Everything was as expected

Quiet clean room close to shopping and great restaurants

Very clean! Hotel staff were friendly and helpful!

Clean room and friendly staff

N

Staff at breakfast buffet were awesome! Stayed there because it had an indoor pool for my grandkids but it was so cold they couldn’t use it.

The property was so beautiful, and the room was very nice and comfortable. The people at the front desk were so nice and accommodating! Next time I’m in the area, I will definitely be back.

Courteous staff.

Clean room. Great staff.

Room was clean and cold

Yes

Great place to stay for the American hockey game!

Very clean and the bed was super comfortable. Would definitely stay there again.

Everything perfect. Except bed little to hard. But we'll always check in to this hote

Nice stay, no complaints at all!

The staff is awesome. Rooms Great and clean just bed a little too hard for us

Rooms were nice size and clean. Breakfast buffet was excellent! Front desk staff was very helpful and always friendly.

Great stay as always.

Staff excellent

Love this hotel. Friendly staff.

Staff was outstanding.

room condition was good...and staff were polite, professional and attentive...however, a toilet in the mens room was backed up with feces and toilet paper for more than 24 hrs in spite of the fact that the hotel was notified about it on day 1...exceptionally poor oversight of the bathroom hygiene...not my first disappointing marriott experience, either...

Always a great experience there

Clean room, friendly and professional staff.

the room is very clean,

The overall atmosphere. It was nice and quiet and the staff was nice and welcoming.

Excellent Stay

The staff was very friendly and helpful. Breakfast was excellent

Welcoming staff and clean room

Excellent service friendly employees.