The Addison Hotel, SureStay Collection by Best Western

great breakfast

A Real and hot breakfast, including eggs, sausage, potatoes as well as waffles, yogurt, muffins etc is complimentary at no additional charge every morning.

Is a good value for the money I will be staying here again

Exceptional

Overall stay was great. Absolutely amazing. No complaints from me. They get a 10 out of 10 from me.

Clean and friendly, very comfortable

The hallway carpet is extremely dirty and smells bad, and the bath towels are as rough as sandpaper.

Nice clean rooms for affordable prices. Nothing. It was all good.

Bed,breakfast Carpets on the floor smell dust

Very good

The rooms were clean and well structured to make my stay comfortable

The lobby was amazing, very cozy. The rooms were kept very well. The staff was also very helpful. The elevator floors need to be redone. I was on the second floor the carpet in the hall also needs work. Plus the stair well needs detailing and a fresh coat.

The lobby was amazing, very cozy. The rooms were kept very well. The staff was also very helpful. The elevator floors need to be redone. I was on the second floor the carpet in the hall also needs work. Plus the stair well needs detailing and a fresh coat.

Exceptional

Location The noise of other guests

Location The noise of other guests

Disappointing

Very good

Excellent! Affordable hotel, a lot of restaurants, bars and shopping places nearby, staff was really helpful and friendly

The broom was very clean and the staff was very helpful

The hotel met all the expectations. It was a great value for the money to be honest. While the Hotel and facilities are a bit outdated and would use some polishing and upgrade , our room was actually quite classy, with coffee maker, coffee/tea, TV, solid size fridge and microwave. It was clean, bed was pretty comfortable for us and good size. We had a sofa which did had some old stains, but it was not dirty. Bathroom was nice and had really nice soaps, shampoo and conditioner along with nice clean white towels and hairdryer. We had room service with towel replacement daily. Our room was on a second floor and breakfast was very nice (high five to cook who makes everything for breakfast tacos), bagels, oatmeal, bunch of fresh fruits and yogurts, juice, milk and keep refilling up literally until 9am. Staff was very friendly and diverse and you always have ice, hot coffee, warm water for tea and popcorns in the evening. Parking was nice sized and we honestly enjoyed our staying especially due to the location convenience. For an affordable low priced hotel this place is a gem. If we don't stay with friends we will definitely plan to come back.Extra liking for this place being pet friendly Noise, I would love to have had less noise, but this was due to people staying on the same flor being disrespectful and being loud on the hall or watching TV on max volume until 3am. I would love if staff can somehow reinforce no loud TV after midnight or something.

The hotel met all the expectations. It was a great value for the money to be honest. While the Hotel and facilities are a bit outdated and would use some polishing and upgrade , our room was actually quite classy, with coffee maker, coffee/tea, TV, solid size fridge and microwave. It was clean, bed was pretty comfortable for us and good size. We had a sofa which did had some old stains, but it was not dirty. Bathroom was nice and had really nice soaps, shampoo and conditioner along with nice clean white towels and hairdryer. We had room service with towel replacement daily. Our room was on a second floor and breakfast was very nice (high five to cook who makes everything for breakfast tacos), bagels, oatmeal, bunch of fresh fruits and yogurts, juice, milk and keep refilling up literally until 9am. Staff was very friendly and diverse and you always have ice, hot coffee, warm water for tea and popcorns in the evening. Parking was nice sized and we honestly enjoyed our staying especially due to the location convenience. For an affordable low priced hotel this place is a gem. If we don't stay with friends we will definitely plan to come back.Extra liking for this place being pet friendly Noise, I would love to have had less noise, but this was due to people staying on the same flor being disrespectful and being loud on the hall or watching TV on max volume until 3am. I would love if staff can somehow reinforce no loud TV after midnight or something.

No microwave No fridge No help I checked at about 3 am

The bath tub is clog. Dusty curtain made my asthma triggers. Open outlet on the dinning room floor for breakfast is unsafe

Very clean and spacious 1 king bed with a desk and all. The price was very reasonable as well as the staff being super friendly and helpful.

Overall a good stay but there were a few things that stood out. For one , the fitted sheet on the bed wasn’t the right size. You couldn’t even get one corner to even get close to going to the corner of the mattress to get it to stay on. Also the carpet walking down the hallway was definitely outdated and needed replacing. The couch had stains on it. The wallpaper by the window was peeling off around it. The staff were great and very pleasant to talk to. Lots of food places close by and a nice area. I would stay again

Horrible staff Staff. So many emails

Horrible staff Staff. So many emails

Good

Best of the best! You can't go wrong with this hotel!

Had to request to change room. Non working tv no access to ice or water like first room. All sheet and blanket were dirty

The variety of food to choose from for breakfast

Our floor definitely needs a facelift. Staff was very friendly and helpful. Good choices for breakfast and very convenient to restaurants

Clean, easy access, good price. I’ve stayed here a couple of times and will again when in the area.

The hotel is ok to stay, good choice in reasonable prices. 7/10

And surprisingly there was no crickets wondering around, and it’s prime time cricket season. Which was awesome. There deposit was a lot higher then most big name hotels but theft is a big thing lately. Great stay,

Great stay all was good thanks

Staff was very kind

Todo está bien , solamente no estoy de acuerdo que te quiten un depósito el cual tarde mucho tiempo en devolverse

Quiet, comfortable, super close to shopping, Cat Tattoo shop and tons of restaurants. Nice clean building and perfect pool to swim or sit outside and relax.

Rooms and service was very good , breakfast wasn’t all that they didn’t have not one piece of meat !

The lady’s at the desk at check in were friendly and professional. Honestly, they were the best part of my overnight stay. Incomplete repairs in the room- ceiling and bathroom. Stains on the white comforter. Ice machine not functioning, elevator on the left does not open or close properly. I will not return nor would I recommend this facility to anyone.

Friendly

Great, clean and friendly

Good price

It's a no frills hotel, you get what you pay for. Its is clean and comfortable and in a good location. However the towels can be soft or they can be like sandpaper. (We had one of each in our room, wife got the soft one.) Also, the TV in our room was not working well.

The TV had no major network station, the phone was broken and the hairdryer didn't work. The hotel asked for a $100 incidental deposit. For what, remains a mystery.

Hallways and room smelled, front desk was barely there, no fridge or microwave and no attempt to help

The rates for the hotel is reasonable

You don’t get even what you pay for lol smh even the TV felt hunted it was blue screen and very creepy the whole place was something else

My only complaint is the Manager refused to print me a receipt for my stay. She said it was forbidden by the booking company.

Loved my stay! Clean rooms, friendly staff, and a relaxing atmosphere. Great location, smooth check‑in, and everything felt welcoming. I’d happily return.

Has a certain smell throughout. Room smelled like dog urine. No vent in RR. Didn’t leave extra TP. Wouldn’t stay again.

Clean, breakfast and a pool. We'll definitely stay here next time we come through.

Staff was helpful, room was clean,bed was comfortable and price was reasonable. I'd stay again

The pool still has no shade or lay down chairs to lay out. It was definitely not the experience I was used to.

great

There was no refrigerator or microwave in the room.

This hotel was great, room was very clean, staff was helpful and would eeccomend staying here

All the Above

The room clean and staff help maintain the facility. Very comfortable and not noisy at all.

The property was cleaned and quiet thank you guys!

Not a bad place to stay at all especially if you need something affordable! It was clean and the staff was kind enough to give me a toothbrush when I forgot mine!

Room was clean although the standard rooms are a bit outdated. Breakfast is a little bit unorganized, a very first come first serve so one person could honestly just take all the food they want leaving others to just wait around and hope for more. Check out was easy, just drop the keys off and you’re good to go.

Rooms were clean and staff was helpful!

I have regularly stayed at the property when Dallas. My traveling is reduced now but I will still recommend the property.

Good hotel, well maintained. The smell was a bit strongly santized.

It was built out to have this amazing experience mediocre best staff was lackluster

Very clean

Decent Hotel for the price breakfast was satisfactory/ room was clean

No microwave or refrigerator in the rooms

property was quiet, which was good. room key gets disconnected every day once or twice, and had go to the front desk and rekey very annoying. wifi issues: not able to connect.

Check in was pretty easy and quick. The room’s AC was awesome. No hot water the first night. Also, the room smelled moldy and I realized on the second night that there was a previous water leak on the ceiling which probably contributed to this. Hotel was quiet and conveniently located to everything.

Rooms were clean and staff was friendly and helpful!

Our a c stopped working and they moved us to another room,no charge. Breakfast was okay! Staff was friendly n helpful. FYI though if you book through a 3rd party, they make you put a deposit, but I got it back the next day.

Good location, friendly staff, average breakfast. Big roach in the room.

Great hotel with great rooms and a nice breakfast

No breakfast says they serve breakfast but sometimes they do and sometimes they don’t.

Great stay the staff was fantastic and the breakfast was good

Staff was great rooms were clean

The room I got was a shower.enjoyed having a shower in the room

Swimming pool not working

I liked the room but it didn't have a refrigerator in like said & my person was insulin dependent so that was a problem. But other than that the stay was ok 👌.

Very nice. Clean and comfortable. Breakfast is so so but the rest is worth it.

Clean room, very helpful staff. Left before breakfast, but it smelled good as it was being prepared!

Hotel located very close to all restaurants, stores and shopping plazas. Definitely stay again ❤️

Recommend Breakfast to start at 6am.

Easy check in, staff was great, room was clean/decent, the price was really good.

Great place,the only issue was the hourly on the pool it stated till 10pm and we couldnt get it because it closed at 9pm.

Great stay

The room was clean. Bed was comfortable and the room was free from outside noise. Staff were friendly and efficient. Breakfast had plenty of variety, but I would have preferred a Greek yogurt instead of a “lite” yogurt. Biggest issue was the hot water wasn’t working for morning showers. The front desk did say maintenance was aware and they were working on it. We only stayed one night so I don’t know how quickly that got resolved.

Great hotel. Clean room. Friendly staff. Elevator was broken but it was quiet comfortable

El balance calidad - precio está bien. Lo que no me gustó es que al realizar el checkin, te piden un voucher por 100 dólares como garantía (depósito) que te van a devolver al realizar e checkout; sin embargo, esto no se realizó y al final me dijeron que mi Banco ha de realizar el reverso del voucher.

Very run down and the mattresses are HORRIBLE-springs in your back all night. Everything just seemed not super clean. Definitely will never stay again.

Room was clean, renovated, big enough for two people. Refrigerator didn’t work had pool of water that had to clean, breakfast was ok, lady that worked at breakfast was really nice. Our check in was unpleasant, after long drive we came at 4:30 to the hotel ( check in time is 3:00pm) and have been told that our room isn’t ready and that we have to wait for another 15 minutes. I complained about it to the gentleman at the front desk, he was trying to explain that they were busy and on….. I really didn’t get it, to me 4:30 and room wasn’t ready for the guests has no excuse. But that wasn’t all, shortly after my conversation with the front desk, manager Wendy came to me, at first I thought that she wanted to apologize for the situation and waiting, but no she gave me a speech. She accused me of yelling at the front desk person and gave me a lecture, I am bad person ( why are you complaining, we had so many rooms to get ready for new guests we weren’t able to do it ….) Where are the times when customers were always right, even when they weren’t exactly!🙄

The hotel is horrible.

Good place to stay, no problems and great staff

Our ac did not work in our room had to move rooms then the ac in new room was squeekng all night.

One elevator was broken when we arrived and the second one broke that evening. Still not fixed when we checked out which meant carrying luggage and items down several flights of stairs. Manager was abrupt when we mentioned this. Location was good. Several places to eat within walking distance. Breakfast items were a good variety but they were out of several items despite having 45 minutes left to eat. No clean tables in the lobby so we cleaned one ourselves instead of walking back upstairs with food and drinks. One hundred dollar "hold" for amenities required.

El desayuno terrible Limpieza horrible Condiciones deterioradas

Rooms and other areas were clean. They advertised that they had a gym but they should have stated that it is being renovated.

Good clean place.

We stayed two night, staff were wonderful they came in to change out our bedding gave us extra towel. Breakfast was good

Affordable rates in nice area.

We enjoyed our stay very much. Only negative thing I’d say is that the shower curtain was so thin that after our family of five were showered the bathroom floor filled with water as the shower curtain was but a thin piece of fabric. We went through towels like crazy for ourselves and trying to keep the floor dry. And I think that maybe they got onto the house keepers thinking they weren’t cleaning our room because I kept asking for towels. He housekeepers did clean up our room and gave us clean towels everyday.

Hotel staff very nice and helpful. Breakfast good. More than just continental

Loved our stay, location was excellent.

the place is better suited for one night stays than longer ones in my opinion. my review would most likely be more positive if i wasn’t given an adjoining room when i didn’t ask for one, thus making the room i was staying in extremely tiny. i was also in a room directly in front of the pool and felt uncomfortable opening my window. i know both of these problems could have been resolved by me asking for a different room and i will take fault for that. some pros are the shower water was amazing and stayed hot, and bed was comfortable! also only cable channels, so beware of that when booking! also be aware that they will not take prepaid cards for the incidental fee.

Room was a little small but very clean .

Breakfast is good, not the best but not bad...my discomfort was the pillow hard like a rock I ended with neck problem..couldn't sleep well...other than this is good for the money

I booked the room and they did not give me the room I booked. I was supposed to have a double bed with microwave and refrigerator. When I went to the front desk, she told me she could not move me because all the rooms were booked, but I could use their refrigerator. That was unacceptable. They also had a small full-size bed that felt like a bunkbed mattress. When you sat on it, you sunk down a good foot and a half. The lady at the desk said it’s because it’s a handicap bed and they have hard climbing in. I asked for a refund and they refused. I went down to the front desk after checking out the room and she was helping a customer and asked me to step to the side. After 15 minutes, I went up and grabbed my things along with starting the virtual help on the bookings.com site. She then proceeded to tell them that I had already been there for three or four hours so they could not refund my money. You could clearly see when I book the room not even 30 minutes before I checked in. This whole deal was about a hour and a half in before bookings got her to call her manager to ask for a refund. It is now 11 PM and she says I just came down. I said ma’am, I’ve already been down here to talk to you one time before do you not remember and she stated no you did not. Despite putting me in the wrong room, they still refused to refund my money. Bookings.com took care of it and credit me my money back and then some. I was able to book a new hotel. Do not use this place. They are horrible.

Everything was amazing thank you for a wonderful stay definitely will return next time I’m in town.

The room was clean. The staff was nice and helpful.

It was ok for a quick nights sleep. The room overall was cold and beds were fine. The rooms walls were pretty beat up, there wasn’t a fridge or microwave and the bathroom was very small. Pillows are small but there are multiple. But it was fine especially for the price.

It was considered convenient for us...even though we stayed there a little more than a week..would recommend it to family and friends...

Clean room and great parking

Thanks

I thank GOD I was able to find a location that had a roof and a bed for my out of town stay. Thanks Addison for being in existence.

Booked a king bed with tub, got king bed with walk-in shower. Very noisy as a youth sports team was staying there, lots of families and doors slamming.This time, trash not emptied, carpets through out lobby, halls and rooms are worn and warping. On my second day, I returned to my room only to have the key not work. I went back down to the lobby and asked why. I was told by Miss April, that she didn't check me in and therefore doesn't know if I'm the actual key holder. When pressed to understand, she gave me the 'Oh Lord' response, stating that the key could have been left somewhere, given to someone other than me and a slew of other reasons why I had to show my ID and get new keys. That the hotel will not take responsibility for someone being in the room unauthorized. I mentioned that I needed to use the bathroom and she states you can use the lobby bathroom if you have to go. As I walked away I heard her commentary on the situation to the woman that had been hanging out in the lobby, since I left, that morning. It was rude to say the least. Not feeling safe there now, since Miss April made it very clear that an unsavory element frequent this hotel and my possessions, car, or person could be compromised.

On our return trip I booked one of the newly renovated rooms, but was told at check in that I couldn’t stay in a renovated room because of my service dog. After arguing that service dogs were not pets, the night manager refused to budge. Not only were we put in a room that hadn’t been renovated, but no refund of the higher price was given even though I asked for one. The bed in our room was very uncomfortable, it squeaked every time my husband or I moved, and the pillows were so old, worn, and useless we barely slept! The floors in the lobby were filthy. The hotel was booked, but one of the 2 elevators was out of service. The free breakfast is disgusting. The coffee in the lobby is good, but the hotel has cheaped out by not supplying lids for the styrofoam cups. Needless to say, we will stay elsewhere on our next trip through the Dallas area.