Renaissance Dallas Addison Hotel

Friendly staff. Everything you would want in hotel bar restaurants pool big towels white towels. Cool rooms. Very pleased with everything. Will be back

The escalators were broken for 2 years in a row. This year they decided to put us in a room that had a used condom on top of the TV that my 12 yr old discovered and they did not come remove when notified. It was hot and humid inside the hallways and hotel rooms, we were on 3rd floor. It took forever to use elevator so we used the stair case for the 9 days we were there for event. It was average at best and I am disgusted about the used condom that was left on top of TV of all places.

This property was great for what we needed. Property seemed clean and updated. Staff was super friendly and helpful with suggestions. We particularly enjoyed the pool and the gym. The only issue I would say was the Wi-Fi. Seems unusual for a hotel to charge you for Wi-Fi but other than that we had a fantastic stay!

Eagerness to accommodate NA

very nice hotel will visit again

Great stay!

Staff was friendly and helpful during check in, late night room service.

Nice room. Nice staff.

Well maintained

For a hotel at this price point, I expected a clean, comfortable room with basic amenities functioning properly. Unfortunately, the musty odor and lack of air conditioning made it difficult to relax and enjoy our stay. I hope management addresses these maintenance issues, but based on this experience, I would not stay here again.

Very good

Stayed overnight. Great Stay

Hotel under construction. Loud and lobby isn’t open .

We had a lovely stay. Staff was very friendly, rooms were clean and this hotel was the best in the Addison area. My only criticism would be that breakfast vouchers should be provided for hotel guests.

Superb

Efficient, clean, great service and staff. The coffee shop in the lobby makes a great oat milk matcha latte too!

Coffee in the rooms could be better

Great place. Comfortable stay. Will visit again!

It was great all around!

Location

Love this hotel Location

The restaurant food was delicious and elegant. Kudos to the designer in charge of room furnishings. The stylish railings on the headboards were strong, secure and came in quite handy. 😉

Great stay. Front desk was very welcoming.

Breakfast was amazing although buffet was not provided which was odd considering the weekend, what we ordered alcarte was more than enough and everything tasted great. Arthur greeted us and set the tone for the stay. He was very welcoming and told us not only about the hotel facilities but offered upgrades that were available and made sure we were able to shop for great deals N/A

Breakfast was amazing although buffet was not provided which was odd considering the weekend, what we ordered alcarte was more than enough and everything tasted great. Arthur greeted us and set the tone for the stay. He was very welcoming and told us not only about the hotel facilities but offered upgrades that were available and made sure we were able to shop for great deals N/A

Don’t advertise Valet parking if when we get there you don’t offer Valet parking.

The staff was extremely impressive

It was nice No microwave

It was nice No microwave

Friendly staff, room was comfortable for our family of 3. Will definitely stay again.

Great hotel.

Parking $20. Sink didn’t drain, it was completely blocked. Staff were very friendly and helpful

Great service

Every thing was wouderful

Clean room and facilities

Room was nice. Parking was expensive and for the price of the room I booked. The room wasn't supplied with a microwave. It only had a small refrigerator and coffee maker.

Such a great place!

Great place. Can't wait to visit again Feel like the internet wasn't free tho. When I tried to sign in I was constantly being offered a package. I could be wrong tho. Overall, I loved the place and will definitely go back when I can

Great place. Can't wait to visit again Feel like the internet wasn't free tho. When I tried to sign in I was constantly being offered a package. I could be wrong tho. Overall, I loved the place and will definitely go back when I can

Old hotel, not well kept. Good location Old carpets Unclean bathrooms Felling of place declining

Old carpets Unclean bathrooms Felling of place declining

Pool was great. Nicely updated rooms Odor in the lobby. Not sure what it was but it really hits you when you first walk in the door and when you get off elevator

The hotel was fine - it needs some updating.

Great place to stay. Very convenient to where we needed to be for this stay. Staff was friendly.

Luke warm water in the shower. WiFi is extra if you book online with your 'discounter' app. When we arrived the room was freezing. The A/C was set to 63F in the middle of January. Once upon a time, the hotel was probably beautiful and well appointed, but now it has been 'updated' with the same GRAY, BLACK, AND UGLY format. I've removed carpet from my trashed apartments that looked better. Price point is fine: It's $300/night, but it's Addison. Expect to pay more in the area. Next time I'll book a mile away at a nicer place, and pay less. PS: Staff was cordial.

The room was comfortable and clean; staff at the front desk were friendly and efficient.. The Crystal Ballroom is very nice

Clean room, delicious food at restaurant, great customer service, Crystal ballroom very chilly for Charles Schwab workshop.

Friendly Bar closed at random hours. Room was disgusting. The room smelled bad and bathroom was dirty. Really expensive for nothing to be open and also dirty

Friendly Bar closed at random hours. Room was disgusting. The room smelled bad and bathroom was dirty. Really expensive for nothing to be open and also dirty

It was average

Clean rooms, staff, food was excellent!!!

Excellent service very clean room 👌 👍

Exceptional

NA

Enjoyed my stay thoroughly Very clean property!

Very good

The elevators made a noise which was scary, and the property itself is a bit old

Hotel was average for the star rating

Super nice place....staff was great

I had to request more tissue and toilet paper in the bathrooms.

Hotel has great bones but appears to be aging.

I loved how spacious the rooms were

Beautiful and clean!

Staff is friendly, courteous and helpful. Rooms were spacious, clean and comfortable

Staff was the best - friendly and helpful. Rooms were spacious, clean and comfortable

Amazing as always when my wife and I stay at the Renaissance in Addison. It’s our go to hotel when we come to visit because of the great food, clean and spacious rooms and wonderful service. I will like to give a special shout out to Arthur from the front desk he is so kind and professional. I have been going to the hotel for years now and he knows my wife and I by name and always treats us the best. Arthur even took my in room service for me because they were busy that night to make sure I got my food before it closed. I appreciate Arthur and the whole staff! Thank you!

Great customer service and relaxing atmosphere. clean and beautiful grounds

Loved it

Amazing will choose again

Rooms are clean and large This is an event hotel and air line lay over hotel The coffee shop is fair to good There are no vending machines on sight Lots of restaurants within walking distance The gym is ok and pool ok No valee parking and limited bell hop

Disappointed with only one breakfast restaurant

I love it

Only bad is they forgot to re-stock coffee daily

The guy who checked me in was very nice, informative, he gets 10 stars. Thank you!!!

Nice hotel, but a bit outdated for the price

Stayted to attend wedding. It was good.

👍

N

And conveniently located

Very nice quiet clean rooms

Great customer service friendly and helpful

Good

Liked it all

Food quality, amenities in rooms (quality) and scent in the hotel --- obnoxiously fragrant

Fair!

front desk very helpful

Wrong dates put in so i arrived a day late .so i had already paid for 31st ...then paid for 1st at hotel...sucked all around. From now on I'll contact hotel direct...get rid of middle man

Na

Smelled like plumbing issues, drainage issues shower was making loud noises at night, no bellhop, rooms average, hallways and doors are not in good condition. My door kept getting stuck and would not close all the way .Tried the bar once and service was not good. Would not recommend try the one in Plano

The front desk staff was very friendly and professional it was close to a lot of food options as well!

Made us feel very welcomed

Very nice hotel

The main lobby, the restaurant, the bar area, all very nice. The room, nice and comfortable to be in. But... the bed was to firm for my taste, the pillows are down so no head support, very uncomfortable. The shower was clean but the water pressure was very poor. I would come here again, but I have to say all the main floor/lobby/bar area smelled musty. Like they have a mold problem that they can't find? I would give it a higher rating if they could get rid of the moldy part.

Hotel was beautiful, clean and staff was above and beyond excellent

Great staff

bathroom sink drain and shower drain were not working properly

Great service as soon as we walked through the door. Great ambiance and really clean. Will be my go to whenever I’m in town.

Top notch everything.

Our only complaint was the pool was under construction

Booked to have a four star hotel with pool and spa. What a disappointment. Due to renovations no pool or spa. No valet. No bellman. Room mediocre. Hallways ugly and unappealing. Parking is miserable. . Lobby great but will never book again. Front desk not helpful when a package was left for us. Again. Do not set at here.

Big ok hotel. Location not great but room was very nice with coffee refrigerator and decent view.

Very nice hotel at a great price definitely will stay again

Hotel pool is under construction and after check in we found out. Our grandson was devastated. No hot water. No valet parking. Under ground parking has water puddles everywhere

My reservation was during a city-wide power outage and Expedia and the Renaissance Hotel both accepted my reservation and payment when they knew they had no air conditioning (and cable but that would be OK). When we arrived and learned of the problem, the front desk person cancelled the reservation and said I was to tell Expedia what happened and The Renaissance would advise Expedia to refund the payment. Now neither party will refund my money. This seems to be a case of deceptive business practices.

Very nice an peaceful

No power at the hotel.

Beautiful hotel, great area.

Staff were so friendly, I thought I saw breakfast and shuttle on my booking only to find out none was available.

The bed slept well

This hotel has been around a very long time. But I can assure you, they’ve maintained the Renaissance elegance at this property and in the rooms. Love this hotel.

It’s a good quite place to take a break and relax from the daily routine. I recommend the SPA services.

Clean

I liked how big and clean the property was. easy check in. The only thing i did not like the A/C did not really blast any cold air.

Very clean

I liked that the check in was easy. The employees at the front were helpful and friendly. It has a beautiful lobby and the room was spacious and clean. Only thing I didn’t like was that you have to pay for WiFi and parking. Also, it was pretty noisy around 10pm. Overall, my experience was alright. For the price they charge per night, I would probably not be back.

Nice hotel and friendly staff.

Thank you for a great weekend

Excellent accommodations, convenient location.

Staff was very kind and helpful during check in. Hotel is very nice inside and in a convenient location. Room was very nice.

The staff was super friendly here and the room was nice, updated and clean! The walls are super thin though so I could hear every step, bathroom trip , shower that the people around me took. Other than that, it was really really nice and I really enjoyed my stay!