MainStay Suites Addison-Dallas

Elevator was out. Breakfast was indeed not provided. The room had torn couch seat cabinets were broken. Room closet was also broken, cookware provided in room was dirty (not planned to use)

Did not like a single thing. Left without spending a night.

Nothing The roaches and and attitude of clerk smh

This hotel was falling apart. The cleanliness of the room was questionable, with linens and towels appearing clean, but stains and rips in all upholstered furniture, smoke detectors removed leaving brackets and wiring connections open in the ceiling, and lights that work sporadically. The hallways are truly disgusting. Foul smelling throughout and visible stains and filth on floors, walls, and doors.

The Whole visit! Was horrible Roaches everywhere, no tv, front desk did not speak good English, could barley understand him Room falling apart Furniture was stained and ripped

This is a good place if you are a drug dealer or recently in jail. We were robbed - by the cleaning staff. Multiple messages and visits to the front desk went unanswered. Totally sketch. Smelled bad and falling apart. Police frequently in attendance. DO NOT STAY HERE.

If I could give this hotel

Unfortunately, the room I checked into had several roaches and other bugs that scattered when I opened the door and turned on the lights. Moved to a second room and requested a broom and swept the dead bugs into a pile. Had to leave when I saw a roach crawling on the wall behind the headboard.

Trash in the hallway

I vis

Mold in the bathroom, roaches all over there room, mold or just plain dirty on the ac unit. Won’t ever be back.

The rooms and overall hotel had stained carpets and furniture. There was a weird odor when I first walked in to the establishment. The room had dirty, taped up appliances like the hair dryer and the little kitchenette was rusted with a knife laying there. So much was wrong with the place. I definitely will not recommend to anyone.

Filthy

The staff and the bed Roaches, smell elevator

The staff and the bed Roaches, smell elevator

Roaches everywhere in the room. Neither TV worked. Stains on the bed spread. Lawn mower and air conditioning unit where they should serve continental breakfast. Instead, you have to pick up pre-packaged pastries.

I stayed Sept 17-19 and on night one, I changed rooms because there was roaches and mold in the first one. The carpets aren't clean, the building needs a major renovation. I actually think they're running that place a certain way. When I asked front desk for a refund after being there for only 5 hours. I was told no because I been there too long and they won't be able sell my room, like what!? Do not stay here!!!!!

I was denied a refund for the final night, the night I had to check out and into a different place. There was a cockroach in the middle of the carpet on my floor. The outlet by my bed was completely messed up, couldn't be used. Stains were everywhere. When I turned on the sink, the water spurted and came out dark before it got clear. I've never had such a bad experience anywhere.

Thr brakefast was just a Togo muffins

Worst hotel experience ever. The rooms were dirty with roaches, and we had to change rooms twice. The AC in the first room didn’t work, and the carpets smelled throughout the hotel. Service was poor. There was a toilet plunger left in the hallway for the entire time of our stay. Breakfast was a basket of individually wrapped pastries (Honey Buns) and a pot of coffee. Overall, cleanliness, maintenance, and service were unacceptable, and I would not stay here again.

Excellent staff— very friendly and helpful. Not the good: it’s one of those rooms that you are hesitant to sleep/ stay in as all furnishings were super old, broken, and inop. Tv remote didn’t work so no tv (I didn’t want to use it manually), bathroom felt super dirty. The super bad: woke up in the middle of the night twice due to bugs crawling up on my body. That is no good.

We didn’t stay 5 minutes. We never unpacked,we just left. We didn’t complain to the manager on duty that never addressed us coming or going. It was money we just lost. Sleeping in our car was a better option. Make’s me really question properties advertised through the Hotels.com platform. The smell was so horrible. We understood that it was a property with a kitchen in every room, but we didn’t expect the room to smell like a closed down restaurant. Peeling floors, holes in the elevator floor, stained carpet, unpainted walls, no customer service. It’s shocking that Addison had this type of property in their city. Stacks of cigarettes butts everywhere.

Place was gross, unkept, room smelled, carpets probably never cleaned since layed down, I checked out before my bags hit the floor, this place needs to be bulldozed down,

Passable

The air conditioning was inadequate. The general smell was not one we could stand. It may have been cleaning solution but it was overpowering.

The room smell so bad , we saw a bug it was awfull

This hotel is not nearly as nice as it appears in photos. The entryway was fine, but past that was not great. The “dining” area for breakfast had an old mattress standing in the middle of it. The room was covered in stains (couch, floors, bed).

didn’t like anything about this property. had roaches crawling in the bathtub, around the sink. me and my boyfriend were sleeping in the bed and there was a bedbug crawling on us. the deadbolt was broke, there was no breakfast all there was a muffin on the front desk, the bed was very squeaky i would not go back here, i already paid $136 on booking.com i get to the place the lady at the front desk asks me to pay another $100 deposit. this hotel is not worth all that shit and i most definitely will be looking for that deposit back too.

didn’t like anything about this property. had roaches crawling in the bathtub, around the sink. me and my boyfriend were sleeping in the bed and there was a bedbug crawling on us. the deadbolt was broke, there was no breakfast all there was a muffin on the front desk, the bed was very squeaky i would not go back here, i already paid $136 on booking.com i get to the place the lady at the front desk asks me to pay another $100 deposit. this hotel is not worth all that shit and i most definitely will be looking for that deposit back too.

Room needed some work, but it meet our needs. Was a great stay

Everything

Nothing Everything

Bad

I rented a room so I could enjoy the pool, but 90 minutes after I checked in and went to go enjoy the pool, I was told that it was out of service/unusable. It was disappointing to unpack all of my things and then hear this. The hotel was also poorly maintained, with really dirty carpet and walls, a broken bathroom door that didn't open right, etc. The woman at the front desk was friendly and did give me my money back, but I would not stay at this place again.

Location and price Old room and bed outdated

Location and price Old room and bed outdated

Building and rooms need a lot of maintenance. Weird smell all over the place. Pool was unusable and green.

Bed was ok. Internet was ok. Staff is ok. Building and rooms need a lot of maintenance. Weird smell all over the place. Pool was unusable and green.

Exceptional

My spouse informed me he gotten bed bug bites and that he couldn’t wait to check out before telling me about his stay. There was stains on the couch but he didn’t notice until he got off the room number #116 he checked in Thursday 18th and checked out Friday before 11 am . Never booking here again that is just gross .

Staff was great and water pressure in the shower was great, but that place needs some serious work. I should've taken pictures. But, you get what you pay for, for about $65 a night you get some nasty carpet in need of a deep clean in the hallways and stairs, roaches in your room, the AC vents need deep cleaning, the AC never got to the temperature below 70 degrees, the toilet had a weird leak but the toilet worked, the shower head was disconnected from the wall but the pressure and temperature were great.

Cockroaches

Hjh

We had roaches in the room and behind the bed it was terrible!!!

There was bugs at night and when you use the bathroom it was broken I almost fell and when you go downstairs in the morning you can only get two things

Cockroaches in the entire hotel

The first room we checked into had paint on the floor, and the second was infested with roaches. We did not stay there.

A roach crawled up my leg when I was sitting in the lobby waiting for them to do shift change so I could check in. There was no hot breakfast when we were booked to stay on 03/14/26, despite what hotels.com said. They only put out premade packages of muffins at the front desk, and they only told us this AFTER I checked in and asked where the breakfast was located. I handed the keys back and asked for a refund, and the front desk told me that I could get one but had to do it through hotels.com, but when their customer support called the hotel I was told that their staff refused my refund, so now I'm waiting for a charge back on my card. Huge headache. You should spend slightly more and go with a much nicer hotel.

There is no breakfast, I have vacated the hotel due to poor hygienic condition on 04th March.

Everything

False advertising. No breakfast. TVs didn’t work. Won’t stay there again while out of town working.

Cockroaches, beat up appliances (literally has been picked and kicked), stained up furniture, room was first upon arrival, broken shower handle, broken drawers, holes in the cabinets

Room wasn't clean. False advertisement of free breakfast. Got cops called on us and was searched. The area is too nice for this hotel to not be up to code. Hot mess

The staff was amazing, the room smelled like cigarettes, windows didnt open. Room and hallways are to dark

It was great for a last min reservation following the horrible experience we had

Both TVs in the room did not work at all, one of the lamps was broken, and A/C did not work well. Barely blows any air.

All I can tell you I will not stay there again.

The standard of the hotel is very poor . Roaches in rooms , rusted old hand dryer, cook top, toaster all deteriorated. It is not for long stay at all smell of cigarette smoke everywhere. Elevator not working. Came back only to sleep could stay there to rest.

So dirty and run down.

There are roaches the elevator was broken for a disabled person the ac leaked all over the floor the TV did not work and they require another $100 deposit on top of the cost of the room the breakfast they said that is available was a few honey buns and a package of muffins

I have a disability, and the staff went the extra effort to accommodate me.

Check-in went fine, but we were in our room for less than 30 minutes before we saw a cockroach crawling across our floor. When we walked in there was a chemical smell and I could not place it until we found the roach and I realized the smell made me think of Raid. When we went back downstairs I found two more in the hallway. The lady at the front desk was very helpful and gave us a refund and we went somewhere else.

Overall, a good value. No breakfast or working elevator was definitely a bummer, but tolerable for the price.

No breakfast. Room was a smoking room and smelled horrible. I really would like a refund. No other rooms available. I will not go back there.

The elevator has never worked in the 4 years I've stayed here

Nothing was good on this property. Parking lot felt super unsafe. Roaches everywhere. Carpet full of stains. The door latch was taken out. I had to put a chair against the door.

The first one they gave me had no towels in the bathroom and no remote control so I asked to switch rooms and when they gave me a second room the second room I walked into the air conditioning was completely off. Management there was kind of understaffed didn't really know what they were doing but overall decent bathroom comfortable bed but definitely the hotel needs some work

RUN.

No Breakfast as stated and there was roaches but the team and the front desk was nice

“Breakfast included” was a packaged honeybun and old coffee. There was mold in the ceiling, old broken tv stacked on new tv in the sitting room, stained bedding. Though inexpensive, we still over paid.

Roach infested, stovetop did not work. Room dirty. Sheets stained. No pool first 2 days. Breakfast minimum. Does seem to be under Renovation. But much nicer suites close for same or lower price

This hotel is the worst property in the world, & in my 30 yrs of travel it's the crappiest hotels of them all by a long way. The whole hotel is outdated big time, dirty carpets everywhere with mega animal stains, smells vulgar & enough to make you vomit, pets stay here so it's smells vile & of cats & dogs! Rooms are the same, smelly, disgusting, stained carpets very very old & outdated. I wud never stay her again even if it was free. Avoid at all cost or stay at your own peril. Score of 1/10!

Property was not clean, stains and roaches all over the place. Quality has really gone down over the years and it’s very disappointing. Staff and front desk was very helpful and attentive and seemed to have helped as much as they possibly could. Still waiting to hear from upper management or to speak with someone in regards to my stay.

Place is dirty and roach infested. Hallways smell like urine

Dish washer didn't work, It smelled terrible in the building, elevator was not working, Room was dirty, Night worker was asleep at the desk,

I hated my stay here. They charged a $100 deposit for a rundown, unsafe hotel. The first front desk representative was rude and clueless. The elevator didn’t work, the building was hot, humid, and smelled like cigarettes. People were walking around without shirts or in just underwear. Our room door didn’t close properly, the bathroom door wouldn’t shut, the towels and furniture were stained, and there were roaches. The only positive was the representative at checkout, who was polite but everything else, and especially the first staff member, was awful.

It was extremely dirty, the inside of the hotel smelled like urine and musty. There were cockroaches in the bathroom and on the bed. The staff werent able to make me a room key so she opened the room key with her master key and said not to leave the room because she cant make a key. Im extremely disappointed and waste of money.

Good price.

My room was barely clean and extremely outdated and dingy. The televisions in both rooms did not work the first night. The parking lot was littered with trash. I would have moved, but there were no rooms at an affordable price anywhere near my convention. It was the worst place ever for me, and I travel a lot.

I picked this hotel for its location close to the Addison Kaboom Town fireworks display. That’s about the only thing going for it. The lobby was small but clean, but when we turned the corner down the hall, the problems started to be revealed. The elevator was broken so we had to take the stairs. At first we were assigned to a room on the second floor. When the key card failed, we returned to the front desk to get the card re-coded. That happened twice before we were reassigned to a third floor room. The carpet on the stairs was filthy and torn. The room was relatively clean but in poor condition. The bathroom door stuck on the floor so you couldn’t fully open it. The shower curtain rod was bent so the curtain didn’t meet the wall. The hair dryer switch was broken so you had to plug/unplug it to use it. Towel racks were rusty and flaking. Breakfast area looked clean but no breakfast was set up. I expect a certain level of quality from ANY place in Addison, but this hotel did not meet it and is not worthy of a Hotels.com listing. At least the bed was clean and comfortable.

This hotel should be condemned. It and the room was in bad condition. The elevator was broken when i checked in. I was told this AFTER i checked in. And of course there were no rooms available on the first floor. A nice guest offered to help carry my luggage upstairs. The entire place smells like wet musty moldy carpet. My room wreaked of old wet dog. My bathroom ceiling had sooo much black mold. The stove top irons were sooo rusted. There were gnats flying everywhere in the room. The hallway was dim and didn't feel safe. My curtains and wall had, what I'm sure, was blood splatter on it. Don't stay here. I booked 2 nights and checked out the morning after the 1st night.

We booked our 2 night stay on hotels.com and the photos weren’t bad online. We arrived on site and there was trash all in the parking lot, which is fine if someone would clean up in a regular basis. We checked in and went up to the room and the staff had no idea that there were guys working in the ac in that room. Good on their part for making sure guys were making sure ac was fixed but not too good on their part that they didn’t keep up with the fact the room was occupied at the time. We got a new room and the tvs wouldn’t work at all. We went to the front desk and they loved us rooms again. The third room was fine. The next day we went downstairs to get ice and there was a roach on the ice maker. Hallways smelled like marijuana the whole stay. Also on the last day when we were packing up to leave my husband found a baby roach in the bathroom of the room we stayed in. It wasn’t too expensive so we didn’t cause a big fuss but staff really need to do better. The night shift front desk lady was super sweet though!

Elevator was broken and the stairwell to the rooms was disgusting. Cockroaches and other bugs in the room, coffee maker was broken and they didn’t replace it. The AC worked well.

I showed up for kaboom town but after wards when we went to the room there was roaches in the tub, walls, crawling up the bed sheets and room smelled of mothballs… worst hotel I’ve been to and will not be returning. The lady at the desk was of no help and responded as if she does not have any care as she has accepted all the complaints and feed back as it is a norm.

This hotel looked nothing like the pictures they showed. Before even making it to the room the elevator was out and our room was on the 3rd floor. Making it to the stairs, it was a bad odor and it looked like the carpet and walls never been cleaned. First room we got the bed was broke everything was dirty and stained. Even the sheets had stains on it. She agreed to switch our room but wanted us ,the guest, to put the room back together so they can rent it to somebody else. Which I found disturbing. So we finally switched rooms and granted this room was a little bit however the couches looked old and didn’t even match, there was nets every where and even a ROACH on the wall. Wish I could give this place 0 stars. They definitely need to update the pictures and show people what it really looks like now. Don’t stay here unless you wanna kill roaches and have nets all over your food while youre trying to eat.

No elevator was out my entire stay needs pest control in room. Shower curtain rods need to be installed correctly so curtain will stay closed. Breakfast was late during our stay so we did not get to experience that portion. Front desk was ok

Great experience loved the suite

Wires hanging from ceiling where smoke detectors should be). Security latches on doors broken or missing, elevator broken 4 of the 7 days we stayed. Broken or non functioning amenities, dirty and stained carpets, and the list goes on. I heard another guest call this a “roach motel”. That about sums it up.

It’s not a good place I don’t really like it

This property is 0/0. The elevators was out of order. I checked out earlier than my checkout date. The a/c was not working properly. The carpet was stained. The property gave an old smell. The internet/ cable was out for the entire stay. I was informed the cable company was there the first day to fix it which was a lie. Breakfast was suppose to start at 7am. 8am I went to grab breakfast and the area where breakfast was suppose to be served was filled with boxes. I went to the front desk to ask where the breakfast was being served and a basket full of donuts and pastries was pulled out and said this was the breakfast.

R

As I was sitting in the lobby processing my refund online, The front desk attendant kicked me out.

Carpet dirty in the room and the hallways. It is so disgusting. Rooms dirty. Dead Bugs on walls Dead Bugs on ceiling Roaches crawling Bad smells from food and body order, mildew. Mildew in the shower. Elevators do not work and hasn't been. The lady at the front made it seems like it just happened. But from previous reviews, it's an ongoing problem. I think the health department needs to visit this place and you won't get a hot breakfast because there is no way that that place is clean enough to even serve people anything let alone coffee in the lobby. The breakfast they talk about is a two pack muffin and like I said coffee that I dare you to drink

Filthy, Smoke Smell Horrible, Smoke Detectors Missing, Unsafe

Had cockroaches, strong smoke odor, microwave didn’t work, in one of the rooms, water was dripping through the shower, elevator was broken and I had an 83 year disabled person who had difficulties going up and down from his room on the 2nd floor. Staircase and corridor carpets are full of marks, dirty. Very disappointed that Choice will not check them thoroughly. Hopefully, Expedia will refund our money for our 4 rooms.

Check in date, elevator is not working at all and they dont know when to fix. The front desk clerk, Sazzad, give me a third floor room even he knows that elevator is not working. Once I found out the elevator was not working, I complained about 3rd floor room without elevator. Sazzad told me it was inly 3rd floor like nothing wrong with working up stairs with my heavy luggages. I told him i had heart problem, so i couldnt work up to third floor. Then he gave me options for either stay on 3rd floor without elevator or he sent me other place, Quality Suites after he charged me security deposit. He was very rude like yelling to speak and his behavior was nit professional enough to help customer, actually he didnt care about customers. In addition, he never apolozied at all for their elevator problem for inconvenience. This is worst motel that I never had before. I recommended all reviewers to not go this place. You will be registered once you put your step into this place and start see this guy, Sazzad.

Good for the price paid.

Where do I begin. The elevator was broken, open, on the third floor with no signage. There was furniture in the hallways randomly. My room was missing the smoke detector and there was a hole in the ceiling. The tank lid on the toilet wasn’t even for that toilet. The bathroom door was damaged like someone tried to break into the bathroom. The whole hotel smelled awful. The staff at the front desk was on drugs and didn’t know what she was doing. 0/10 literally. Don’t waste your money 👌

Phone in room didn’t work, toilet took 10 minutes or longer before tank started to fill and the elevator broke during my stay. Got a good deal, but will never stay there again.

Roaches. Get it together folks

The staff did not pester us

One of the nastiest hotels I’ve ever stayed in carpets are stained walls are disgusting it stunk I couldn’t even stay the night there

I would not recommend anyone getting a room at this hotel! Smelled like smoke and was not clean at all. Roaches were crawling on the floor. I could not stay there!

Not for business travelers. Deteriorating conditions.

Super run down

Terrible check in. Slow and inaccurate. Family woke up with bedbugs all over. 100% would not recommend.

It is sketchy and dirty. Front desk is nice but the rooms, stairs, floors, beds, curtains, furniture, and some of bathrooms are gross. Not ok. Couldn’t stay there the 2nd night.

Left my adidas sandals and they threw them out.

No elevator, no fridge in the room, no discount. We had to stay downstairs due to a disability. Dirty carpet, falling apart. The staff was at least nice.

Its so quiet good for sleeping

Staff was not friendly.

Stay was great. Budget friendly. Apt style hotel woth kitchen pots, pans, plates, dinnerware, stove top and full size fridge/freezer. NO BREAKFAST AND NO ELEVATOR(no sign for either and ZERO notification of such) these are the two HUGE concerns with this hotel. Very spacious. Windows open for fresh air. Hotel has slight odor of curry/smoke but not overbearing.

Literally the worst hotel I've been to. Do not stay here! The roaches were so bad, I checked 15 min after checking in! Thank God the Springhill Suites had availability!

Horrible. This hotel is so dirty & full of bugs. It needs to be condemned. DO NOT STAY HERE...

Suppose to have continental breakfast, but did not.

The property was unsafe and we were threatened by another tenant the first night.

I have pictures but I couldn't uploaded, as usual, the Hotels.com's App is working bad...

This hotel needs to be condemned. Im surprised it's still open

The room wasn't ready until after 4pm and when we did get in our room 5-6 roaches crawling on walls and in the bathroom. Disgusting

All in all, the experience was pretty good! My only issue is that they said there was free breakfast, and upon waking up there was none at all. Only coffee. The first room we received was disgusting, with roaches everywhere, stained sheets, and bugs in the bed. Upon reporting such, they moved us to a much nicer room.