Holiday Inn & Suites Dallas-Addison by IHG

If it’s two people in a room, you only need to purchase one meal ticket. When I went to the counter for breakfast, she said I can get two meals on one ticket.

The building needs maintenance; it looks old and run-down, the carpets smell bad , and it is evident that they aren't cleaned very often. They need to improve housekeeping planning; we arrived at four in the afternoon, and the room still wasn't ready, so we couldn’t have rest after sport tournament. When you pay for breakfast in advance, they don't tell you it's à la carte rather than a buffet; if you're in a hurry, you have to wait for the breakfast to be prepared, and by then, you don't have much time left. The ice machine wasn't working; we had to carry the coolers down to the first floor, and there was nothing to fill them with.

There was construction going on, on our floor. Plastic all over the floor due to it. Smell was strong. The pool was the worse part. It was green and dirty ,there was slime on the bottom of the pool also. It said they sold breakfast and the cafeteria was never open.

Check in and check out were fine. The hallway carpets were badly stained. The elevator is extremely slow. On first glance I thought our room was ok, especially based on the inexpensive price. But once we woke in the morning and opened the blinds, we discovered cockroaches. It was so revolting. I quickly got ready and got out as fast as possible. I informed the front desk upon checkout about our discovery.

Location

The tv in one of the rooms we booked was broken. Front desk was nice when spoke to about it

the lobby was large, clean and very comfortable. The staff was all very friendly and helpful. My only complaint is the swimming pool. It needs some repair on the tiles around the inside of pool. Looks like it is process. Unfortunately there are flowering trees and leaves from those trees that are filling up the pool. Upper 90's the pool would have been great to get in but it was just too messy to get in.

The room was clean and comfortable.

The overall stay was fine. Disappointed in the breakfast. We were on a schedule and there seemed to be only one person working the restaurant. It was a made-to-order set- up and took too long. Would have liked a few grab’n go options

Room and hallways where extremely dirty

Room was dirty, couch was missing the back pillows and was covered in stains.

The area it was located in

Room was clean, staff was horrible. Nobody knows anything at the front desk, it’s always the manager has to do this or that!!! I checked out early and they refused to refund my money after I was told I would get my money.

There was no free breakfast and I thought there prices for breakfast were pretty high i went to waffle house

I think was under the Holliday Inn standards.

Mattress was lumpy

No complimentary breakfast, they charges for breakfast is high.

Didn't hold up to 3 star rating. Paint on walls was peeling and had a smell.

N/A

The pool was not clean. I had to clean it

No

The worst hotel I've ever been at

Shower handle fell off the wall. Room was stinky. Housekeeper didn’t leave new towels for our 2nd day. When we call asking for these, they asked us to go down and grab them by ourselves. I thought we paid for these services 🤔🤔

First, there’s only 1 person in the check in lobby and you should know it’s one of the busiest time of the year is July 3-4 in Addison for Kaboomtown celebration. It took a long time for check in process and long line. Second, the carpet in the whole entire floors were terrible, nasty, and old. I mean like you can smell the nasty old carpet and we started sneezing terribly. I mean seriously, those carpet needs to be taken out ASAP!!!! The ice machine wasn’t working as well. The only ice machine was working was in the lobby. I can’t believe how old is this hotel and never been remodeled . This needs attention by management

Amazing staff easy check in clean room

The price vs how clean the facility is!!!

razismo natig

The computer system did not match up with what I book through booking. I booked my stay and paid for breakfast all at once but was given a hard time and told I did not pay for breakfast. No one was on the same page. After talking to booking for two days the hotel manager then agreed to give me what I paid for. Still had an issue because I wasn’t given the voucher so I had to go through this with two other office staff. First and last time I will stay at this location. That first night it stormed and it was water everywhere on the first floor, in the dining area.

The shower curtain in the room is to short and will cause water damage if not fix. The water goes directly on the floor which is now cause a mildew smell.

The hallways and elevator in this hotel smell terrible and are unmaintained. The front desk staff was rude and unwelcoming when I arrived. The staff member that I met and dealt with on my second day was nice, but he was overwhelmed and unorganized. My window seal was rotted out all the way around the window, and a storm hit that caused my room to begin to flood. The room that I was moved to afterwards was not very clean. There was hair all over the bathroom floor and shower. The TV remote batteries were dead, and the TV wouldn't load any channels or update. I called the desk several times and never got an answer. This was my second time staying in this hotel. The first time, I had someone attempt to break into my room. I will never stay at this hotel again.

Elevator didn't work. We had to walk up the steps and across the hotel to get our room. People stood by the exit door smoking. The rooms weren't clean.

The rooms were clean, good water pressure and air conditioner work great Breakfast look good, unfortunately we didn't get the whole experience because we didn't know it was table service, we were there for a softball tournament and thought it was grab and go like the othe holiday inn, so didn't have time. Also I wish they gave me a notice ahead of time about the elevators not working and to top it off they gave us a room on the third floor, had to carry our bags, ice chest and softball equipment

Elevator was broken and we got no notification. Ice machine on the floor we were on was out of order. Sofa bed in our room was jacked up, folded up with mattress not on the frame, forced behind it and shoved in and unstable frame due to missing part

There was no elevators working. Placed me in a handicap room with no electrical plugs in bathroom to blow dry hair plus the shower did not work. As the staff was exceptional he did mention when using 3rd party to book they didnt show the elevators would be inoperable during my staff.

Lobby area was nice The staff was very disorganized

The room we were staying in was dirty. The hallway was very humid and smelled like mold. There were various stains on the couch, the lamp, and mold growing near the bathtub. There was mildew on the shower head. There were questionable stains on the mirror as well. It wasn’t very clean, and compared to other Holiday Inns — this one was not the best one that I’ve stayed in.

Clean. Breakfast not included. Older but is good shape. Nice staff.

Parking was easy.

A/C unit sounded like it was going to explode and didn’t cool very well. The mattress was very bad, could feel every coil and spring in it. Parked on back side of hotel and although the light would go green with my card the door would not work. Front desk said it had been not working

Location! Out of date, not upgraded as expected for the price.

Clean the rooms, clean the showers, get ri of humidity.

Location Pillows and bed

Everything was good

My biggest issue is the water in the shower did not get hot.

The staff were amazing and very understanding! I will definitely stay here again.

Nice hotel and love the area that the hotel was located. The rooms are large . The only issue my husband and Ihad was the elevator going out . The elevator was repaired but make sure matienance kept up.

Tried calling front desk with room Phone no answer. Called the regular number on my cell no one answered The room phone was unplugged when we got there And missing Pieces off the phone Bathroom had some kind of hair or something on the floor It was good for the price I paid I’ve stayed at other hotels in close proximity but ever this one.

It was quite nice for the price.

The air conditioner was not working so switched my room. The couch had tears in and dirty didn’t want to sit on it. Took 2 minutes for hot water to get warm. Door from parking lot didn’t work. They didn’t have enough staff. Not a good stay.

All the staff that was seen were friendly and approachable. The room was clean and served it's purpose for our stay.

Clean room.

Room was clean and everything was in order

It is a little run down. Room was okay, stains on carpet and sheets. Seemed clean, but not appealing.

Overall feel of the hotel was dank and musty, not very clean. I filtered by free breakfasts and booked this based on that. So orbitz let me fown on that. The gym equipment was not well kept. Will not be staying again.

Room was not cleaned. Glass cleaner marks on the mirror and the bathroom counter had gunk on it still. No WiFi working either

All services are excellent, i really enjoyed my stay

Very friendly staff

We had to switch the room three times because it was dirty, the cable tv never worked, when asked about the tv not working, they knew for a fact that their cable tv doesn’t work at all in the hotel , but they didn’t offer a solution either , the sofas in the room were really nasty and dirty, the fridge wasn’t working also. Breakfast wasn’t good either, plus you have to pay extra for it. I do not recommend this place to anybody.

Me and my family enjoy our stay

The lobby was so welcoming and clean. The staff was extremely friendly and the room was nothing short of amazing. The room was very big and comfortable, as well as clean. Would definitely recommend

Spacious and clean

Housekeeping of my was substandard and lacked attention to detail. House keeping was very late, linen supply inadequate, phone in room not working, but no notice( safety concern). Carpets and in room couch needs replacing due to extreme wearing. Maintenance did not return to replace the smoke detector back-up battery( battery compartment left open) Not impressed.

Parking was good.

Terrible front desk demeanor and service. Hot water issue in sink for 2 days. Changed the room. This property has a lot of issues. Will never book here again

The carpet in the hallway was worn very badly

Nice, quiet hotel.

Cons: Coffee maker was not working Ac in the room needs maintenance. It cools but sounds like a car breaking down The room has a dusty unclean carpet odor The treadmill and bike machine in the fitness center does not work Pros: The room has a modern look Staff is friendly and polite Staff switched out coffee maker for me The lobby is generally quiet This review is unique to room 126 and my personal experience, your experience may vary

👍

The bed was not comfortable. The sofa couch was too uncomfortable to sit on. Everything is getting old.

Hotel was very clean. Staff was very friendly and helpful.

Good location

T

Room was clean and had plenty of outlets quiet area very satisfied

Big room, quite

Easy access; convenient parking; convenient to amenities in the area.

Good location. Convenient to restaurants and entertainment. Clean property and good sized room. No complaints.

Hotel was ok

Clean, efficient staff.

Na

Good property and very good breakfast

The property advertises a bar and restaurant, which is why we chose this hotel, but it had neither

Place was fun

We checked in around 9 pm. Our shower had bugs in it, the shower pressure was awful, the air quit working mid night. The overall hotel was musty and had an overwhelming smell of paint fumes on the second floor. We definitely won't be back.

Great all around

Very Nice Stay!!!

Unfortunately elevator was out. They did call to inform me but I was already on the road and couldn't make other plans. It was good they gave me a complimentary breakfast.

Elevators were broken and we were told they were expecting it to be fixed the next day. That wasn't true. They didn't seem interested at all in fixing anything.

Peaceful

Tub did not drain. Room was clean but outdated, especially the carpet. The TV was horrible, only local channels and I couldnt even access my apps. The elevator went down during my stay making my check out more difficult then i would have liked.

Easy check in and the room was great. But all ice machines were broken, water fountains weren't turned on, and none of the machines in the gym worked.

Staff was great but my room was a bit dirty!!!

It was nice only thing I didn’t like is you have to pay for breakfast should be complementary but its ok other then that it was close to everything food things to do for the kids night life was close as well

My room smelled and I was not able to check in on time due to my rooms not being ready.

Easy check in clean room overall great stay

When I arrived, multiple things were broken and DIRTY. Hair all in my bed, BBQ sauce or sone type of sticky brown sauce on counters and curtains, sofa bed was broken and disfunctional, ironing board broken, 2 light switches didn’t work, bathroom counter had some sticky substances on it. I called multiple time for room service, “phones were down” according to lady I spoke with the next morning. I took pictures & requested new sheets since ours were obviously from the last visitor, we were told by 4 different people that they would come and replace them. Friday - Monday they never touched them!!! We got back and the counters were still dirty, same sheets, nothing replaced or fixed, we had to get extra towels from the front desk and clean ourselves. Sad part?? As much as we complained & informed them of what was going on, all they kept saying was “we understand ma’am, we’ll fix it” and NEVER DID A THING. 0/5 stars if I could!!

Good location and clean. The front desk staff is sloppy! The morning front desk manager is angry and treats you like a criminal for using yhe amenities and lobby.

Great Customer service

The hot water took a while to come out of the faucet.

Needs to work on cleanliness and check for bugs

Good customer service & clean rooms

Probably will not stay here again. No towels to dry off after getting out of the shower had to use hand towels. House keeping started knocking on the door almost 2 hrs before checkout, and hr later house keeping came in the room while iwas getting ready. Would not recommend if you want your privacy in the morning and not want to be rushed out of your room hrs before checkout time.

Room was fine, amenities/service were non-existent. Breakfast offering was one overwhelmed (but also unhurried) dude taking one food order at a time and then cooking each himself. Ridiculous, we didn't wait around for it - suspected the food would be as bad as the coffee anyways. Elevator lurched and double-bounced in a disconcerting manner at every floor stop. We were just glad to leave.

Ad stated there was a bar - no bar.

Upon arrival of the hotel me and my family noticed an unwelcoming pungent smell throughout whether it was in the elevator or the room itself.

Old carpets, no bags on trash bins, breakfast has to be requested beforehand; if you’re traveling for work be prepared to have a long wait before your breakfast is brought, not worth to pre pay breakfast.

Room was worn out, had to change rooms twice. Was told they were could not change rooms again, so we were stuck with mold in the bathroom, broken shower, noisy HVAC, elevator has issues with stopping at floors and had been that way for years, dirty towels, trim missing from bathroom door frame, provided toiletries were previously used, telephone didn't work, TV wouldn't connect. When we reported the issues, we were told that we would have to leave a bad review because management doesn't fix anything when the staff reports it! Go elsewhere

It waa good stay, the area was safe and quiet.

Second time stay at this Hotel but not as good as first time.

The place was in a good location but the hotel had a mold smell and the bathroom in my room kept needing to be plunged I was plunging my toilet the elevator was janky also

Elevator ride was scary. It was very bumpy ride.

First of all, this hotel should NOT be offered as an option on Hotels.com due to extremely false advertising! We had 5, yes 5 dirty & used towels that hadn’t been removed from the bathroom prior to arriving. So incredibly disgusting! I hope whoever claimed to clean this room has been fired! Secondly, please remove the pics down of bar/dinner, hot breakfast! As soon as we walked in we noticed the dark dining room which is completely closed now with empty shelves! Extremely dissapointed! Do better!

Clean, Neat, Great location. 20 min from DFW, 20 min from museum district. Lots of fun restaurants near by.

Great hotel! Always nice and friendly! I stay here everytime I come to Dallas!

Beddings had red stains all over even on the pillows and bath towels.

I liked everything about the hotel. Nice staff, nice rooms and great breakfast. I didnt dislike anything 😊

Nice

Some of my towels were dirty and the room also had a bug in it. They switched my room and the second room was much better than the first.

The walls were dirty, hair in the bathtub on the walls, hair on the mirror. There was an altercation outside our window, I believe the police were called. The neighbors were screaming at eachother. We were so exhausted we just delt with it.

It probably is not a fancy place to stay, but the rooms are clean, the staff is super friendly, and it is in an excellent location.

I’d stay again.