Courtyard by Marriott Dallas Addison/Quorum Drive

No comment

Hotel and room was clean. Surprised that I had to pay for parking though!!!!

Very clean, hospitable staff, beautiful interiors, walkable courtyard

Nice hotel

Room was musty and had been used and not cleaned. Staff didn’t want to but me in another room and seemed put out that I asked

N/A

Very nice, but I found the $15 charge for parking a bit high.

Nice rooms, friendly staff, safe area

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Facility is great. Modern, clean and comfortable. Rooms are spacious. Some staff members were nasty and rude. Especially the overnight woman. Also, surprise charge for parking of $15 a day, which was NOT mentioned with the reservation. This is a suburban hotel with a big parking lot. This is just a scam charge. Nobody else in the area charges for parking.

Facility is great. Modern, clean and comfortable. Rooms are spacious. Some staff members were nasty and rude. Especially the overnight woman. Also, surprise charge for parking of $15 a day, which was NOT mentioned with the reservation. This is a suburban hotel with a big parking lot. This is just a scam charge. Nobody else in the area charges for parking.

Weird cushion table easily stained. Nice staff put on first floor

Clean, inviting as well as welcoming. This is walking distance to everything you could think of, great location! I'll return.

I don't like to reused towels No microwave in room.

I don't like to reused towels No microwave in room.

Very clean hotel

Or atleast free coffee.

invested with roaches

some rooms are not maintained clean, no hot water. breakfast is horrible

The rooms were very clean and fresh. The staff was very friendly and helpful.

With it being a Labor Day weekend, rates were reasonable. Room was clean, smelled great, well lit, spacious and the A/C was MAGNIFICENT! Bathroom was decent with ample towels, shampoo, conditioner and bodywash readily available. Thank you!!!! Staff was incredibly friendly, ready to assists with anything needed. I did not access the restaurants available for breakfast, lunch and dinner. No room service available. Only issue I had was paying for parking. The parking was covered for a couple of days, but I needed to pay an additional day. Overall, great stay. Will return if I need peace and quiet for a quick get away!

Great place to stay!

Our room was large and clean. I love the two king bed option instead of two queens. The location was easy access to DNP and the shopping we were in town to do. My only complaint was the $15 charge for parking on property overnight. I didn’t read closely enough when I booked, I guess, so it was a surprise when we got there. We got a great deal on the room, so I maybe would have stayed there anyway. But generally speaking, I don’t like to pay to park at hotels in Texas where it’s definitely not the norm like it might be in other areas of the country.

I had to wait at least 20 mins for the front desk to figure out how to check me inn. Terrible customer service, $20 fee for parking I will never go back to the hotel.

Paid parking

Paid parking

Room was clean and ready upon arrival and check in. Hotel was a little confusing to navigate

Good location Usually a nice place

Good location Usually a nice place

Great location. Quiet. Amazing staff!

No maid service after my first day. Had to ask for clean towels, but they didn't clean the room or make the bed. Also, it's a long walk from the front desk to the elevators. Park on the side if you are not staying on the first floor.

Wwwww

Perfect location for visiting Addison

parking is not included in the stay. it is $15/night using 3rd party. the location is close to a lot of restaurants etc

Clean and well maintain. The staffs were awesome

Suggestion: Open the breakfast room at 6AM on Sunday for business travelers.

People-staff location, price. Parking charge

People-staff location, price. Parking charge

Room was clean and spacious. AC worked to the T! Staff was friendly.

The room was good, however only one issue, well maybe two. The elevator needed to cleaned. And the hot water pressure in the sink was non existent, other than that it was comfy.

Staff was extremely attentive. Didn’t like the fridge situation.

Everything was exactly how it was suppose to be and more. LOVED IT AND CAN’T WAIT TO BE BACK!!!

Always nice and clean and they never disappoint. This is ALWAYS my go to hotel in Dallas

walls are pretty thin and kinda dumb you got to pay $20 a night for parking it should just be part of booking price , it feels misleading to the price of the stay . but it was clean and staff was nice and the hotel isn’t too much of a maze and location is convenient

I reached out twice to see about cancel or moving my reservation. No response. No one answered the phone or replied to my messages.

As a single woman traveling.. I was put in a room with a door that would not lock properly.. the security latch was broke.. and the guy checking me in said he could not move me even tho I also inform I have a thing with rooms next to a open stair well.. I love Marriott but I am not happy with this property

I don't have a bad review for this hotel I honestly arrived and stayed there maybe about an hour and a half and I left out but the staff accommodated me to the best of their abilities and we're readily available to assist me. I have no complaints I would actually stay here again but I just didn't stay long enough to give a excellent review.

Very Nice Rooms Consistent & Cold Air Conditioning Extremely Friendly & Helpful Staff

It was convenient to have space for family coming from around the country to gather in the numerous areas of the property. Would definitely stay again.

This is a small note. The hand soap in the bathroom did not stand up to a 3-day stay, and it was not replaced while I was there. It would not have been that much of a deal, but the shower contained two shampoo bottles and one conditioner bottle, but no bath wash bottle!

It was clean but crowded did not get to eat their breakfast

Facility and pictures from online were the same. Friendly staff.

Not even one person is freely available

Ghggggggggggggggggggggggggg

Staff was great and the space was very clean. I hope the front desk guy was 😊

That place is well maintained and it has good environment.

Clean, friendly staff, close to restaurant and the park Na

Clean, friendly staff, close to restaurant and the park Na

I like the place a lot. It has great location. Though I got very disappointed following the fact that I was charged 15$ per day for a parking even though the room price wasn’t that cheap..

Everything was really nice, clean, and comfortable. I loved the interior of the lobby and the room. I wish we didn't have to pay for parking, breakfast, and coffee.

It was perfect No free breakfast

It was perfect No free breakfast

Everything was really nice, clean, and comfortable. I loved the interior of the lobby and the room. I wish we didn't have to pay for parking, breakfast, and coffee.

Well kept, nice area. No free breakfast was a little disappointing, but you can’t have it all i guess.

The sofa bed, it wasnt an actual matress and i think that should be mension in the booking app

The sofa bed, it wasnt an actual matress and i think that should be mension in the booking app

Had to pay for parking, and lots of signs saying not responsible. If I have to pay for parking, I expect you to be responsible.

It was good. The bathroom in the room was a little gross. No bak

Clean rooms. Comfortable beds

👍

Great room and service

AC masa an annoying noise, hard to fall asleep. Pillows very uncomfortable. Other than that everything else was fine.

the bathroom had mold outside tub and inside by sope dish. you are charged to park as you park yourself.

A very nice stay at this Courtyard by Marriott location. Room was nice and clean. The staff was friendly and helpful. Check-in and check-out were smooth. No complaints.

Very clean and was a enjoyable stay!

The food at the cafe was great - the hotel an amenities (pool) were delightful and the service of every staff person was extraordinary!

The breakfast did not come with the reservation. It was purchase only. I only had the coffee which was good.

Property seemed on the older side although the rooms seemed partially updated except the bathroom. Bed was clean. No complimentary breakfast which seemed odd for that style of hotel. They charge $15 per vehicle per night which seemed ridiculous for a 3-star hotel in the suburbs

Check-in was flawless. Room was spacious. Very clean and nicely appointed.

Everything was great and felt really confortable.

No comment

The staff were amazing but that’s where the positive stopped. The air in our room was broken and it was so hot. One of our travelers was pregnant and we were told there were no other rooms were available. We were miserable all night. The hotel seemed run down and smelled strange too.

Room quality decent but not great. Noisy AC. Limited food options.

The only issue I really had was the amount of money I was spending there, and I had to pay for parking. Seems a little ridiculous.

127 suite didn't have microwave, bathroom floor dangerous for disabled people like myself, shower not set up properly, room service didn't change sheets for entire week stay, but the staff was nice. No complimentary breakfast, or coffee.

It was a late night arrival after flight getting canceled in early morning check out so we didn't really get a checkout being with the facility but we had good service checking in and out and the facility was clean

Expected a different experience. Called a month in advance to confirm coffee maker is a regular drip coffee maker. It is not. Uses those little flat pods. Did not use. Went to Walmart and bought a $15 coffee maker, $2 coffee filters, and $8 bag of ground coffee. Spent $25 for unlimited cups equal to approximately 4 cups at the breakfast bar (Starbucks). Gave the coffee maker away and was money ahead. A/C and heater control was attached with duct tape. Bathroom does not have a fan.

This is our second time at this property and this time was even better than the first! Extremely clean & quiet even during spring break! Front desk staff were very kind and welcoming and even informed me of some room upgrades that I may be able to utilize on my next visit. My family and I will definitely be visiting again!

The property it self was clean and smelled good but it was other reason that made me not like my stay. No microwave in the room, pool was not clean, took a high deposit so it just wasn’t what inspected it to be.

Clean property and very friendly staff

Friendly, Welcoming Staff, Clean Room, Amenities perfect!

breakfast was good and gym looked very well equipped

Good

Great location and very hospitable staff!

Room was poorly cleaned. They charge parking to park in their own lot (this is new, we stayed at the same place last year and parking was free). The lobby was over perfumed. There are too many hotels in this area to ever stay here again.

Staff very friendly and helpful. Beds comfortable.

The staff was very friendly. The rooms were clean and smell pleasant.

The parking was an extra charge and this is not normal or acceptable for this type hotel in suburban location In addition the unnecessary don’t yourself app or risk being towed was not customer service oriented

Everything was wonderful

The hotel was outstanding. The only problem my room heating A/C system was operating noisy causing interrupted sleep. I reported this to the hotel receptionist. He said someone would check it. Moving all the luggage to another room was not a good option. I used earplugs. Your hotel overall is exceptional. Why do operate a noisy and popping heating A/C system?

We booked this hotel about six months in advance for a business trip, with a confirmed and prepaid reservation through Expedia, from Tuesday to Saturday. A major conference was taking place at the Renaissance Dallas Addison Hotel across the street, which is why this location was critical. As I was about to take an Uber from the airport, I received an email saying we had been relocated to another hotel farther away. I went directly to the Courtyard to speak with the General Manager. I was told the rooms were suddenly out of service and that nothing could be done. During the ride to the alternate hotel, the manager stated that non-Marriott members can be bumped, even with a long-standing confirmed reservation. Because the new hotel was not walkable to the conference and the area is not pedestrian friendly, we were forced to rent a car, resulting in $540 in additional expenses. At the conference, multiple attendees told us they had been overbooked at the Renaissance and relocated to this Courtyard. None of them were Marriott members, which strongly suggests early, lower-rate bookings were displaced to accommodate higher-rate conference guests. Marriott covered two nights at a Holiday Inn Express and discounted the remaining stay, but this did not come close to offsetting the inconvenience and added costs. For business travelers who rely on confirmed reservations and location, this hotel cannot be

The staff is awesome and rooms as expected. Marriott continues to be one of my favorites.

Trish at the Front desk was amazing!!

Need a better way of directing the breakfast line! Desk personnel need better manners and need to be more friendly.

The gentleman was so nice and helpful

The staff was very kind and the room clean. There was no water pressure in the tub or shower. The sink was partially backed up and drained extremely slow. On the last night the toilet ran all night.

The best

No hot water the first night. No Wi-Fi the second night. I think they were doing some kind of construction. Staff excellent.

Loved it, it’s one of my favorite hotels to stay at for a decent price without so much spotlight. It’s very clean, you’re right down the road from everything, the best part, the staff are so helpful and accommodating!! Great crew!!

Yes

The staff was very kind and welcoming. The only issue was the bed sheets smelled dirty and old and the internet never worked I could not stream Netflix at all.

The room was great. Staff was helpful. I think $12 for parking is silly at a suburban area hotel with a huge parking lot.

Can't really complain after staying at a couple other hotels that didn't have the same accomodations. It is a little pricey for a one-night stay without complimentary breakfast. Other than that, I'll recommend this Marriott.

The shower in the room I stayed in was pulling back from the wall and there were dirty towels in it. Also, I’m unsure if this hotel just doesn’t do maid service or if you opt out for points but I wouldn’t know because the front desk staff didn’t let me know when I checked in. Not did they offer water

Staff was pleasant & the rooms was clean

Yes

Rooms were clean

Great visit

Best

I had to call the front desk on many different occasions for soap, shampoo, conditioner and clean towels. Our beds were only made once in our whole time there. The front desk tried their best to help but housekeeping sucked.