Addison Suites

Everyone was extremely polite and helpful 24/7! Loved my stay!

The room was in terrible condition. The shower was broken, the couch was filthy, and the TV remote was dirty. Worst of all, there were cockroaches and other insects in the room. Despite reporting these issues to management several times and requesting a room change, we were repeatedly told the hotel was being remodeled and that there were no other rooms available. That's no excuse for placing guests in dirty, poorly maintained, insect-infested rooms. The TV only offered a few local channels, some of which didn't even work. There was no Netflix, no movie channels, no Wi-Fi, no in-room safe, and nowhere to wash clothes. Overall, this hotel was far below even the most basic standards of cleanliness, maintenance, and customer service. I would not recommend it to anyone. Without a doubt, this was the worst hotel I have ever stayed in.

Fan did not work Staff unhelpful

The room that I had was great. It took three times of going to the front desk to final get into my room. Unfortunately, it was very hot so that experience was so disappointing. Breakfast ran out an hour before the breakfast window ended. My family and other guests were disappointed.

Check in seemed normal. The longer I stayed things got worse. I only stayed 1 night, then found another hotel. TV didn't work, spider came down from ceiling, holes in wall like something was removed, no smoke detectors, went to breakfast in the morning the waffle iron was not clean, Laundry room was out of order. Staff didn't care.

Room could be a little cleaner as well as the outside areas. Would not stay in the hotel again, I will also not recommend it. Room looks outdated, and things look dirty.

First, the property looks old and for the water pipe issue which they had on Friday made the whole ambiance somewhat rough and unkept. I was downgraded to a room when I had booked for a better room for the first night, I accepted because I don’t want to start looking for another hotel after the hectic trip and I had expected some form of compensation but none was offered though I requested another room for the second day and was given

Pamela and Paul were very nice and helpful. The property, if not very old, it looks like it is. And there was a can of paint spilled on the floor of our room. The hot water was locked in the sink in the bathroom. We did not stay the night.

The location. It was close to many restaurants and nail salons and stores. There was no WiFi there was no ice and there was no room on the first floor. The breakfast was so sad.

Location was great No wi fi

Friendly staff but the property was so old and not clean at all. There was a lot of ants in the restroom, mosquitoes and dead spider in the from. The sheet didn’t feel clean and there was a stain on the pillow and terrible sound every time after using the toilet. My baby woke up with insect bites on his leg and stomach. Breakfast was bad

Parking was convenient. Breakfast was bare minimum at best. Bedroom had a ceiling fan that couldn't be turned off. Room was clean. Location was near lots of restaurants. Stay wasn't terrible, wasn't great. For the price paid cant really complain.

No WiFi , dirty carpet everywhere, no eggs or meat for break feast . WiFi in the lobby but too weak to do zoom calls.

Everything is amazing. I love staying here.

Stated free breakfast. No breakfast.

We had an absolutely terrible stay. The pictures listed of the property do not match the rooms. The room was dingy and had bugs and ticks on the sheets. We tried to push past the issue but the staff charged us extra after already paying for our entire stay. We had to place a $100 deposit down even though again, the room was already paid for after checking in. This deposit wasn’t explained and wasn’t refunded even after staff mentioned that it would be. Overall I would’ve given this “hotel” a negative rating if I could.

Room had roaches and smelled awful.

No WiFi , no eggs for breakfast or meat for breakfast , no coffee because coffee machine was not working .

Furniture was old and ragged, very bare kitchen essentials. No bath mat or rug which was a slipping hazard. Lots of construction. Even had plastic taped over our windows and couldn't see outside or get sunlight

The stay was amazing room was very clean and comfortable. The area was very peaceful. Love it

Yeah, without any comps I probably will never stay here again..

Clean room.

Room clean a lot of parking nice kitchen

The set up of the property is very unique and cozy for a hotel, and the staff was very nice. My only complaints are that there were dead mushrooms that had grown out of the wood under the kitchen cabinets, and we found someone else’s flip flop hiding in the bedroom curtains. But aside from that, everything went well.

The hotel is run by Indians. There is a woman that works at the front desk, who is absolutely a sweetheart and helped me get into the right room however there is a man that hung up on me when I called him to let him know that we needed towels in our room, which I find absolutely disrespectful and unprofessional coming from a representative of a. hotel chain in one of the best areas in Dallas, which is Addison. I called him back because I knew that he was rude, and I can just tell in the tone of his voice that he was annoyed by such a simple request as wanting two towels and two washcloths. I don't know if I will be staying here again. The rooms are great and you definitely get what you pay for, but this customer service has to change. If you're going to come to America, you need to adopt a more. respectful attitude.

No hot breakfast and no ice machine.

This property is a massive bait-and-switch. The marketing materials are a complete lie; the reality is a dilapidated, poorly maintained, and unsanitary environment. Specific issues in my unit included: Structural Neglect: There was a large, jagged hole in the drywall where someone had cut into the wall and simply left it open. Unsanitary Conditions: There were squished bugs on the walls from previous guests that had never been cleaned off. The housekeeping standards are nonexistent. Broken Furniture: Cabinet doors had fallen off the wall units and were left leaning against the wall rather than being repaired or reattached. If the photos had accurately reflected the holes in the walls and the lack of basic cleanliness, I never would have booked this property. It is clear that management has zero pride in this business and is content to take guests' money under false pretenses. Expedia needs to delist this property immediately. It is a scam. SAVE YOUR VACATION: DO NOT STAY HERE, LOOK AND BOOK LITERALLY ANYWHERE ELSE.

The room was great, more like a small apartment feel then a hotel. Staff was friendly and location felt

The pictures advertised on this site must have been when they first opened. Our room was dirty, furniture was in poor condition and we did not feel comfortable sitting on the furniture other than the bed (even this was questionable). Maintenance came the first day while we were out and fixed a hole in the wall but left the trash on the floor. This trash was never cleaned up by anyone including housekeeping. I would avoid this place.

When we came back to the room in the middle of the day, the door was propped wide open and there was plastic on some of the furniture. We had our belongings unpacked and no one was in the room. Apparently workers were fixing the WiFi and painting the wall. No one informed us of this work. We did not fell comfortable staying another night and found new accommodations.

No hot shower and also to much noise in the room and the windows are not private to clear

WiFi doesn’t work, neither does TV in room. One receptionist pretty much accused me of not having a room, I got dropped off from Uber, guess he assumed I was a Bum, LAST place I would wander around, nothing works, coffee cold asf…

Jjj

They should take real pictures

The pictures that are posted are deceiving. The lobby is being renovated so it looks like the pictures. The rooms are horrible. My first room had bugs in the kitchenette, air conditioning unit was loud as if about to explode. And…Neighboring unit’s marajuana could smelled thru the vents. I was moved to a different room. Fridge was dirty. We saw a roach in the sink, the dishes were in the cabinet but dirty, no dish detergent. Hair on the floors. No broom. To top it off, no hot water!!! The water only got warm. Front desk told me to let it run 30-45 minutes before using it?!? To top it off, there was a strange man wandering n the parking lot asking for cigarettes as I was leaving one day. He appeared to be coming from the back of the property and was on his way out after asking me. Too much. In hind site, it may be best to look at reviews in other sites to see customer photos.

Overall, not super impressed, it was mostly clean, but I won’t be staying there again

Rooms not as clean as thought. Stains on carpets and walls. Musty smells

Food choices in the buffet kitchen were very limited. No butter, peanut butter etc for toast/bagels. Only strawberry jam. Apples only for fresh fruit and they were not fresh. No forks or spoons one day, only spoons another day. Pool was dirty, the whole week we were there not one staff attempted to clean. Kitchen floor in our room was not level, dips all over. Cupboards were falling off the cabinets. No spoons available in our room. Bathroom was very tiny. Couldn’t close the door. Bed was okay.

I didn't need to cook so I didn't look hard for pots and pans. There were plates and I'm owls and glasses though

Our stay was pleasant and the property was clean and had convenience of full kitchen with refrigerator and microwave as well as cooktop range. The buffet was decent but lacked having any available plastic forks. The staff was friendly and accommodating.

The facilities lack maintenance, the areas are dirty, and there is no attention to detail.

I got a nice remodeled room, clean, nice conditions, comfy bed. Shower faucet needed some work, it was the oldest thing in the room. There was also a sealing fan right on top of the bed that was not able to shut down, front desk personnel came to check and they also were not able to do it. They were extremely polite and felt bad for not been able to help. Other than not been able to have a proper rest for the nights due to the fan noise and wind, I would recommend it and would go back.

Musty

Price, location, and full kitchen No wifi in room, cockroach in bathroom, loose shower handle, nonfunctioning tv in bedroom, no room cleaning during stay, no restocking of towels or soap, general condition of room

The water in the hotel room was cold and I had reported it. wMade for a cold shower and shave. The breakfast was left over biscuit and gravy from the day before. The coffee was also left over from the day before and cold. In addition, the coffee maker in the room did not work and the electric plugs kept tripping the switch.

I was sent to 3 different rooms. Was told not to unpack completely. Would be moving to tge best suite the following day. The next day after work. I go to front of hotel to get room. Signs on door hotel closed. Sorry for inconveniences. Thank god i had the number from initial day. Called number. Was met from same guy, only to be sent to a room with no hot water. Breakfast was never ready at times that were posted. Weight room wasnt open and never received room service. When i was told, room service was evry 2 day time s water. T

WiFi and cable were not working and they were I. The middle of renovations. Would have been nice to know ahead of time

Internet and cable was not working on the entire property. I was not informed of this at the time of booking and then it was too late to get refunded.

The bathrooms were dirty. Towels were not replaced. The kitchen drawers were broken. The breakfast was terrible as the options were very limited. I would not recommend to anyone.

Most mornings of our 10’day stay.

The staff that was present we’re all courteous and as helpful as they could be, but would tell you that they are in agreement with assessment that the management of this facility has no business working with the public. I was told when I checked in that our pet fee would be waived because of the length of stay we were having on the last day. The manager tried to reinstate that pet fee and demanded payment from me when I told him that we did not have the money. He became a rate and told me that I was taking money out of his pocket I believe that was very true because I honestly think that the manager takes those fees and put them directly in his pocket. I would recommend that Expedia Hotels.com and all other apps. Remove this hotel and no longer allow their customers to encounter this experience of ours.

The full breakfast was lacking, just waffles and no other hot meals. There is heavy renovation occurring throughout the whole complex and there was no wifi or cable TV series working.

The room was clean There was no internet or cable service. There was a sign at check-in that due to construction and burst pipes there was no cable or internet. The place seemed like it was almost deserted

Other than the aloof employee checking me in (not friendly, courteous, or polite), the room was wonderful--nice furniture, bed, etc. The next morning is when everything went downhill. First of all, the heater didn't work; it never got above 65 degrees in the room all night. There was no hot water and you could practically see through the bath towels. Not only were they thin, but they barely qualified as hand towels. It seems as if the management went cheap on everything. Freezing shower in the morning and a LATE substandard breakfast (not even close to the spread pictured), would not stay here again.

Breakfast set from 6-9 did not begin until 7 And one morning - not at all. Attentive desk staff and good crew. Just needs attention.

It was no hot water in the rooms we had yo shower with cold water. It says breakfast was included, not true it was no breakfast only coffe.

The room was not clean, they came and asked us if we used our room because they were going to move us. Went for breakfast and it was all put away at 8 am. Smelled like weed.

Yes

The hallway and my room smelled to the point I was nauseous and ended up finding a different hotel to stay in.

My shower didn’t work. I got the room because I work at a hospital down the street and with the icy weather, I wanted to make sure I could make it to the hospital… I was so disappointed that I couldn’t take a shower after work nor did I get coffee. Plus the lobby didn’t have breakfast nor coffee. There was I sign in the lobby that said ‘closed’ And the desk had a sign that said the receptionist was gone for a moment and they were with another quest. If you don’t like showers, coffee, or breakfast this is the perfect place.

The room was decent, spacious and clean. Wasn't expecting the snow storm that took over our trip. The room kept us safe from the storm.

Like having a full sized apartment

I am a disabled veteran that lives on a tight budget so breakfast was not in the plans. Hotels today feel like they can do you any type of way and it would be okay.My room was located in the back of the hotel. The outside door was not locked and their was three guys standing outside smoking weed. I stepped around them and minded my buisness. My room had been renovated and it was nice and comfortable. I was impressed until the next day when i had a date and i looked for an iron. There was no ironin the room so i walked to the front desk but the doors were locked with no attendant. I went back to the roomand turned on the hot water to knock down the wrinkles. I go on my date with wrinkles in which my date noticed. I will not be returning to this hotel as i dont like being hustled out of my money. I see why people stay at marriott and hilton as they have what they say they have.

The room was big enough, but not completely cleaned. Hair on the floor of the bathroom. Noise from the room above when we were trying to go to sleep. Disappointed didn’t know about renovations, making breakfast unavailable.

I like that it was quite after the holiday There was a pool party that lasted well after 10pm and the sign at the front desk stated quite time started at 10pm -7am. There was weed smoke in the air I had to walk past with my 4 kids through the smoke. This property was a lot better when it was homewood suites. The WiFi barely worked and there was only 32 channels on the tv no shows for kids.

Didn't eat breakfast. I don't eat pork. It really wasn't a big selection Room service. I never got clean linen the entire weekend.

Nothjng No hot water, breakfast or wifi. Non of which is mentioned on website or when checking in. Staff as much use as a chocolate tea pot.

Huge space, clean, relaxed!

Good location Property was under new ownership and service was complicated. No supplies, no breakfasts for gluten allergies.

Hardly anything. Access doors didn’t work. Can’t find staff to check out. No breakfast. HVAV in room impossible to control. See above

Alarm went off at 9 in the morning for no reason there was no fire or nothing it was like that for an hour I had to check out early

It was not available they were they were remodeling

budget friendly

They did not offer breakfast despite it was included when making the reservation.

Smoke free hotel but smelled nothing but marijuana also stayed one night got charged a 100 deposit and never received it back I know the room was left in perfect condition. Scratchy people here too. Don’t stay here try the red roof down the street looks way more full of people and nicer.

Room was very nice only complaint wasn’t a iron

No breakfast. Guy was rude when we asked for towels. Have alot of work in area but since he was rude I’ll stay somewhere else.

Horrible No WiFi No amenities Still haven’t received my deposit back

The location was nice and quiet and relaxing I wish the A/C didn't sound like a Jet taking off when you turn on the heat.

The facility was dirty and not what was advertised. No working wifi and trash everywhere.

Nice spaces rooms

Trash FOOD WASN'T GOOD, NO INTERNET

I like that the King suite was spacious in the living area. I like the kitchen space. The bathroom in the king suites was nice minus a couple things. I reserved a 2 bedroom suite. I received an adjoining room. So I was charged $100 for incidental because technically it's 2 rooms. Not 1 bedroom suite. This was not explained by staff. Reserved for myself and 3 teen girls. We had 1 washcloth in the adjoining queen room. 1 in the king suite. 2 hand towel and a total of 4 dry towels. I asked for towels upon us leaving to go somewhere. Nobody came. Some of us showered at a friend's. We returned after midnight. Still no towels. The phone in the room didn't work to contact the front desk..The phone number on the website was not valid. The whole lobby was under construction. Nothing was stated about that on the website. They advertise free wifi Then stated it's only in the lobby. Which would have been an inconvenience..However it wasn't available due to lobby being under remodel construction. It said breakfast was $1per guest. Also crazy. But okay it's $1 cool. Nope no breakfast due to construction. They had a sign apologizing for the inconvenience. PUT THAT ON THE WEBSITE SO PEOPLE KNOW. The queen room had a smoke detector hanging with wires. I reported it. I was assured it would be fixed on our 1st night. I was the same when we checked out. The queen room had a few mini toiletries in the bathroom. The King suite had the shampoo, conditioner and HAND SOAP in the tub attached to the wall. Why the heck would you put a big bottle of HAND SOAP in the shower and not shower gel or body wash. The bathroom door was hard to close. Then I realized the hinge at the top was rusted and also detaching at the top. With the money I paid I was not satisfied. The queen room beds were OK. The king bed was super hard. With small uncomfortable pillows. Good it was 4 to make some comfort.

They were remodeling and never told us there was no breakfast.The room they put us in, was not a sweet.It was too different rooms and it it was supposed to be 45 peoplewsupposedto be a sweet 42 peop

First - we didn't know that this location was being renovated. As soon as we got there the front doors wouldn’t open. Second - the WiFi was only available in the lobby and not in the room; that was unexpected and an inconvenience. Third- the room was clean but the cabinets in the kitchen seemed old and some were about to fall off the hinges, the fridge rubbed up against the wall and the cabinet near the faucet. The toiletries in the bathroom were low- no shampoo, no body wash, the conditioner was extremely low. One remote for both TV sets that didn’t have all the channels. The breakfast and coffee were not good at all. If we would have know all this we would have cancelled the reservation. But we stuck it out because it was we had a place to stay for a reasonable price. We made this reservation a long time ago and with enough time to make this room ready or have a portable wifi extension to the room for the time we stayed. Very disappointed. Had to purchase items at a grocery store for the amenities that were not provided or not consumable. I’m sure once the renovations are complete this would be a great place to stay but not for our stay.

There were only two towels and no wash cloths in the room. No hot water. Dirt and sand in the tub. One bottle of conditioner and no shampoo. In the morning when we went to get breakfast, there was only cold scrambled eggs. The coffee was cold because it was left over from the night before. In the morning when we came in, the agent behind the desk looked like he just rolled out of bed and the person maintaining the breakfast area was asleep on one of the chairs. I will not be recommending this place to anyone.

Nothing Room looked like it was in lack of basic maintenance

It was very clean and put together. I was pleasantly surprised.

Yes

The rooms looked old and run down. They appear to pay h it up to keep it in business. They had mildew in the bathroom along with rust around the bathroom. It was COLD outside and I couldn't move my thermostat. They told me it can only go to 70. Maintenance had to come in and change my thermostat. The outside looks really nice but the rooms are horrible. They must have people that stay there on a consistent because they were outside kinda hanging on the back smoking and just chilling like it was an apartment complex. Girls trip was good overall. We made the best out of the situation. But if you are looking for a nice place to stay, stay away from there. There are other hotels close by.

Na

Breakfast was horrible - worse "eggs" I've ever had and the link sausage was raw inside. Uck

One of the room tvs did not work....ask staff for help saod could not fix it till next day we was checking out the next morning....had no.extra pillows for my kids for the pull out bed on couch just sheets and blanket....ended up finding dirty pacifier in room and a broken meth pipe in closest room in bathroom....my kids or myslef could habe stepped on it....will not stay here again.

Just as described by others before me.

It was okay.

Great value for the money!! Excellent location, easy and neraby parking, and free breakfast. Minor issues with room, but otherwise great!

They are so nice and friendly and they always know me when I come .

TVs not working, air did not work, smell of urine. Dog poop everywhere

Everything and you have rats.

No don't have no breakfast

Hot water ran out, there was only 2 towels in the room, restroom needs updating. Looked old.

They never changed my sheets on my bed after i asked then 3x

Este hotel cubre la exelencia en todo!

Beautiful

Overall, I guess it was worth the money. The room had an odor and there was arb

Staff

The room was filthy, and our front door did not work. Did not lock and they had to move us to a different room after we had already unpacked. The new room was just as filthy!! Hair everywhere in the bathroom area.....sheets were dirty. It was gross.

I don’t like to give bad reviews if I don’t absolutely have to. This hotel was just overall not a good experience. The first 2 rooms we were put in were dirty! They clearly had not been cleaned nor the sheets changed. There was something VERY questionable on the toilet seat that definitely was not safe to sit on! Sheets were dirty on both beds and the pull out couch was full of dirt! They were nice enough to give us different cleaner rooms! Saturday the fire alarm went off for a solid 20 minutes With no fire. Then the elevators didn’t work all day after that. All kinds of different people in and out all of the time. And the smell in the hallways is a story of its own. So very disappointed!

Staff are really rude and if you ask them for too many stuff they will curse at you in Indian

Great location and good breakfast. However, the rooms are lacking comfortability. When we checked in we found that the bathroom door was almost completely falling off and was only held on by 1 hinge. We immediately called and asled to switch rooms. They moved us to a new room, when we arrived into the new room it smelt musty and we found that window had been left opened during the thunder storm and the carpet was soaked. When I told the front desk they stated that it has never happened before and pretty much made me feel like I was lying. We stayed 2 nights and the floor is still soaked. We wjll not be coming back to this hotel.

I feel safe all the time . That's why I only stay there

Looks like the owners are renovating and fixing property up. Nothing major, but a lot of little maintenance issues. TVs, doors, etc.

Nice and clean property for a one night stay in Dallas. Pool area was pleasant and breakfast room was nice. Room sleeps 4 people but there are only two bath towels, one face washer and one hand towel. Enough toiletries for only one person.

They didnt have a room for my reservation so they gave me a room with broken A/C and roaches took pictures and videos of both and they were rude about the situation and gave me the run around and always said the manager was not available and did not want to give me contact information for him.

the floor is always wet. the shower curtain is short. water is always out the tub.

Yes breakfast was great parking was great room and service was great everything was great I would recommend 100%